Kudos to Delta SkyMiles for a true program enhancement! It’s not often a loyalty program goes above and beyond to protect their members, but today Delta showed just how much they care about their SkyMiles member. Some lazy people apparently use Award Wallet to track their miles and points balances, I guess because they can’t be bothered to check all the accounts individually (it must be nice to be so rich that you can’t even track all your mileage assets individually!). It’s pure laziness, and downright dangerous. I mean, I just didn’t feel safe letting AwardWallet check my SkyMiles balance, especially with my shoes on and a can of Diet Coke with lime at my desk containing more than 3.4 ounces of liquid.
So Delta made me feel just a bit safer about my SkyMiles account today, as they’ve issued a cease and desist to AwardWallet (which you can read here) to stop displaying their account information. As the letter states, “your continued unauthorized access to Delta’s websites and computer systems constitutes computer trespass as defined in the Computer Fraud and Abuse Act.”
After all, without using the Delta website to check on my SkyMiles balance, how am I supposed to stay up to date on the best deals on wine, pet medication, and rental cars? And it also restores my faith in them as an airline that they’re focusing on this instead of dumb things like fixing the award calendar or training their SkyMiles agents.