Guide To Chase Sapphire Lounges: Access, Locations, Amenities, And More

Guide To Chase Sapphire Lounges: Access, Locations, Amenities, And More

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Nowadays Chase operates a network of airport lounges, known as Chase Sapphire Lounges by The Club. These lounges are operated in collaboration with Airport Dimensions, though these Chase lounges really offer an elevated experience.

Credit card issuers are looking for all kinds of ways to woo premium customers, and airport lounge access is one of those ways. That’s why we see similar concepts with other card issuers, like Amex Centurion Lounges and Capital One Lounges.

In this post, I want to cover everything you need to know about the Chase Sapphire Lounge network, from locations, to entry requirements, and more. In particular, this reflects the recent updates we saw to access requirements. At the moment, Chase has nine lounges, with plans for the network to continue to expand.

Link: Learn more about the Chase Sapphire Reserve® Card or Sapphire Reserve for Business℠

Chase Sapphire Lounge locations

There are currently nine Chase Sapphire Lounge locations, and they’re all in the United States. On top of that, there are at least two more in the pipeline. Lastly, I should mention that there used to be a Chase Sapphire Lounge Hong Kong (HKG), but that closed in January 2026, as it was rebranded. Furthermore, there used to be a Chase Sapphire Terrace Austin (AUS), and that closed in March 2025, as the airport has other plans for the space.

I’ve been lucky enough to visit five of these lounges, so let’s go over the details of each location below, and I’ll rank them starting with my favorite (at least for the ones that I’ve been to).

Chase Sapphire Lounge New York LaGuardia (LGA)

Here are the basics of the Chase Sapphire Lounge New York LaGuardia (LGA):

  • The lounge opened as of January 2024
  • The lounge is roughly 21,800 square feet
  • The lounge is open daily from 4:30AM until 9:30PM
  • The lounge is located in Terminal B, near the Eastern Concourse (leading to gates 40-59)

The LGA Chase Sapphire Lounge is a two-story stunner that will make you feel like you’re not at an airport. The lounge features a great selection of food (including ready to eat and a la carte options), a huge selection of cocktails, barista coffee, and cold brew on tap.

There are also a variety of amenities, including a play room for kids, an arcade, two relaxation chairs, and a Face Haus spa, offering complimentary 30-minute treatments on a first come, first served basis.

This lounge also has the Reserve Suites by Chase, consisting of three private rooms that can be reserved in blocks of three hours. If you book this, you’ll receive a dedicated suite attendant, a special menu from Jeffrey’s Grocery, a personal bathroom with a shower, a signature caviar service upon arrival, a special wine list curated by Parcelle, a fully-stocked snack and refreshments center, and a gift prior to departing. The cost? $2,200-3,000, depending on which room you select.

Read my review of the Chase Sapphire Lounge New York LaGuardia.

Chase Sapphire Lounge by The Club New York LaGuardia (LGA)
Chase Sapphire Lounge by The Club New York LaGuardia (LGA)

Chase Sapphire Lounge Philadelphia (PHL)

Here are the basics of the Chase Sapphire Lounge Philadelphia (PHL):

  • The lounge opened as of February 2025
  • The lounge is roughly 20,000 square feet
  • The lounge is open daily from 5AM until 10PM
  • The lounge is located in the connector between Terminal D and Terminal E

The PHL Chase Sapphire Lounge is the second biggest lounge in the network, and sets a new standard for lounges at the airport. In addition to the signature food and beverage offerings, the lounge has some unique amenities, like a beer garden with craft beer, a game room with retro arcade machines, private rest pods, and facial treatments from Face Haus.

Read my review of the Chase Sapphire Lounge Philadelphia.

Chase Sapphire Lounge by The Club Philadelphia (PHL)
Chase Sapphire Lounge by The Club Philadelphia (PHL)

Chase Sapphire Lounge Boston Logan (BOS)

Here are the basics of the Chase Sapphire Lounge Boston Logan (BOS):

  • The lounge opened as of May 2023
  • The lounge is roughly 11,500 square feet
  • The lounge is open daily from 5AM until 11PM
  • The lounge is located between Terminal B and Terminal C

The BOS Chase Sapphire Lounge is gorgeous, easily the nicest lounge at the airport. The lounge boasts delicious food (including ready to eat and a la carte options), a huge selection of cocktails, a taproom serving beer, and cold brew on tap.

Amenities in the lounge include a play room for kids, shower suites, a relaxation area, and massage chairs.

