9 Things Delta Air Lines Does Well

Filed Under: Delta

In the past week I’ve written posts trying to focus on what I think the major airlines are doing well. First I wrote a post about 11 things that American does well, and I followed that up with a post about 12 things that United does well.

It’s no secret that I think Delta offers the best overall experience of the “big three” US carriers in a meaningful way. So perhaps it’s not even necessary that I talk about what they do well, because I comment on it frequently. Even though I love loyalty programs, I’d say they do well in spite of their SkyMiles program.

Still, just to round out my take on the “big three” carriers, in this post I wanted to talk about the things that I perceive Delta to do better than the competition.

In no particular order:

The people

The reality is that in this post I’m just listing a bunch of things I appreciate about Delta, and I’m not weighing the relative value of each. If I were to do that, this point would be by far the most significant.

The employees at Delta are simply better than those at American and United. Period. Sure, there are of course some good employees at other airlines and some bad apples at Delta, but Delta employees are consistently the most professional and grateful for their customers. Delta employees view customers as the reason they have a paycheck, rather than as an inconvenience.

I’m not going to get too deep into that here, so see my previous post for more on that. Thank you Delta employees for taking such good care of customers, from SkyClub agents to flight attendants to pilots to gate agents to rampers (for delivering our bags within 20 minutes).

Delta 737

Delta SkyClubs

When it comes to airport lounges, all three US carriers have their own advantages. I commented on how United Polaris Lounges are the all around best international lounges offered by a US airline, while American Flagship Lounges are the best when you combine the access requirements with quality.

Delta unfortunately doesn’t have special lounges for international passengers, which is a disadvantage. However, their SkyClubs are significantly better than American Admirals Clubs and United Clubs.

They consistently have a much better food selection and friendlier service, so when I’m flying domestically I sure do appreciate SkyClubs.

Delta SkyClub SeaTac Airport

Operational reliability

Delta leads both American and United when it comes to operational reliability using most metrics. That matters.

In those situations where things do go wrong, Delta makes it easy to rebook through their website and app.

High-speed Wi-Fi

Delta has high-speed Wi-Fi on virtually all of their mainline aircraft, as they offer Gogo 2Ku. I’d say this more or less puts them on par with American in this regard, and way ahead of United, which doesn’t seem to realize it’s not 2012.

Entertainment on domestic flights

While American and (to a lesser extent) United don’t see the value in offering TVs on narrow-body planes, this is an area where Delta continues to invest, as they offer TVs at every seat on all newly delivered mainline aircraft.

To me, Delta has the right approach when it comes to their onboard experience.

The airline largely has older aircraft, but maintains them really well. American is doing the opposite — they’re spending billions of dollars on new planes, but they’re planes that passengers want to avoid.

A brand new Delta A220, with TVs at every seat

Earning elite status through credit card spend

I don’t have many nice things to say about Delta SkyMiles, though I do have to give them credit for being the only one of the major airlines that will let you earn all status tiers exclusively through credit card spend.

In addition to being able to get a Medallion Qualifying Dollar (MQD) waiver if you spend enough, you can also earn enough Medallion Qualifying Miles (MQMs) to earn any status level, including Diamond Medallion.

I appreciate the flexibility this provides. You can earn status exclusively through flying, exclusively through credit card spend, or through a combination of both.

Score first class upgrades with elite status

Rollover miles

Delta offers rollover miles, where if you overqualify for status in a calendar year, those extra MQMs in excess of the status you earned roll over to the following year. To me, this is a customer-friendly benefit that gives members a real incentive to continue flying an airline after they’ve qualified.

This is an area where I think many airlines are missing out, as they don’t provide an incentive to keep flying with them.

Maintain elite status longer with rollover miles

A sense of confidence & purpose

One of my major issues with both American and United is that they seem to have an identity crisis. Not only does this directly have a negative impact on their bottom line (in my opinion), but it also leaves their employees in a situation where they’re not motivated and aligned with the mission of the airline.

For example, with American, you have Flagship First Dining on one end of the spectrum, and the least comfortable domestic aircraft on the other end of the spectrum.

At United you have the most premium-heavy 767s you’ll find at any airline on one end of the spectrum, and the most punitive basic economy restrictions on the other end of the spectrum.

This is an area where Delta does much better, in my opinion, and that’s why I think their employees are also so well aligned with the goals of the company. Delta doesn’t try to be all things to all people.

To me, they’re remarkably consistent in delivering on their experience, whether you’re a non-elite in economy or a Diamond Medallion in first class.

