I Flew Frontier Airlines, And It Was Kind Of Awful

I Flew Frontier Airlines, And It Was Kind Of Awful

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Yesterday I flew Frontier Airlines for the first time, which is one of the biggest ultra low cost carriers (ULCCs) in the United States. I have nothing against ULCCs, because if they can get you nonstop to your destination at a reasonable price, then you can’t really beat that. Besides, it’s not like flying with American Airlines is a luxury experience.

However, based on my Frontier Airlines experience, I’d avoid the airline going forward. I’m not sure if this is an issue with the airline as such, or just the route I was flying, or if I was just really unlucky. Regardless, the experience made me yearn for American Airlines, which doesn’t happen often.

Why we booked Frontier Airlines

I needed to fly from Islip to Tampa, and the only airline with a nonstop flight yesterday was Frontier Airlines. With the general travel chaos nowadays, flying nonstop and avoiding a major airport (like JFK) just seemed easier, so this was my opportunity to give Frontier Airlines a try.

I booked this ticket last minute, and even though Frontier is an ultra low cost carrier, that doesn’t mean fares are always cheap. The fare was $140 one-way, and that included virtually nothing. I had a full size carry-on and a checked bag, so the best value ended up being adding “The Works Bundle,” where for an extra $151 I received a carry-on, a checked bag, priority boarding, complimentary extra legroom seating, etc. The airline claims this is actually a $425 value… hah.

Frontier Airlines’ “The Works Bundle”

So I’d hardly consider a nearly $300 one-way ticket to be “low cost,” but it was convenient, and there were no better alternatives.

What I didn’t mind about Frontier Airlines

There were a few good things about the Frontier experience, and a few things I didn’t mind.

Some good things included:

  • Even though the flight was in the evening, it operated on-time, and checked bags arrived less than 20 minutes after landing, which was impressive
  • The legroom in the “Stretch” section of the cabin is phenomenal, better than Main Cabin Extra on American Airlines; the legroom in the other seats, however…
  • The crew was generally well intentioned and tried to be professional
Frontier Airlines’ “Stretch” extra legroom seating

Then there are the things that I knew going in, which aren’t great, but didn’t bother me. For example:

  • Frontier has no power ports, no entertainment of any sort, no Wi-Fi, etc.; it seems kind of weird that none of this is on the carrier’s radar even in 2022, but whatever
  • Standard Frontier seats don’t recline, and are hard as rocks

Like I said, I expected all of this going in, so I’m not going to hold it against the airline.

Frontier Airlines Airbus A320neo

What made Frontier Airlines bad

So, what was my beef with the Frontier Airlines experience? The people, and that the whole experience feels kind of patronizing and unprofessional. Let me try to (delicately) discuss both of those topics.

My fellow Frontier passengers

Look, I have pretty low expectations of the traveling public, and I’ve seen some things in my years of flying. However, nothing could quite prepare me for this Frontier Airlines flight. Now, I’m not sure if it’s the airline, the route, or a combination of both, but I’ve never been stuck in a plane with a crowd quite like this.

Where do we even begin? For one, I’ve never seen a bathroom as disgusting as this one on a domestic flight. People simply didn’t flush. There was pee all over the floor. Some people didn’t even bother trying to close the door while using the bathroom. Worst of all? A good number of people went into the bathroom barefoot.

Frontier Airlines A320neo toilet

Then there was the guy who repeatedly tried to go into the bathroom (barefoot) with a big bag of stuff. The crew told him over and over he couldn’t take that in there, but he kept trying. He’d line up for the bathroom every time right where my seat was.

What is going on here?

Speaking of the bathroom and being barefoot, I saw a person seated near us go to the bathroom barefoot, and then try to rest their feet on the back of the armrest in front.

The guy seated immediately in front of me was watching something on his iPhone for nearly the whole flight with headphones on. Perfect, right? Well, for an hour straight, he would laugh out loud probably every 10 seconds. I’m not talking just a quiet chuckle, but rather more of a screaming laugh. Over and over and over and over. Even with earbuds in I could hear him.

The whole boarding process was just downright bizarre as well. People would push and shove forward as if the plane was about to leave without them. Never mind some of the commentary I overheard from proud Frontier Airlines passengers, like someone telling their travel companion “I’d never fly with that trash on Southwest Airlines, they don’t even assign seats.” Right, let’s go with that…

What’s kind of terrifying is that the A320neo we flew was just a few years old, but it felt a couple of decades old based on how beat up the interior was.

The Frontier experience is patronizing & unprofessional

I can appreciate that ultra low cost carriers make their money on fees, and it can be a challenge communicating that to customers so they know what to expect. However, I found Frontier’s communication around this to be rather patronizing.

Take the below sign as an example, pointing out how everyone can help prevent flight delays by paying for your carry-on early. By using an eagle, the airline almost tries to make it seem like a patriotic duty. Which, come and think of it, that might not be a bad strategy given the customer base.

This eagle wants you to pay for your bag in advance

I also find it kind of obnoxious how Frontier makes everything about the environment. The airline attributes everything that sucks about the passenger experience to being about the environment. 28″ of pitch? Welcome aboard American’s greenest airline!

The checked bag limit recently being lowered from 50 pounds to 40 pounds (and being able to pay nearly double as much to increase the weight limit to the previous 50 pounds)? That’s also about keeping carbon emissions low! During the booking process and at the airport, there are signs everywhere reminding you of how green Frontier is.

Frontier Airlines makes everything about the environment

Let’s be honest, the green that Frontier really cares about is its own bottom line (which is fair enough, but let’s call it what it is).

I was also really confused about Frontier’s staffing situation. None of the ground agents had uniforms on. I’m not just saying they didn’t have Frontier uniforms, they didn’t have any uniforms at all. Was that a fluke? Is this a cost saving measure?

Just about all the staff were friendly but also seemed to lack basic customer service training. For example, the gate agent was constantly blowing his nose and sneezing into his hand, and then he’d continue to handle boarding passes and interact with customers without sanitizing, or anything. During deplaning, the flight attendant stood with his back toward passengers and was texting on his phone.

The whole thing was just… weird.

Bottom line

I flew Frontier Airlines for the first time, and it was pretty bad. Most of the experience was what I was expecting, but what I couldn’t fully anticipate was the lack of basic decorum from the crowd onboard. I’m not sure if I just got really unlucky on this flight, or if this is pretty common on Frontier. I’ve flown plenty of ultra low cost carriers, but this situation was especially bad.

While the flight time was only 2hr40min, it felt like an eternity…

If you’ve flown Frontier before, what was your experience like? Did I just get unlucky?

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  1. red_robbo Guest

    Sorry Ben, but you really are showing what a snob you are!

  2. Ethan Guest

    Just got off my Frontier flight from Portland, Maine. Gotta say your review was way, way off the mark and very unfair to Froniter. It was a bad flight - but does that mean the airline should "be avoided." Your reviews mean a lot - and that is the kiss of death. Yes the plane interiors could use some work. But you can't blame the airline for their passengers. And are you really saying because...

    Just got off my Frontier flight from Portland, Maine. Gotta say your review was way, way off the mark and very unfair to Froniter. It was a bad flight - but does that mean the airline should "be avoided." Your reviews mean a lot - and that is the kiss of death. Yes the plane interiors could use some work. But you can't blame the airline for their passengers. And are you really saying because you don't like their signs about 'going green' and paying for overhead before you get to the gate that the airline should be avoided. And come on, a bad crew or gate agent is just that - a bad crew/gate agent. That is not fair at all to give your "be avoided" review to them because of that. My journeys with them have been fine. You have to pay fees, etc. but that is part of flying a low cost airline. I have had much worse flights on American. And as a bonus - since there is a charge for overhead space, the overhead bins are usually pretty free. Imagine that?