Read my review of the Chase Sapphire Lounge Boston Logan.

Chase Sapphire Lounge by The Club Boston Logan (BOS)
Chase Sapphire Lounge by The Club Boston Logan (BOS)

Chase Sapphire Lounge New York Kennedy (JFK)

Here are the basics of the Chase Sapphire Lounge New York Kennedy (JFK):

  • The lounge opened as of January 2024
  • The lounge is roughly 7,600 square feet
  • The lounge is open daily from 5AM until 11PM
  • The lounge is located in Terminal 4, just past security, above gate A2

The JFK Chase Sapphire Lounge is actually operated in partnership with Etihad Airways, as the former Etihad Airways Lounge has been taken over and renovated. The lounge is a bit smaller than most of the others, but still has beautiful decor and an excellent selection of food, with ready to eat and a la carte options (including halal options). There’s also a bar with cocktails, as well as cold brew on tap.

The lounge doesn’t have much in the way of other amenities, though. The only other major features would be the shower rooms and prayer rooms.

Read my review of the Chase Sapphire Lounge New York Kennedy.

Chase Sapphire Lounge by The Club New York Kennedy (JFK)
Chase Sapphire Lounge by The Club New York Kennedy (JFK)

Chase Sapphire Lounge Washington Dulles (IAD)

Here are the basics of the Chase Sapphire Lounge Washington Dulles (IAD):

  • The lounge opened as of March 2024
  • The lounge is roughly 5,200 square feet
  • The lounge is open daily from 6AM until 10PM
  • The lounge is located in Concourse A, near gate A14

The IAD Chase Sapphire Lounge is operated in partnership with Etihad Airways, as the former Etihad Airways Lounge has been taken over and renovated. This is a similar arrangement to what you’ll find at the New York JFK location. The lounge is a bit smaller than the others, but still has beautiful decor and an excellent selection of food, with ready to eat and a la carte options. There’s also a bar with cocktails, as well as cold brew on tap.

The lounge doesn’t have much in the way of other amenities, though. The only other major feature would be the shower rooms and prayer rooms.

Read my review of the Chase Sapphire Lounge Washington Dulles.

Chase Sapphire Lounge by The Club Washington Dulles (IAD)
Chase Sapphire Lounge by The Club Washington Dulles (IAD)

Chase Sapphire Lounge Dallas Fort Worth (DFW)

Here are the basics of the Chase Sapphire Lounge Dallas Fort Worth (DFW):

  • The lounge opened as of July 2026
  • The lounge is roughly 18,000 square feet
  • The lounge is open daily from 5AM until 10PM
  • The lounge is located in Terminal D, near gate D25

The DFW Chase Sapphire Lounge is the latest addition to the network, and it appears to be among the best. This is the first lounge in the network to have a dedicated whiskey lounge, with guided pairings and a custom barrel selection. It also has a dedicated wellness zone with Face Haus facials, shower rooms, and resting pods, so it’s packed full of amenities.

Chase Sapphire Lounge by The Club Dallas Fort Worth (DFW)
Chase Sapphire Lounge by The Club Dallas Fort Worth (DFW)

Chase Sapphire Lounge San Diego (SAN)

Here are the basics of the Chase Sapphire Lounge San Diego (SAN):

  • The lounge opened as of December 2024
  • The lounge is roughly 10,000 square feet
  • The lounge is open daily from 5AM until 10PM
  • The lounge is located in Terminal 2 West, between gates 46 and 47

The SAN Chase Sapphire Lounge is without a doubt the best lounge at the airport. It’s a good size, and in addition to great food and drinks, also has a wellness area with bookable private rest pods, on-demand digital meditation from Devi Brown, and facial treatments from Face Haus.

Chase Sapphire Lounge by The Club San Diego (SAN)
Chase Sapphire Lounge by The Club San Diego (SAN)

Chase Sapphire Lounge Las Vegas (LAS)

Here are the basics of the Chase Sapphire Lounge Las Vegas (LAS):

  • The lounge opened as of December 2025
  • The lounge is roughly 4,600 square feet
  • The lounge is open daily from 4:30AM until 11PM
  • The lounge is located in Terminal 1, Concourse C, between gates 23 and 24

The LAS Chase Sapphire Lounge is the second smallest in the network, so while it’s well regarded, it also has limited amenities. The lounge does have a champagne parlor, where travelers can enjoy sparkling drink selections by bar cart service, including glasses of champagne, mimosas, and seasonal spritz cocktails, as well as passed bites, to their seat.