Also, while I rarely like Delta’s “innovations,” I do have to give them credit for at least leading the way on things. Contrast that to American and United, which just copy most moves from Delta.

Pricing tickets well

Delta is more profitable than American and United, and they also have higher revenue per available seat mile. This can partly be attributed to the markets they serve, and also partly to them just pricing tickets better than the competition.

This ultimately isn’t good for upgrades, but Delta sells a higher percentage of first-class seats than American and United, and that’s because they often more reasonably price their first-class seats.

So when I am looking at fares on Delta, I regularly find myself in situations where first-class is available for a justifiable premium. For example, take the below flight from New York to Tampa, where fares range from $113 for basic economy to $267 for first class.

Well, I’d at least buy my way up to main cabin, so then I’d be paying $128. Personally, I’d pay an extra $139 to be in a first-class seat for nearly four hours (3hr11min block time, plus boarding starts 40 minutes before departure).

Bottom line

The above are what I consider to be the major strengths of Delta, though really the biggest thing it comes down to is the people. Delta employees know how to take care of their customers and make them feel appreciated, rather than like an inconvenience. That’s really what sets Delta apart, plain and simple.

I’d say Delta also offers the all around best domestic flying experience of the “big three” US carriers.

Meanwhile I think they offer the worst frequent flyer program of the “big three,” and I also think they offer the least impressive international business class product as of now (they don’t have international premium lounges, they use 767s with not-great seats, and only a limited number of planes have the new Delta One Suites).

I’m curious to hear what you guys think — what do you think Delta Air Lines does well?

  1. American is best internationally. Consistent seats and fleet, and you know exactly what you’re getting.

    United is best when you know that you’re getting an updated aircraft. Otherwise, forget it.

    Delta is best domestically. Better seats and a consistent product.

    My opinions, of course.

  2. It’s more than 5 years since I flew delta regularly but their service recovery was really good. Missed connection coming up the app or a phone call would sort you out very quickly and if not the red coats were always very helpful. It was such a real Ike way if getting op-upend on the way to Europe (your flight to Atlanta is going to misconnect so here’s a flight to jfk an an upgrade on both your legs) that I would book tight connections to play the lottery

    Anyway the op-ups aren’t the point it was that delta was always very good at getting you where you needed to go by any reasonable route in a highly proactive mannner.

  3. I was recently sitting at a Delta lounge and saw one a few of their crew buses go by. I always found their taglines like “Carrying the best employees” a bit too much. This last time I realized that they aren’t aimed at customers, but the employees themselves. If Delta keeps reinforcing that their employees are the best, the employees will begin to believe it and work harder. Employees will adapt to the standards that are set for them.

    I also have a recent tidbit where I really needed to test their Platinum Medallion line. My sister’s mother in law flew into the states from Europe. She booked through a site that ended up performing the transaction in Poland for a basic economy ticket. After some unforeseen circumstances, she needed to return early. I didn’t have any evolvement in purchasing the ticket. I called the Platinum Medallion line and explained the situation. The agent on the other end went out of her way. She had to transfer me over to the European department because of the Polish booking, but put a note in there to help me out. After the new agent read her note, she said the change should be impossible, but she will do it because of the previous agents comments. The came up with a reasonable change fee of 650 PLN which is about $170 US. Then she had some issues with the system doing the conversion back to Poland, so she had her supervisor waive that as well. I can’t see a chance that AA or United would have done anything similar . I didn’t really expect much except maybe a cheaper new ticket than the one that was offered publicly. Truly an excellent exchange.

  4. UA is the best for people who actually live in large cities and where time is of the essence, and thus, value breadth and depth of nonstops schedules over flimsy useless guarantees like 20min baggage guarantees where (1) seasoned biz travelers carry-on, (2) 20 mins is measured against opening of aircraft door not cargo door, but on-time metrics of the flight itself are measured against docking and brake engage, not against aircraft door, so this is somewhere where they could be fudging it a bit and have no consequences, and (3) they’ve included enough legalese crap like “other conditions out of Delta’s control” in the disclaimer such that it’s super easy for them to deflect responsibility, like somehow control tower were holding tarmac traffic for 5 seconds for a pushback, and they can use that excuse.

    if it’s THAT easy for your health insurer to deny your claim, how easy is it for a weasel airline who engages their lawyers even in positive press releases to jab the ME3, to deny any responsibility for their performance guarantee ?

  5. for me, DL’s crappy FF program negates the 9 things it does well. While every now and then, DL might spit out a nice J award price, asking for more 300k for a one-way transatlantic J award is 110% absurd.

