Hilton Extends Elite Food & Beverage Credit (And Cuts Breakfast) For 2022

Hilton Extends Elite Food & Beverage Credit (And Cuts Breakfast) For 2022

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I think most of us saw this coming, though there is at least one silver lining…

Hilton extends elite food & beverage credit program

In July 2021, a major change was made to the Hilton Honors program for stays in the United States. Specifically, free breakfast was eliminated for Hilton Honors Gold and Hilton Honors Diamond members, and a daily food & beverage credit was introduced in its place.

With this change, Hilton Honors members receive a daily food & beverage credit for a maximum of two registered guests per room, which currently works as follows:

  • $25 per person per day for luxury brands, including Waldorf Astoria, Conrad, and LXR
  • $12 per person per day for full service and lifestyle brands ($15 in high-cost markets), including Hilton, Signia, DoubleTree, Curio, Tapestry Collection, Canopy, and Motto
  • $10 per person per day for Hilton Garden Inn properties

For full service and lifestyle brands, high-cost markets include Boston, Chicago, the District of Columbia, New York City, San Francisco, the county of Los Angeles, and the state of Hawaii.

When this was first introduced, it was stated that this policy would apply through the end of 2021. Hilton Honors has now confirmed that this perk will stick around through 2022, which I’d interpret to mean through the end of 2022.

Hilton will offer an elite food & beverage credit for 2022

Hilton increasing food & beverage credit amounts

There is some good news when it comes to these food & beverage credits. As of February 1, 2022, the credit amounts will be increased at select brands. Starting then, Hilton Honors members will receive a daily food & beverage credit for a maximum of two registered guests per room, as follows:

  • $25 per person per day for luxury brands, including Waldorf Astoria, Conrad, and LXR
  • $15 per person per day for full service and lifestyle brands ($18 in high-cost markets), including Hilton, Signia, DoubleTree, Curio, Tapestry Collection, Canopy, and Motto
  • $10 per person per day for Hilton Garden Inn properties

The high-cost markets list will also be changed a bit, and Key Largo and Key West will be added. So at many Hilton brands you’ll get an extra $3 per person per day credit, which is nice at least.

Is this good or bad news?

As I said when this was first announced, I suspect this policy change will be permanent, and is just progressively being instituted. Whether this is good or bad news really depends on your perspective:

  • For those of us who eat breakfast, it’s probably bad news, since in most markets the credit doesn’t cover a proper breakfast; then again, many hotels weren’t offering a proper breakfast previously anyway, and took quite some liberties with their definition of a continental breakfast
  • For those who don’t eat breakfast or get up late, this is great news, since you now have a credit that you can also apply towards something else

Bigger picture, I think it’s pretty clear that the introduction of these credits was a cost saving and money making change on Hilton’s part:

  • Hilton argued that this was to give members more flexibility; if that were truly the case, Hilton should have given elite members the option of the previous breakfast perk or the new food & beverage credit, rather than forcing the change
  • In many cases these credits are about generating even more revenue; the hope is that if you’re given a credit to use at the hotel bar or restaurant, you’ll end up spending more there than you otherwise would have (this is less the case with breakfast)
  • Hilton’s CEO has made it clear that many hotel service cuts are permanent, and that the goal is to cut costs and turn hotels into higher margin businesses; Hilton has confirmed that daily housekeeping will no longer proactively be offered, except at luxury brands
This change is bad news for those who value breakfast

Bottom line

The Hilton Honors food & beverage elite credit has been extended into 2022. With this, Hilton Honors Gold and Diamond members receive a daily food & beverage credit in lieu of continental breakfast at properties in the United States. While this was initially only supposed to apply through the end of 2021, it has now been extended by a further year, and frankly I’d be surprised if this change doesn’t become permanent.

On the plus side, at least the credit is being increased by $3 per person per day at full service and lifestyle hotels, which offers members a bit more value.

What do you make of Hilton Honors extending the elite food & beverage credit benefit? What has your experience been with it up until now?

Conversations (111)
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  1. Anabel Guest

    As a single traveler I feel sometimes betrayed. I pay the same room charge than travelers that occupy a room with 2-4 people. I use less water, less towles ect than rooms occupied by multiple individuals.
    It would be only fair that all rooms should get the same breakfast incentive and not like currently rooms occupied by two guest get double.

  2. BG Guest

    I only used this at HHV in Honolulu. I think we got $30x2. Not enough at Tropics. Made friends with a waiter the first day, started to use it like our own Executive Lounge . Spent way too much. I think the overage was covered from my resort credit on Amex Aspire card. It’s all good. Open up damn Japan and Hong Kong so I can go back to the proper Executive Lounges there and be done with this.

  3. Barbara Guest

    I have had only terrible experiences with this “ benefit “. Recently at a Doubletree and was told use it on food and beverages. Restaurant never opened and no bar food available at bar, so we could only order drinks. I thought this would apply to my $24 credit but at checkout I was told NO , bar drinks not included . We had to order delivery food which cost $35 and was terrible then...

    I have had only terrible experiences with this “ benefit “. Recently at a Doubletree and was told use it on food and beverages. Restaurant never opened and no bar food available at bar, so we could only order drinks. I thought this would apply to my $24 credit but at checkout I was told NO , bar drinks not included . We had to order delivery food which cost $35 and was terrible then at checkout out had to pay for total bar bill!! Stayed same place on return from trip, husband had breakfast in the restaurant and was charged to my bill, still can’t get them to credit my card for this even though they said they would.

  4. Gina Guest

    In May stayed at Hampton Beale street in Memphis had a balcony room ( not cheap) stove had dead roaches when i explained to front desk they then asked room attendant to come clean she ignored and kept it pushing, they had to get a front desk customer service rep to come clean(insane). Then as i go to washroom during night time hours there were live roaches crawling on floor and wall. Yes checked out...

    In May stayed at Hampton Beale street in Memphis had a balcony room ( not cheap) stove had dead roaches when i explained to front desk they then asked room attendant to come clean she ignored and kept it pushing, they had to get a front desk customer service rep to come clean(insane). Then as i go to washroom during night time hours there were live roaches crawling on floor and wall. Yes checked out next day had to go through hell to at least get anything back for their lack of cleaning the hotel has went downhill & to make matters worse I was told by email i can never stay there again of course in calling i ask because i complained of roaches they said no & couldnt come up with a legitimate reason.This was a very distasteful stay at a high priced hotel and clean rooms was not a necessity.

  5. Gina Guest

    In May stayed at Hampton Beale street in Memphis had a balcony room ( not cheap) stove had dead roaches when i explained to front desk they then asked room attendant to come clean she ignored and kept it pushing, they had to get a front desk customer service rep to come clean(insane). Then as i go to washroom during night time hours there were live roaches crawling on floor and wall. Yes checked out...

    In May stayed at Hampton Beale street in Memphis had a balcony room ( not cheap) stove had dead roaches when i explained to front desk they then asked room attendant to come clean she ignored and kept it pushing, they had to get a front desk customer service rep to come clean(insane). Then as i go to washroom during night time hours there were live roaches crawling on floor and wall. Yes checked out next day had to go through hell to at least get anything back for their lack of cleaning the hotel has went downhill & to make matters worse I was told by email i can never stay there again of couse in calling i ask because i complained of roaches they said no & couldnt come up with a legitimate reason.This was a very distasteful stay at a high priced hotel and clean rooms was not a necessity.

  6. Leslie Mathewson Guest

    I've been a diamond member x 7 years. Average over 180 days per year. If the $$ credits carry over that would be great. If they are only good for that stay, I will not be every happy. Due to Hilton not being in every city, I have been using two chains .. I may have to switch and stay at Hilton only enough to maintain the diamond status and then move to another chain.... 3 more years gets me diamond for life....

