Chase Ultimate Rewards points are one of my favorite points currencies, and over the years I’ve racked up hundreds of thousands of them thanks to cards like the Chase Sapphire Preferred® Card, Chase Sapphire Reserve® Card, and Ink Business Preferred® Credit Card (along with the other cards that can earn Ultimate Rewards points in conjunction with one of the above cards).
Anyway, at this point I’ve transferred Ultimate Rewards points to most of their partners, and I’ve never had an issue. That’s to say that I never had problems doing so online, and the points always transferred exactly as I expected.
Aer Lingus AerClub
IHG One Rewards
Air Canada Aeroplan
Air France-KLM Flying Blue
World of Hyatt
British Airways Executive Club
Singapore Airlines KrisFlyer
Southwest Rapid Rewards
Virgin Atlantic Flying Club
Yesterday I tried to transfer some Ultimate Rewards points to World of Hyatt. I could have sworn I’ve done this in the past, but this time around I had an issue. When I entered my World of Hyatt number, I received the following message:
Special handling required. We are unable to process this transfer online. Please call the number on the back of your card for assistance
Hmmmm, I wondered if there was some sort of glitch, or if I somehow got in trouble over something or another.
I phoned up Chase, and they offered to help me with the transfer over the phone. However, when the representative did so, he told me he got the same message, and that I had to contact Hyatt.
It occurred to me at this point that my first name on my credit card and World of Hyatt account were slightly different — Ben vs. Benjamin.
While it’s true that names have to match, I’ve never had issues transferring points when there was just a very slight difference like that.
What made things more complicated here was that I needed the World of Hyatt points ASAP, as they were for a stay tonight. I figured I was out of luck, and that World of Hyatt would either struggle to change the name on my account, or that it would be a process that takes several days, that requires faxing in some information, etc.
I phoned up World of Hyatt, and to my surprise the friendly agent was able to change my name on the spot when I explained the situation, and it seemed like she got this request all the time.
My World of Hyatt account was instantly updated. As soon as I was off the phone I tried the points transfer again, and I was delighted to see that it went through instantly this time.
It’s true that when transferring points the names on both accounts need to match exactly, at least according to the terms. However, this is never an issue I’ve had, as I’ve often transferred points to my own accounts that have slightly different names (Ben vs. Benjamin, Benjamin vs. Benjamin J, etc.).
So while I was initially a bit surprised to have this issue transferring points from Chase Ultimate Rewards to World of Hyatt, the process of getting it fixed couldn’t have been easier.
I imagine doing the same for an airline frequent flyer account (or another hotel program, for that matter) might be more time consuming.
Have you ever dealt with this “special handling required” prompt when transferring Chase points, and if so, how did you resolve it?