  3. John Guest

    Las Vegas to Minneapolis was pretty gross crowd. Everyone trying to take better empty seats before takeoff and stewards trying to wrangle them back to assigned seat. Rude, pushing way up to door after landing at gate etc.

  4. roger Guest

    It really amazes Me that so many people cannot comprehend the idea of UltraLowCost Carriers......they streamline the pricing (Pay as you need) and yet there are people that have false expectations of EXCEPTIONS to the Rules to accommodate your requests. Comparing FRONTIER to AA or Delta is foolish on the part of the consumer and that game needs to end. ULTRA defines their model.....that is is their business model. If you want perks look elsewhere.

  5. Yea sir Guest

    At least you can get free water from a bottle not the gross tank like spirit!

  6. Ricardo Ramirez Guest

    Agree 100% I have flown Frontier about a dozen times, usually TPA-PHX, or PHX-TPA with a layover in DEN, COS, or CLE. A lot of routes have this customer base with Frontier and Spirit. I still think Spirit over Frontier due to the Big Front seat, and a better maintained interior. I too actually long for AA after a Frontier flight. Thats absurd!

  7. Erik Guest

    Your flight operated on time with the promised amenities. The constituency of your fellow passengers is not something that the airline makes any promise regarding.

    The rest is rank classism/elitism.

  8. David Guest

    You're blaming Frontier for its passengers? Garbage article. I think Frontier > Spirit

  9. stlsch02 New Member

    What other major US Airlines are you missing
    There’s Allegiant Air
    Avelo or Breeze and Sun Country

    Can you please review these airlines for us
    Your blog readers that would be great and very useful and valuable

    1. Ben Schlappig OMAAT

      @ stlsch02 -- Yep, I hope to review those airlines in the coming weeks & months, stay tuned!

  10. Irwin Guest

    I have flown on Frontier for many years and have never experienced any of this. Actually, most of his complaints were with Customers NOT the staff! Get a grip … welcome to America. Don’t blame a company or judge a company by a few obnoxious customers. They are everywhere!

  11. Julio Guest

    I’m a list guy so I keep track of all my airline adventures. I’ve flown Frontier 128 times and believe you were pretty unluckily on this one. Have I witness some stuff on Frontier flights? I suppose. But I also just care more about safely getting to my destination, which outside of 3 cancellations, has happened 128 times. Because I fly them so often, I also get free baggage and seat selection, which I believe...

    I’m a list guy so I keep track of all my airline adventures. I’ve flown Frontier 128 times and believe you were pretty unluckily on this one. Have I witness some stuff on Frontier flights? I suppose. But I also just care more about safely getting to my destination, which outside of 3 cancellations, has happened 128 times. Because I fly them so often, I also get free baggage and seat selection, which I believe are amongst the easiest perks to achieve on an ULCC (comparing to Spirit and Allegiant).

    Frontier works best when they fly frequently from your home airport. If you familiarize yourself with their business model and take advantage of their perks then they really aren’t far from economy/basic economy on many other airlines. And yes, I’ve flown economy plenty times on other airlines.

  12. Robert Guest

    This writer is an exact mirror image of those passengers! First, you can't hold Frontier accountable for who flies with them. Second, why do you expect Frontier to charge your device for free? Third, Frontier messaging consistently speaks to fuel efficiency by offering "basic" accommodation...if you want old school ideas pushing the luxurious flying experience then book with a major...please keep your entitled arrogant self of off Frontier. Thanks!

    1. AwesomeAl New Member

      To be fair, author was commenting on the overall experience, and fellow passengers are part of that.

      But I don’t disagree with you about the rest.

  13. John Guest

    Wow! The carefully concealed snobbery and elitism of many readers has been given full release by Ben. I've not flown an ULLC. But neither have I gone out of my way to insult another human being who does. Unlike all you pathetic and insecure snobs! Methinks you're all just only one wrung up on the social ladder from these pax; hence the hatred. Because they remind you all from whence you came!

  14. Brendanjoseph New Member

    OMG this piece needs a literal trigger warning with a Samaritans phone number. The bathroom barefoot was horrid enough but then to put pee soaked foot on arm rest in front?! Shudder. I regularly travel Ryanair (ok I only really do if they’re the best schedule or non stop option) but I’ve found them perfect on most destinations. However it seems purely leisure travellers overwhelmingly choose LCCs and ULCCs but then refuse to engage with...

    OMG this piece needs a literal trigger warning with a Samaritans phone number. The bathroom barefoot was horrid enough but then to put pee soaked foot on arm rest in front?! Shudder. I regularly travel Ryanair (ok I only really do if they’re the best schedule or non stop option) but I’ve found them perfect on most destinations. However it seems purely leisure travellers overwhelmingly choose LCCs and ULCCs but then refuse to engage with the fee structure. It’s the only problem I have on these carriers. On most pure leisure routes Crew seem to have to choose between managing multiple belligerent passengers, leaving on time, and the drama of involving police.

  15. Alex Guest

    This all sounds a little elitist. Of course F9 customers are on the bottom of the barrel, but do you realize AA has its own set of hijinks waiting for you? I find their staff to be cold and unhelpful. Some Eagle flight attendants are just plain rude. Many of the RJs they put you on are old and tired. Gate agents yell at you if your bag looks “too full”, and the pitch on...

    This all sounds a little elitist. Of course F9 customers are on the bottom of the barrel, but do you realize AA has its own set of hijinks waiting for you? I find their staff to be cold and unhelpful. Some Eagle flight attendants are just plain rude. Many of the RJs they put you on are old and tired. Gate agents yell at you if your bag looks “too full”, and the pitch on AA aircraft is miserly as well. I’d rather put up with the great shoeless than airline workers who are nasty to me. Just a preference.

  16. Missy Guest

    I flew frontier and witnessed people on the floor in the isle way taking naps - wtf !?! Also the staff wore No uniforms and they sat behind the counter watching tik tok. Videos while we waited to board the plane . I agree that it was chaotic when plane loading came , everyone seemed impatient and extra pushy to get on , and getting off the plane was even worse , there are always...

    I flew frontier and witnessed people on the floor in the isle way taking naps - wtf !?! Also the staff wore No uniforms and they sat behind the counter watching tik tok. Videos while we waited to board the plane . I agree that it was chaotic when plane loading came , everyone seemed impatient and extra pushy to get on , and getting off the plane was even worse , there are always those people who stand up and walk to the front but it was down right a joke trying to get off . I won’t fly with them again .

  17. ML Guest

    It’s the worst! Only fly when it’s the only nonstop available.

  18. Eskimo Guest

    @Lucky
    It's probably an isolated incident, you were very unlucky.

    "Then there was the guy who repeatedly tried to go into the bathroom (barefoot) with a big bag of stuff."
    I do fly Frontier and other ULCC and I can assure you, I've never seen a hobo on any of them ever.
    TSA probably seized his supermarket cart.

    Or was it JetBlue trying to sabotaging the merger.

    1. AwesomeAl New Member

      It looked like he had a phone charger in his bag of stuff. Maybe he wanted to charge his phone.

  19. Randy W Guest

    I've flown with Frontier from the New Jersey area (Trenton mercer and Philadelphia airports) for years now, and honestly, outside of one delay that wasn't their fault, I always had a great experience.

    My routes have always been to Florida, a much coveted vacation route, and everyone seemed pretty decent on the plane, nothing gross or unnatural for a normal domestic flight , and mind you I've been flying for over 40 years, so I've...

    I've flown with Frontier from the New Jersey area (Trenton mercer and Philadelphia airports) for years now, and honestly, outside of one delay that wasn't their fault, I always had a great experience.