  7. jerome marshal d'ouza Guest

    hilton garden inn is going to lose lots of their regular guest the restaurant is not setup for Alacart most of the cooks don't read English takes a lot of time to get your food business men don't have time for that

  8. Traveling IT Guy Guest

    Hilton properties in my experience (I travel for work extensively in the US) are vastly inferior to Marriott. The conditions of their various changes are rapidly deteriorating, the benefits of Diamond status are a joke, and the service/treatment by their staff is Walmart-esk. Every Marriott I've stayed at has made me sad I patronized Hilton for so long.

  9. Craig wilkens Guest

    For business travelers like me, this new policy has become an admin nightmare for itemizing expenses on expense reports. If Hilton decides to stick with this profit grabbing policy, then it’s time for me to move on.

  10. Lili Guest

    I have been a diamond hilton honors guest for almost 6 months now. I never have receive any equivalent values for anything for those points... except my daily water sometimes none. I dont eat my free breakfast because they open at six am & my work starts at 6am. I have been loyally staying in this hotel for almost a year 2-4 days weekly. The only great favor I get is from one of the staff who sacrifice to work weekends at night.

  11. J. Bryant Guest

    Diamond status means less and less to Hilton and the longer I have it, the more I notice disappearing. I fly private jets and I live half the year in hotels and for the last several years I have maintained Diamond. I am very close to achieving Diamond for Life. However myself and all the guys I work with complain about the more ever-present nickel & dime attitude that Hilton slowly has implemented over the...

    Diamond status means less and less to Hilton and the longer I have it, the more I notice disappearing. I fly private jets and I live half the year in hotels and for the last several years I have maintained Diamond. I am very close to achieving Diamond for Life. However myself and all the guys I work with complain about the more ever-present nickel & dime attitude that Hilton slowly has implemented over the years. This is another step in that. The occasional traveler doesn't notice the difference but we do. I have to say that my colleges and I have also noticed that the competitor, Marriott does a LOT more to value their premium members. It has led a large shift of the people I know and work with to redirect their loyalty away from Hilton and that can't be a good move for Hilton, where you are alienating your base.

  12. john Guest

    I am a Hilton Diamond member and just last month joined Marriott. I have made to Gold so far with Marriott.
    Got to watch my bottom line as Hilton is with more options to stay.
    One person may not make much of a difference, but a couple hundred thousand just might?

  13. Janice Caballero Guest

    I'm still upset about the change. Mostly the max 2 person per room limit. We regularly dine reserve very expensive rooms to accommodate our 5 grandsons with us and now they won't have free breakfast? This was a favorite part of the stay for them.

  14. Ashley Guest

    In any city USA, find me a healthy breakfast for $10. HGI had a great free breakfast, good luck finding that same breakfast at ANY restaurant for less than $10.

    1. UA-NYC Guest

      Starbucks - black coffee, egg whites, Siggi's yogurt, possibly a banana...about $10

  15. John Hejlik Guest

    Hilton is cutting maintenance also. Two recent stays at Doubletree and Embassy Suites revealed this change. Multiple issues in each room that should have been fixed before check in. Also charging for self parking at locations out of metro areas offsets the "food credit". We will be looking at alternative lodging.
    Diamond Member

  16. Peer Guest

    Such a shame. I avoid staying at Hilton properties since this was first introduced.

  17. Dahlia A Silverman Guest

    I am a diamond member. I travel often. I stay at various hiltons....marriott...and sometimes ihg hotels as I am spire elite there. I am in a Hilton as of the writing of this post. I have found that many of the G M s are terrible. They get paid a lot to do virtually nothing. I never am offered points or water and a snack when I check in unless I beg. One hilton front...

    I am a diamond member. I travel often. I stay at various hiltons....marriott...and sometimes ihg hotels as I am spire elite there. I am in a Hilton as of the writing of this post. I have found that many of the G M s are terrible. They get paid a lot to do virtually nothing. I never am offered points or water and a snack when I check in unless I beg. One hilton front desk actually denied me water when I was choking . When I speak with g Ms they are a joke. No customer skills. No graciousness. Never an apology. Where are the GMs from the past? Most of the ones I spoke with are very young and know nothing about hospitality. Guess as long as the rooms are filled that is all that matters.

    1. FNT Delta Diamond Guest

      I have found there is a huge difference between general managers at properties managed directly by Hyatt, Hilton or Marriott and the general managers at properties operated by third-party management companies like Aimbridge. These companies have lower management costs, which is why owners use them and not the corporate company to manage their franchise. Whereas at properties managed Marriott International it's not common to have a general manager, front office manager or F&B manager who...

      I have found there is a huge difference between general managers at properties managed directly by Hyatt, Hilton or Marriott and the general managers at properties operated by third-party management companies like Aimbridge. These companies have lower management costs, which is why owners use them and not the corporate company to manage their franchise. Whereas at properties managed Marriott International it's not common to have a general manager, front office manager or F&B manager who has worked at a half-dozen properties on two or three continents.

  18. Ingo Guest

    Hey Ben,
    I’m a bit surprised not to hear a louder “outcry” from you.
    In another post you complaint that you do not like strays at Courtyard as there is no proper breakfast (they provide 10$ credit). Hilton is doing somehow the same… isn’t it?

  19. robbo Guest

    In light of the recent discussion on offering more benefits to Diamonds, maybe they could have made this a Diamond Member only free breakfast and the Golds get the hotel credit, if indeed, any free breakfast at all.

  20. BV Guest

    For the international locations, this isn't ideal as often it is mega buffets at $50 USD. For US locations, I've found that the credits would barely cover. I often do eat the breakfast due to work per diem limitations and it's not ideal. I recently was in Hawaii and recall that the Hiltons used to do buffet style and the breakfast was worth $50 per person if you had to pay.

  21. carlos alamilla Guest

    I.m a DIAMOND MEMBER that travels much internationally. What about international Hilton hotels? Breakfast is VIP FOR ME.
    Carlos Alamilla

  22. Tim Mantel Guest

    The food and beverage credit has been a joke. As a Diamond for life member…70% of my stays I’m never given the credit at billing…and I have filled out on line firms for credit many times…sometimes I get a response…
    This is a joke program

    1. Peer Guest

      Can agree. Staid at Hilton 2 times, never was automatically applied. And fixing it would need > 10 minutes at the front desk.

    2. Captain E Guest

      I second this. Diamond member and have not once had the breakfast credit applied without a trip to the front desk to request it get applied to my bill.

    3. Christine Guest

      I have found that if I use the app
      To check out, they fail to offer the credit. sad how much we spend with Hilton as diamond members and how little it matters to them.

  23. FNT Delta Diamond Guest

    I have spent more than $600,000 with Marriott since 2016. I’ve been an ambassador elite since their programs were merged into 2018. I complained recently to Marriott and they couldn’t care less. I even escalated all the way to senior executive management at corporate. If they don’t care about my $600,000 in business, do you really think Hilton cares about diamonds who get their status for free with a credit card?

    So many owners have...

    I have spent more than $600,000 with Marriott since 2016. I’ve been an ambassador elite since their programs were merged into 2018. I complained recently to Marriott and they couldn’t care less. I even escalated all the way to senior executive management at corporate. If they don’t care about my $600,000 in business, do you really think Hilton cares about diamonds who get their status for free with a credit card?

    So many owners have properties with Marriott, IHG and even Hyatt. They are applying similar pressure to reduce costs on those programs. Thankfully, Hyatt has resisted but that’s only because their small footprint requires excellent loyalty benefits.

    Hilton and Marriott aren’t going to change their ways unless IHG, Wyndham or Accor improve their programs. They’re the only competition Marriott and Hilton are worried about.

    1. DCS Diamond

      Does it make sense for anyone who can afford to spend $600,000 in 5 years (or an average of $120,000/year, i.e., 10x what I generally spend yearly) on stays to be up in arms over a continental breakfast benefit that would cost at most $50? That is why no one listened to you. It is too farcical!

    2. FNT Delta Diamond Guest

      It's mostly company spend that I control. And it goes far, far beyond breakfast benefits.

