American AAdvantage is making some major changes to its complimentary upgrade program. Most people will probably consider this to be a positive development, though upgrades are ultimately a zero sum game.
In this post:
All AAdvantage elites will be eligible for award ticket upgrades
With the American AAdvantage complimentary elite upgrade program, all elite members are eligible for complimentary upgrades within North America when booked on revenue tickets. Meanwhile only Concierge Key and AAdvantage Executive Platinums are eligible for complimentary upgrades on award tickets. Within the Concierge Key and Executive Platinum tiers, upgrades for revenue tickets are prioritized ahead of upgrades for award tickets.
As of June 9, 2023, there are some major changes coming to this. As of that date, American will offer complimentary upgrades on award tickets to all elite members:
- That means this will be expanded to AAdvantage Platinum Pro, AAdvantage Platinum, and AAdvantage Gold flyers
- Upgrades will be prioritized first by elite tier, and then by rolling 12-month total of Loyalty Points; this means that within a given elite tier, upgrades on award tickets will no longer be prioritized after upgrades on revenue tickets
- One companion will also be eligible for complimentary upgrades on award tickets
- Your ticket must be issued by American in order to be eligible for complimentary upgrades, so partner award tickets wouldn’t qualify
Is this upgrade policy change good or bad news?
On the surface this change to the upgrade policy is positive. We like when airlines reward people redeeming their miles, and in this case American is making it more rewarding to redeem AAdvantage miles within North America.
It’s interesting that we’re not only going to be see complimentary upgrades on award tickets expanded to all elite tiers, but upgrades on revenue tickets will no longer be prioritized ahead of upgrades on award tickets within a particular elite tier.
Of course it’s important to acknowledge the catch here. As airlines get better at selling first class, there are fewer and fewer seats to upgrade to. Offering elite upgrades on award tickets won’t be good for everyone:
- There will be more people eligible for upgrades, so this is arguably not good news for lower tier elite members, who are even less likely to score an upgrade now
- Those who don’t generally redeem miles for travel on American within North America might not like that those on award tickets are no longer prioritized behind those on revenue tickets within a given elite tier
While I personally probably won’t benefit much from this change, I still think it’s a positive development on the whole, as airlines reward those redeeming miles. As a matter of fact, this is probably bad news for me.
As an Executive Platinum member with a fairly low Loyalty Points total (meaning I’m prioritized behind most other Executive Platinum members for upgrades), I’m often the last person or two to clear an upgrade, if I do at all. Now there will no doubt be situations where Executive Platinum members on award tickets clear ahead of me.
Now, my one other slight concern is that American very much seems to be following Delta’s lead here when it comes to treating award tickets like revenue tickets. In this particular case that could be good, though it’s not good in terms of the overall value proposition of the program.
American also recently eliminated award charts for travel on American, and formally rolled out dynamic award pricing. How should we read into American doing less to distinguish award tickets and revenue tickets?
Bottom line
As of June 9, 2023, American AAdvantage will be introducing complimentary upgrades on award tickets for all elite members. Previously that perk was reserved for Executive Platinum members, while lower tier elite members will also soon be eligible for this. On top of that, revenue upgrades will no longer be prioritized ahead of award upgrades within each elite tier.
I’d say this is a positive change that a lot of people will appreciate, though given how competitive upgrades are, it’s not good news across the board.
What do you make of this change to American’s upgrade policy?
Two things. The real key would be how these upgrades are prioritized, which we don’t know at this moment. Are these award upgrades going to be prioritized after upgrades on paid tickets?
Secondly, domestic award itineraries cost boatloads of points. Savvy AAdvantage users are gonna know that their best value redemptions are with other Oneworld airlines elsewhere in the world.
This is a net positive. While I might very well be wrong, just can’t imagine there are a substantial number of elites redeeming miles on the average domestic flight. If anything this is probably just a handful of additional folks on the upgrade list. Furthermore, as a middle of the line PP, I’ve always found it absurd that I am rewarded for my loyalty when I pay but if I choose to burn miles I’m...
This is a net positive. While I might very well be wrong, just can’t imagine there are a substantial number of elites redeeming miles on the average domestic flight. If anything this is probably just a handful of additional folks on the upgrade list. Furthermore, as a middle of the line PP, I’ve always found it absurd that I am rewarded for my loyalty when I pay but if I choose to burn miles I’m not. AA still has its problems but good to see positive changes.
Also, who cares if airlines copy each other if it’s a positive development.
Assuming it's the normal definition of NA then award tickets to Hawaii and Carribean would count also. Those are my 2 'domestic' award uses most of the time.
This makes sense. Alaska elites have been eligible for complimentary upgrades on award tickets on AA metal for some time now. Doesn't really make sense to give perks to a partner's elites that you don't give to your own.
Again, AA following Delta's lead...
It's hard to know the effect this will have without knowing the average number of elites flying on miles on each flight. But, on the whole, I think this is bad for anyone except EPs and the portion of the PPs that just barely missed EP. Everyone else is going to see more people in the upgrade queue ahead of them. Even squeaker PPs (like me!) who now have the possibility of upgrading award tickets...
It's hard to know the effect this will have without knowing the average number of elites flying on miles on each flight. But, on the whole, I think this is bad for anyone except EPs and the portion of the PPs that just barely missed EP. Everyone else is going to see more people in the upgrade queue ahead of them. Even squeaker PPs (like me!) who now have the possibility of upgrading award tickets are less likely to upgrade on either paid or award tickets because of the additional EPs and near-EPs with higher priority than them.
No additional EPs….
True, but the lower-level EPs will still have more higher Loyalty Point EPs ahead of them.
Good point.
I was able to hit Platinum Pro relatively easy last year through one of the status matches and some lucrative AA Shopping Portal/Simply Miles Deals.
I have the SW CP and use that for my cash flights, and when I fly American it's almost always on miles, so on the surface, this seems beneficial, but wouldn't be surprised if there are plenty of other shopping portal elites on the same flights.
Will this also apply when you use BA avios to book AA tickets?
The key I’ve found is to set up a secondary profile in your BA Friends and Family account that is yourself but without a BA Exec Club number attached. Book with that profile and there’ll be no FF# on the reservation. Then just use the AA record locator and go in and add your AAdvantage number. My other elite benefits have been applied. If you book with the BA# attached you can get AA to...
The key I’ve found is to set up a secondary profile in your BA Friends and Family account that is yourself but without a BA Exec Club number attached. Book with that profile and there’ll be no FF# on the reservation. Then just use the AA record locator and go in and add your AAdvantage number. My other elite benefits have been applied. If you book with the BA# attached you can get AA to change it but it took my wife 3 customer service agents to figure out how to do it recently…
Hi Ben, the real question is when can we use a SW up on award tickets. Hehe ;)