Chase Sapphire Lounge by The Club Las Vegas (LAS)
Chase Sapphire Lounge by The Club Las Vegas (LAS)

Chase Sapphire Lounge Phoenix (PHX)

Here are the basics of the Chase Sapphire Lounge Phoenix (PHX):

  • The lounge opened as of November 2024
  • The lounge is roughly 3,500 square feet
  • The lounge is open daily from 4:30AM until 10:30PM
  • The lounge is located in the South 1 Concourse of Terminal 4

The PHX Chase Sapphire Lounge is the smallest lounge in the network. So while it has the signature food and beverage offerings you’d expect from a Chase Sapphire Lounge, it’s otherwise lacking when it comes to amenities.

Chase Sapphire Lounge by The Club Phoenix (PHX)

Future Chase Sapphire Lounge locations

In addition to the nine Chase Sapphire Lounges that are currently open, there are firm plans for at least two additional Chase Sapphire Lounge locations to open. Specifically, here are the planned Chase Sapphire Lounges we can expect, in the order that they’re expected to open:

Chase Sapphire Lounge entry requirements

The Chase Sapphire Lounge by The Club portfolio has unique entry requirements. These lounges are intended primarily as a perk for those with the Chase Sapphire Reserve® Card (learn more) and Sapphire Reserve for Business℠ (learn more).

All Chase Sapphire Lounges have the same entry requirements, as follows:

  • Those with the Chase Sapphire Reserve or Sapphire Reserve Business can access the lounge an unlimited number of times, with up to two complimentary guests; this same policy applies for those with the J.P. Morgan Reserve Card and the Ritz Carlton Credit Card, which is no longer open to new cardmembers (the Ritz-Carlton Credit Card used to allow unlimited guests, but that’s no longer the case)
  • Eligible cardmembers can bring in additional guests beyond the two complimentary ones for $27 per guest
  • Lounges can be accessed either with your physical eligible credit card, or with the Priority Pass membership that’s associated with that card
  • Those with a Priority Pass™ membership issued through any other means, including through cards like the Capital One Venture X Rewards Credit Card (learn more) and American Express Platinum Card® (learn more), no longer receive any access to Chase Sapphire Lounge locations; these memberships used to offer one lounge visit per year, but that has been cut as of August 15, 2026, so is no longer a perk
  • If you don’t have access to Chase Sapphire Lounge locations, you can outright buy it for $100 per person per visit, subject to availability
  • Chase Sapphire Lounges are generally only accessible within three hours of departure, and can’t be used as arrivals lounges; the exception is that you can access lounges up to five hours in advance if you are on a connecting itinerary (meaning you are between an arriving and departing flight)
  • Regardless of how you access Chase Sapphire Lounges, children under two years old enter free, while all other children would need to either count as a guest or pay an entry fee

This is an excellent network of lounges, and it could be a good value to add authorized users to the Chase Sapphire Reserve, as they get the same lounge access privileges as the primary cardmember. Meanwhile authorized users on the Sapphire Reserve Business don’t receive any sort of lounge access (but they can also be added to the card with no additional annual fee).

Lastly, I should mention that while the Chase Sapphire Preferred® Card (learn more) is a great product, it doesn’t offer any sort of lounge access.

Chase Sapphire Lounge by The Club New York LaGuardia (LGA)

Chase Sapphire Lounge access rules chart

If you’d like all of the above about Chase Sapphire Lounge access requirements in an easier to read chart, see below. 😉

Access Method
Chase Sapphire Lounges
Chase Sapphire Reserve / Sapphire Reserve Business / Ritz-Carlton Card
Unlimited visits
Complimentary guests
Up to two free guests (plus children under two years old), and $27 for each additional guest
Not otherwise eligible for access
May purchase entry for $100/person, subject to availability
When can you enter?
Within three hours of departure, or within five hours when connecting
Chase Sapphire Preferred
No complimentary lounge access

My take on Chase Sapphire Lounges

When details of Chase Sapphire Lounges were first announced, I was skeptical. After all, they’re run in partnership with The Club, and they’re open to Priority Pass members (to some extent), so I figured the quality of the lounges would reflect that.

Well, I sure was wrong. Chase has done an amazing job with its lounges so far, and they just keep getting better. The food and drink selection in Chase Sapphire Lounges is top notch. Food options include both individually plated options that you can grab from a buffet, plus some a la carte options.