    3. DCS Diamond

      Then Q.E.D. to my point.

  24. Jeff Dotson Guest

    18 months until Lifetime Diamond, if it was any longer I’d switch brands now. I eat breakfast and when I travel with the family we all eat breakfast, the credit per room up to two people doesn’t cut it. Also this makes it a PITA for expense reports and counts against my daily dollar amount towards food regardless of the credit. Furthermore I prefer daily housekeeping instead of getting my own coffee from the front...

    18 months until Lifetime Diamond, if it was any longer I’d switch brands now. I eat breakfast and when I travel with the family we all eat breakfast, the credit per room up to two people doesn’t cut it. Also this makes it a PITA for expense reports and counts against my daily dollar amount towards food regardless of the credit. Furthermore I prefer daily housekeeping instead of getting my own coffee from the front desk. I guess if Hilton is trying to become a low end hotel chain they are succeeding, beware Super 8 and Motel 6 a new competitor is heading your way

  25. Kendor Guest

    Data points for comparison. I was thinking about my three most recent Hyatt stays as a Globalist, which is equivalent in "rank" to a Hilton Diamond.

    * My last hotel stay was at the Hyatt Carmel Valley Ranch, near Monterey, with my kids. I stayed entirely on points, cost $0. Upon check-in they apologized for the lack of an upgrade due to the holiday weekend, and said I had a $100 incidental credit to...

    Data points for comparison. I was thinking about my three most recent Hyatt stays as a Globalist, which is equivalent in "rank" to a Hilton Diamond.

    * My last hotel stay was at the Hyatt Carmel Valley Ranch, near Monterey, with my kids. I stayed entirely on points, cost $0. Upon check-in they apologized for the lack of an upgrade due to the holiday weekend, and said I had a $100 incidental credit to spend however I wished (we bought a wonderful picnic basket with it.) This was quite unnecessary, but appreciated. When I got to the room there was a very decent bottle of wine waiting on the counter along with a handwritten note. Each morning of our stay, we got a full breakfast at the Valley Kitchen, with an average value of $120. In the course of my stay I ordered a Bloody Mary, which as alcohol typically isn't comped, and they took that off my bill as well. The s'mores and rubber ducks, as always, were free.

    * Before that we stayed in San Francisco at the Hyatt Regency. Our family of four enjoyed free breakfast each morning. Additionally they gave us a "VIP card" which we could bring to the convenience store at any time of the day and get anything that wasn't alcohol. We enjoyed sandwiches, noodles, hot pizza, Its Its ice cream sandwiches, and other treats.

    * Before that we stayed at the Hyatt San Francisco Airport. We got free breakfast every morning at the convenience store. On check-in late at night I inquired whether there were any wine stores around. The staff asked me if I preferred red or white. In a flash, they pulled out a nice Shiraz and handed it to me.

    That's Hyatt. And then there's Hilton. When I go to one of Hilton's highest-tier properties a week later (Conrad Midtown in Manhattan) and they're trying to get me to pay $18 for a cup of coffee and $45 for a bad cold continental breakfast as their highest-tier elite and can't even price things consistently, I can't help but reflect on the differences in treatment and attitude. The problem isn't with customer expectations. The problem is Hilton's training, attitude, and management.

    1. DCS Diamond

      Data points for comparison. I was thinking about my three most recent Hyatt stays as a Globalist, which is equivalent in "rank" to a Hilton Diamond.

      Two can play that game.

      I arrived at the iconic Waldorf Astoria Rome Cavalieri for a stay during which I would celebrate my birthday the day after I checked in. In transit from the airport to the hotel, I checked the status of my stay on the...

      Data points for comparison. I was thinking about my three most recent Hyatt stays as a Globalist, which is equivalent in "rank" to a Hilton Diamond.

      Two can play that game.

      I arrived at the iconic Waldorf Astoria Rome Cavalieri for a stay during which I would celebrate my birthday the day after I checked in. In transit from the airport to the hotel, I checked the status of my stay on the HH App and noticed that I'd already been proactively upgraded to a 2-room suite on the Imperial Floor, which is so exclusive that it is specifically excluded from upgrades in the HH T&C. I arrived at the hotel and the suite upgrade to the Imperial Floor was confirmed as a gesture for my upcoming birthday, which I had not told anyone about. Then when I got to my incredible suite on the Imperial Floor, I found not one, but two bottles of champagne waiting for me, each with a personalized card wishing me a happy birthday. True story that I can support by providing a link to contemporaneous photos.

      So, what is your point exactly?

    2. Paulz Guest

      The point is that you'll defend Hilton no matter what. How much do they pay you a year?

    3. UA-NYC Guest

      Hilton is basically like a discount, JV version of Marriott...similar size, but weaker benefits and a lesser luxury/aspirational portfolio.

      In all these years of reading OMAAT, there is literally only one poster who comes rushing to the defense of them every.single.freaking.time...everyone else is either "meh" or "they pretty much suck".

    4. DCS Diamond

      Find flaws in my purported 'defense' of Hilton and we'll talk. As to how much they pay me a year - don't be stupid. Everyone here knows what I do for a living. They couldn't afford me.

      G'day.

  26. Travel Points 101 Guest

    This actually got me a pancake platter with eggs & bacon in a smaller market. It was actually better than what I used to get as Hilton Gold for years. I am sure this is not true in major markets though. Maybe in the right market it comes out good. I don't think that is what will happen on most occasions or their intent.

  27. Homer Guest

    F Hilton, but I live at or under per-diem. I am Hilton DIamond and Marriott Lifetime Titanium and am currently at a Residence Inn where there are no COVID restrictions, breakfast is available but the RI Mix is not. Greed, not COVID.

  28. Stanley Guest

    Besides saying at other hotel brands if they indeed offer better value than Hilton, one can consider booking a rate that includes breakfast. Looking at a late January reservation in NYC, a night pretax at Doubletree Times Square South costs $120 for Honors members. For breakfast included, it would costs $150. For an extra $30 a day, it may seem the better option if it serves a full hot breakfast for two registered guests. As...

    Besides saying at other hotel brands if they indeed offer better value than Hilton, one can consider booking a rate that includes breakfast. Looking at a late January reservation in NYC, a night pretax at Doubletree Times Square South costs $120 for Honors members. For breakfast included, it would costs $150. For an extra $30 a day, it may seem the better option if it serves a full hot breakfast for two registered guests. As for the credit, then it can be used for other things at the hotel. If anything, one can stay at Embassy Suites. Looking for the Hilton brands that still offer complimentary hot breakfast for two.

    1. DCS Diamond

      Besides saying at other hotel brands if they indeed offer better value than Hilton, one can consider booking a rate that includes breakfast.[...]

      For breakfast included, it would costs $150. For an extra $30 a day, it may seem the better option if it serves a full hot breakfast for two registered guests.

      - Stanley

      Very interesting perspective. I wonder whether a Gold or Diamond who books a rate that includes breakfast would still...

      Besides saying at other hotel brands if they indeed offer better value than Hilton, one can consider booking a rate that includes breakfast.[...]

      For breakfast included, it would costs $150. For an extra $30 a day, it may seem the better option if it serves a full hot breakfast for two registered guests.

      - Stanley

      Very interesting perspective. I wonder whether a Gold or Diamond who books a rate that includes breakfast would still be entitled to the F&B credit. I am tempted to test that out...

    2. Stanley Guest

      Hi DCS. Thanks for that acknowledgment. If it does give proven to be valid, please do let us know. This is something that I would like to try as well.

  29. Crosscourt Guest

    Ps... stop buying points from Hilton. Whoever came up with this policy of $10 etc can only be described as a pathetic individual who has no regard for loyal customers.

  30. Crosscourt Guest

    What a bunch of cheapskates Hilton is. They could not care two hoot about loyal customers/members. They have been supported by us, they promised us benefits and now they take them away. That how they treat lifetime diamond members. To the person who said there's no reason for garden inn properties to exist is right. I stayed at one on 52nd street and it was $4 a coffee $4 an orange juice out of the $10. Atrocious service.

