Basics of the new United Club Chicago O’Hare
A new United Club has opened at Chicago O’Hare Airport (ORD). The lounge is 17,000 square feet, with seating for more than 400 guests. It’s located in Terminal 1 Concourse C, near gate C10, and is open daily from 5AM until 9PM. What should customers expect from this new lounge?
- The club’s seating includes a variety of options, including recliners, couches, and chairs, and areas meant for lounging, dining, relaxing, working, and socializing
- The club has self-scan e-gates for entry, as well as customer service via agent on demand kiosks, where travelers can video chat, text, or call a customer service representative with any travel needs or questions
- For nursing parents of travelers looking to meditate or pray, the club has a dedicated wellness room
- The lounge has Chicago-inspired design, described as bridging an industrial and modern look
The new United Club near gate C10 replaces the former United Club near gate C16. The new lounge is roughly twice the size of the previous United Club, so adds significant capacity, and should help with crowding. It’s my understanding that the United Club near gate C16 will eventually become part of the United Polaris Lounge, so that this space can expand. See this post for details on how to access United Clubs.
Below you can find some pictures of the new United Club Chicago.
My take on the new United Club Chicago
The new United Club Chicago looks nice to me. I like the design, I love the amount of natural light and floor-to-ceiling windows, and I appreciate that this lounge adds significant capacity, which always helps with reducing crowding.
A few thoughts beyond that:
- What’s the point of customer service via agent on demand kiosks, rather than being able to deal with people in real life? That seems like a weird thing to highlight as a benefit of a new lounge, since usually one of the best parts of lounges is in-person customer service
- The United Club Newark that opened in May 2022 was supposed to be the model for United Clubs going forward, and I love how that lounge has a barista bar; unfortunately it seems that concept isn’t being expanded to this lounge in Chicago, which is disappointing
- Hopefully we also see soft product improvements with the opening of the new lounge, including an improved food selection
- American is also refreshing its Admirals Clubs, and I have to say that I think I prefer American’s design style, and find it to be a bit more sophisticated and elegant; the United Club design still feels a bit sterile and industrial to me, though I do appreciate the art
The new United Club Chicago O’Hare Concourse C has just opened. The lounge is located near gate C10, and replaces the United Club near gate C16 (which will become part of the Polaris Lounge). The lounge has nice decor, adds significant capacity, and has great views. I’m just sad that the barista bar that we saw introduced at the United Club Newark won’t be expanding to Chicago.
What do you make of the new United Club Chicago?