American Airlines and JetBlue Airways have a useful Northeast Alliance partnership. This is great for frequent flyers, as it offers loyalty program reciprocity in terms of points earning and elite perks. While I find this to be incredibly useful in theory, I’m struggling with actually crediting my JetBlue flights to American AAdvantage. I figured I’d share my experience, because I’m curious if I’m alone when it comes to this.
In this post:
My JetBlue flights aren’t crediting to American
When I go to JetBlue’s website to book a ticket, I always try to add my American AAdvantage frequent flyer number. However, each time I get an error message stating that my frequent flyer number is invalid.
Now, let me note that my frequent flyer number is most definitely valid, and the name on the ticket matches the name on my American AAdvantage account.
I should note that I generally book the ticket while logged into my TrueBlue account, because I have a Travel Bank credit I’m trying to spend. That shouldn’t be an issue, though, because you’re given the option of changing your frequent flyer number while logged in. Furthermore, I get the same issue when booking a ticket without being logged into my TrueBlue account.
I never thought this was a big deal, since when I get to the airport the JetBlue agents at the Mosaic desk are always able to add my AAdvantage number, assign me Even More Space seats, etc., and my boarding pass even shows “AAELTE” (reflecting that I’m an American Airlines elite).
I didn’t think I had an issue, until I audited my American AAdvantage account this morning, and noticed that my three revenue JetBlue flights so far this year have actually credited to JetBlue TrueBlue rather than American AAdvantage.
I had a roundtrip itinerary earlier this year that was quite inexpensive, so I guess I never really checked whether it posted to my AAdvantage account.
However, I had a more expensive flight earlier this month, and that’s what caused me to notice that these flights were credits to my TrueBlue account rather than my AAdvantage account.
This is despite me in every instance asking at check-in that my AAdvantage number be added for both crediting the points and taking advantage of elite perks.
I’m not sure what to do from here
There are two issues at play here — how do I avoid this going forward, and how do I recredit these flights to American AAdvantage?
Let’s start with that first topic. I’m not sure what exactly I can do to avoid this going forward. The JetBlue website refuses to accept my (valid) AAdvantage number, and even when I change it at check-in, my flight still somehow credits to JetBlue TrueBlue. Before I try to escalate this, I’m curious if anyone has had similar issues, or has an idea of what might be going wrong here?
Then there’s the issue of getting my three JetBlue flights this year instead credited to my American AAdvantage account, as they were supposed to:
- I don’t want to get in trouble and have these flights double credit, so I don’t just want to request missing mileage credit from American AAdvantage
- I would first reach out to JetBlue TrueBlue and ask the program to remove these flights from my TrueBlue account
- I’d then contact American AAdvantage to hopefully have these flights credited correctly; or perhaps TrueBlue could “push” for these flights to be credited to AAdvantage
But that’s the point at which I wonder to what extent this is worth the hassle. Yes, I’d much rather earn American AAdvantage Loyalty Points than JetBlue TrueBlue points, but I also don’t want to collectively spend hours going back and forth, because often you end up in a never-ending customer service circle, especially when multiple airlines and frequent flyer programs are involved.
So that’s why I’m curious to hear if any OMAAT readers are having similar issues…
Bottom line
While I think the American & JetBlue partnership is great, I can’t actually get flights to credit correctly. The JetBlue website refuses to accept my AAdvantage account number. I didn’t think this was a big issue since airport agents can change the frequent flyer number, but I’ve now realized that my JetBlue flights have still credited to TrueBlue.
Has anyone else experienced this? Any clue what could be going wrong?
I have successfully done this on Alaska, and have an upcoming booking on jetblue I tried the same. I used points instead of flight credits, but the principal should be the same….
When booking on jetblues website i started to process with my family of 4 like normal. On the last page to pay I edited my passenger list my both myself and my wife to be new people with the same last name, dob,...
I have successfully done this on Alaska, and have an upcoming booking on jetblue I tried the same. I used points instead of flight credits, but the principal should be the same….
When booking on jetblues website i started to process with my family of 4 like normal. On the last page to pay I edited my passenger list my both myself and my wife to be new people with the same last name, dob, ect except for ff number I put in our aa numbers. This seems to stick for booking. We will see if i get bags at checkin seat selection ect… in exec plat p2 is plat pro.
No miles earned theoretically but hopefully perks. With alaskan miles, upgrades, benefits were all automatically linked.