    1. FNT Delta Diamond Guest

      I have spent more than $600,000 with Marriott since 2016. I’ve been an ambassador elite since their programs were merged into 2018. I complained recently to Marriott and they couldn’t care less. I even escalated all the way to senior executive management at corporate. If they don’t care about my $600,000 in business, do you really think Hilton cares about diamonds who get their status for free with a credit card?

      So many owners have...

      I have spent more than $600,000 with Marriott since 2016. I’ve been an ambassador elite since their programs were merged into 2018. I complained recently to Marriott and they couldn’t care less. I even escalated all the way to senior executive management at corporate. If they don’t care about my $600,000 in business, do you really think Hilton cares about diamonds who get their status for free with a credit card?

      So many owners have properties with Marriott, IHG and even Hyatt. They are applying similar pressure to reduce costs on those programs. Thankfully, Hyatt has resisted but that’s only because their small footprint requires excellent loyalty benefits.

      Hilton and Marriott aren’t going to change their ways unless IHG, Wyndham or Accor improve their programs. They’re the only competition Marriott and Hilton are worried about.

    2. DCS Diamond

      If they don’t care about my $600,000 in business, do you really think Hilton cares about diamonds who get their status for free with a credit card?

      Well, this HH Diamond who got the status through a credit card has had his free night certificates that are worth up to maybe $3K each extended (just redeemed 2 for a stay in London next May), while Hyatt is still dithering over whether to extend tits members'...

      If they don’t care about my $600,000 in business, do you really think Hilton cares about diamonds who get their status for free with a credit card?

      Well, this HH Diamond who got the status through a credit card has had his free night certificates that are worth up to maybe $3K each extended (just redeemed 2 for a stay in London next May), while Hyatt is still dithering over whether to extend tits members' FN certs. In addition, this 'Aspire' Diamond has been earning reward points at 54x on stays and having every single bonus point earned on his Aspire card count toward his progress toward LF Diamond status that he's on pace to attaining next year, i.e., at least one full year ahead of schedule.

      Your have a three-legged stool that you are having a hard time sitting on. Give it up!

  31. Peter Guest

    I’m as pissed at everyone but it’s worth noting that all they ever promised at full-service was a continental breakfast, which in the US is a (usually bad) pastry and coffee. A full hot buffet breakfast has never been a published benefit!

    The real devaluation is that properties that had been giving full buffets (mostly Doubletrees) now have cover to reverse their policy. And of course, the Garden Inns, which in my mind have no...

    I’m as pissed at everyone but it’s worth noting that all they ever promised at full-service was a continental breakfast, which in the US is a (usually bad) pastry and coffee. A full hot buffet breakfast has never been a published benefit!

    The real devaluation is that properties that had been giving full buffets (mostly Doubletrees) now have cover to reverse their policy. And of course, the Garden Inns, which in my mind have no reason to exist anymore unless they’re cheaper than a Hampton by the cost of a breakfast.

    1. FNT Delta Diamond Guest

      The problem is a continental breakfast is hardly a defined term. At most hotels, regardless of brand or loyalty program, continental is basically oatmeal, yogurt, cold meats, cheeses, breads and pastries, fruit, juices, and coffee. Some hotels include pancakes and hot breakfast sandwiches in the continental definition. Some Marriott branded properties have tried to claim a muffin with melon is a continental breakfast with no coffee. Others have claimed a coffee and English muffin is...

      The problem is a continental breakfast is hardly a defined term. At most hotels, regardless of brand or loyalty program, continental is basically oatmeal, yogurt, cold meats, cheeses, breads and pastries, fruit, juices, and coffee. Some hotels include pancakes and hot breakfast sandwiches in the continental definition. Some Marriott branded properties have tried to claim a muffin with melon is a continental breakfast with no coffee. Others have claimed a coffee and English muffin is all you get.

      The problem at Marriott is the breakfast benefit is actually two separate benefits. One benefit is the lounge access benefit at legacy Marriott brands that aren't resort-designated. This benefit guarantees a continental breakfast in the lounge. When there isn't a lounge or the lounge is closed, you're supposed to get breakfast in the restaurant. But restaurant breakfast isn't defined. They could have said continental breakfast, but didn't. The other benefit applies to legacy Starwood properties and resort-designated legacy Marriott properties. At these properties, you're supposed to get a choice at check-in of, among other things, a restaurant breakfast. The problem is corporate Marriott confuses these two distinct benefits, which have separate compensation benefit claim provisions, with each other and provide standard vouchers to all properties for a continental breakfast -- terminology that isn't consistent with the benefit.

    2. Kendor Guest

      My feeling is it's on the loyalty program to underpromise and overdeliver. If the loyalty program seems parsimonious and resentful about doling out any benefits to its most loyal customers, then it should probably seek to exist. Grumpy and stingy is a bad look.

    3. FNT Delta Diamond Guest

      In some ways then IHG is the best major loyalty program since it always delivers what is promised (basically nothing) and often exceeds expectations. As an IHG spire, for example, I'm seldom charged for non-alcoholic drinks from the pantry/gift shop at Holiday Inn and Holiday Inn Express properties. For someone who drinks 5 or 6 cans of Diet Coke a day, that's more meaningful than getting powdered eggs and sausage for breakfast.

  32. Mark Ossel Guest

    I feel, this stops me going for retaining diamond like I did for 20 years!

    1. Artie Yule Guest

      I believe after 10 years of continuously being a Diamond Member you are considered to be a Diamond Member for life.

    2. LovetoFly Member

      It's not hard to retain Diamond.....just get the credit card.

  33. SS Guest

    One of our regular Hilton Garden Inn has closed its (crummy) cafe due to COVID. I’ll be surprised if it comes back. So I wonder what I as a Diamond member will get when I stay there.

  34. DCS Diamond

    I truly hope that those deploring this "yawn' policy change drop HHonors because of it to make room on other benefits for some of us who do not care. I will continue to use my F&B credit to offset my beverage costs on my U.S. stays ;-)

  35. Bob Guest

    This is and continues to a terrible policy

    * Value of credit is insulting low - I just completed a stay at a big city HGI with an attached named restaurant which is the hotel's food and beverage outlet. $10 buys coffee and a side of toast - and doesn't cover a drink at the bar, either. Before this policy the hotel offered a $15 breakfast voucher. Menu prices have gone up and credit...

    This is and continues to a terrible policy

    * Value of credit is insulting low - I just completed a stay at a big city HGI with an attached named restaurant which is the hotel's food and beverage outlet. $10 buys coffee and a side of toast - and doesn't cover a drink at the bar, either. Before this policy the hotel offered a $15 breakfast voucher. Menu prices have gone up and credit value has gone down. (Embassy Suites down the block gives me two free drinks per night, and a full breakfast, along with a bigger room all at a comparable rate. No longer makes any sense to stay at the HGI).
    * This policy is a massive pain in reporting for those of us that have to report itemized per meal expenses in our expense reports. Meal charges on folio don't match the totals on the itemized receipts from the restaurant; and the credit on the folio doesn't align with a specific meal line. Admin work in reporting is a transaction cost that outweighs the benefit.
    * Hotels continue to not allow this credit to be used from breakfast on departure day.

    I will continue to stay at Hilton properties, but have and will continue to minimize my on-site Food and Bev spend at properties where this stupid credit is in-place.

  36. tim Guest

    Breakfast buffet at the Niagara Falls Hilton is $45 pp
    They'd be better off not offering any credit instead of a $12, then they could claim covid was the reason

  37. Kendor Guest

    Stayed at the Conrad Hilton Midtown in NYC recently with family and two kids. The Midtown Conrad aspires to be an aspirational property. Breakfast was a joke, a two-sided buffet line crammed into a tiny room that people tried to work their way in and out of. I have already mentioned the $18 large coffee elsewhere in this thread. Not wanting to pay 18 bucks for a cup of coffee, we tried to make sense...

