Some Hotels Aren’t Good At Measuring…

The point of this post isn’t at all to pick on a specific hotel, but rather to see how you guys feel about how hotels advertise the size of their rooms. For real estate, there are strict guidelines about what can be advertised as part of a house’s square footage. You can also advertise outdoor space or whatever separately, but that doesn’t count towards the actual square footage of the house (at least based on my research).

However, I’ve had a couple of hotel stays lately that have left me wondering about how hotels are measuring their rooms. Sure, it’s human nature to add a couple of inches or subtract a few pounds, but that shouldn’t apply to hotel rooms.

For example (I’m not meaning to pick on this hotel, because my stay was fantastic, and the problem isn’t exclusively at this property), I just wrapped up a stay at the W Punta de Mita, and the room I was in was advertised as being 637 square feet. That’s huge, and about the size I’d expect for a junior suite.

Room-Size-2

However, when we arrived, we found a (lovely) room that was no bigger than a standard room in most other places. I’d estimate it maybe had an interior space of 400 square feet. Maybe. There wasn’t even a sitting area, but perhaps that’s more W styling than a function of space. 😉

W-Hotel-Punta-De-Mita - 6

W-PM

My guess is that they were including the exterior space in the square footage, as the room had a beautiful outdoor area in the front, and then another balcony in the back. But typically (in a house or any other hotel) you’d expect that to be in addition to the advertised square footage, and not part of it.

W-Punta-de-Mita

Punta-Mita

For example, I recently stayed at the W South Beach, which (I think correctly) advertises the square footage, and then in addition to that says there’s a 100 square foot balcony.

Hotel

Speaking of which, the supposedly 564 square foot room at the W South Beach felt significantly bigger.

w-south-beach-20

w-south-beach-19

Like I said, I had a fantastic stay, and the W Punta de Mita isn’t the only hotel to do this — tons of hotels exaggerate the square footage of rooms. However, you’d think there would be some consistency as to how they advertise, because on some level it’s false advertising.

When hotels advertise room square footage, do you assume it to be interior space, or is advertising exterior space fair game?

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Sarah Guest

I just experienced this at Garza Blanca Preserve Resort in Puerta Vallarta. The description for their Junior Suite states that it is 985 sq feet. However, the interior square footage is probably between 500-600 square feet. I have a good sense for that size, because I live in a small craftsman house and my main floor is 700 square feet. When I spoke with the hotel, they insisted that the room was 985 sq feet as stated. Looking back at the floor plan included in the room description, my guess is that they are including the balcony and the "foyer" in the square footage. While I would have appreciated more detail on the breakdown of the room versus the balcony, I think including the foyer in the size calculation is false advertising and definitely misleading. This "foyer" was not private at all,shared with the travelers next door, and accessible to anyone who hopped off the elevator. No reasonable person would have expected the non-private entrance to their hotel room to be included in the size calculation.

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Omer Guest

Do you find this to be an SPG only thing or across the board? I recently stayed at the Vana Belle in Koh Samui - which has a stated square footage of 928 sqft on their basic room. Each room includes a private pool area, and it was very obvious when you walked in that the hotel included that outdoor space in the square footage of the room. All that aside - I knew what I was getting when I booked the room and was in no way disappointed, but still...seems a bit misleading...

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Kerry Diamond

Agree with @Adrian that this may well follow local market practice - in Hong Kong for example marketed sq footage includes the apartment's share of usable public areas such as corridors and elevators! Having said that, an international chain hotel has an obligation to enforce usable and clear category standards across their properties otherwise what's the point of staying with them? I would be asking for an explanation if not ultimately a discount.

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Rupert Guest

In many countries, for example in SE Asia, outdoor space is counted in full in any size given for real estate purchases - or hotels for that matter, and perfectly legal. In other countries, for example Germany, for real estate outdoor space is counted at half the size. So, if you travel internationally, you'll have to live with the local rules. While it may not be fraudulent, it would still be more appropriate to specify the indoor/outdoor space as the one example does.

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Adrian Guest

It's also cultural - here in Asia the interior square footage is just the external dimensions of the said space, whereas in the US the custom is to calculate the actual usable internal space. This seems to be the rule for real estate/property, at least in my experience.

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