I am having the exact opposite issue, and am pretty much in limbo since neither airline will award me the points I earned. I booked a flight from BOS-LHR in April 2022 to fly in October 2022 ON the JetBlue website, and entered in my TrueBlue number for the points (if I have an American Airlines FFN, I have no idea what it is, so I would not have entered that in.) When I got...
I am having the exact opposite issue, and am pretty much in limbo since neither airline will award me the points I earned. I booked a flight from BOS-LHR in April 2022 to fly in October 2022 ON the JetBlue website, and entered in my TrueBlue number for the points (if I have an American Airlines FFN, I have no idea what it is, so I would not have entered that in.) When I got back, eager to check my points to see if I could finally book myself a "free" flight, I was surprised to see the points had not been credited via True Blue. Hmmm. So I requested that they look into my missing points and a week later, it was rejected. No points for me. I chatted with someone via the JetBlue chat feature who said the ticket number that had been issued was an American Airlines ticket number, and that's why it hadn't been awarded. Fast forward to today and I finally called about these missing miles and was told that I didn't book through the JetBlue website (yes I did, I have email proof) or that I must not have entered my True Blue number when I booked (again, the email I have is proof that I did because my number is on there.) Then she told me that American rejected my request to award points through their program - although, I never asked them to do this so I'm not sure what that meant. Sorry, there's nothing they could do. I'm frustrated that I purchased a ticket on the JetBlue website, entered in my True Blue account info, flew (on American aircraft) to London and back and now neither company will award me points for something I paid for and earned.
I'm having the same issue. Flying on JetBlue this Friday and I would rather get AA points as I use AA often for work and have status there. The JetBlue site won't accept the format of my AA membership number which is ridiculous. I see there's an option to delete a loyalty scheme number, and I wonder if I delete my JetBlue one first if it will then accept my AA one, but I don't...
I'm having the same issue. Flying on JetBlue this Friday and I would rather get AA points as I use AA often for work and have status there. The JetBlue site won't accept the format of my AA membership number which is ridiculous. I see there's an option to delete a loyalty scheme number, and I wonder if I delete my JetBlue one first if it will then accept my AA one, but I don't want to get stuck in limbo and get no credit on either system.
I tried booking this flight on the AA site and it didn't show up (even with the scope set to 'all airlines') so I wonder if it's somehow outside the codesharing anyway. It's especially annoying as B6 does it as a non stop flight but AA are all 1-stop, so the search results listed by duration or number of stops should have the B6 option at the top, but it's nowhere to be seen on the AA site. It feels to me like this is a very half-hearted alliance...
I guess for the easy life, i.e. not spending hours on hold or getting no points at all, I'll just leave it accruing on JetBlue, but I probably won't ever get enough points there to be useful.
They still have not fixed the issue. Even if you are able to have the agent enter the AA number and receive the elite benefits the miles still are not credited to AA. On calling they admit the error but cannot do anything.
Was told by a JetBlue agent today that if the original FF number on a flight is JetBlue then there’s no way to remove that for the purposes of crediting miles. Even though you can change to AA# post booking, it doesn’t help with earning purposes. I had been told by a Mint phone agent the opposite, but now I’m learning that was incorrect. Would have needed to reissue the tickets.
I've just spent two hours on the phone with jet blue to be told by representatives that the miles/points cannot be transferred. even though my boarding passes had AAELTE and my AA advantage on them! How frustrating! Completely useless customer service.
It's been an absolute nightmare! I flew Jet Blue in Mint from FLL to SFO in June. I sent my boarding pass and tickets as evidence 3 times through the AA portal and each time it got rejected for no reason. AA customer service eventually opened a ticket and said that I have provided sufficient supporting evidence and I'll get the miles credited in a few weeks. Over one money later, nothing. I called up...
It's been an absolute nightmare! I flew Jet Blue in Mint from FLL to SFO in June. I sent my boarding pass and tickets as evidence 3 times through the AA portal and each time it got rejected for no reason. AA customer service eventually opened a ticket and said that I have provided sufficient supporting evidence and I'll get the miles credited in a few weeks. Over one money later, nothing. I called up on the weekend and it got rejected again. American kindly credited me bonus miles to cover the distance of the flight. Unfortunately these don't contribute to loyalty points which I need to secure exec platinum. Additionally I didn't get the ticket value credited. I've now given up and won't expend any more energy. Hours of hold time and frustration on calls with customer service.
The same thing has been happening to me this year. Last year I took JetBlue flights and they did credit to my AAdvantage account. But Ive flown JetBlue 3 times this year, and each time it happened no matter my efforts. The last 2 times being wiser, I didnt book through the JetBlue app, I booked without actually entering any frequent flyer numbers, since the JetBlue website wouldnt allow me to input my AA number....