Chase Sapphire Lounge by The Club New York LaGuardia (LGA) food
Chase Sapphire Lounge by The Club New York LaGuardia (LGA) food

The drink selection is equally impressive, with signature cocktails, and some lounges having barista made coffee and cold brew on tap.

Chase Sapphire Lounge by The Club New York LaGuardia (LGA) drinks

The entry requirements for these lounges have also been streamlined a bit, which makes things more straightforward. Now they’re just open to those with cards like the Chase Sapphire Reserve and Sapphire Reserve Business, while I think it was confusing when other Priority Pass members were entitled to one lounge visit per year.

Chase Sapphire Lounge frequently asked questions

How many Chase Sapphire Lounges are there?
The Chase Sapphire Lounge network currently has nine locations, with two more officially in the pipeline, and several more likely to eventually be opened.
Where are Chase Sapphire Lounges located?
You’ll currently find Chase Sapphire Lounges in Boston (BOS), Dallas Fort Worth (DFW), Las Vegas (LAS), New York Kennedy (JFK), New York LaGuardia (LGA), Philadelphia (PHL), Phoenix (PHX), San Diego (SAN), and Washington Dulles (IAD).
Why do so many major airports not have Chase Sapphire Lounges?
One common question is why airports like Atlanta (ATL), Chicago (ORD), Denver (DEN), etc., don’t have Chase Sapphire Lounges. While airport lounge networks are always looking to grow, the short answer is that finding airport real estate can be really difficult, which is why it often takes many years for credit card companies to secure sufficient lounge space.
Which credit cards offer Chase Sapphire Lounge access?
Chase Sapphire Lounge access is intended for those with the Chase Sapphire Reserve, Chase Sapphire Reserve Business, J.P. Morgan Reserve Card, and Ritz-Carlton Credit Card.
Does the Chase Sapphire Preferred offer lounge access?
While the $95 annual fee Chase Sapphire Preferred is a great card, it does not offer access to Chase Sapphire Lounges, or any other lounges.
Does Priority Pass offer Chase Sapphire Lounge access?
A Priority Pass membership doesn’t offer Chase Sapphire Lounge access, unless the membership is issued through the Chase Sapphire Reserve, Chase Sapphire Reserve Business, J.P. Morgan Reserve Card, or Ritz-Carlton Credit Card.
Can you buy access to Chase Sapphire Lounges?
If you’re not otherwise eligible for Chase Sapphire Lounge access, you can buy it for $100 per person. This is on a space available basis.
How long before departure can you access Chase Sapphire Lounges?
Chase Sapphire Lounges can be accessed up to three hours before a flight’s scheduled departure. The only exception is that if you’re on a connecting itinerary, you can access Chase Sapphire Lounges up to five hours before departure at your connecting airport.

Bottom line

Chase is continuing to expand its airport lounge presence, with the Chase Sapphire Lounges by The Club concept. The network now has locations in Boston (BOS), Dallas Fort Worth (DFW), Las Vegas (LAS), New York Kennedy (JFK), New York LaGuardia (LGA), Philadelphia (PHL), Phoenix (PHX), San Diego (SAN), and Washington Dulles (IAD), with more lounges expected in the future. It’s exciting to see this network grow.

When it comes to accessing Chase Sapphire Lounges, the primary way to do so is by having the Chase Sapphire Reserve or Sapphire Reserve Business, in which case you can visit the lounges an unlimited number of times, with up to two guests. Other Priority Pass members no longer receive complimentary access to these lounges, though they can purchase access for $100 per person.

Fortunately the quality of these lounges is exceptional, and they’re among the best credit card lounges out there, in my opinion.

What do you make of Chase’s airport lounge concept?

Conversations (36)
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  1. igraf Guest

    The Chase Sapphire lounge in Phoenix is currently being expanded in size. Construction is happening now.

  2. kiowawa Diamond

    20 minute wait for the San Diego lounge at about noon yesterday. So busy they were sometimes behind on restocking food. Hard to find seats so we shared a round table with 6 seats. Only needed the card to access.

  3. Tom Guest

    I believe access previously required use of CSR's Priority Pass instead of presenting the card itself, which seemed odd. The ability to simply present the card is handy. Forgive me if I missed this in the article, I wonder if the card being in a digital wallet, as opposed to physically present, would work. Amex now allows digital wallet authentication of Platinum Cards for lounge access. (Delta lounges' NFC is non-functional.)