    My routes have always been to Florida, a much coveted vacation route, and everyone seemed pretty decent on the plane, nothing gross or unnatural for a normal domestic flight , and mind you I've been flying for over 40 years, so I've seen a lot! People taking their shoes off to relax on the flight is pretty normal, especially longer flights, but I get it, I don't care for that either, but is usually without interfering with enjoying the trip. I've fortunately not ever experienced a rowdy passenger, and everyone kept to themselves. There's always going to be some noise, whether a baby crying, etc, and occasionally the kid behind you kicking your seat. That's just the nature of flying on any airline, and I've flown the majority of them, even Qantas!

    As for the signage, you must have had a lot of free time to even notice them! They're usually part of the blurred scenery as I'm deadlocked to get into the TSA line, to the shop to grab a bite and to board the plane. I'm sure they' are around and about, but if you move at my pace, they are barely noticeable. I guess being more eco friendly isn't a bad thing.

    As for the comfort of the plane, I'm pretty tall, 6'2", and even in coach, Frontier seats are far enough apart that my legs have space. Sure, the seats are thinner than the old school cushion seats, but aren't terrible. They generally recline, but it sounds like you sat in a row that doesn't have that option - usually last row and the row in front of the wing emergency exit don't have that option. Granted they don't recline as much as the top 4 airlines, but they do a little.

    Knowing the plane model before you fly can help you research the best seats on the plane. Lately, flying with 2 kids, I don't even pay to choose a seat, as families are often grouped together at the rear of the plane, just got to make sure to check in as early as Frontier will allow you to. For a family of 4, that's $160 saved. We check our bags and bring no carry ons except a personal item, like medium sized backpacks.

    There's definitely a way to fly Frontier and enjoy it, you just have to learn their system to maximize your value. Personally, I love flying with Frontier.

    1. Brendanjoseph New Member

      When everyone knows the system, and is ok with paying the fees wherever they need to deviate, carriers like this are absolutely fantastic.

  20. Parker Guest

    I flew frontier lots of times last year mostly out of Philly or Baltimore and it’s always been ok. I noticed from last year to this year the prices of extras have gone up dramatically. Before only 3 months ago I flew from Phoenix to Baltimore through Denver, the flight was $70 plus $54 for perks bundle. That flight is WAY less then what any other carrier was offering mainly southwest that has a nonstop...

    I flew frontier lots of times last year mostly out of Philly or Baltimore and it’s always been ok. I noticed from last year to this year the prices of extras have gone up dramatically. Before only 3 months ago I flew from Phoenix to Baltimore through Denver, the flight was $70 plus $54 for perks bundle. That flight is WAY less then what any other carrier was offering mainly southwest that has a nonstop flight on that route which was $299 for that flight. Since then I flew down to Florida recently out of Philly and I noticed the ridiculous prices they’re charging for the same bundle I got for $70 there mouths ago. I also think your flight was just unlucky but at Philadelphia lots of people come in robes to fly and wear pajama slippers. But all around Frontier is a good airline on my last flight I flew to Fort Myers, we landed in a storm, when we landed the crew said due to Lightning we were going to sit on the airplane Intil the storm dissipates. That was 2 hours but the crew were very professional and handed out snacks and water. About 1 hour after the flight got to the gate and we all deplaned I got an email with a $75 voucher for having to sit on the plane for two hours on the ground. I paid $80 for the flight so basically my the flight was free for me. I think what ruins frontier for a lot of people is that the prices for bags and the awful people that are on some flights. Sometimes I feel like it’s the wild Wild West on the plane because on a few of the Frontier Flights I was on there were flights that broke out and it got ugly. In the end I think it’s an airline for people that want to take a vacation but don’t need Wi-Fi or good seats they just want a cheep ticket and to get to point a to point b with out cancellations or delays. Out of the 20 frontier flights I attended in the last 2 years I can say there was never a cancellation.

  21. Creditian Guest

    Sounds like the same as New York subway, pee, disturbing, and passenger’s behaviors.

    I think Frontier is quite a fit serving New York City residents.

  22. Leslie Guest

    We flew from SEA to DEN on a red-eye. The two rows behind us had a loud party going the entire flight. No one intervened. No one slept either.
    And their free carry-on space under the seat in front was so small, my SLR didn't fit. Never again.

  23. Luother Guest

    I usually go barefoot to the toilet when flying Frontier. As they say, when in Rome...

  24. Daniel Guest

    I have been on a United airlines flight international flight where the bathroom was a total disaster I've been to fine hotels in Las Vegas New York City San Francisco etc etc and use their bathrooms and they were disasters you cannot base your review of a company or your thoughts of a company on their bathroom. There is a convenience store called QuikTrip it's the best convenience store in the world in my opinion...

    I have been on a United airlines flight international flight where the bathroom was a total disaster I've been to fine hotels in Las Vegas New York City San Francisco etc etc and use their bathrooms and they were disasters you cannot base your review of a company or your thoughts of a company on their bathroom. There is a convenience store called QuikTrip it's the best convenience store in the world in my opinion it's in the Midwest and their bathrooms are a disaster the rest of the store is spotless if that tells you anything

    1. Simon Guest

      I agree that QuikTrip is the best convenience store in the world - and also that their bathrooms (at least here in Wisconsin) are consistently clean. On road trips, I make all my bathroom stops at QuikTrip, even if the next one isn't for 20-30 miles away, because of the expectation of the bathroom being clean. They even have a light switch that can be flipped on to alert the store employees that the bathroom...

      I agree that QuikTrip is the best convenience store in the world - and also that their bathrooms (at least here in Wisconsin) are consistently clean. On road trips, I make all my bathroom stops at QuikTrip, even if the next one isn't for 20-30 miles away, because of the expectation of the bathroom being clean. They even have a light switch that can be flipped on to alert the store employees that the bathroom needs attention. No conflict of interest, I make it a point not to get their rewards card (I get too many unhealthy snacks on road trips as it is) and don't even buy their fuel (CostCo!) - but QuikTrip in WI is what Wawa in FL wishes it was.

  25. John Guest

    Ben you are a princess this smacks of elitism classism and all of those other isms or rather a lot of those other isms. One of those isms is that this smacks of I'm better than the frontier customer just because you fly first class someplace and stay in a fancy hotel doesn't make you better than somebody else you are no better or no worse than the person next to you the same as...

    Ben you are a princess this smacks of elitism classism and all of those other isms or rather a lot of those other isms. One of those isms is that this smacks of I'm better than the frontier customer just because you fly first class someplace and stay in a fancy hotel doesn't make you better than somebody else you are no better or no worse than the person next to you the same as everyone else just because you have money doesn't mean you are a better person

    What I get from you is that you're very spoiled and that you are a princess

  26. Mary Guest

    I have flown them several times from TTN. I have found their staff very friendly and professional. I found their seats more comfortable than flight on United. I have no issues flying them. Their prices have been cheaper than the other airlines even once you add the perks.

  27. Andy 11235 Guest

    These carriers are like the greyhound of the skies. While I've never flown Frontier, I've taken Spirit quite a few times (and ridden greyhound quite a few times). The key is to understand what you are getting into. This is travel for people who likely wouldn't otherwise be able to afford travel, and these airlines make a mint while the likes of AA can barely stay in business. When I fly Spirit (or take greyhound),...

    These carriers are like the greyhound of the skies. While I've never flown Frontier, I've taken Spirit quite a few times (and ridden greyhound quite a few times). The key is to understand what you are getting into. This is travel for people who likely wouldn't otherwise be able to afford travel, and these airlines make a mint while the likes of AA can barely stay in business. When I fly Spirit (or take greyhound), I consider it a success if I get to my destination safely and close to the expected time. If my fellow passengers behave well and avoid peeing all over the bathroom, then we are definitely in gold star territory. I challenge anyone to tell me why the Big Front Seat is worse than AA domestic "first" class.

