Airlines have been all over the place when it comes to their policies for changing and cancelling tickets. For some airlines, finding a way to avoid ticket refunds has become a necessity in order to not run out of money.
Among US airlines, United Airlines has been the worst when it comes to their methods for actively trying to avoid refunds. We’ve seen them change their policies several times, but overall they’ve been extremely customer unfriendly, in my opinion.
Well, there’s at least one bright spot with United right now, as noted by @Haplo859 — United MileagePlus is now willing to redeposit the miles for award tickets in those situations where flights have been cancelled. This applies whether travel is on United Airlines, or one of their partner airlines.
@OneMileataTime @garyleff @DansDeals As of yesterday UA is waiving redeposit fee on award cancellations (previously they only allowed free changes but not free cancellations/redeposit). Dunno if this applies to all awards – My awards were booked on 3/7 for travel in May.
— Zack (@Haplo859) March 28, 2020
This seems to be a recent change, and it’s kind of unbelievable that this hasn’t been happening all along. You’d think you’d get your miles back in situations where your flight has been cancelled, but instead United has only been willing to waive change fees, rather than redeposit fees, on awards.
This change in policy isn’t officially published, but there have now been many data points of people being able to have miles redeposited for MileagePlus award tickets in situations where flights were cancelled. If you’ve had issues with this policy, maybe give it another try.
Interestingly American AAdvantage and Delta SkyMiles have been pretty good about allowing award redeposits all along. For that matter, in general American and Delta have been better than United when it comes to refunds.
What has your experience been like with trying to cancel award tickets in light of the current situation?