KLM 787 Operates Nine Hour Flight To Nowhere

Passengers on KLM’s Saturday flight to Rio de Janeiro had quite a long day.

KLM flight to Rio de Janeiro returns to Amsterdam

On Saturday KLM flight 705 was scheduled to fly from Amsterdam to Rio de Janeiro. The flight was operated by a Boeing 787-9 with the registration code PH-BHD, that had been delivered to the airline in January 2016 (so it’s roughly five years old).

As reported by The Aviation Herald, about 4hr30min into the flight (roughly 620nm south of the Azores Islands) and at 36,000 feet, the outer pane of the right hand cockpit windshield cracked. It’s reported that a loud bang could be heard even by passengers in the cabin, though the pilots reported to ATC that “only the outer pane” was cracked, “so no very big damage of the window.”

The crew made the decision to return to Amsterdam. That makes sense, so that maintenance can fix the plane most easily. After all, you generally prefer to have a plane with issues at a hub, where it’s potentially cheaper and faster to fix, rather than at an outstation.

The plane touched down in Amsterdam 9hr10min after takeoff, and about 4hr40min after the decision had been made to turn around.

What happened to the passengers?

One of the challenges with international flight cancelations, particularly in countries that allow sterile transit, is that not all passengers are eligible to enter the country. That’s true even more than ever before in the coronavirus era, where the EU has particularly strict entry requirements.

Once the plane returned to Amsterdam this wasn’t as easy as just rebooking passengers on the next available flight (which would have been in two days), since many would have likely been stuck in the terminal.

Fortunately KLM acted quickly, and the airline found a replacement 787-9 and crew to operate this flight just hours after it returned to Amsterdam. That 11hr13min flight operated without issues, and arrived in Rio de Janeiro in the early morning hours of Sunday, roughly 14 hours late.

Bottom line

On Saturday KLM operated a roughly nine hour flight to nowhere, which happened after a 787-9 windshield cracked over the Atlantic Ocean. It’s understandable the airline would want to bring the plane back to base with such an issue, even if it didn’t pose any immediate danger.

Fortunately the airline acted swiftly and had a replacement aircraft ready to go within a couple of hours, so the passengers were “only” delayed by about 14 hours (which isn’t bad when you consider the situation).

We hear about these “flight to nowhere” situations every so often, and this isn’t even the longest such KLM flight I’ve written about. In November 2019 a KLM 747 due to operate from Amsterdam to Mexico City operated an 11 hour flight to nowhere, due to volcanic activity.

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[email protected] Guest

KLM is to be congratulated for the “passenger friendly” way they solved the issue, way before it became a problem. I shudder to think how any of the US Airlines or British Airways would have handled the issue. “British Airways is happy to rent you a one person inflatable dingy with one oar for only 100 pounds”. Quantities are limited however to the first 34 passengers. All others will have to rebook a flight at our convenience.” Nick “R, born in UK, lived in US for 52 years. The US, where flying is a full-on contact blood sport. LOL

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Agustin Guest

Exact same thing happened to me a couple of years ago, also KLM 787-9 AMS-GIG. If my memory serves well, it was PH-BHP, just a couple of months old back then. We had some delays while taxiing and the pilots found out just before take off, brought the plane back to the gates and we swap to another plane. Around 6 hrs delay in total.

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Charlie Guest

I once had a 3 hour AA flight from Santiago to Buenos Aires. Because of thunderstorms at Buenos Aires, we diverted to Cordoba. We landed in Cordoba but didn't pull up to a gate. We sat on the ground for several hours waiting for the thunderstorms to clear. We refueled and got airborne again, but by the time we reached Buenos Aires, the thunderstorms were back, so the pilot flew back over the Andes to Santiago where we landed nearly 12 hours after our departure. They bussed us to a hotel and rebooked on us on the next day's flight. I lost patience and got AA to move me to an earlier LAN Chile flight so I could get to Buenos Aires in time to attend a show that my friends had booked for me weeks earlier. There is nothing more annoying than a long, long flight to nowhere followed by another flight that gets you to your destination 24 hours late.

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Dave D Guest

@Mark G - no issues with replacement windshields in GIG. @Marco - agreed. It was a flight to GIG, not "nowhere". It became a flight to AMS, again, not "nowhere". It's a strange term really. And the reason for the return rather than continue - avoiding the risk of further windshield failure at altitude over the Atlantic. Return to a location where a replacement can be effected and Customer Service can take care of the customers. 4+ hours flying should be about sufficient time to assign a new aircraft, clean and cater it, re-crew, new load plan, etc. KLM did well in this instance.

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John Matthews Guest

Had the plane headed to the shores it's very unlikely that a replacement window would be available there as the airlines there dont use the 787 so head back to Amsterdam is better and faster to repair the jet as qualified guy plus must be available not likely in stores but would be at km hub airport

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