  4. JHS Guest

    So much negativity. Hopefully I'm never stuck sitting next to the worst of your insufferable readers, Ben.

    CSR lounges do what they're supposed to do. It's "upper middle class"; that's good enough. They have never disappointed me. (Yeah, I've been lucky enough to have never had to wait more than ten minutes for entry.) If all you complainers go away, it'll go down to five minutes.

    1. 1990 Guest

      Can’t handle the heat, get outta the kitchen. You want only roses? Go to Chase’s website.

      Or, if you want some real-talk, then loosen that tie, order a mojito, and enjoy the spicy comment sections of OMAAT!

      (And I say all that as someone who likes Chase Sapphire lounges! Bah!)

    2. Tom Guest

      Agreed. Some are grateful for the blessings in their lives. Others aren't. Some are able to improvise, adapt, and overcome adversity. Others can't.

  5. Sel_D Gold

    Yes they’re generally solid, but… having no wait estimate in the app is awful. Often times the trek to the lounge turns into a 60 minute wait and you board by then. They need to catch up with Amex and C1 in this regard.

    My other issue is being sat. I’ve waited 45 minutes before just to be given an awkward bar seat facing a blank wall. I prefer to be free range.

    ...

    Yes they’re generally solid, but… having no wait estimate in the app is awful. Often times the trek to the lounge turns into a 60 minute wait and you board by then. They need to catch up with Amex and C1 in this regard.

    My other issue is being sat. I’ve waited 45 minutes before just to be given an awkward bar seat facing a blank wall. I prefer to be free range.

    Oh and PHX is overstaffed in a very awkward way. Cool bar overlooking the apron, but between all the negatives I’d rather hit Amex/Escape or even Admiral’s.

  6. Bk Guest

    The key problem now with Chase lounges is overcrowding and 30-60+ waits to get in. The experience is t good enough to go to the airport 3 hours early so your can experience. Too many people means they need to put a spending minimum in place for unlimited access say $30-50k a year otherwise limit to once a quarter. If not it’s a fake benefit that becomes useless.

    Nobody goes there anymore because it’s too crowded. Yogi is where chase lounges are now.

  7. Chris Guest

    Last time I was at the one in LGA they required the physical credit card. Who carries these things around in 2026?

    1. igraf Guest

      I do. No way will I depend 100% on a phone with no physical backup while travelling.

  8. Ryan Guest

    The three-hour rule is terribly inconvenient, especially when connecting (although I understand the logic to avoid overcrowding). As a Sapphire Reserve member whose travel patterns would allow for, at most, 3-4 opportunities to use the lounges, I find it particularly frustrating. Fortunately, that's why God invented refundable tickets.

    1. Jerry Springer Guest

      3-hour…should be for 90 minutes and for only for those ppl that don’t have CSR….

      Since we know Chase is not going to pay the money to buy lounge operator outright or buy exclusivity rights so it’s customers can get ample value. Soooo not like Chase.

  9. Gabriel C Guest

    CSR nowadays feels like a "Beggar's ID", recently had a layover in IAD and all lounges (Chase, and 3 PP's) had a waiting list.

    Chase should have some sort of method to reserve a spot in advance, or at least publish its waiting list on its app.

  10. R B Guest

    Not related:

    “ New airliner sets record flying 24 hrs nonstop from Australia to France”

    https://arstechnica.com/gadgets/2026/07/new-airliner-sets-record-flying-24-hrs-nonstop-from-australia-to-france/

    1. Alert Guest

      Not related :

      "Australian rugby team sets record playing 24 hours nonstop against France ."

  11. adam stuart Guest

    Great summary - my only "complaint" with the LGA location is that showers are only available to those who book the reserve suites - the other lounges allow all guests access to the shower suites. My guess is that since most LGA flights are short-haul - that it is not a big issue. I love the sports themed bar at PHL - with all the teams represented; the Whisky Lounge at the DFW outpost (very luxuriously furnished) and the surfboard wall in San Diego

  12. 1990 Guest

    Chase Sapphire lounges at LGA (B), BOS, SAN, may be the best lounges I’ve been to at those respective terminals. At LGA, they give Amex a run for their money; however, the one at JFK (T4) just didn’t ‘do it’ for me (prefer C1 or Amex, there). Glad they’re continuing to expand. More options is great for all of us.