    That’s why for paid domestic travel, I stick to AS and AA/BA for paid international. Everything crediting to AS of course. If I were to jump ship, I think I’d go to AA, i think.

  6. Rollover Miles and Points , the one item that loyalty programs should keep in place , as they keep customers coming back to the brand.
    Even if I had already qualified for Diamond, I kept flying Delta and using their AMEX credit card to hit bonus tiers so that the MQM’s earned would push me through the lean years.

    I will hit Titanium in about 6 weeks and do not see myself being blindly loyal to Marriott past that as they removed rollover Elite Nights

  7. I love Delta airlines. I fly American Airlines and their flight attendants are not welcoming. On Delta the flight attendants have treated as if I worked with the rhem. Internationally they are the best. American has better seats,but I will see how their seats in the new fleets hold up. Yes I agree that Delta is better.

  8. Delta is fine but in their markets where they charge high fares and where AA and UA are their only competition their aircraft have no ife. Try any southeastern city that connects to/ over Atlanta. Mostly all md-80 or 717, no tvs, and HIGH fares, way higher than your cheap nyc-tpa market that has a ton of competition. Delta delta makes most of its money in southern and midwestern markets where they can get away with extremely high fares and minimal service. This subsidizes their service in the coastal high competition markets. Have you spent much time in Atlanta or Detroit? Friendly is NOT how I’d describe the gate agents there. Delta gets away with what it gets away with because they own several high yield markets. If you believe it’s anything else then you’ve bought into their Pr drivel. End of story.

  9. @Davis – have you flown Delta internationally? Delta One is above and beyond AA’s hard/soft product – and thats not even comparing it to the Delta One Suites. Can we all agree the AA’s food is dog sh**?

    @henry LAX – are you saying that Seattle, LA, New York, Atlanta, Detroit, Minneapolis and SLC arent big cities? I am confused by this statement. For the business traveler in mind – if you begin to compare 1K to Diamond there are severe differences – Diamonds are treated more like GS’s are, if you’re 360 – forgettaboutit!

    @Canobbio – I will agree their FF program leaves a lot to be desired, but if you are willing to be flexible on days I have found some amazing deals with AF/KL in and around Europe/Asia – but that being said its all what your prefer ‍♂️

  10. A few more I like
    1. Lots of ways to redeem skymiles
    – upgrade to first class, “pay with miles”, award tickets, parter award tickets
    2. Earn skymiles with Lyft and AirBnb
    3. You said this already but they Pay and treat employees better, higher profit share bonuses, and it shows in their customer service level
    4. Transfer partner of AMEX
    5. Best Airline CC benefits
    6. Least restrictive Basic Economy policies of the Big 3 US airlines
    – they allow carryon, earn full MQM
    7. There is value in Skymiles redemptions if you know where/how to look and if you’re flexible with when and where

  11. How do you earn enough MQM via credit card spend to reach Diamond? The two credit cards I’ve seen have a maximum of 20k or 30k per year. Which card offers more?

  12. You cannot qualify for Diamond on card spend. It’s a max of 100K MQMs and you need 125K to get Diamond*

    Yes you can do this once with new app bonuses. No that’s not repeatable

  13. Lucky….In making the employee groups at Delta that you are thankful to, you left out one very important and vital group….Those of us in Reservations that work in the Selta Customer Engagement Centers! We are the ONLY airline call center to be a J.D. Power certified call center of ANY AIRLINE five years in a row!

  14. I fly to the US regularly, and having to fly domestically on any if the US airlines is an unpleasant experience. In the latest airline rankings Delta and Akaska are the highest rated US airlines, and they’re rated 37th and 38th in the World, so the above comments are all a bit of a joke.

  15. @Jason exactly. PHL is always outrageous for Delta going anywhere. When I search NYC, they’re significantly less.

  16. I don’t understand people who are praising Delta: I live in Atlanta, and Delta is the last choice for me to fly on it.

    1. Their “dynamic” award system is the most deceptive in the industry: it’s simply a license to uncontrollably increase their mileage requirements for awards tickets, especially for business class international travel. Case in point: just within last year, Delta has surreptitiously raised their business award requirements traveling from the US to Europe from 75,000 miles to 86,000 miles to 105,000 miles one way! This is practically twice than 57,500 miles on American and 60,000 miles on United!

