JetBlue has just revealed some changes coming to the carrier’s TrueBlue Mosaic elite status program next year. The carrier totally overhauled its loyalty program in 2023, and we’ve seem some minor tweaks since then. We’re now going to see additional changes in 2025, and they’re both good and bad (though I think for most people they’ll be bad).
This development comes as JetBlue has announced plans to open airport lounges, and also to introduce a new premium credit card.
In this post:
Changes coming to JetBlue Mosaic program
Changes are coming to JetBlue TrueBlue’s Mosaic status in 2025, and there are both positives and negatives. To start, let me remind everyone of the basics of how JetBlue’s elite status works. JetBlue Mosaic has four different tiers, and the method of elite qualification is known as “tiles.” Here are the details of each, in terms of required JetBlue spending or co-branded credit card spending:
- The first Mosaic tier requires 50 tiles, which equates to $5,000 of spending on JetBlue or $50,000 of credit card spending
- The second Mosaic tier requires 100 tiles, which equates to $10,000 of spending on JetBlue or $100,000 of credit card spending
- The third Mosaic tier requires 150 tiles, which equates to $15,000 of spending on JetBlue or $150,000 of credit card spending
- The fourth Mosaic tier requires 250 tiles, which equates to $25,000 of spending on JetBlue or $250,000 of credit card spending
With that in mind, let’s talk about what’s changing, roughly in order of significance (as I see it). While the airline put out a press release about the positive changes, it left out the negative changes, which were reported by @xJonNYC.
JetBlue cuts Mosaic perks on Blue Basic fares
Blue Basic is the name of JetBlue’s basic economy product. The airline recently improved this by allowing a full size carry-on when booking this fare. Unfortunately negative changes are coming to these fares for elite members.
As of March 1, 2025, Blue Basic fares will no longer be eligible for Even More Space seats, free preferred seats, or same day flight changes. This is a major negative change for Mosaic members, and gives them a big incentive to buy-up to a more expensive type of fare.
This is really bad, if you ask me, especially since you can’t even select preferred seats, which are really just regular economy seats. Ouch.
JetBlue Mosaic members can earn more upgrades
Nowadays JetBlue awards “Move to Mint” certificate as part of the Mosaic program, which is a chance to earn upgrade instruments that can be used for the carrier’s loved Mint product. As it stands:
- Mosaic 3 members, who earn 150 tiles, receive four upgrade certificates
- Mosaic 4 members, who earn 250 tiles, receive an incremental two upgrade certificates
Starting in 2025, Mosaic members who have earned 250 tiles will receive an additional two Move to Mint upgrade certificates for every 100 tiles they earn. There will be no limits to how many Mint upgrade certificates can be earned.
For context, 100 tiles requires either $10,000 in JetBlue spending, or $100,000 in spending on a co-branded JetBlue credit card.
JetBlue Mosaic 4 members will get lounge access
JetBlue plans to open airport lounges starting in late 2025, with facilities planned for New York (JFK) and Boston (BOS). JetBlue Mosaic 4 members will receive access to these lounges, regardless of which route they fly. They’ll be able to bring one guest into lounges with them.
JetBlue Mosaic loses BLADE airport transfer perk
In 2022, JetBlue and BLADE launched a partnership. Those who earn Mosaic 4 status receive four complimentary seats annually on BLADE between Manhattan and JFK or EWR. Unfortunately this perk will be ending as of 2025.
If you already have BLADE credits expiring in 2025, you can use them through the expiration date by transferring them to your BLADE account by December 31, 2024. Any that aren’t transfered by that date will be forfeited.
Bottom line
JetBlue is tweaking its Mosaic elite perks as of 2025. While the changes are fairly minor in the scheme of things, there are both good and bad changes.
The good news is that Mosaic 4 members will get lounge access, and will be able to earn more upgrade certificates if they over qualify for status. The bad news is that all Mosaic elite members will be losing valuable perks on Blue Basic fares, and Mosaic 4 members won’t get BLADE perks anymore.