    1. askmrlee Member

      Not a "full" Chase Sapphire Lounge since it's Etihad co-branded and apparently even CSR holders are de-prioritized over Etihad premium travelers during their flight times.

  13. LadyOlives Guest

    Airport lounges are so middle class and nouveau riche. I prefer to avail myself to the VIP services that are exclusive and cost a fortune, so as to avoid the low American middle class hordes, their flip flops, and their values.

    1. 1990 Guest

      ^This reads like a deleted scene of Agnes van Rhijn from The Gilded Age: 'I’d rather be put to death... than set foot in a Chase Sapphire Lounge among the vulgar hordes.'

  14. Guy Guest

    An explanation regarding how one obtains the “priority pass” would be appreciated

  15. Peasant Guest

    I can confirm that the layover exception does not apply at JFK. We got stuck with a long layover and they wouldn’t even allow us on the waitlist because our flight was more than 3 hours away. Sad. But seemed too good to be true

  16. iamhere Guest

    I think it depends on specific locations if the Chase lounge is superior to others.

  17. Justin Guest

    I've read that the 3 hours before departure limit now applies even for layovers. Is anyone able to confirm, and if so, Ben could you update this post? Thanks.

  18. michael connecticut Guest

    Standing outside for 40 minutes to be admitted takes the joy out of having he Saphire Reserve privileges. In the choice coming of whether to accept the increased fee for the card to pass and just keep my AMEX platinum card with its Centurion access.

  19. Andy Guest

    I was recently turned away despite being on a connecting flight from the lounge at JFK. The most frustrating part is that they wouldn’t let me even join the waitlist until the 3 hour countdown to my flight began. What good is a 3 hour rule when there is a wait list and then you need to be at the gate long before departure? I’d have been lucky to get an hour. This is the primary reason I’ll be downgrading next annual fee. Amex was happy to let me in.

  20. mt_xing Diamond

    Lots of factually false information in this article. The Ritz card has unlimited guests, not two, when entering Sapphire lounges. And the three hour limit is firm; there is no exception for connecting flights (as I found out the hard way). Even on a long connection you must wait outside until 3 hours before your next flight departs. I went back and read the terms and indeed they were correct and this blog is wrong....

    Lots of factually false information in this article. The Ritz card has unlimited guests, not two, when entering Sapphire lounges. And the three hour limit is firm; there is no exception for connecting flights (as I found out the hard way). Even on a long connection you must wait outside until 3 hours before your next flight departs. I went back and read the terms and indeed they were correct and this blog is wrong. Chase does not have time limit exceptions for connecting flights.

  21. Aaron Guest

    I wish they’d open a lounge at ORD.

    Lucky how would you rate the 3 card lounges over all? Chase versus Am Ex versus Capital One?

Recent Comments The latest from the OMAAT community.

The comments on this page have not been provided, reviewed, approved or otherwise endorsed by any advertiser, and it is not an advertiser's responsibility to ensure posts and/or questions are answered.

igraf Guest

The Chase Sapphire lounge in Phoenix is currently being expanded in size. Construction is happening now.

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kiowawa Diamond

20 minute wait for the San Diego lounge at about noon yesterday. So busy they were sometimes behind on restocking food. Hard to find seats so we shared a round table with 6 seats. Only needed the card to access.

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Tom Guest

I believe access previously required use of CSR's Priority Pass instead of presenting the card itself, which seemed odd. The ability to simply present the card is handy. Forgive me if I missed this in the article, I wonder if the card being in a digital wallet, as opposed to physically present, would work. Amex now allows digital wallet authentication of Platinum Cards for lounge access. (Delta lounges' NFC is non-functional.)

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JHS Guest

So much negativity. Hopefully I'm never stuck sitting next to the worst of your insufferable readers, Ben. CSR lounges do what they're supposed to do. It's "upper middle class"; that's good enough. They have never disappointed me. (Yeah, I've been lucky enough to have never had to wait more than ten minutes for entry.) If all you complainers go away, it'll go down to five minutes.

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Sel_D Gold

Yes they’re generally solid, but… having no wait estimate in the app is awful. Often times the trek to the lounge turns into a 60 minute wait and you board by then. They need to catch up with Amex and C1 in this regard. My other issue is being sat. I’ve waited 45 minutes before just to be given an awkward bar seat facing a blank wall. I prefer to be free range. Oh and PHX is overstaffed in a very awkward way. Cool bar overlooking the apron, but between all the negatives I’d rather hit Amex/Escape or even Admiral’s.

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