    Delta has done it because a few years, it stopped publishing its award charts. That way, they think the can avoid a rancor from the award traveling community like this one, and as the comments above indicate, sadly they may very well be right. People go gag-gah about Delta perhaps without realizing that their reaction encourages other major airlines to follow suite–we’ve heard that United is going to introduce a similar system in November. This will leave only American as the only major US airline which is honest with their loyal customers. I pray they will not follow this despicable trend but I’m so afraid that we all pay a heave price for our gullibility.

  17. I’m curious why you think Delta’s Skymiles is the worst. I actually like it far better than American’s.

    I used to fly American exclusively (started when they were America West) and previous to the American merge, they were good. American, however does it with the 500 mile upgrades, which take you a ton of miles to get, and if you don’t have enough (or even 50 miles short, you have to use a full 500 mile upgrade) they will leave open upgraded seats rather than give it to a status member – this is awful! They also won’t let you upgrade if you fly on miles.

    Delta will upgrade you anytime, anywhere if you are on the upgrade list and reach the top of the list. They will still let you upgrade when you fly on miles. All airlines do the miles/segments and dollars thing now, so Delta isn’t any different in that. The segments do seem a little higher than the other airlines to reach same status, but other than that I’m curious why you think it is so bad.

  18. We have problems in south africa regarding our luggage. Why is our luggage examined without us be present.
    In Australia they do not open luggage without passenger being present.

  19. The one thing no airline with few exceptions does well, is keep its bathrooms clean.
    Emirates, Japan Airlines and China Southern seem to go out of their way to really keep the restrooms clean and stocked.
    Sadly, Delta’s bathrooms are consistently dirty, with water on the floor (one hopes it’s just water), few paper towels or little TP, one or the other, and no soap.
    Also, all airline bathrooms and toilets are getting smaller. No thought for the elderly or handicapped.

  20. I fly Delta within the US for one reason only : reasonably-priced economy-plus seats for my 6’5 frame.

    But the great staff and occasionally cheap F tickets are very nice also!

  21. My favourite part of Delta their mobile app being actually useful. It gives you delay updates, rebooking options when you’re delayed, bag tracking… All the things that shouldn’t be hard to do but somehow aren’t on other airlines.

  22. That’s all great.. but all those great items are offset considerably by the horrible value with Skymiles redemptions. I’ve seen business class r/t awards from US to Europe at nearly 500k miles! Same dates and cities and it’ll be half that or less using United miles.

  23. Delta is the best American Carrier period;Best Staff,Best food,Best aircrafts(Airbus for me for legroom etc) Best service.
    The only passengers who criticise Delta are those who want to book with miles only and who can therefore only fly on AA ”
    Quote:” This will leave only American Airlines as the only major US airline which is honest with their loyal customers”
    What does “honesty” got to do with this? Personally Id rather do a cash only or cash partly booking with Delta(or Southwest ) than with miles only with AA.

  24. @ Caroline
    “Delta is the best American Carrier period”

    To be fair, the main competition is so poor that you’d have to try hard *not* to be better than AA or United.

    Still, you’re wrong. Domestically, JetBlue is just *better* than DL by most reasonable metrics I can think of. And if you look over the border Porter is hands-down better than anything the US3 have to offer.

    More to the point, why would you choose any of the US3 internationally where you had a decent alternative?

    I need to get two US colleagues home from LHR to SFO and SEA respectively. There are 5 direct flights a day from LHR to SFO. 4 are operated by British carriers (BA and VS), just one by a US carrier (UA). For Seattle it’s even worse: 3 direct flights every day, but all are operated by British carriers, not a single direct flight offered by a US airline (yes, yes: I know DL owns a chunk of VS).

    In my experience that’s pretty typical: the US3 want you to use their hub-and-spoke system because it’s convenient and economical for them. Your needs don’t really come into it.

  25. You’re only paying an extra $139 to be in a first class seat for nearly four hours, not $159 😉

  26. Agreed on almost all, except the Sky Clubs. They are not the best of the 3 big US airlines. If anything they are very average with mediocre food, are always very crowded, and while innovative in 2008/9 when relaunched, they are now in need of a more upscale feel. Delta employees are just fine and my experience has been there is good and bad at every airline.

  27. Last year I was Delta diamond and United 1k, from my head to head experience Delta was hands down better in just about all aspects. Yes, United generally has better (intl) award space at the saver level, but that’s quickly going away with their change to dynamic pricing. I also agree with @Wes D, Delta might charge more miles for US-Europe routes but domestically I find better value with Delta miles vs UA, and you’re getting a superior product.

