American Airlines Bans Passenger Who Handed Flight Attendant Vicious Note

I was a flight attendant and supervisor of flight attendants for 39 years, and recently retired. I was beyond fortunate to receive my initial training at TWA. I loved my profession, celebrated my coworkers, endured heartbreaking mergers and acquisitions and did my upmost to professionally spread love on every flight I ever worked. No one outside our industry can truly understand what it takes to show up for what are often 18 hour days, and 5 hours of sleep, and still smile, handle unexpected challenges and stay healthy, both emotionally and physically. One of the most important things I always did on those "challenging " flights, was to do my upmost to enlist my guests in my goal of a peaceful flight. I always gave the disruptors the opportunity to choose a new behavior. If they did, we could proceed on without further incident, but sometimes they did not make the choice to adopt the peaceful behavior and that is TOTALLY UNACCEPTABLE on a crowded tube filled with human beings. It has gotten SO much worse now. Airlines would be so wise to actually teach high level conflict resolution. I am striving to become a secular chaplain serving front line airline professionals. They deserve that sort of support!

It's great that airlines are banning these idiots, but I hope there is sharing of that info, so they are not just banned from one airline, but all US carriers.

Thanks @ben for posting this in general for people to see, because oftentimes, it's impossible to fully empathize if you do not know what people actually experience in their roles in life. This isn't giving that hateful person a platform, because, like you said, they are not called out by name, they remain just an anonymous jerk that we now know exists. We can watch out for them and wonder about the path in their life that lead to such hatefulness over someone just doing their job. I've seen and heard terrible stories of people treating both crew and other passengers horribly, and whatever is in that person's brain that makes them feel it's acceptable to say something like this means they are out in the world probably doing equally ugly things in other situations where they also feel entitled and treat others poorly.

I guess I'm old. I was born mid seventies and remember (name your brand) for me pan am, varig,and also klm flights, long haul where as a a child I could go to the cockpit and the crew would happily entertain me. As an adult I've been flown a lot. I've never ever had a bad experience with any particular flight attendant. Any of the crew. Or any airline. (Although I do think southwest has terrible very bad humor) even in the late nineteen nineties you could cross the Atlantic smoking and drinking. Normally at the galley. With the crew. Being friendly and treating people properly well it's a lost art. As a kid I was exploring, and talking with the captain, co pilot the whole crew. As an adult, I'm even more friendly, and fear The trombosis. So.iwalk exercise and The crew is always friendly. The crew is there to take care of us, and yes even serve us food and drink (at least outside the US) we should have more respect for flight crews. The entitlement here... It should be common sense that a person should not be rude to others. On top we're talking about a flight crew I think most negativity in this comment section is coming from people who never fly and no. It's not racist to say the people who leave passive aggressive messages like that note are most likely first world white people who make problems out of nothing. It's got nothing to do with Trump. I agree. But if you ever fly international.... You know it's very 'merikun

I usually fly business or first and I expect that the flight attendants would at least be a little classier but not wit AA. They simple work as if they hate their jobs and their "clients". I don't know what happened to this lady who whore this note, I am assuming it's a lady, looks like it, but flying a lot like I do, I totally understand her frustration.