  28. Jersey shore Jerry Guest

    We flew Frontier out of Trenton, NJ last year, destination Myrtle Beach. My complaints; terminal is too small for the number of passengers they try to handle, and yes, some of the clientele is dumb as rocks. A specific incident we encountered was as the arriving jet was pulling to the gate (no jetway, tarmac entrance), apparently someone mispositioned an orange cone and it was sucked into an engine. WTF?! So that took that plane...

    We flew Frontier out of Trenton, NJ last year, destination Myrtle Beach. My complaints; terminal is too small for the number of passengers they try to handle, and yes, some of the clientele is dumb as rocks. A specific incident we encountered was as the arriving jet was pulling to the gate (no jetway, tarmac entrance), apparently someone mispositioned an orange cone and it was sucked into an engine. WTF?! So that took that plane out of commission and we were told our flight was cancelled. As we were waiting for our bags to be returned, someone said that the flight was back on! Sure enough another plane inbound was given our route. Once onboard, we were seated behind an unruly obnoxious group who had way to much to drink as they waited for the flight. I was getting very concerned that it was getting out of hand, so I spoke to the flight attendant. The gentleman handled the situation perfectly! I made a point of sending a note to Frontier to compliment his manner and tact in defusing a potentially difficult situation. We plan to fly Frontier again in a couple weeks. Fingers crossed.

  29. Joe Guest

    I think you are spot on . Yes many times it is the routes but I worked for this Airline for 25 years and finally had to say no more and gave up all my seniority which is a huge deal in this industry. The bathrooms are never cleaned ( maybe once a day but for sure not more than that ) I don’t want to repeat what you said because you are 100% correct . Personally I don’t fly on them and I can for free . ( plus Tax )

  30. Brianair Guest

    Frontier really is a whole different animal, isn’t it? Sounds like they took the “nature” theme a step further and allowed their lavatories to resemble the disgusting solo restrooms with vault toilets that you’d find in places like hiking trails and national parks. You see these apes crawling in and out of the lavatories (because they obviously go barefoot). I was genuinely surprised when you said this was an A320neo.

  31. T T Guest

    I've flown round-trip from Vegas to Salt Lake multiple times and always had a great experience, nothing at all as you described. In fact, almost nothing you wrote resonated.

  32. Antonio Santiago Guest

    That toilet is nasty..but what did you do if you needed to pee?

  33. Tony Guest

    Frontier is Awful ! I would never fly them again. You didn't mention the flight insurance offered by Frontier, a total waste of money. I had the insurance and a doctors note indicating I couldn't fly , Frontier made it impossible to file a claim for reimbursement. Avoid this airline , even if driving is the only option.

  34. Mallthus Gold

    Being based in DEN, I fly them fairly often, as they serve some routes nobody else does. I find them very hit or miss and, unsurprisingly, the quality of the other passengers is usually more about destination than anything.

    Truth be told, there's a few destinations, Florida, the Gulf Coast, Vegas, etc, where the passengers can be expected to be pretty bad regardless of the carrier.

  35. Regis Guest

    Different airlines for different tastes, standards and budgets. That is the beauty of our capitalist system. SW is the lowest I will go, and lately they have been testing my patience and ability to endure poor and unreliable service. To each their own.

  36. Zeerah Guest

    Thank you for this article! I've flown frontier and I remember telling my husband I really didn't want to fly on it unless we absolutely needed to. While you were aware of the seat situation, I wasn't. I hated the rock hard seats. My body hurt after the 4 hours! Also, I couldn't bring myself to use the restroom! It was filthy.

  37. iamhere Guest

    I agree with several comments about you being borderline offensive. The comments about why you disliked the airline has nothing to do with the service, the soft product, or the hard product. The comments have to do what you think of the other passengers. You should have had relatively lower expectations going into it because it is considered a "low cost" airline, although not cheap. Even back in the day when JetBlue was considered low...

    I agree with several comments about you being borderline offensive. The comments about why you disliked the airline has nothing to do with the service, the soft product, or the hard product. The comments have to do what you think of the other passengers. You should have had relatively lower expectations going into it because it is considered a "low cost" airline, although not cheap. Even back in the day when JetBlue was considered low cost it was never "cheap." Further, the legacy carriers also have bins to have suitcases measured, etc.

    The credit card airline incidental credits could have come in handy here because most will reimburse for seat upgrades and bag fees.

  38. ktc Guest

    Thanks for sharing. Regardless of the subject & personal views we each take what it is worth to us. I will likely not fly Frontier given the review.

  39. Denice Guest

    Yes, my first time e was my last time on this airlines. I'm too old for a hostel experience in mid air. I will pay more to not experience this.

  40. Chrissy Guest

    I recently had a horrible experience with Frontier! We chose our flight because it was a nonstop flight as well. However, disappointment began right away! Our trip was for a niece's wedding, family reunion and gender reveal. We bought our tickets three months before the trip. A month before, we were contacted that our flight was canceled and our only option was a flight that was 5 hours earlier on the same day. It doesn't...

    I recently had a horrible experience with Frontier! We chose our flight because it was a nonstop flight as well. However, disappointment began right away! Our trip was for a niece's wedding, family reunion and gender reveal. We bought our tickets three months before the trip. A month before, we were contacted that our flight was canceled and our only option was a flight that was 5 hours earlier on the same day. It doesn't sound like a big deal but we live 3 hours away from this airport! We agreed to this flight. A day before our flight we were notified that we needed to pay for our carry on and or luggage... Apparently, we did not read the final print and thought the carry on was included. We decided to pay for a check in bag instead of two carry ons... (210.00 more) Anyway, the day of, we traveled 3 hours, checked in our luggage and granddaughter's car seat. We did have a delay in security but tried to get to the gate as quick as we could... 5 minutes late. We were told we would not be boarding because we were late. There were no more flights going to that airport for five more days. After we realized that we were going to miss the everything, we asked about getting our luggage and car seat. We were told that our luggage and car seat were on the plane and could not be taken off! It was a NIGHTMARE! How would we leave the airport without a car seat for our 2 year old granddaughter? We had to leave my daughter and granddaughter and buy another one! SO FRUSTRATING! To make a long story short... We drove back to our house (three hours away) and did not receive our luggage until 8 days later. It was RIDICULOUS! Everyone I spoke to recited protocols and gave NO sympathy, understanding or HELP to our plight! I WILL NOT give Frontier another chance. Not only did we miss our family celebrations but this trip we didn't take cost us an arm and a leg! Think twice about using this airline!

  41. jotlaptop New Member

    This is spot on, the reason we subscribe to this blog -- a detailed, reasoned, yet personal and first-hand assessment of an airline flight. And yes, we sympathize with the collection of obnoxious and curious behaviors you witnessed on this hopefully unusual flight. We appreciate your precise recollection, and hope Frontier management sees this blog.

  42. Chris Guest

    Frontier used to be decent, I used to fly with frontier from California Out of Santa Maria and or Santa Barbara nonstop to Denver Or to Las Vegas and it was always MD80 series jets and the planes were comfortable those planes did have entertainment systems and they did have charging ports and etc. I flew from about 2005-2009 on frontier probably 100 times and never had issues and flight crew were friendly and always...

    Frontier used to be decent, I used to fly with frontier from California Out of Santa Maria and or Santa Barbara nonstop to Denver Or to Las Vegas and it was always MD80 series jets and the planes were comfortable those planes did have entertainment systems and they did have charging ports and etc. I flew from about 2005-2009 on frontier probably 100 times and never had issues and flight crew were friendly and always helpful and you got meals on the Denver flights and drinks and etc.