  28. Dani,
    This is a response to your comment about my post. You said you don’r understand why I hate Delta FF program–please read my post again, and hopefully you will see why. Perhaps you have 10 millions frequent miles on your Delta account, and of course in that case, it doesn’t matter to you how much Delta charges for its business class tickets on their international flights: 75K, 86k. 105K, or 320K ! (yes, this true: Delta lists that mileage requirement for one-way tickets on many of their international routes–this a result of their deceptive “dynamic” award system!

    For people like myself, who have only limited number of FF miles, this whole thing makes a huge difference, especially if you plan a family vacation in Europe and want to use your hard-earned miles on airplane tickets…So please think again about your opinion of Delta…

  29. For me, I mostly agree except for the last item, but I think that is due to the fact my “home” airport is ALB. I’ve run into scenarios not only with Delta, but AA and UA as well, although usually Delta vs. the other two.

    Some examples were First class tickets where say, AA/UA were within $100 of each other around $600. Delta wanted $3,000. It’s been that way more often than the others (although one time i had UA show up for $2,700 where DL/AA were like $580).

  30. I honestly don’t get the Delta cheerleaders on here, acting like this is Singapore/Emirates whereas United/American are like Air Koryo. LOL. The differences are ultra subtle and subjective, at best.

    For me as a frequent flier out of SFO, it doesn’t make sense for me to travel regularly on Delta, unless I was going to Atlanta every week, or something. I have more options on United and its a lot more convenient. Besides this, having gold status on United, getting economy plus access (with aisle seating) and Star Alliance lounge access beats having zero access on Delta, hands down.

    I have some co-workers that go out of their way to fly Delta domestically when that often means a connection, a much longer travel day and often missing their flight vs flying direct with United. I honestly just don’t get it. I’ve flown Delta recently and its decent (I do like the live tv) but not worth this major inconvenience.

  31. Here are some other things Delta DOES WELL!!
    1.COMPLAIN like a little baby
    2.Massively bully other airlines esp. Qatar, The ME3, Southwest in Dallas, Alaska in Seattle. Delta even started a fare war with Cathay Pacific, realized it couldn’t win and pulled out of Hong Kong. The same will happen when it starts flying to Mumbai. Delta will BULLY and undercut other airlines then eventually pull out of India when it can’t get it’s way. BTW Emirates flies to around 10 places in India and you can start in New York!
    3.Discriminate against other airlines that are not a threat but personally not to Delta’s taste because of the part of the world these airlines come from.
    4.Spread misinformation, lies,and half truths.
    5.Act as a ringleader to start controversies that are not factual and are misleading and get AA and UA to join them.
    6.Hold on to planes that are 15 to 25 years old while they rake in billions in profits.
    Delta is #37 on Skytrax’s top 100 airlines for 2019, AA is #71 and UA is #88 and these are the two airlines you compare Delta too.
    Even Vietnam Airlines looks good next too AA and UA.

  32. @SFO Flyer, of course if you’re hub captive it doesn’t make sense to fly other airlines usually. A business traveler with even bottom tier status on any of the US3 is going to have a better experience most of the time than a non-status pax on any domestic airline. Not everyone is stuck at a hub though, so for those of us I think DL is really a no-brainer. 99% of the places I travel to for work require at least one connection no matter which airline I fly, so DLs IRROPS handling and on-time performance really shine in this case. No one is pretending Delta is on par with Singapore or Emirates, but to be fair, those airlines and Delta are serving an entirely different market 99% of the time. Comparing the thousands of US3 domestic flights daily to the relatively tiny INTL-only operations of those airlines is apples to oranges.

  33. As a Delta purser I greatly appreciate this writing, so thank you! A ramp agent proudly shared this blog with me this morning. 🙂 I’m a 22 year Delta veteran (half way to the top!) and I’m proud of my company. Delta is southern hospitality and as of May 2nd we’ve ramped up our International hospitality (which should be evident on every flight around the globe). Delta has invited us create moments of connection that align with our already friendly demeanors…and inspire our colleagues to do the same. We know courtesy, consistency and cleanliness , an experience rather than just a seat, are worth paying for and while, in my opinion, our game has been well played…we’re stepping it up internationally. Thank you for praising our people! When I started flying our motto was “We love to fly and it shows”. For my friends and coworkers it still does and always will. 🙂

  34. Interesting analysis. I usually have to fly ATL to ORD and back. United beat out Delta by a double digit percentage on price for comparable service. I was somewhat surprised by this. Delta is nice enough but they have often seemed to treat Chicago as not worthy of much competition effort. Both airlines have decrepit gates in the other’s main bases of operation. United is lousy at ATL and Delta is lousy at ORD. Maybe the 2020s will bring upgrades and renovations at both airports.