    Stayed at the Conrad Hilton Midtown in NYC recently with family and two kids. The Midtown Conrad aspires to be an aspirational property. Breakfast was a joke, a two-sided buffet line crammed into a tiny room that people tried to work their way in and out of. I have already mentioned the $18 large coffee elsewhere in this thread. Not wanting to pay 18 bucks for a cup of coffee, we tried to make sense of what breakfast options the menu actually described -- are drinks included with the $30 cold continental breakfast? How about pricing for the kids? Nothing was clear from the menu, and I think deliberately so. We asked our server, who reassured us the kids would be half price.

    Day two we showed up, ordered the same thing, and when the bill appeared the pricing was completely different: $30 for adults, $20 each for my five year old and nine year old, drinks charged. If the breakfast had been any good, I'd have been OK with it, but I've had much better breakfasts at Hampton Inn, Comfort Inn, and McDonalds. Mentioned the variable pricing and ambiguous menu on check-out as a friendly FYI/customer feedback thing, and the desk staff responded with practiced rudeness, telling us the server on day one must have done us a really, really big favor.

    Suggest people staying at the Conrad Midtown spend their F&B benefit on alcohol, and hit up McDonalds for breakfast instead: you'll have better food and a better experience. We are not particularly price-sensitive but we don't really enjoy being treated like idiots or piggy banks to be pounded at whim. It is a strange, strange thing that Hilton is doing with their high-end brands.

  38. Nate Guest

    The comment who talks about having to “track this” is spot on.

    We had a stay the weekend after this started at a HGI. When I booked, I forgot to put 2 people on the reservation, which had never been an issue. On checkout, we were charged $24 for my wife’s breakfasts (kudos to this hotel, though, for having clear breakfast options that would use the credit) because I hadn’t had her on there....

    The comment who talks about having to “track this” is spot on.

    We had a stay the weekend after this started at a HGI. When I booked, I forgot to put 2 people on the reservation, which had never been an issue. On checkout, we were charged $24 for my wife’s breakfasts (kudos to this hotel, though, for having clear breakfast options that would use the credit) because I hadn’t had her on there. They refused to add her after the fact/there was nothing they could do. Called HHonors CS who cut me a refund check.

    Just stayed at a Hilton, and got all tripped up with what days/how much/etc. Can only use $24 PER DAY, not a total of $48 at once if you’re there two nights. At checkout, this meant I had a $20 charge on my room, and still had $24 in credits I had to use at their Market. Gross.

    If it’s breakfast, it’s breakfast, and I can choose to do it or not. This is a game to get people to spend more on property (as others have eluded to) and the Hilton Diamond program largely should be thought of as a customer acquisition channel rather than a loyalty program.

    1. Andy Guest

      The comment in Nate's middle paragraph is spot on. It's a $12 credit that resets at each morning's checkout time; it'd be much simpler to credit $48 toward food/beverage at checkout for the stay. Even the IT systems are confused; we ate breakfast in the restaurant a single time, and our folio had nearly ten line-items of charges, refunds, and credits that were challenging to decipher. We had to request manual adjustment of the charges...

      The comment in Nate's middle paragraph is spot on. It's a $12 credit that resets at each morning's checkout time; it'd be much simpler to credit $48 toward food/beverage at checkout for the stay. Even the IT systems are confused; we ate breakfast in the restaurant a single time, and our folio had nearly ten line-items of charges, refunds, and credits that were challenging to decipher. We had to request manual adjustment of the charges twice (for a two-day stay).

      In the same restaurant at the Hotel Del Coronado where breakfast used to be free for Diamonds, there's no food on the menu that would be covered by the amount of the credit, not even a bowl of oatmeal or fruit. And as to the "flexibility" claim, the credit also wouldn't cover the cost of a single drink at any of the bars. Encouraging people to spend more on-property indeed...

  39. Kendor Guest

    Hilton Diamond and Hyatt Globalist.

    Average value of our comped breakfast at Watertable at Hyatt Huntington Beach: $100
    Average value of our comped breakfast at the Hyatt Carmel Valley Ranch: $120.
    Average value of our comped breakfast at the Park Hyatt New York City: $140.

    Price of a large black coffee at the Conrad Midtown Hilton, November 2021: $18 (this is not a typo.)

    Our earned nights for 2021 at Hyatt: 159

    Hilton Diamond and Hyatt Globalist.

    Average value of our comped breakfast at Watertable at Hyatt Huntington Beach: $100
    Average value of our comped breakfast at the Hyatt Carmel Valley Ranch: $120.
    Average value of our comped breakfast at the Park Hyatt New York City: $140.

    Price of a large black coffee at the Conrad Midtown Hilton, November 2021: $18 (this is not a typo.)

    Our earned nights for 2021 at Hyatt: 159
    Our earned nights for 2021 at Hilton: 3

    Our earned nights for 2020 at Hyatt: 100
    Our earned nights for 2020 at Hilton: 2

    Our earned nights for 2019 at Hyatt: 120
    Our earned nights for 2020 at Hilton: 2

    Hyatt recommendations to friends, family, colleagues: innumerable. Hilton recommendations: none. Get the Aspire card and use Hilton when you have to.

    Consumers spending their own money tend to be rational creatures.

    1. Eskimo Guest

      Why are you even holding the Hilton Aspire?

      I'm guessing your annual 2 nights is from 1 free weekend and $250 resort.

    2. Kendor Guest

      @Eskimo

      I hold the Aspire because it's a net-positive card even without factoring in the value of the sign up bonus. Even if you just consider the value of the cashlike credits AMEX awards, it's a net win:
      *$250 "incidental" airline credits, as good as cash
      * $250 Resort credit
      * Free "weekend" night
      * opportunity to earn more free nights on any Hilton worldwide (I'm earning another cert now on...

      @Eskimo

      I hold the Aspire because it's a net-positive card even without factoring in the value of the sign up bonus. Even if you just consider the value of the cashlike credits AMEX awards, it's a net win:
      *$250 "incidental" airline credits, as good as cash
      * $250 Resort credit
      * Free "weekend" night
      * opportunity to earn more free nights on any Hilton worldwide (I'm earning another cert now on $8k of spend
      * other cashlike credits

      Oh, and holding the Aspire magically transforms me into Hilton's highes tier elite, though I yet to perceive significant value to that staying in the United States. There's value in Hilton's portfolio and I'm certainly happy to take advantage if it doesn't cost me anything to stay. However, the fact that I'm long past the last earning milestone for Hyatt (at 100 nights) and have still elected to pay my own money to stay there should tell you something: the experience for Hilton top-tier elites like myself sorta kinda sucks. It's inconsistent, it tends to be unrewarding, and Hilton has lost track of how to make potentially valuable loyalists feel valuable. What you are hearing is some annoyance that with such an excellent portfolio of properties worldwide, Hilton has done so little to manage them. It's an opportunity for improvement.

    3. DCS Diamond

      Hilton Diamond and Hyatt Globalist.

      Average value of our comped breakfast at Watertable at Hyatt Huntington Beach: $100
      Average value of our comped breakfast at the Hyatt Carmel Valley Ranch: $120.
      Average value of our comped breakfast at the Park Hyatt New York City: $140.

      Price of a large black coffee at the Conrad Midtown Hilton, November 2021: $18 (this is not a typo.)

      etc...etc...

      - Kendor

      Here's a fresh...

      Hilton Diamond and Hyatt Globalist.

      Average value of our comped breakfast at Watertable at Hyatt Huntington Beach: $100
      Average value of our comped breakfast at the Hyatt Carmel Valley Ranch: $120.
      Average value of our comped breakfast at the Park Hyatt New York City: $140.

      Price of a large black coffee at the Conrad Midtown Hilton, November 2021: $18 (this is not a typo.)

      etc...etc...