I’d say the changes are more negative than positive, since the changes on Blue Basic fares will have the biggest implications for the most people.
What do you make of these changes to JetBlue Mosaic perks?
Losing the blue basic perks is a deal breaker. I saved $620 on a recent booking for 4 ppl, thats just counting regular seat selection + free checked bag.
I was going to push for jetblue status in 2025, but after this change I’ll put remaining spend this year on delta and get to platinum there (yes, skypesos still suck).
The JetBlue terminal at LAX is a terrible experience. So crowded there's a 30-minute line to buy a coffee. No plans for a JetBlue lounge there. Was shocked to read that only Mosaic 4 level or international Mint passengers will be allowed into the coming JFK lounge. So if you're flying Mint cross-country and are Mosaic 1 level, no lounge access?? Other airlines on this route offer more than JetBlue, can't stand the terminal at...
The JetBlue terminal at LAX is a terrible experience. So crowded there's a 30-minute line to buy a coffee. No plans for a JetBlue lounge there. Was shocked to read that only Mosaic 4 level or international Mint passengers will be allowed into the coming JFK lounge. So if you're flying Mint cross-country and are Mosaic 1 level, no lounge access?? Other airlines on this route offer more than JetBlue, can't stand the terminal at LAX, and am offended by the new lounge policy. Mint isn't that great, after all.
JetBlue really needs to do something on ground handling for JFK-LAX/BOS. If they aren't going to do lounge access, they should do something like an immediate TSA queue hop basically guaranteeing you can arrive 30mins before departure. That would be innovative, unique, and just require hiring 1 person to escort people to the front of the TSA line.
We treat "Loyalty like Royalty", isn't that one of their quotes? That's a big lie.
I guess its time to start looking at other airlines and the programs they offer, I am sure it will be a BREEZE to find another airline.
My wife and I are both Mosaic 4 and did not use 90% of the perks except for the one they are discontinuing.
Until then I will just use all my miles up.
Really sad, I was a huge fan.
Very puzzling behavior by B6, but continues its trend of not really knowing what its doing or what it wants to be in the airline space. With the basic fare changes I suppose they are trying to copy what DL has done to penalize elite members booking those fares, since they are B6's primary competitor in its primary markets. But to me that seems the OPPOSITE of what you'd want to do in trying to...
Very puzzling behavior by B6, but continues its trend of not really knowing what its doing or what it wants to be in the airline space. With the basic fare changes I suppose they are trying to copy what DL has done to penalize elite members booking those fares, since they are B6's primary competitor in its primary markets. But to me that seems the OPPOSITE of what you'd want to do in trying to instill loyalty or attract new members. Again, it's just puzzling what ideas come out of B6 headquarters these days.
How do you transfer expiring JetBlue BLADE credits to your BLADE account so they do not expire?
Given the tumultuous year that B6 has had , I was hopeful that they would add a 1 level demotion soft landing extension for current level 2,3,4 Mosaics. I believe that is the best and perhaps only way they can keep folks. Much easier to retain a customer than to attract a new customer. They should really be looking for a way to soothe the current elite frustrations.
I was planning to sprint to renew my Mosaic, but the Blue Basic changes completely end that
B6 needs to decide if they want a true loyalty program or not, because they keep enhancing and then degrading it with no real pathway
And so ends continuing my status match progress with jet blue. I was actually routing for them to succeed and willing to deal with their abysmal scheduling and delayed ops, but switching the goal posts literally 2 months after advertising something is a shit move. There’s too much competition between New York and S Florida to put up with this crap of pushing to higher fare buckets for elite benefits (even with Mosaic 2+) and...
And so ends continuing my status match progress with jet blue. I was actually routing for them to succeed and willing to deal with their abysmal scheduling and delayed ops, but switching the goal posts literally 2 months after advertising something is a shit move. There’s too much competition between New York and S Florida to put up with this crap of pushing to higher fare buckets for elite benefits (even with Mosaic 2+) and in this case I’ll just go back to flying AA / UA with confirmed leg room seats at booking.