New Amtrak Guest Rewards Program Revealed

Filed Under: Amtrak, Awards

Amtrak is relaunching their Guest Rewards frequent rider program starting in January 2016. There are two big aspects to the announcement:

  • Amtrak will switch from a zone-based award chart to revenue redemptions
  • Chase will no longer be issuing the co-branded Amtrak credit card

The news of this devaluation hit me kind of hard. I’ve only ever booked one Amtrak Guest Rewards award trip (and that was mostly for my parents), but I’ve come to appreciate the value of AGR points. Particularly for families. And especially for families that are close to a station on the border of two zones.

You see, for those in Denver, or Atlanta, or Albuquerque, or Wolf Point, a single-zone family bedroom could take up to 5 people anywhere within 2/3 of the United States for just 30,000 points. Meals included.

Well, Amtrak has now announced that the relaunched Amtrak Guest Rewards will go into effect January 24th, 2016. (They probably intended for it to start at the beginning of the year, but nothing at Amtrak is ever on time.)

The good news is that things aren’t quite as bad as we expected. For a few folks, it might even be good.

The new AGR program
The new AGR program

The Squishy Value Of A Fixed Currency

The general idea of a revenue based redemption scheme is that each mile (or point) is worth some fixed amount toward the cost of a ticket. Amtrak has set the value of their points at 2.9 cents for most tickets, or 2.5 cents when redeemed for Acela trains. That’s actually pretty good.

In the current devaluation era, that might even be amazing. In comparison:

  • Southwest Rapid Rewards points are worth 1.4 cents
  • JetBlue’s TrueBlue points are worth about 1.4 cents
  • Delta is chomping at the bit to go revenue-based, and it seems that each SkyMile is destined to be worth in the vicinity of 1 cent each

Therefore a fixed valuation in the upper 2 cent range is rather surprising. It’s kind of like when you expected a company to report a loss of 20 cents per share, but it then they surprised by only losing 15 cents a share. Time to celebrate…

Saver Fares Excluded

Apparently you won’t be able to redeem points for use on the cheapest Saver fares. Now I’m not an expert on Amtrak — remember, I’ve ridden them exactly once — but it seems that Saver fares are usually only available in the Northeast corridor, so this may not affect that many folks. On the other hand, the Northeast corridor is the only region where Amtrak is actually competitive with other forms of transportation…

At any rate, it’s really disingenuous that Amtrak didn’t include this little detail in the program terms outlined on their fancy website — it only came to light when AGR Insider clarified some questions on FlyerTalk.

So much for transparency.

I also think it’s ridiculous when companies claim that they are going to a simplified revenue-based system for the benefit of their customers. If they want simple, how about the value of a point is the value of a point? Why should it matter if you are on a Saver fare, or if you are riding on a slightly faster train?

Fixed should be fixed, not squishy.

Bum Deal On The Earning Side

I don’t buy Amtrak tickets, so I could really care less about the earning side. But apparently it’s not great. I guess you end up with about a 6% rebate, which isn’t so compelling. Maybe Amtrak is trying to control the amount of points in circulation?

You can read more about the earning side on View From The Wing.

Bedrooms Will Get A Lot More Expensive

Awards for premium cabin travel on Amtrak — roomettes, bedrooms, and family bedrooms — are about to get a lot more expensive.

In the past it was possible to get northwards of 6 cents per mile when redeeming for awards of this type. In fact, I calculated that my parents got close to 8 cents when they went from Denver to Glacier National Park last summer on a combination of the California Zephyr, Coastal Starlight, and Empire Builder.

That $2,500 ticket will cost 85,000 points come January, compared to 25,000 points now. Ouch.

Family bedroom on Amtrak
Family bedroom on Amtrak

Some Will Benefit Under The New Scheme

If you were ready, willing, and able to buy a ticket on Amtrak with cash, then using points is about to become a good deal.