    Lately the only airline I’ve flown in the last 4 years has been United which has been great when I buy business class. My grandpa flew business class on a united 757 to Houston and had the entirety of business to himself and got meals and wine and the works from the flight attendants and said it was the best service he has had from an airline in about 50 years of flying. And he’s flown on stuff like Concorde back in the day with his brother.

  43. Lonnie D Guest

    First time flying Frontier was in May of this year won't fly again. Heading back from Puerto Rico to Atlanta. Let's just say my flight was late, the crew wasn't friendly, we sat on the tarmat for 30 minutes after our departure time and sat another 30 minutes at the arrival gate. They made myself and my sister feel singled as they claimed the flight was overbooked then walked up to our row and said...

    First time flying Frontier was in May of this year won't fly again. Heading back from Puerto Rico to Atlanta. Let's just say my flight was late, the crew wasn't friendly, we sat on the tarmat for 30 minutes after our departure time and sat another 30 minutes at the arrival gate. They made myself and my sister feel singled as they claimed the flight was overbooked then walked up to our row and said "Here" then asked us to come with them( we didn't called corporate right then and there). All in all I will not fly frontier again I will pay the extra for Delta.

  44. Dora Guest

    I flew from Phoenix to San Francisco on them- no problems at all. My expectations were zero though. I almost always fly coach so the experience was normal

  45. Guest Guest

    Wow, this article was absolutely worthless. I am wondering if the author has ever shopped at Wal-Mart for the value and convenience. If he has, then he is a hypocrite, for disparaging a service industry because of the people that they provide service to.

    1. Jesse Guest

      Your opinion is absolutely worthless. I assume he described you and it touched a nerve?

    2. Bent Over Guest

      I booked a round trip flight on frontier in May to Vegas but had to cancel a week later 10 days before my flight.

      I went through Orbitz, bought flight insurance and figured I would lose a cancellation fee and get flight credit for the rest.

      Found out Orbitz had a disclaimer about frontier being a low fare airline so any claim or credit was to be done directly with frontier.

      So I had purchased...

      I booked a round trip flight on frontier in May to Vegas but had to cancel a week later 10 days before my flight.

      I went through Orbitz, bought flight insurance and figured I would lose a cancellation fee and get flight credit for the rest.

      Found out Orbitz had a disclaimer about frontier being a low fare airline so any claim or credit was to be done directly with frontier.

      So I had purchased their insurance and it wasn't valid.

      Bad enough, then I talked to frontier and found out my cancellation fee was 90 percent of my purchase.

      I have a 39 dollar credit but I will not ever use this airline.

  46. Stanley C Gold

    I am so happy that after reading this review that I did not pay the $49 processing fee from their promotion to get Elite 100K.

    1. Bobo Guest

      I did, and it made my only flight on Frontier this year almost pleasant. Well worth it, even for one trip.

  47. Nino Guest

    Frontier made me lose 2 days of vacation. Their staff has lack of organization. There were three different flights being checked by one person. When my time came to check in, they told me I missed the flight and they already made the last calls for it. Did not hear anything over the speakers or someone shout about it. Was flying from PHL to FLL

  48. David Guest

    " I also find it kind of obnoxious how Frontier makes everything about the environment."
    The reason they do it is because there are a lot of gullible people who think we have the ability to change the climate and environment.

  49. Oritta Guest

    I think patronizing is quite apt. One bag drop person behaved like she was doing me a favor. I did pay an arm and leg for my seat so am not sure why she thought as a low cost carrier, i should feel endebted to her that I could fly. The stewardesses were ok.

  50. Simon Guest

    Did anyone spill their energy drink on you? "my bad, dude" Did anyone fart loudly in that bathroom line? "ha ha, dude" Did anyone have a drug induced panic attack? "I'm freaking out, dude!" If not, I am thinking it was a good flight. My now sober nephew (thank god) flew Frontier out of Denver to visit home and he tells me he was high or drunk on every single flight if that tells you anything.

    1. Simon Guest

      hoping JetBlue gets Spirit BTW.

  51. KBM Guest

    As my English friend often says: the peasants are revolting!

  52. BradStPete New Member

    Back in 2017, my partner and I flew TPA-LAS-TPA on Frontier. I am a former F/A (Pan Am) and Corp travel manager who has traveled the globe. I THOUGHT I knew what to expect. OMG. The incredible tightness and discomfort of the seat and the absolute lack of even pretending an inflight service. NO. Life is too short. And AA is REAL close to F9. I fly DL prem y just because, well life's to short. I hear you Ben !

  53. JP Guest

    Moving from FLL to AVL I was ecstatic to find Allegiant had a lot of non stop flights between cities. On paper its great! I thought Allegiant was the best- then the more I flew them the more cancellations I started to experience... Like many before me, I discovered they've been cancelling way before cancelling was cool- Any initial cost savings realized was vaporized after schlepping down to DL/AA to buy a o/w walk up...

    Moving from FLL to AVL I was ecstatic to find Allegiant had a lot of non stop flights between cities. On paper its great! I thought Allegiant was the best- then the more I flew them the more cancellations I started to experience... Like many before me, I discovered they've been cancelling way before cancelling was cool- Any initial cost savings realized was vaporized after schlepping down to DL/AA to buy a o/w walk up fare because they couldn't get me there for 2 or3 days. I won't even use the accumulated points on their BOA Visa for a FREE trip. If the choice is Allegiant or my car, I hit the road. Add Frontier to the list!

  54. Dwondermeant Guest

    I’m kind of with Ben here
    And I thought it was funny with Eagle and customer base as quite a few seem like they were raised in a barn with bird flocks and animals behavior wise on average
    Truthfully I’ve never flown them but just watching the gate areas at airports and their check in counters make me think this isn’t the airline for me.I’m also convinced they will find a way to...

    I’m kind of with Ben here
    And I thought it was funny with Eagle and customer base as quite a few seem like they were raised in a barn with bird flocks and animals behavior wise on average
    Truthfully I’ve never flown them but just watching the gate areas at airports and their check in counters make me think this isn’t the airline for me.I’m also convinced they will find a way to massively rip me off from their corrupt gotcha fees.I once put a family member on them and still have guilt

  55. jon_isp New Member

    We may have crossed paths yesterday. I was coming inbound on AA from PHL. Unfortunately, AA is permanently ending all ISP service on Sept. 7th due to pilot shortage, leaving only Southwest, Breeze, and Frontier. Finally time to ditch AA status and go for Delta out of JFK and LGA.

  56. Donna Diamond

    Given the choice of a nonstop on an ULCC or a connection on a legacy airline, I’ll take the connection every time, without hesitation. Wi-Fi, lounge access and clean lavatories are important. I can make use of the extra time involved as long as I have Wi-Fi.

  57. qasr Guest

    But he most important question Lucky, did you tip the FA on your drink order?

  58. Stephen Guest

    Flew Frontier for the first time yesterday as well from RDU to BUF as it was also direct and just got best time wise.

    I did their status match at the end of 2022 and got 100K status so the add on for bags etc was not an issue. Ticket was $89.

    Our flight and the flight crew were great despite a 25 min delay taking off due to some weather in the...

    Flew Frontier for the first time yesterday as well from RDU to BUF as it was also direct and just got best time wise.

    I did their status match at the end of 2022 and got 100K status so the add on for bags etc was not an issue. Ticket was $89.

    Our flight and the flight crew were great despite a 25 min delay taking off due to some weather in the RDU area I presume.

    Crew was also very patient and accommodating to some rather demanding passengers prior to take off on wanting to change seats etc.