      - Kendor

      Here's a fresh perspective to consider that may help some manage their expectations better to where they can see this breakfast brouhaha for the "tempest in a teapot" that it's been since it was first announced.

      The following is what Hilton Honors has done for its loyal members during the pandemic:

      (a) The program has not only made it easy to earn elite status by lowering the qualification requirements, but it has outright extended the elite status of all members who already had one for yet another year;

      (b) rather than leaving members to wonder, as WoH continues to do, whether the program would extend their free night (FN) certs, Hilton Honors has already extended every single member's FN certs;

      (c) the program just recently announced that it was increasing the expiration of points due to lack of eligible activities from 15 to 24 months - a move that is largely unnecessary for anyone that is even minimally engaged in the program;

      (d) in consort with AMEX, the program is counting as base points for the purpose of elite status or lifetime HH Diamond qualification, every single bonus point earned with any of the program's co-branded AMEX cards - an offer that was to run to December 2021, but has also just been extended to December 2022, thereby shortening by at least 1 year (to some time in 2022) my progress toward attaining HH lifetime Diamond status, as I shift my spending to the incredible AMEX Aspire card to pay not just for hotel stays (14x), but also domestic US dining (7x) and select travel-related items (7x);

      (e) the program's Q4 promo that offers "Aspire" Diamonds like me the opportunity to earn up to 54x on stays is bigger and better than any promo in the history of now-defunct Hyatt Gold Passport or of World of Hyatt because it is equivalent to earning 18x Hyatt points for the same money spent!

      If I had give up some thing, because something had to give, I am very comfortable that it's the notoriously hit or miss continental breakfast benefit in the U.S. , worth at most $50/person, than my FN certs, which can get me a free night at a $1000, or even $3000, per night 'aspirational' property.

      It's why this breakfast brouhaha does not bother me the least bit, especially since I will continue to get free, full and royal feast-like restaurant breakfast overseas where I preferentially travel.

      G'day.

  40. FNT Delta Diamond Guest

    This is really bad for Marriott elites. It gives Marriott an excuse to water down its breakfast benefit since Marriott's competitor isn't Hyatt but rather Hilton. At the same time, it's also bad for IHG elites since it gives IHG an excuse not to improve their elite benefits. For Marriott elites in North America, Hilton and IHG are the only real alternatives since Hyatt's footprint is small. Marriott doesn't care about losing customers to Hyatt.

  41. Paul M Guest

    I've only had one Hilton stay this year and it was in Vancouver, BC. Personally, the free breakfast offered there was boring and actually the credit would have been more handy as I could have had a drink in the evening and my wife met a friend for coffee at the hotel yet needed to pay for it. I think the issue that I've been reading on FlyerTalk is how the hotels are handling the...

    I've only had one Hilton stay this year and it was in Vancouver, BC. Personally, the free breakfast offered there was boring and actually the credit would have been more handy as I could have had a drink in the evening and my wife met a friend for coffee at the hotel yet needed to pay for it. I think the issue that I've been reading on FlyerTalk is how the hotels are handling the folios at the end of the stay such as not applying the credits correctly or even at all and for some business travellers this is having an impact when they are doing expense reporting.

  42. DCS Guest

    This policy is not likely to be implemented outside the U.S. because properties will ignore it, as it would make them less competitive compared to nearby hotels that offer free breakfast. WA Shanghai offered free full restaurant breakfast when that was not even a stated benefit because everyone else nearby did...

    1. Steve Allen Guest

      Just stayed at the Conrad Punta Mita in Mexico (close to Puerto Vallarta) and they were giving $25 credit per day for breakfast for Diamond. Fabulous buffet spread too.

  43. panda Guest

    Another permanent devaluation. There’s no way they would have all those caveats for a temporary policy.

  44. Dutch Guest

    Only decent Diamond benefits I have gotten were at the overseas Hilton brands, US benefits are a joke. Still have yet to see an upgrade at US properties.

  45. Reno Joe Guest

    To the seasoned traveler, this article (and all similar articles) are unnecessary. We have all heard it too many times. If it's not breakfast, it's jacking around with award inventory. If it's not jacking around with award inventory, it's telling a person to one's face that the person will not be given a room upgrade in spite of availability. It's called BOHICA. The question is: why are any of you still playing at this game?

    ...

    To the seasoned traveler, this article (and all similar articles) are unnecessary. We have all heard it too many times. If it's not breakfast, it's jacking around with award inventory. If it's not jacking around with award inventory, it's telling a person to one's face that the person will not be given a room upgrade in spite of availability. It's called BOHICA. The question is: why are any of you still playing at this game?

    To the new traveler, this article is essential. From the article itself and comments, you will find that the hotel loyalty programs offer elusive benefits. The individual property owners have too much discretion as to actually providing benefits. Don't get suckered into it. Just remember that hotels are simply a points game -- don't count on tier status benefits. Better yet, find a Plan B for yourself.

    Best of luck

  46. Flieger Guest

    I remember paying 25$ for a breakfast in a mid-tier chain hotel already in 2010. And now the credit in a Hilton is 15$? GMAB.

  47. Joes Guest

    @DCS
    What’s your thoughts about these changes for 2022 do you think these will also be permanent

    1. DCS Diamond

      My position remains the same as it was when this change was first announced: yawn....

      HHonors' breakfast was always a hit/miss affair in the U.S. to start with, while almost invariably a superlative affair everywhere else. Therefore, it affects me very little because I travel mostly outside the US.

      One strange thing that happened during my recent stay at the Drake Hotel in Chicago over the Thanksgiving holiday was that on my second day,...

      My position remains the same as it was when this change was first announced: yawn....

      HHonors' breakfast was always a hit/miss affair in the U.S. to start with, while almost invariably a superlative affair everywhere else. Therefore, it affects me very little because I travel mostly outside the US.

      One strange thing that happened during my recent stay at the Drake Hotel in Chicago over the Thanksgiving holiday was that on my second day, one of the front desk agents urged to claim that there were two of us staying in my room (a suite upgrade), because, he said, that way I would be entitled to a 30$ rather than a $15 daily F&B credit. I said that I appreciated the gesture but it was not necessary because I might just sleep through breakfast, anyway, and just use the F&B credit to offset my booze costs in the hotel's cozy bar/restaurant. I thought that was the end of that, except that the agent still went ahead and claimed on my behalf that there were two of us in the room because when I checked out of the 5-night stay, the folio showed a 15$ F&B credit for the first night, and then a $30 F&B credit for each of the 4 remaining nights - a $135 value! In fact, something like it happened to me at Hilton SF Financial District where at check out I was given a $30 F&B per/day for the 2-night stay -- $60 that offset my evening booze costs at the property's lobby bar.

      Overseas, I got free full restaurant breakfast at the DT Rome Monti and at Hilton Playa del Carmen (Mex), which does not say much because the latter is an all-inclusive. My other US stays were at a Hampton Inn & Suites in Georgetown, TX, and at Home2 Suites at in Urbana, IL, where all guests get free breakfast.

      I am off to Buenos Aires at the end of the week, where I will get a free full restaurant BF. BTW, nearly 2 weeks before my flight, I did clear yet another UA Economy to UA Polaris Business PlusPoint upgrade for my EZE-IAH return flight (a 'red eye' that will required that I request a 6pm late checkout). The IAH-EZE flight looks tough at this point unless some folks cancel.

      So, yawn...

    2. azamaraal Guest

      @DCS
      Because you live in the US and have access to the Aspire card you claim this is a non-event.

      Lucky you. But for those of us who have no access to the perks of the Aspire this is a huge devaluation and will certainly cause me to re-think my hotel stays.

      You should be concerned because what happens in the trial market (US) will certainly spread like a virus throughout the whole Hilton...

      @DCS
      Because you live in the US and have access to the Aspire card you claim this is a non-event.

      Lucky you. But for those of us who have no access to the perks of the Aspire this is a huge devaluation and will certainly cause me to re-think my hotel stays.