The same thing has been happening to me this year. Last year I took JetBlue flights and they did credit to my AAdvantage account. But Ive flown JetBlue 3 times this year, and each time it happened no matter my efforts. The last 2 times being wiser, I didnt book through the JetBlue app, I booked without actually entering any frequent flyer numbers, since the JetBlue website wouldnt allow me to input my AA number. But when the tickets were issued, they contained my JetBlue ff no. When I got to the airport each time, I went to an agent before I boarded and they assured me they put in my AA number. It didnt work, each time I only get JetBlue points even though I want AA points. Very frustrating and they will probably say its a computer error. Whether human error and design or not this isnt working and has me avoiding JetBlue if im able. And going forward I will have to think about cancelling my B6 account.
I suffer from this exact issue. It is annoying.
how to delete one's TrueBlue account?
I tried the 'chat' function but the employee wrote that I have to delete while logged in.
Tried calling but got disconnected after 20' wait.
Any advice?
Does anybody know how I can transfer my Jetblue travel bank credits and My points to my American advantage account, the reason I want to do this is because Jetblue has canceled or postponed flights to the area where I travel to frequently and I want to use the credits before they expire.
I've had my fair share of issues with Jetblue crediting to AAdvantage as well. I was able to add my AA # to my reservation without any problems. Flew an outbound and the miles credited within 48 hours, no issues here either. However, on the return flight, the miles never credited. I've been going back and forth with AA AND Jetblue for two months trying to get my miles onto my AA account.
Hello My Friend Likewise here facing the same issue. I have called JetBlue and unfortunately they have not being able to solve the issue.
I encountered exactly the same thing. An alternative way is to cancel the JetBlue Trueblue account, if you don't have many miles with them. The chat agent of JetBlue was able to cancel it for me.
Hello my frustrated traveler. I have experienced the same dilemma. I can't book a Jet Blue flight using my AA Advantage. I'm Ex platinum with AA. When I fly Jet Blue all my points go to travel credit with Jet Blue.
Make sure your middle name matches exactly the same way on both accounts. For example don't use the first letter on one account & spell it out on the other.
I can speak to booking a ticket on JetBlue and getting AA elite treatment and flight credit. I fly JetBlue regularly, and I always get AA miles.
First, it's a pain, but book the ticket on a good ole fashioned website. Do not login. Just book like an unaffiliated citizen. Slow process, and a 2022 hassle (i.e., like it was in 2002). When you enter your email address, there will be a point at which...
I can speak to booking a ticket on JetBlue and getting AA elite treatment and flight credit. I fly JetBlue regularly, and I always get AA miles.
First, it's a pain, but book the ticket on a good ole fashioned website. Do not login. Just book like an unaffiliated citizen. Slow process, and a 2022 hassle (i.e., like it was in 2002). When you enter your email address, there will be a point at which Jetblue's system may recognize your email address, which adds a little sting to the process.
After booking, JetBlue will show you a booking code. Save that.
Go to Jetblue's app or website, and find the spot where you can register your flights. Enter your last name and booking code. It will register the flight to your device.
Go into that reservation on that device. Select "Change Traveler Details." Find the appropriate fields for entering your AA number. You also want to enter your Known Traveler Number if you are a TSA Pre-Checker.
Boom. My experience is that this makes "everything" work. FF credit. Day of seat upgrades. AAELTE on the boarding pass, etc.
Why don't you just book the flight through AA and not Jet Blue?
I flew a B6 flight in April, I was able to get a seat and bag check as an EP. I have requested my miles twice with AA to bo avail. I would’ve flown AA connecting if I knew it was going to be this hard to get credit and that I’d still get a middle seat. The crew did offer free in flight margaritas though, that was awesome!
Never book the B6 ticket while logged in to your True Blue account. That way they never associate it. And if you ever use a corporate travel agent, delete your B6 number from your profile completely or sometimes their system will add both B6 and AA numbers and B6 will take precedence. We shouldn't have to do it like this, but it's the only thing that works. JetBlue may have the worst IT of any major airline.
Same thing happened to me when booking kn JetBlue, it said my aadvantage number was invalid. I booked my flight and had to call an agent to have my AA number added.
My flight was this last weekend and was credited to true blue, I’m going to message AA and see if they can credit to AA.
Had a few JetBlue flights with absolutely no issues other than a several day gap between travel and posting.