    Didn’t use the bathroom but generally our plane was clean, but your comment on the hard seats is spot on.

  59. Keith Guest

    I fly frontier to Florida fairly frequently. Do I love it? No, but it is better than Allegiant and can get me from upstate NY to Tampa, Miami, or Fort Lauderdale without any stops.

    If other airlines even tried to compete on direct routes, I’d fly them….but they don’t. I can handle sitting in the Greyhound of the Skies for 3 hours if it saves me 3 hours of time on a layover.

    ...

    I fly frontier to Florida fairly frequently. Do I love it? No, but it is better than Allegiant and can get me from upstate NY to Tampa, Miami, or Fort Lauderdale without any stops.

    If other airlines even tried to compete on direct routes, I’d fly them….but they don’t. I can handle sitting in the Greyhound of the Skies for 3 hours if it saves me 3 hours of time on a layover.

    Agree on the toilets though, they’re disgusting, and I’ve seen FAs let people get way too drunk on TPA flights for their own good.

  60. Slim Pickens Guest

    When did airplane lavatories become bathrooms?

    1. Steven E Guest

      Well it’s actually a “toilet “

  61. Airline Rant Guest

    The democratization of air travel has brought about all sorts of unintended consequences. I cannot even fathom who thinks airline toilets in bare feet is even a thing. Then again, I cannot even fathom that people fly without proper shoes/socks. Then again, I've heard of people clipping their toenails on Frontier flights, so yeah, I'm against democratizing air travel.

  62. Rick M Guest

    I have flown Frontier once. From West Palm Beach to NYC RT. I purchased a carry-on before hand that conformed to their measurements and packed everything I needed for two days. My flights were painless and on time. The plane was relatively new and spotless. The best part was the fare. I paid $51 RT. Frontier is certainly no frills. But if you take a short trip and travel light you can't beat the cost....

    I have flown Frontier once. From West Palm Beach to NYC RT. I purchased a carry-on before hand that conformed to their measurements and packed everything I needed for two days. My flights were painless and on time. The plane was relatively new and spotless. The best part was the fare. I paid $51 RT. Frontier is certainly no frills. But if you take a short trip and travel light you can't beat the cost. I recommend a non-stop flight and only bring a carry-on if you can manage it.

  63. DL Guest

    Spirit is no better and Frontier I call them the greyhound of the skies. I fly southwest and have no problems.

  64. BraveWeather Guest

    Doesn't seem fair to blame Frontier for the kind of passengers that were on that flight. It sounds like the flight itself worked perfectly fine.

    1. Jason Guest

      Totally agree. I've flown Frontier several times, mostly from DCA to DEN. Oftentimes they're SUBSTANTIALLY cheaper than nonstop competitors on the DC-Denver route, and from DCA at least they offer more flight times than United. It's never fancy and it is bare bones, but overall it works, and I know what I'm getting and not getting. And I'm fine spending more money on my skiing and accommodations than for a plane ticket that gets me...

      Totally agree. I've flown Frontier several times, mostly from DCA to DEN. Oftentimes they're SUBSTANTIALLY cheaper than nonstop competitors on the DC-Denver route, and from DCA at least they offer more flight times than United. It's never fancy and it is bare bones, but overall it works, and I know what I'm getting and not getting. And I'm fine spending more money on my skiing and accommodations than for a plane ticket that gets me there just fine. Perhaps it was just the route you were on? I've never noticed behavior like this on the DCA-DEN routes.

    1. Santos Guest

      Yup. Ride the LIRR into the city on a Friday night and it's basically this flight on rails.

  65. EZ Guest

    I’ve flown a few dozen flights on Frontier over the years. All but a couple of them were completely on time and painless, so to me it sounds like you got unlucky on a few things.

    But, on a leisure route like that, it will almost always be rougher and rowdier than usual, regardless of the ulcc that you choose.

    One note (unless they’ve changed it recently) is that Frontier’s standard seats are “pre-reclined”,...

    I’ve flown a few dozen flights on Frontier over the years. All but a couple of them were completely on time and painless, so to me it sounds like you got unlucky on a few things.

    But, on a leisure route like that, it will almost always be rougher and rowdier than usual, regardless of the ulcc that you choose.

    One note (unless they’ve changed it recently) is that Frontier’s standard seats are “pre-reclined”, while the stretch seats have a recline lever that isn’t easy to find for everyone.

  66. ConcordeBoy Diamond

    "A good number of people went into the bathroom barefoot."

    That's just effin' gross... I don't care who you are, or what you're riding.

    1. John Guest

      Leave it to @ConcordeBum to be fixated about bodily functions....

  67. Cali Soccer Mom Guest

    I have flown Frontier from Ontario to Austin a few times, I love it because they have their own offsite hanger at Austin and I don’t have to deal with the large airport crowds. It is definitely no frills but I have never had any issues and I have had worse experiences on major airlines. Regarding your fellow passengers, dude, you were flying to Florida. Don’t think you can blame that poor decision on Frontier Airlines.

  68. Jimmy’s Travel Report Gold

    “I’ve never seen a bathroom as disgusting as this one on a domestic flight. People simply didn’t flush. There was pee all over the floor. Some people didn’t even bother trying to close the door while using the bathroom. Worst of all? A good number of people went into the bathroom barefoot.”

    Ok Ben, come on. I know better than to use the bathroom on this flight. Time to camel up and hold on until...

    “I’ve never seen a bathroom as disgusting as this one on a domestic flight. People simply didn’t flush. There was pee all over the floor. Some people didn’t even bother trying to close the door while using the bathroom. Worst of all? A good number of people went into the bathroom barefoot.”

    Ok Ben, come on. I know better than to use the bathroom on this flight. Time to camel up and hold on until you land. Also, I would definitely have over ear noise canceling headphones and a window seat…. Just saying.

    1. Ralph4878 Guest

      "Camel up" lmao. Thank you for that - it's a new one for me.

  69. Reno Joe Guest

    Ben's job is to inform us. He took one for the team -- thanks -- and he's informed us. Every airline has its own passenger common decency bell curve. Every airline will have some passengers that are highly decent and others without any decency -- so, it would be unfair to say "all passengers of airline X." But, if we put the passenger common decency bell curve of all airlines on a single graph, based...

    Ben's job is to inform us. He took one for the team -- thanks -- and he's informed us. Every airline has its own passenger common decency bell curve. Every airline will have some passengers that are highly decent and others without any decency -- so, it would be unfair to say "all passengers of airline X." But, if we put the passenger common decency bell curve of all airlines on a single graph, based on reports, how would they line up? Based on reports, Frontier's high point (mode) would likely be towards the left of other carriers. Same with Spirit. If the issue of common decency is not important to someone, fine. If it is, you've been warned. Thanks Ben.

    On that bell curve, every airline and every flight will have some passengers who land on the far left side.
    While AA, DL, and UA will have the occasional person who lacks common decency, that person is the outlier on the bell curve. On the other hand

    The cross-section of Frontier passengers (and Spirit and certain other airlines)

    1. Reno Joe Guest

      Sorry about the extra text after the first paragraph. Intended for deletion but was hidden.

  70. Tina Guest

    Ben , on your week in review, you mentioned "It's too wild out there for me ".(and you would not be traveling for awhile.) It would very interesting to read your further thoughts on the whole summer travel situation.

  71. Ryan Guest

    My parents fly Frontier almost exclusively because of the 2nd tier airports they use and never commented to me about the people. However, I can see parallels to the Spirit customer. After years of refusing to fly NK, I just couldn’t pass up on their price earlier this year. I knew full well going into it that it was going to be unique and it sure was flying BDL-MIA. Saw one guy bring a large...