      You should be concerned because what happens in the trial market (US) will certainly spread like a virus throughout the whole Hilton chains outside the US eventually. That Conrad Bali breakfast will disappear, ditto the Conrad Hong Kong and everywhere else.

      The time to fight this is now - not once the battle is lost.

    3. DCS Diamond

      I've never been one to get all paranoid about hyped travel blogosphere doomsday scenarios. I will worry about what happens to the breakfast benefit overseas if that happens. Chances are that after 2022, life would return to the 'new normal' and the measly continental breakfast benefit in the US would be reinstated.

  48. Del Guest

    As a lifetime diamond I am disappointed with this decision. The measly credit does not cover a breakfast, the accounting for the credit causes problems if you eat on checkout morning, and it's just another thing I have to plan for or keep an eye on when traveling.
    If the reimbursement rates were reasonable, then this system would work.
    Hilton - how about doubling the credit for your lifetime diamonds? We have spent...

    As a lifetime diamond I am disappointed with this decision. The measly credit does not cover a breakfast, the accounting for the credit causes problems if you eat on checkout morning, and it's just another thing I have to plan for or keep an eye on when traveling.
    If the reimbursement rates were reasonable, then this system would work.
    Hilton - how about doubling the credit for your lifetime diamonds? We have spent three years of our lives in your facilities, after all.
    Marriott and other hotel chains---> here's your chance for a status match. Get on it!

  49. Ethan Guest

    I feel terrible for people who actually earn Hilton elite by staying.
    That being said, even I have 15 Hilton stays this year……

  50. Jamieo Guest

    I stayed at the Manchester (UK) Doubletree last week and they had the full buffet breakfast. I have stayed there a number of times and because of covid certain housekeeping things have bern limited, but the food and beverage services are normal.

  51. FNT Delta Diamond Guest

    This is still a farce because neither $18 nor $25 covers the cost of what was previously free: breakfast. This is especially so at resorts, where prices are inflated. Find me a full-service hotel where I can have a hot breakfast entree or buffet, coffee, juice, water, tip, and tax for these amounts. It’s pretty much impossible.

  52. Regis Guest

    I haven't stayed in a Hilton property since they eliminated the breakfast benefit, which was often the deciding factor in choosing a Hilton property for my business travel. The irrisory F&B they offer is an insult.

  53. Mark F. Guest

    Definitely disappointing. My only experience was the Hilton in Boston that sent me at least 3 emails bragging about a $15 credit and then only giving a $10 voucher. The microwaved breakfast sandwich and a cup of coffee in the hotel coffeeshop was $14. So, definitely a reduction in benefits. Most Hilton Gardens just gave me a breakfast voucher and went on with life.

    If I have to start paying more for the HGI...

    Definitely disappointing. My only experience was the Hilton in Boston that sent me at least 3 emails bragging about a $15 credit and then only giving a $10 voucher. The microwaved breakfast sandwich and a cup of coffee in the hotel coffeeshop was $14. So, definitely a reduction in benefits. Most Hilton Gardens just gave me a breakfast voucher and went on with life.

    If I have to start paying more for the HGI breakfast, then its advantage over Hamptons just eroded. I still prefer some sort of voucher as a Diamond to Marriott's breakfast benefit.

  54. Randy Gold

    Seems like a non-competitive move on Hilton's part.
    Marriott is starting to open lounge or provide a better credit at full service Marriotts.
    Last 3 Stays at a Marrriott:
    1. Full service Marriott - Lounge open, weekends - no limit to spend in resturant.
    2. Full service Marriott - $25 PP for breakfast on Weekends, otherwise Lounge open
    3. Courtyard - $10 credit PP as before.

    1. FNT Delta Diamond Guest

      Except Marriott doesn't have a breakfast benefit per say because the definition of breakfast isn't defined in the Bonvoy terms and conditions.

      So there are countless reports of properties, pre-pandemic and now post-pandemic, that define the complimentary breakfast benefit as an English muffin or a bowl of grapes and melon. That's it. Sometimes the coffee isn't even included.

      Then are the Marriott properties that provide a voucher for "breakfast" when nothing on the menu...

      Except Marriott doesn't have a breakfast benefit per say because the definition of breakfast isn't defined in the Bonvoy terms and conditions.

      So there are countless reports of properties, pre-pandemic and now post-pandemic, that define the complimentary breakfast benefit as an English muffin or a bowl of grapes and melon. That's it. Sometimes the coffee isn't even included.

      Then are the Marriott properties that provide a voucher for "breakfast" when nothing on the menu is under the price of the voucher.

      These aren't isolated incidents. They're widespread. Probably 40-50% of properties.

    2. Flieger Guest

      So are Hilton properties too. There are some out there which would limit your free breakfast in, say a doubletree or a hilton, to oatmeal and toast, but would charge extra for eggs and meats... It´s more an exception than the rule, but still... It´s not only marriott.

    3. FNT Delta Diamond Guest

      And the $10 credit at Courtyard, Fairfield, etc. is a joke since it's been $10 for years with the value never increased with inflation. The $10 credit is also pretty worthless in countries whose currencies are stronger than the U.S. dollar. For example, the $10 credit in the United Kingdom is only 7.50 British pounds.

  55. Luke Guest

    I suppose it hasnt yet been extended to hotels outside the US. I'll be bummed out if it impacts my planned/booked 5 night stay next summer at WA Amsterdam.

    1. Alonzo Guest

      I just called Hilton and it's $15 per person outside of the USA.

    2. FNT Delta Diamond Guest

      Good luck getting anything for 11.30 British pounds.

  56. Juan Guest

    I'm about 3 nights shy of Diamond and now I'm glad I didn't make that push.

    In a few instances, the credit did come in handy when we had an early departure and couldn't eat breakfast at the hotel. But when we have used it, a basic continental breakfast still costs more than what the credit covers. Even when the breakfast offerings had been cut back before these credits, I'd rather have the free...

    I'm about 3 nights shy of Diamond and now I'm glad I didn't make that push.

    In a few instances, the credit did come in handy when we had an early departure and couldn't eat breakfast at the hotel. But when we have used it, a basic continental breakfast still costs more than what the credit covers. Even when the breakfast offerings had been cut back before these credits, I'd rather have the free options than paying more for the same thing.

    I do appreciate OMAAT being honest about this. Some outlets (who may have gotten a cut from Hilton) were way to optimistic about this change and only said good things when it was first announced. I do think some people do benefit from this change, but that's still a minority of people.

    I just wish Hilton either made the credit cover a breakfast at the hotels or make a 3rd MyWay option (along with the points and breakfast option). Or maybe even had the credits for Gold and the breakfast option for Diamonds.

  57. Richard Marquise Guest

    It may be a smart corporate decision but my (longtime Diamond member) own recent experience is the hotels do not apply the credit. They just figure you will ignore it. I did until it just cost me $100 on a recent stay.

    1. FNT Delta Diamond Guest

      I'm curious how Hilton handles this at properties without open bars or restaurants. I recently stayed at a Marriott that did not have its restaurant open for breakfast or dinner, despite advertising as such. They claimed Marriott's compensation benefit ($100) for failing to provide breakfast didn't apply because there was neither a club lounge nor a restaurant. So the property only wanted to provide me 750 points per day. After escalating twice within Marriott International...

      I'm curious how Hilton handles this at properties without open bars or restaurants. I recently stayed at a Marriott that did not have its restaurant open for breakfast or dinner, despite advertising as such. They claimed Marriott's compensation benefit ($100) for failing to provide breakfast didn't apply because there was neither a club lounge nor a restaurant. So the property only wanted to provide me 750 points per day. After escalating twice within Marriott International customer service, I received a check for $100 from the property.

    2. Eskimo Guest

      More details about this please?
      Status, nights, brand, month, rate, and possibly location?

      I've ran into the same issue few times already. Never got $100.
      One place even got away by claiming they provided coffee.