I have a hyphenated name which creates all sorts of issue with travel and points. I had similar issues with Alaska flights I wanted credited to AA do to my name.
Are you sure your name is exactly the same on both. My AA account has my name spelled with and without a hyphen in different places and my ticket and AA number is associated with my last name all run together. Maybe your...
I have a hyphenated name which creates all sorts of issue with travel and points. I had similar issues with Alaska flights I wanted credited to AA do to my name.
Are you sure your name is exactly the same on both. My AA account has my name spelled with and without a hyphen in different places and my ticket and AA number is associated with my last name all run together. Maybe your middle name is in there differently. I’m sure it’s your name that’s the issue. I change mine to match when booking Alaska, no issues anymore! I have to change it every time
You are doing it wrong...
You are buying a JETBLUE ticket..then adding an AA number to get benefits....but AA never sees the revenue. To make it work, you must go to the AA website, and buy the tickets on the AA website, on JetBlue with the AA FLIGHT number.
Simple.
You will not get the option to upgrade unfortunately till you get to the airport as you have done, still...it's a work...
You are doing it wrong...
You are buying a JETBLUE ticket..then adding an AA number to get benefits....but AA never sees the revenue. To make it work, you must go to the AA website, and buy the tickets on the AA website, on JetBlue with the AA FLIGHT number.
Simple.
You will not get the option to upgrade unfortunately till you get to the airport as you have done, still...it's a work in progress.
Have had multiple trips out and to BOS, zero issues getting my AA credits for a JetBlue flight.
This is not true, as not all JetBlue flights are codeshare with AA. Sometimes you have to book through JetBlue and add AAdvantage #.
I have had the same issue. Spent hours on hold and on the phone trying to resolve. If you have patience and time, go for it but I have just left it where some show on American and some show on jetblue even when the flights were on the same reservation. I just think they have a lot of issues with the partnership
Yes!! I had the same issue and now have JetBlue miles in my account. I only book JetBlue flights on the AA site as a code share, then call on the phone to get seat assignments. I do not use the JetBlue site.
Does your Aadvantage number start with a 0? I couldn’t add my wife’s details to an alaska flight and when I contacted support they just dropped the 0 and it worked fine.
Exact same issue. I contacted JetBlue by email and a day later I got a note saying that the miles would be deducted and credit to my AAdvantage account within 2 weeks. They showed up the next day instead. Seems like a problem they know about but are having an issue fixing.
I have a similar issue with earning aa miles for a JetBlue operated flight inspire of successfully adding the aadvantage number during booking. In my case the miles were not added to either of the FF program. I spent way too many hours with multiple JetBlue/AA customer service agents to get the aa miles. JetBlue said I can only earn JetBlue miles for my flight. I gave up.
Which email did you send the request to?
Trying using all caps. It’s worked for me during my bookings.
I've had good luck with the B6 twitter team making the miles switch over to AA.
Same issue. Now I book B6 flights as a guest with my AA number. If I need to add from travel bank, there’s a place later to add them in by login. My JetBlue flight credits to American within 48 hours.
I had the same problem and my advantage number was accepted at the time of booking. It is with AA now to try and get my account credited. Hoping for an easy resolution.
I'm having a similar issue with crediting B6 flights to AA. My flight was booked with my AA frequent flyer number and it also appears as "AAELITE" on the boarding pass. My husband who is on the same reservation had the same thing. It never credited to our AA frequent flyer account. We both submitted a missing miles request with AA. Hopefully will be resolved soon. Seem like a huge IT issue on the B6 side.
Ben - I've been dealing with these issues since day one of the NEA. Going forward:
1. Don't log into TrueBlue when purchasing a ticket (before you select your flight or enter your passenger info). Their IT is wonky and will still link to your TrueBlue account if you log in in advance.
2. If you have a credit, there is an option to log into TrueBlue for purposes of obtaining access to...
Ben - I've been dealing with these issues since day one of the NEA. Going forward:
1. Don't log into TrueBlue when purchasing a ticket (before you select your flight or enter your passenger info). Their IT is wonky and will still link to your TrueBlue account if you log in in advance.
2. If you have a credit, there is an option to log into TrueBlue for purposes of obtaining access to your credit during the payment process. This is AFTER you manually enter your information and will not impact your passenger data you previously entered. If you don't have a credit, skip this part.
3. Once you purchase the ticket hold onto the reservation and keep a copy of your boarding pass. AA doesn't automatically credit B6 flights and you'll have to submit for missing mileage credit.
As far as obtaining credit, not sure it you can see my email but I have a workaround.