    My parents fly Frontier almost exclusively because of the 2nd tier airports they use and never commented to me about the people. However, I can see parallels to the Spirit customer. After years of refusing to fly NK, I just couldn’t pass up on their price earlier this year. I knew full well going into it that it was going to be unique and it sure was flying BDL-MIA. Saw one guy bring a large pizza on board, that was a first. Luckily the flight was on time, big seat up front and no fights. With the travel demand now and months ago cheap fares, you just have folks that haven’t flown EVER or just not in a long time.

  72. jojo Guest

    All of you saying how you hate all the uncivilized people who fly ulcc just goes to show how elitist and rac.ist you all are. Check your Privilege

    1. BC Guest

      Elitist maybe.. but rac.ist why?

      Seems to me the only one who's linking race with "uncivilized" here is you!

    2. david Guest

      I think you might just be racist, as you assume "all of you" are white.

      Check yourself...

    3. LAX Guest

      There is nothing racist nor elitist about being disgusted by people who walk into an airplane bathroom barefoot.

  73. John Guest

    You got unlucky. They are great for direct flights from home (LAS) to SJD. No one else flies that route since Sun Country left it. You can status match to their 100K level and then rebuy it every year. We're coming back from a wedding in Napa later this month and instead of our original United that keeps getting pushed back, I rebooked us on Frontier direct SFO-LAS. Theore website sucks, so I went to...

    You got unlucky. They are great for direct flights from home (LAS) to SJD. No one else flies that route since Sun Country left it. You can status match to their 100K level and then rebuy it every year. We're coming back from a wedding in Napa later this month and instead of our original United that keeps getting pushed back, I rebooked us on Frontier direct SFO-LAS. Theore website sucks, so I went to the airport to book it. Took less than 15 minutes and was half the price than online. I think you forgot about this https://onemileatatime.com/buy-cheap-frontier-tickets-airport/

    So for $45, I got 2 direct tickets, row 2 seats, free carryon, free checked bags to bring wine home, first to board, etc.

    Do they suck? Yes. Are their customers bad? Not as bad as Spirit. Did you just get unlucky? Yes. When flying low cost carriers, you have to take into account where you're flying to and out of. Are a bunch a flip flop wearing cheapos going to be flying into Tampa? Yes. Tamps sucks. From the Bay area, which is going to be worse? OAK-LAS or SFO-LAS? 100% OAK-LAS.

  74. George Romey Guest

    So some thoughts here:
    1. Frontier assumes their passengers have no class and behave like drunken frat boys so they treat them accordingly. The prison bus mentality
    2. Flight crew and ground staff become combative dealing with the ULCC business model and customer
    3. On the other hand, people with little class and no idea of public decorum can be found flying any airline. As I always say want to be convinced...

    So some thoughts here:
    1. Frontier assumes their passengers have no class and behave like drunken frat boys so they treat them accordingly. The prison bus mentality
    2. Flight crew and ground staff become combative dealing with the ULCC business model and customer
    3. On the other hand, people with little class and no idea of public decorum can be found flying any airline. As I always say want to be convinced society is degenerating, just go to any airport and observe the people
    4. The coach bathrooms on American are just as gross. Too small and people treat it like a port a potty
    5. Frontier makes no bones that there's no wifi, power ports, charges for everything and has park bench comfort for their seats.

    Honestly, there is no way I'd ever fly an ULCC, particularly Frontier that appears to be on purpose at the bottom of the barrel.

  75. BKAloha Guest

    I can't with the sneezing guy...People are really gross. Ay yai yai.

  76. AlanD Guest

    I remember the days when F9 was a full-service carrier and had some of the plushest seats, all with IFE screens. After they acquired YX they even served complimentary warm choc chip cookies for a brief period.

    Living in DEN for a decade as they went down the ULCC road was depressing to see them go from one of the better carriers to even worse than NK.

    The only redeeming factor with F9 is...

    I remember the days when F9 was a full-service carrier and had some of the plushest seats, all with IFE screens. After they acquired YX they even served complimentary warm choc chip cookies for a brief period.

    Living in DEN for a decade as they went down the ULCC road was depressing to see them go from one of the better carriers to even worse than NK.

    The only redeeming factor with F9 is if you get a good flight deal and have base status. You get a free carry-on and access to stretch seating at check-in. It can make a shorter flight cheap and more tolerable.

    FYI, Stretch seats DO recline and quite generously. It is a lever underneath the seat. Every single time I’ve flown somebody in my row asks “how the hell did you just recline?” It isn’t obvious to a first timer who is used to pressing a button on the armrest.

    1. Steve Guest

      Yes - I moved to Denver in 2003 and they were the best in town, by a lot (this was before Southwest really became big in DEN too). Clever marketing with the talking animals on the plane tails too.

    2. mowogo Member

      I was on one of the rare flights where the flight attendant showed how to locate the lever and recline the seat in stretch seating. It is below the seat on the aisle side of the seat. Makes stretch seating quite pleasant and arguably better than AA MCE

    3. LarryInNYC Diamond

      So, in effect, what you're saying is that Ben's bad experience on an airplane full of people he describes as clueless is due, in part, to his own inability to figure out how to recline his seat?

  77. Frog Guest

    Wouldn’t fly Frontier if my life depended on it for precisely the reason you mentioned. It attracts a certain crowd that just doesn’t know how to behave in a civilised society.

  78. Casey Guest

    Ben, there are plenty of patriotic people who fly AA/UA/DL, too. Your comment is unnecessarily catty and is borderline offensive to those among your readers who still think that, while flawed, the US is a pretty great place.

    "By using an eagle, the airline almost tries to make it seem like a patriotic duty. Which, come and think of it, that might not be a bad strategy given the customer base."

    1. Jim Guest

      "borderline offensive"

      it's an eagle, he made a joke, it's not this deep

  79. Sel, D. Guest

    That eagle comment must have scored you a bunch of points with your lib friends. You're so clever and edgy Ben.

    1. ConsAreTraitors Guest

      I never understood why connies are so humorless.

    2. DCAWABN Guest

      Because they're stupid and generally lack higher reasoning skills usually expected in complex organisms.

    3. ConsAreTraitors Guest

      LOL, you are right about the complex organism part, connies are about as simple as you can get.

  80. David Guest

    This is spot on. I used to work at Corporate at Frontier and they did not care about their customers at all. I was asked to join a marketing ad meeting one time with a bunch of very high level people (BB) where we went over all of the ads for their "green campaign" a few years ago and was astounded by how patronizing their ads were. There were some that basically said "You should...

    This is spot on. I used to work at Corporate at Frontier and they did not care about their customers at all. I was asked to join a marketing ad meeting one time with a bunch of very high level people (BB) where we went over all of the ads for their "green campaign" a few years ago and was astounded by how patronizing their ads were. There were some that basically said "You should be thanking us bc our airline is so green" or "you should be happy to pay for all of the ancillary fees bc our airline is so green." The funny thing was, when I told them that you can't be saying these type of things to your customers, I got laughed at.

  81. MM Guest

    This is the huge unstated obvious thing about the spirit merger that is intuitively obvious to fliers but that business and points writers keep missing. In my experience, Spirit flies relatively normal passengers between cities that need price competition, and their fliers would fly jet blue and vice versa. Frontier passengers are a whole weird intra-red state Maga ecosystem that I don’t want on my spirit flight between lga and dtw, whereas I am fine...