I don’t value any of my mileage currencies at more than 2.5 cents (and neither does Ben), so using points instead of cash to buy Amtrak tickets will be a sound economic decision. Gary over at View from the Wing suggests that those in the Northeast who are pushed into a higher fare class may only get 1.75 cents per point, but that still isn’t horrible.

Ben actually takes Amtrak back and forth between San Diego and Los Angeles on a fairly frequent basis. Booking this type of ticket on points may now become a very solid redemption.

AGR Points, The New Avios

When British Airways switched from a zone-based award chart to Avios, most of us decried it. Personally, I had previously redeemed 80,000 BA miles for business class from the US to Easter Island, and back. I was quite sad to see that go.

Then we realized that the new Avios scheme is really good for short flights in economy. If you live in an American or Alaska hub, you can fly up to ~650 miles for 4,500 Avios. Given that those flights are often really expensive, this can present a good redemption value.

But the problem is, you’re still redeeming for an award flight from Dallas to El Paso. I mean, sure, you got 4 cents per per point, but did you really want to save up for years for that trip? No, you booked it on points because you needed to go there, and it let you keep some Benjamins in your wallet. That’s it.

Well, Amtrak Guest Rewards is about to become the same type of system. If you happen to spend your own money on train tickets, this will be a very utilitarian redemption. Maybe you need to get from Boston to New York and don’t feel like riding the Chinatown bus. Now you’ll be able to get an Acela ticket on points and know that you got a decent deal to somewhere that you needed to go.

But it’s not glamorous. Not sexy. And certainly not aspirational.

In other words, it’s everything that award travel was never supposed to be.

A single zone trip under the current system
A single zone trip under the current system

 Transfer Ultimate Rewards To Amtrak Now

We still don’t know if Amtrak will remain a Chase Ultimate Rewards transfer partner. I’m kind of pessimistic about it, so I’m going with no for the time being, and hope to be pleasantly surprised.

My thinking is that with a relatively high point value in the upper 2 cent range, Amtrak is going to try to make their points somewhat scarce. That’s pretty clear based on how Amtrak plans to award points to their own customers. I don’t see Amtrak being thrilled about having folks transfer in shiploads of points from Chase, whom they won’t even have a relationship with anymore.

On the other hand, I’d bet they keep the Starwood relationship in place since points earned through SPG are generally harder to obtain and have a higher value. But of course these are just my guesses.

Anyway, the ability to transfer points could end as early as mid-September. 

If you’re hoping to squeeze in one last cross-country sleeper car Amtrak adventure, you ought to transfer your points now. You’ll still have through the January 24th to book the award, but at least you’ll have the points in your Amtrak account.

Book trips using zones  soon
Book trips using the current zone system soon

You should also transfer in points if you are one of the blue collar guys like Joe Biden who proudly ride the train to work.

You already know what each point is going to be worth (at least to start) but we don’t know how easy it will be to obtain points other than by riding the train. It’s almost an arbitrage opportunity since you get to transfer in lower value points now, wait a couple of months, and redeem at a higher rate.

Bottom line

The new Amtrak Guest Rewards appears to be slightly better than we expected.

Amtrak points will be worth either 2.9 cents each for most tickets, 2.5 cents for Acela, or maybe 1.75 cents each for saver tickets in the northeast.

That’s really good for those who were going to otherwise pay cash for those tickets. But for those of us who only redeemed for aspirational Amtrak awards, the news is pretty much as bad as expected.

So overall, I’m glad that the change will benefit some. In the current economic environment, good for some is about the best that we can expect.

What do you think about the new Amtrak Guest Rewards?

  1. Several times your web site has infected my computer with Malware. I enjoy reading your site, but I can’t keep taking my computer in at $75 each time your site infects my computer. Please clean it up.

  2. Since I am personally someone who lives in the Northeast Corridor, this is actually a good thing. I have been sitting on 5,000 points for a while, but I travel exclusively in buisness class on Amtrak since it isn’t a huge expense to upgrade the ticket, and it’s a much better experience.