I tried calming my miles from a jet blue flight in my AAdvantage account and also had problems so I opened a chat and this was the respond
Ok you will need to send a email to our customer relations department using the link below to request the missing miles.
https://www.aa.com/contact/forms?topic=#/
Please select ;
Customer Relations/Question/Other.
Please be very detailed in the remarks.
I can’t speak for JetBlue but I’m having this exact problem on my recent Alaska Airlines flights. I attempt to put my American FF number in and it says it is invalid. So normally I just text their customer service and have them add it which works.
You get what you pay for. B6 is trying to poach AA elites by offering fares as much as 50% lower out of JFK.
Not a huge sample size but I booked a ticket last month for travel later in July and the website had no issue accepting my AA number and it shows when I view my booking on jetblue's site. That it didn't take the number when booking I think is the sign something was off, possible the agents adding your AA number at the airport got you the elite benefits but didn't change where the flights were credited
This must be a recent issue. I flew B6 last summer and bought a last minute ticket and was able to add my AAdvantage number at booking no issues. Miles were posted the day after the flight
The CHASE portal didn't let me put in my AA number for a JB flight. Was able to change after hours waiting on JB chat and got my AAELITE status. NO miles posted anywhere and it's been 7 weeks since I submitted request. It's not a lot but I WANT MY POINTS!!! Don't know what to do next but happy to see this article and comments.
I was worried about this. I recently bought a ticket using a travel bank value. But I was able to remove my JetBlue true blue number online somehow and add my AA frequent flyer number. Like yours, my JetBlue boarding pass showed AAElite (or however they spelled it). Miles from the JetBlue flight were credited within 5 days. It seems like you did everything I did so not sure why it's not working. I'd send...
I was worried about this. I recently bought a ticket using a travel bank value. But I was able to remove my JetBlue true blue number online somehow and add my AA frequent flyer number. Like yours, my JetBlue boarding pass showed AAElite (or however they spelled it). Miles from the JetBlue flight were credited within 5 days. It seems like you did everything I did so not sure why it's not working. I'd send emails to both carriers and ask them to place the miles where you want them. This should be the case, especially if your boarding pass acknowledges your AA status.
I have had this problem but with Alaska Airlines. After HOURS of back and forth, (as you stated) we *finally* found that in my case my AA account has my last name with a hyphen...which is my legal-on the passport-driver's license-everything...but AS does not use hyphens. The problem was solved by combining my last names into one on AS in order to credit my AA account. TSA has accepted this arrangement.
On a similar note, i have also been having issues with AA/Hyatt reciprocal points not posting for the last 6 months or so. But like yourself, I don’t have hours to spend on the back and forth customer service train.
This has happened ever since the partnership and I have spent hours by chat 1) asking for my AA number to be added to the reservation in advance of the flight, and 2) asking B6 to reverse the credit and issue to American. For #2, you have to ask to be escalated to a supervisor who reaches out to a different department but the flights have been removed from my B6 account and shown in...
This has happened ever since the partnership and I have spent hours by chat 1) asking for my AA number to be added to the reservation in advance of the flight, and 2) asking B6 to reverse the credit and issue to American. For #2, you have to ask to be escalated to a supervisor who reaches out to a different department but the flights have been removed from my B6 account and shown in AA within a few days. I was recently told that there are two fields in the internal JetBlue system - one for benefits and one for flight credit, so when you ask to have your number switched, you have to ask for both. A total pain and waste of time- and reason to stick to AA.
There’s definitely some issue going on. I recently flew a 6 segment return flight on qatar of which 2 were codeshared with jetblue. When i claimed aadvantage miles for these later, i got credit for the qatar legs but not the JetBlue ones. I even separately tried claiming them with the jetblue flight codes but didn’t work.
I’ve had this problem too. One way that sometimes works for me is to not use an email associated with your Trueblue account. Even then, on one recent trip, I noticed it changed from my AA to B6 account. I then had to spend over 1 hour on hold to have it changed back. JetBlue really needs to find a away for members to change the loyalty program without having to call. I’ve had this...
I’ve had this problem too. One way that sometimes works for me is to not use an email associated with your Trueblue account. Even then, on one recent trip, I noticed it changed from my AA to B6 account. I then had to spend over 1 hour on hold to have it changed back. JetBlue really needs to find a away for members to change the loyalty program without having to call. I’ve had this issue with non-elite family members. At the time, with 4+ hour waits, it wasn’t worth the hold time. However, if my BP prints with AA elite on it, AA is usually where the trip is credited.