United Scales Back Hong Kong Flights Even Further

With the situation going on in Hong Kong, we’ve seen some airlines greatly adjust capacity there in light of decreased demand. All airlines seem to be struggling in Hong Kong. Some are choosing to continue operations as usual, realizing the long term importance of the market, while other airlines are cutting capacity, either in the short-term or permanently.

United has already hugely cut back capacity to Hong Kong, and they’ve just announced yet another adjustment to their capacity in the market.

United’s Hong Kong Cuts Up Until Now

Before this whole situation started, United operated daily flights to Hong Kong out of Chicago, Newark, and San Francisco. On top of that, they were supposed to launch a second daily San Francisco to Hong Kong flight as of late October 2019.

Since then:

United has already stopped flying 777-300ERs to Hong Kong

United’s Further Hong Kong Cuts

Well, it appears that there are more (temporary) cuts coming to United’s Hong Kong route network, as the airline is managing capacity in a very active way.

Newark to Hong Kong Service Reductions

First of all, between January 12 and March 27, 2020, United won’t be operating their Newark to Hong Kong route on a daily basis. Instead the route will be operated anywhere from 2-3x per week.

The route is generally being operated three times per week, but for the weeks of January 19, February 9, and February 16, the route is only being operated 2x weekly.

Equally interesting as the cuts as such is how precise these flight cancelations seem to be, presumably based on demand. For example, the week of January 19 the 2x weekly flights operate on Tuesday and Friday, while the week of January 26 the 2x weekly flights operate on Tuesday and Thursday.

United has reduced Newark to Hong Kong frequencies significantly

San Francisco To Hong Kong Service Reductions

While not quite as drastic, for three weeks in January and February 2020, United won’t operate a full two daily flights between San Francisco and Hong Kong. Instead they’ll operate one frequency daily, and the other frequency 5x weekly.

United is just flying their old business class to Hong Kong at the moment

Bottom Line

United is hugely scaling back Hong Kong service, though that’s not much of a surprise.

To put this into perspective, on January 20 United was originally supposed to operate four flights to Hong Kong — two out of San Francisco, one out of Newark, and one out of Chicago. Instead they’ll operate a single flight to Hong Kong that day, on a 777 from San Francisco featuring their old business class seats.

Perhaps saddest of all is that even after all four of those flights have been consolidated, that one flight to Hong Kong shows just 12 seats taken in business class (though admittedly seatmaps aren’t always an accurate indicator of how many people are booked).

Ultimately I can’t fault United for this, and if anything I’m impressed by the precision with which they’re trimming their Hong Kong routes, where the cuts vary week-by-week. Of course that doesn’t exactly put customers at ease when booking United, since you wonder how much longer these cancelations will occur. If you’re booking United to Hong Kong right now, could it be that your flight ends up being canceled?

Have you been impacted by United’s Hong Kong route cuts?

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TMH Guest

I had direct ewr-hkg booked for feb 5 for 3 pax using MUA. They changed our reservation to connect in sfo. UA has not notified us of the change and I didn’t know until I saw this post. I specifically booked HK for this trip since I could fly direct and have no interest in a connecting flight. I will be calling Friday to see what trope of change options we are offered.

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HK American Guest

The big disgrace in this is that for a route that is so low in demand that they need to cut flights, there are NEVER award seats available. United miles across the Pacific are basically worthless.

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deepeepdx Member

I've been doing UA 869/862 for twenty years, on a quarterly or more basis. I'd estimate 100+ times. On my recent flight in early November (the day before they shot a protester point-blank in the chest and it all went to hell), the inbound was totally full in Polaris and PP. On the outbound it was the same story. Is this going to affect me? Not really. Why? IUA has pissed me off with their mileage plan changes. The downgrading of aircraft is also insulting. I'm leaving as MM Gold with 1.3 million FF and lifetime miles and they'll never see another rev trip from me again. I'm changing to Alaska and Singapore or Cathay which are simply better ways to get to HKG from where I'm at. I'm rather looking forward to dumping Chase and UA and trying Alaska & Friends and BofA.

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OT Guest

DFW to HKG on AA last week was packed, including F (couldn't get an upgrade from J to F). The clear difference between UA and AA here is the onward connections on CX/KA. So, HKG still doing well as a hub, but O&D is clearly suffering. In that sense, UA and others reducing capacity is good news for CX and its OW partners.

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Maja Guest

I was booked to go to HKG for Lunar New Year in Polaris using my last two Global Upgrades. When I heard about the equipment downgrade I called to see if I could cancel my flight. They graciously refunded my $1,200 (which was a great upgradeable fare).

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