Well This Marriott Stay Is Going Great So Far…

How many Marriott points do you get for adopting little kids who wander into your room? Could be a good deal. Jim

As a former SPG Lifetime Platinum and bonvoy lifetime titanium (yes, case is intentional) member, I feel for you. Marriott is the worst thing that could have happened to SPG. My points are now worth less than half of what they were with SPG, upgrades are non-existent (even though the rooms are available), and SPG perks have vanished. Marriott seems to have no respect for loyalty or interest in catering to their elite. For a company that is supposed to have religious roots, they sure are doing a terrible job. I would be embarrassed to be associated with them. I am burning my points and then switching to Hilton.

I am titanium and constantly get Bonvoyed in europe. At check in they usually say no suites available but i was upgraded "I was upgraded to a "lovely" executive room." They i say i szee suites available in the app and the agent says he doesnt see them in his system. So I ask to speak to a manager who usually can resolve But Im tired of the lies and effort involved so i and my colleagues are switching to hyatt and Hilton, when available

If you can look past the dumpsters you have a nice (albeit distant) view of the Breakers!

this is the most pretentious post I've read about a new property. as someone who's been in this industry for more than a decade and opened several new properties myself, its people like this that staff Hates dealing with. *here's a play by play of (in my experience) exactly what happened* You arrived early and wanted a room asap, probably made mention of that at check-in. so the agent got you a room that was ready now regardless of bed configuration You were supposed to be in the original room the first staff member put you in. After complaining to a new agent (probably someone new to the industry or not familiar with the operating system) they tried to appease you (as i'm sure you didn't forget to mention to them again you were ambassador or elite status). The new agent got a little overwhelmed /panicked due to your status /tone of voice and switched you into a 'water-view' room that Engineering had put aside to fix. That room was supposed to be empty. This is also the reason that the "upgrade" wasn't available as the first agent said. Engineering didn't get the update that the room he had blocked for repair was now occupied so came in to fix the toilet so they could use that room. **in-case you don't travel as much as this blogger does - some things to know when travelling are: 1) Most hotels have several different staff members changing and moving rooms due to many things - such as previous guests who don't check-out on time, room cleaning will take much longer than usual due to very Messy previous guests or people who spit gum onto the carpet, room type requests such as no feathers or specific views or bathtub/shower requests etc etc. 2) The front desk agent doesn't always know exactly what you originally booked - this will depend on exactly what system the front desk is using, sometimes an agent can only see what the guest is currently blocked into (so if a manager or engineering department etc. had moved it to a room with 2 double beds, the agent might not have known. easy fix. just confirm with the agent when checking in. 3) hotels check-in systems use codes to tell agents what type of room you have like SKN or WKN they usually stand for things like Water King non smoking some hotels have confusing abbreviations that can be hard for a new hire to learn. as "someone who travels 400K miles a year" you figured you'd know "bed types are Never guaranteed"... whats written on the back of EVERY single hotel door or hotel keycard "LOCK your deadbolt"... did you even look at the website when booking?, how much of a water view or upgrade were you expecting when they barely even have a photo of the harbor. Basically all this comes down to, why wouldn't you confirm which room type you had on check-in?. if you travel as much as you claim, there is NO chance this is the first time at ANY hotel brand (Marriott or other) that your bed type has changed. Give the agent a break they made a mistake and you've gone on some crusade to tear apart the property as a whole. Not to mention being an absolute nightmare every 10 mins when the engineer hadn't finished fixing your broken toilet yet. what would you prefer a toilet that doesn't work or someone in the room fixing it? Someone also had to say "yeah go ahead and take a look at the toilet" which even if they did enter without knocking (which i also doubt because no one wants to walk in on someone doing something nasty, its more likely you didn't hear the knocks or thought it was for a different room) why not say something like "i'm just in the middle of something can you come back later?" this 'blown out of proportion story' is dripping with entitled privilege.