    This is the huge unstated obvious thing about the spirit merger that is intuitively obvious to fliers but that business and points writers keep missing. In my experience, Spirit flies relatively normal passengers between cities that need price competition, and their fliers would fly jet blue and vice versa. Frontier passengers are a whole weird intra-red state Maga ecosystem that I don’t want on my spirit flight between lga and dtw, whereas I am fine having then on my jetblue flight between la and nyc

    1. MM Guest

      Then=them=spirit customers

  82. Nicky P Guest

    I flew Frontier to a work conference. Like you, the non-stop was appealing. At the time they had a promo going, where kids fly free. So I took my wife for her $280 ticket and the kids for free. I felt like being cheap, so we didn't pay for any extras. We were in the next to last row and the seats really sucked. So many inexperienced travelers on the plane made for an unpleasant...

    I flew Frontier to a work conference. Like you, the non-stop was appealing. At the time they had a promo going, where kids fly free. So I took my wife for her $280 ticket and the kids for free. I felt like being cheap, so we didn't pay for any extras. We were in the next to last row and the seats really sucked. So many inexperienced travelers on the plane made for an unpleasant boarding and deplaning. The lady next to my wife asked her to hold her 1-year-old while she went to the bathroom. I'd taken the family on AA the month before to Japan, so my kids sounded like entitled brats when they boarded and said "this isn't like AA, this is a crowded smelly bus."

  83. James Guest

    I feel like that’s somewhat just what frontier and spirit (and allegiance) are these days.

    Also, I’ll agree that the clientele booking ULCC to Florida is just an interesting group of people. Flying Frontier from Midwest to Orlando, we still have clapping on landing like 75% of the time. They run promos regularly that those are when you get actually good deals.

    And frontier has done status “matches” (even from hotels) for a...

    I feel like that’s somewhat just what frontier and spirit (and allegiance) are these days.

    Also, I’ll agree that the clientele booking ULCC to Florida is just an interesting group of people. Flying Frontier from Midwest to Orlando, we still have clapping on landing like 75% of the time. They run promos regularly that those are when you get actually good deals.

    And frontier has done status “matches” (even from hotels) for a fee, so with the top status all that stuff comes for free and makes it a decent value.

    1. mowogo Member

      That top tier status match last year was a steal, and being in DEN made it a no brainer. And I will say it paid for itself on one flight out of Miami with all of the gate lice having to part to allow me to preboard into my stretch seat.

      And I've seen the flight attendants be real good about preserving overhead space for row 1 even on full flights which is better than I can say I've seen on the majors

    2. John Guest

      Did status match too. Complete steal. On half a dozen flights I've had the first two rows to myself and the front attendants have been great. I bought my first drink, tipped, and then free drinks after that lol. Conversely if I had to pay for all that each time, not worth it. And I don't think I'd fly in the back. The people there are something different.

  84. Zac Guest

    Frontier's only redeeming quality is their cheeky animal mascots on their aircraft and in their advertising. Not even that can save the airline from having a product I can only adequately describe as a nuclear reactor meltdown fire.

  85. Brandon Guest

    Frontier airline is completely outsourced to 3rd party handlers. Even at their hubs, its still completely outsourced. I worked for them for about a year in a small station SNA. At least at our station the gate agents had polo shirts in green that said Frontier, but thats about it.
    We got the weirdest passengers no doubt. Especially those who were flying SNA-LAS. Those were the bottom of the barrel people. Their training is...

    Frontier airline is completely outsourced to 3rd party handlers. Even at their hubs, its still completely outsourced. I worked for them for about a year in a small station SNA. At least at our station the gate agents had polo shirts in green that said Frontier, but thats about it.
    We got the weirdest passengers no doubt. Especially those who were flying SNA-LAS. Those were the bottom of the barrel people. Their training is not of the best either.
    They don't use any bag scanners, they just take the stickers off the bags and put them on a piece of paper.

    Everyone says Spirit is the worst airline, I laugh and say at least they have big front seats and Wifi. Frontier has nothing. LOL

  86. Anthony Guest

    This is kind of why I shrug when Frontier says they will bring "more low fares" if they buy Spirit. From what I can tell, Spirit at least offers the option for a large front seat and seems to be a better experience than this. Other new ULCC options I have seen (like Avelo) also seem more pleasant.

  87. Rob Guest

    I've flown Frontier twice - both times on hour-ish long flights that were direct routes not served by any other airline (one of which was out of Islip, incidentally). My takeaway was that those were the longest flights I ever cared to fly on Frontier: the convenience of a direct flight was worth the ULCC experience, but I was definitely not interested in spending any more time with them than that. A marriage of convenience.

  88. khatl Guest

    You should fly another trip to see whether it was just a one-off or whether that's the standard. Never flown them... and would think even less about doing so now!

    1. Khatl Gold

      ... in fact, it's almost an obligation as a travel blogger for you to fly them again to validate (or otherwise) your experience ;-)

  89. Alonzo Diamond

    Definitely a good Monday laugh. Probably a bad day or you're just hyper aware of surroundings (as anyone should be). As with all airlines, good experiences and bad ones. We all try to take the flight that gets us from point A to B the quickest. This flight seemed to do just that.

  90. David Guest

    And also, you were flying to Florida. Now there are plenty of respectable, well-behaved Floridians and visitors, but in my experience (even when flying UA F), there's just a general edginess and bad behavior on flights to FL.

    1. Ben Schlappig OMAAT

      @ David -- For sure, just keep in mind I've lived in Florida nearly my whole life, so the fact that I found the behavior to be shocking should say a lot.

    2. MG Guest

      Besides, who said these fine folks didn't live/originate in NY instead of FL? :)

    3. Andrew Guest

      That seems by far more likely given the time of year.

    4. David Guest

      Yes, I take your point.

  91. mdande7 Gold

    I flew Frontier from PHX to LAS a few weeks ago.

    For a 40 min flight it was fine. Yes, the seat was uncomfortable, but the flight was short. I paid to bring a bag on board but none of the other extras. Flight including the bag was $90 when AA wanted $300.

    I had no customer drama and the gate staff were all in matching green polos (I think). The one thing I found odd was there were 5 of them for our not full flight.

  92. Robert Guest

    Frontier was a mess when I last flew them in 2001, I've avoided them ever since. Sounds like I made the right call.

    Thanks for reviewing their product and for keeping us up to date on products we should avoid at all costs

  93. Mike Guest

    i mean, tampa does tend to have pretty rowdy crowds, so its not too all surprising honestly.

  94. Nelson Guest

    Try to book a LCC in Europe like Ryanair or Easyjet last minute, you won't have a one-way for that money.
    Let me be clear, I've never flown one of those so called LCC's but I've booked it for other people who request it.

    1. ConsAreTraitors Guest

      Ok, I just tried to book a last-minute Lisbon to Pisa trip on Ryanair and it was.............cheaper at $80 for a flight that is longer than Islip to Tampa.

    2. Nelson Guest

      What do you call a "last minute"? By last minute I mean same day or the day before. And do you had checked luggage for that amount? If yes, like everything above mentioned, I'll pay your ticket.
      I see the first available flight from Lisbon to Pisa is 16JUL, sorry but that's not a last minute.

    3. ConsAreTraitors Guest

      I didn´t have any checked luggage but with the exact same ¨Works Bundle¨ (i.e. checked baggage, carry-on, seat selection, etc.) was $156. It was a nonstop on Wednesday (two days out) that I booked nearly two hours ago. If you don´t consider that ¨last minute¨, I am perfectly willing to recheck the price tomorrow since you will be paying.

Featured Comments Most helpful comments ( as chosen by the OMAAT community ).

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Ben Schlappig OMAAT

@ David -- For sure, just keep in mind I've lived in Florida nearly my whole life, so the fact that I found the behavior to be shocking should say a lot.

10
Jim Guest

"borderline offensive" it's an eagle, he made a joke, it's not this deep

6
TM Gold

Long Island to Florida... enough said

5
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