    3. FNT Delta Diamond Guest

      Quebec City Marriott. December 2021. Had to escalate it to corporate Marriott to get the benefit. Property's general manager refused, blaming short staff for no breakfast. They lie to Marriott and claim they provide a to-go bag on days that the restaurant is closed.

  58. Eskimo Guest

    I guess now I know where to avoid in 2022.

    Too bad some people will just blindly give them money and loyalty.

    1. Travus Hilton Guest

      This transition is a ripoff for loyal customers. From a $30+ breakfast for 2 to "maybe" a glass of wine or half of an appitezer. We will start shopping for lowest price vs loyalty to brands

  59. hbilbao Guest

    I stayed at the Hilton Niagara Falls (Ontario) a few days ago and they gave me a 12 CAD voucher which I found pretty useless considering that an omelette started at 25 CAD. It barely covered for 2 cups of coffee. I'd rather get a fruit plate in my room as a welcome amenity.

  60. Anthony Diamond

    Devaluation for sure, but given Gold and Diamond status are basically given out for free in the US, very predictable. The best way for Hilton to return to the prior benefit would be to maybe eliminate the benefit altogether for Golds and enhance it for Diamonds that actually earn status

    1. Ned Guest

      I think this may be the issue. I think the US ‘loyalty’ market is broken. Status is handed out easily and therefore isn’t a reward for being loyal. I find it difficult for people to say they have a problem with things like this when they stay 5 nights a year but get status via credit cards compared to someone else who’s actually spent 100 nights in the hotel. Unless the chains can discriminate between...

      I think this may be the issue. I think the US ‘loyalty’ market is broken. Status is handed out easily and therefore isn’t a reward for being loyal. I find it difficult for people to say they have a problem with things like this when they stay 5 nights a year but get status via credit cards compared to someone else who’s actually spent 100 nights in the hotel. Unless the chains can discriminate between actual loyalty and those who get status by other means then situations like this will arise

    2. Kendor Guest

      That's a problem with the design and management of the loyalty program, not a problem with the consumer. Put the blame where it belongs.

      Hyatt originally "status matched" us into their program way back when, with no effort by us. From our very first stay as top-tier elites, they treated us like we were valuable and like we belonged in the program, throwing upgrades and top-tier benefits our way from the get-go. Hyatt knows...

      That's a problem with the design and management of the loyalty program, not a problem with the consumer. Put the blame where it belongs.

      Hyatt originally "status matched" us into their program way back when, with no effort by us. From our very first stay as top-tier elites, they treated us like we were valuable and like we belonged in the program, throwing upgrades and top-tier benefits our way from the get-go. Hyatt knows a thing or two: we've probably paid for 500 nights since then.

      Hilton needs to be more selective or needs a yet-higher tier. The problem isn't with customer expectations, the problem is with Hilton's planning.

    3. Ned Guest

      It’s a fair point and I agree that the hotel companies are the ones setting the rules. I just find it another example of an entitled attitude from people who haven’t actually earned status through loyalty. Though I also caveat this point that to an extent maybe it’s human nature to get frustrated that something you thought you were going to get has now been removed.

    4. Michael Guest

      Hilton has lost this Diamond Member as a customer. I was a pretty ticked at the decision to replace the free breakfast tickets for a next to nothing credit. I have had terrible encounters with staff members this year who could care less of my diamond status. Very few would honor a 1pm late check out and I have only had upgrades at two properties this year (The London House in Chicago and Hilton Waikiki...

      Hilton has lost this Diamond Member as a customer. I was a pretty ticked at the decision to replace the free breakfast tickets for a next to nothing credit. I have had terrible encounters with staff members this year who could care less of my diamond status. Very few would honor a 1pm late check out and I have only had upgrades at two properties this year (The London House in Chicago and Hilton Waikiki Resort). Other properties that had availability informed me that their management did not allow upgrades, even to diamond members. I am taking my 80+ stays per year to another to another brand.

  61. Doug Guest

    Frankly, I would prefer just a $12 credit on my hotel bill if they aren't going to give me breakfast. As a side note, this feels like an ideal opportunity to differentiate Gold and Diamond customers, which Hilton has not done well at all.

  62. D3kingg Guest

    Haven’t had breakfast at a Hilton or Doubletree since becoming a gold member. A full Breakfast usually costs around $16-$18 at these chains so $12 credit is better than nothing. After tax and gratuity I’ll pay around ten bucks. Not the end of the world.

  63. John R Guest

    Yeah this is definitely a pretty bad cut. 2 tips and while both may be useful, the end result is that you have to cut corners:
    1. Eat at the Starbucks like cafe and not the sit down restaurant and check prices at both
    2. Even if your the only one staying, always add 2 guests to your room so that way you get double the credit.

    1. Justin Guest

      Would Hilton catch on to that trick of adding a second person when it's really yourself? Also, will they penalize you when it's a single meal being ordered instead of two meals?

    2. Bob Guest

      They might eventually catch on to the "second person" trick if enough people start doing it; but they aren't looking at or matching this credit to individual orders, so nobody is going to look at it and "go, well this person only ordered one meal. That's not right"

  64. Alonzo Guest

    I received $15 per a day at the Conrad in Mexico as a gold member. Wonder if that was a mistake....

    1. Hal Guest

      Definitely not enough. Stayed at Conrad midtown. Restaurant wasn’t open for breakfast, so room service only. Eggs, bacon and coffee was $46. So still had to lay $21 after the credit.

  65. Gary Leff Guest

    Not only did most of us see it coming I wrote on October 20 "I hear it's being extended." In fact I expected at the time, when I broke news early of their new advance upgrade process, that they'd actually announce it at the same time because the decision had already been made!

    https://viewfromthewing.com/hilton-introducing-72-hour-advance-elite-upgrades-and-digital-key-sharing/

    1. The Real Bob Guest

      Ah, Gary, glad you were "first" and had to come here to crow about it. STFU.

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Kendor Guest

Data points for comparison. I was thinking about my three most recent Hyatt stays as a Globalist, which is equivalent in "rank" to a Hilton Diamond. * My last hotel stay was at the Hyatt Carmel Valley Ranch, near Monterey, with my kids. I stayed entirely on points, cost $0. Upon check-in they apologized for the lack of an upgrade due to the holiday weekend, and said I had a $100 incidental credit to spend however I wished (we bought a wonderful picnic basket with it.) This was quite unnecessary, but appreciated. When I got to the room there was a very decent bottle of wine waiting on the counter along with a handwritten note. Each morning of our stay, we got a full breakfast at the Valley Kitchen, with an average value of $120. In the course of my stay I ordered a Bloody Mary, which as alcohol typically isn't comped, and they took that off my bill as well. The s'mores and rubber ducks, as always, were free. * Before that we stayed in San Francisco at the Hyatt Regency. Our family of four enjoyed free breakfast each morning. Additionally they gave us a "VIP card" which we could bring to the convenience store at any time of the day and get anything that wasn't alcohol. We enjoyed sandwiches, noodles, hot pizza, Its Its ice cream sandwiches, and other treats. * Before that we stayed at the Hyatt San Francisco Airport. We got free breakfast every morning at the convenience store. On check-in late at night I inquired whether there were any wine stores around. The staff asked me if I preferred red or white. In a flash, they pulled out a nice Shiraz and handed it to me. That's Hyatt. And then there's Hilton. When I go to one of Hilton's highest-tier properties a week later (Conrad Midtown in Manhattan) and they're trying to get me to pay $18 for a cup of coffee and $45 for a bad cold continental breakfast as their highest-tier elite and can't even price things consistently, I can't help but reflect on the differences in treatment and attitude. The problem isn't with customer expectations. The problem is Hilton's training, attitude, and management.

2
Crosscourt Guest

Ps... stop buying points from Hilton. Whoever came up with this policy of $10 etc can only be described as a pathetic individual who has no regard for loyal customers.

2
FNT Delta Diamond Guest

It's mostly company spend that I control. And it goes far, far beyond breakfast benefits.

1
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