  35. One thing Delta does not do well: no lounge access with the purchase of a full-fare (i.e., non-upgraded) first class ticket. For those who don’t fly often but want a premium experience, this seems strange. When flying internationally, KLM, British Airways grant lounge access with the purchase of a first or business class ticket. Not so Delta.

  36. Delta IFE movies now almost entirely edited versions that on principle I refuse to watch. The selection is much weaker than AA and UA, too, with changeover to new selections much slower.

  37. Is Delta a good choice (either award or paid travel) to fly from Chicago to Havana, Cuba, and also return flight from Havana to Portland, OR (or Seattle, or SFO)? If not, what airlines would be the best choice for these flights? Thanks!

  38. Just remember, unlike Alaska Airlines, you don’t get into Delta Lounges being booked in basic domestic Delta First Class. You have to be flying Delta One or Delta/partner internationally.

  39. Alaska Airlines is way better than Delta, American, or United, and competes with all three in some markets, but you already know that, right? I guess you are pointing out that among the 3 largest, which have all become big corner-cutters when it comes to customer service and passenger comfort, not to mention price gougers when it comes to add-on fees, Delta is the lesser of 3 evils.

  40. Obviously Delta is very good at making money. It is also very good at lying and being hypocritical although that is a close race among the US 3.

  41. I am a domestic Delta flyer. A Gold Medallion and will probably never get beyond that rank. My airport is an outstation (PNS) and I have the ability to choose and have before. I am not a fanboy, I am very aware of what my choices are, but I will continue to use Delta. Employees, Service, Irrops, are number one for me and DL does that. Flying international I might have a different opinion as that is rare for me. Just being honest..

  42. @dan I’d agree Alaska has a solid product, and great FF program…that said for someone not living in the northwest Alaska isn’t really an option domestically, with zero intl metal. I’m based in Midwest and a non hub-captive, so I’d favor Delta over UA/AA any day based on all the positives they offer. That said Alaska is (slowly) increasing their network in the Midwest/East, so my views could change over time, fingers crossed…

  43. @sam, i just read on Business Insider that “Delta Air Lines introduced a new program on Wednesday for passengers to reclaim their lost frequent-flyer status.” You might want to check the article.
    @the nice paul, yes you are right i was not speaking about Delta s’superiority “domestically” or compared with other British ,Singaporean French etc airlines but compared with UA and AA(regular US commercial airlines on international flights)
    For your two “US colleagues you need to get home from LHR to SFO and SEA respectively”,i would pick up any British carrier and avoid UA at all costs(no personal Tvs,scarce and mediocre food..)if you don’t want them to complain to you or be grumpy after their flight. Just saying…

  44. @SFO Flyer I am in Silicon Valley, so I assume that’s SF enough. It’s true United has many direct flights and Delta would need to connect. If you have tried to drive 101 to/from SFO from the South Bay, you realize the time waste from heavy traffic and the constant white knuckle ride – any small accident will result in likely miss your flight unless you leave very early. By flying out of SJC or OAK and connect at one of DL hubs, the extra time is really minimal for South Bay people. I rather have a short drive to SJC and spend that could-be commute time to SFO, in the Sky Club. That said, for technology industry workers, United is by far the better choice because of the really robust network out of SFO and because key United hubs are also technology hubs. Delta has reduced their international footprint significantly and rely on half-baked partnerships. This is evident in that most of the SF Bay big tech have nearly exclusive contracts with United.

  45. Those comparing US3 to ME3 or SQ or other airlines surely never looked at their balance sheet…
    As an investor, I am extremely happy with the financial performance of these company…
    Let’s do this. Compare SQ today and SQ 10 years ago… They’re feeling the heat from all the LCC in south east asia… Temasek holding now makes people pay to book their seat in SQ if buying discounted fares. 15 years ago this is unheard of. This is just how the industry is moving towards.
    Also, SQ and ME3 airlines are not public company. They’re merely a national brand that they need to keep afloat as national pride.
    And please don’t tell me if scoot/lion/air asia is better than US3…

  46. Yes, Delta airlines always give good services. I personally preffer delta airlines because of their comfort and free Wifi as well. As you said there are so many things they offering nicely. I even call on this number: 1-800-221-1212 and get all the information about my baggage and booking information.

  47. I will be flying Delta this coming holiday for the first time. Hopefully this will be a good experience for me.

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