    My 5,000 points currently won’t get me anyplace on a NE Regional in buisness class, need at least 6,500. The new revenue based will get me a First Class Acela Express ride, and leave me with roughly 1,000 points.

    Aside from that, currently my earning is 2 points per dollar spent, no matter what. Since I travel in buisness class, the new earning structure gets me more earned points from my travel… I really don’t see any downside for the NE Corridor as I travel it… that is until I move next year and then I’ll probably change my tune on this one.

    As an aside, I would like to second Libby’s comment above about the malware. Your website is infected, and has been for quite a long long time. I’ve attempted to contact you a number of ways, through Lucky and Boarding Area on twitter with no response. The attack is scripting based. I really like you site and in order to read it have had to install a script blocker… be aware that me script blocking is to prevent a XSS attack that seems to be the issue here. This also means that I am blocking your ads. I’d prefer to support you by viewing ads, but I cannot do so with the current state of your website. You really need to have someone look at the breach in either your website, or your ad platform as it has been an ongoing problem.

  3. At 2.5-2.9c per “mile” there is no way that Amtrak will continue to be an UR partner beyond Jan 24th. Transfer your points now if you think you will have a use for them.

  4. come to think of it.. I’ve been getting malware notifications while clicking links to this site as well…

  5. This is in response to Nate–I am not aware of a script blocker . Could you please enlighten me?

  6. You can go to and load a trial version of their malware detection software. It think it last a couple of weeks, but you can download again. It removes pretty much any malware. You can also subscribe for $24.95 a year and it has more bells and whistles. There is a lot of malware out there, so it’s a small investment. Not all malware does anything to show you it’s there.

    Not selling, but $75 for malware removal is crazy.

  7. Travis, You mention “a single-zone family bedroom could take up to 5 people…” Could you please tell me how this is possible? I called to book a family bedroom from Chicago to Albuquerque for our family of 5 and was told only 4 are allowed on bedroom point redemptions. ?

  8. And this is now “revenue based…except when it’s not”. Anthony (AGR Insider) posted over on FlyerTalk that there are some pretty glaring exceptions to this (there are still days that wind up being “blacked out” on various routes; for example, even as Select Executive, earlier I couldn’t get a room on the Meteor on some days surrounding Easter and now they’re showing…but at about a 100% premium to the “normal” rates; were I not Select Executive, I suspect the rooms wouldn’t be available at any price). If anything, this is worse than the old blackout dates (which were straightforward and predictable) and it’s a rather…substantial omission from the changes (and a deviation, at a bare minimum, from what the initial announcement above implied).

  9. I did some back-of-the-envelope calculations for the old vs. the new redemption guidelines here:

    As expected, most sleeper car arrangements cost much more in points with a few exceptions, while travel in the Northeast Corridor is even a better deal. This takes away some of the incentive to save for a cross-country trip, but it makes the points much more useful for day-to-day and short trips.

    @GrayAnderson, I wish they would post these dates that incur a points redemption penalty. It’s a bit disingenuous to say “no blackouts” and then backtrack. I see what you mean about Easter travel, it looks like they blackout the times of highest demand but allow booking at off-peak hours at the normal rate.

    Also noted, Chase has ended their relationship with Amtrak though Starwood (through AmEx) still allows 1:1 point transfers.

  10. I just learned the hard way that the new policy with Amtrak, I guess to punish the Guest Rewards members, is to penalize you 10% of the points value of your reservation if you cancel or change it. I fail to see the ‘user friendly’ side of this policy, and certainly do not see how this is something that makes a member want to make a reservation anytime soon.
    Oh, and calling customer service will only frustrate you. They apparently do not care. At all. The fact that having ridden Amtrak for 30 years and been a rewards member for years did not make one little tiny bit of difference to the “customer service” person I spoke with when trying to cancel my reservation that I made this morning (!). She was only too happy to tell me they were keeping 5,200 of my points and there was nothing she nor I could do about it. So beware and avoid this program!

  11. Where is the simple little book on information about redeeming points to different places,How many to
    there and how many to here? and what it includes? Dave

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