What’s The Correct Etiquette When Hotel Housekeeping Is In Your Room?

This isn’t intended to be a “slow news day” post, but rather it’s something I’m genuinely curious about. I’m someone who thinks a lot about travel etiquette, be it about hotels, flights, or something else. I’ve discussed this a lot on the blog, and I have another “topic” where I’m curious to hear what you guys think.

One of my favorite things about constantly being on the road is housekeeping — I don’t have to make my own bed, wash my towels, etc. At the same time, the lack of organization around housekeeping is often frustrating to me. Since I largely work from hotel rooms, I typically call housekeeping when I leave my room and ask for my room to be made, since I’m often not out of my hotel room all day.

This brings me to a weird habit of mine (apparently?) — when I see that housekeeping is servicing my room I turn around and don’t enter the room. Why?

  • I don’t want to startle the room attendant, and find the whole interaction weird
  • I spend a lot of time thinking about hotel security, and I think one of the biggest potential security flaws is guests entering rooms while housekeeping is in there, since they’re often opening and closing the door; so on one hand I’d rather knock so I don’t startle them, but at the same time if they open the door and I just enter, then it sure seems like I’m trying to break into the room
  • I just find it awkward to be in the same room as a stranger while they’re cleaning the room, even if it’s a suite and I can sit in a different room
  • I try to put myself in the housekeeper’s shoes, and I know if I were a housekeeper, I’d hate having strangers sitting in the room watching me, since you don’t know anything about those people
Westin-New-York-Times-Square - 4

However, a lot of people I travel with have the opposite approach. When they see housekeeping in the room they have no problem entering the room, sitting there in silence, etc.

That’s not to say my approach is any more right than their approach. Perhaps it’s just that I’m an introvert and avoid interaction with total strangers as much as possible. Or maybe not. I don’t know.

I’m curious — am I really the only person who doesn’t enter a room when housekeeping is in there? If you’re not like me, do you just briefly enter the room, sit there while they perform the whole service, or what?

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Rey Guest

I'd rather be there and make sure the room is being cleaned properly. Or make sure nothing is taken. If had my belongings stolen several times. So I stay while they are cleaning.

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Suzanne guest Guest

I recently had clothing items missing from a nightstand drawer. A cute Calvin Klein swimsuit cover-up and a bathing suit. House Keeping was the only one in my room. No one, even the sales director can give me an answer. Are you kidding me?? I don't want to feel like I cannot trust them, but what am I supposed to feel? I am in this hotel for 10 more weeks. You can best believe I will be present whenever they enter my room. So, Sarah, you don't always know the reasons a guest may want to be present. As a nurse, I am constantly having people watch me as I work. Get over it!!

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Linda Guest

Sarah, if your not in it for the $$$ then for what? Surely not for the title.

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Sarah faulkner Guest

I’ve been a housekeeper for over 10 years. I am an executive housekeeper now. Our hotel policy is that a guest cannot be in the trim while being cleaned. 1st. It’s unsafe sometimes. Not everyone has the best intentions. 2. Would u like Someone to watch you work? No. It’s rude and degrading. we know what we r doing. 3. Leave a tip! We r cleaning up your pubic hairs. Your snot .. your urine that missed the toilet. I could go on and on. We aren’t in housekeeping for the money.

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MSL Guest

Lompoc, CA bad experience... I hate to say it but it really was a case where Spanish-only Housekeeping caused a BIG problem and I felt insulted. -- Even though it doesn't matter I know, I have many, many days and weeks on the books with Motel 6 over the past 10 years. I thought I was a pretty good guest who didn't create a lot of extra work, kept my room clean, stayed outside when Housekeeping did need to come in, almost always tipped and I'm constantly aware they do a lot of work for not much money. -- Well, today I told the Hk lady I only needed her to clean the toilet. I went outside on the walkway, stepping aside, away from the door and in view thru the window. The next thing I knew the door was closing. I walked over and tried to open it but she had closed and locked and latched it. Well, I didn't handle that situation very well, but I had never once in all of those years at an M6 experienced such. It was insulting, and at the same time, I immediately began to feel that I didn't want her alone in my room with the door shut and locked like that. I can't explain it. I don't need to explain it. It just was that way. That whole thing I took as rude and it caught me off guard. -- So, maybe don't let yourself be annoyed like I was. Know ahead of time that the place you're staying at might have a similar lock-you-out policy (I think if they do though, it's a good indication the area in which you're staying might be pretty sketchy with respect to crime. I'm pretty sure that's the case here in Lompoc, CA and I'll be leaving sooner than originally planned.) -- In closing, I request of corporate USA to require/facilitate your employees be able to speak English well enough that they can communicate with your English speaking customers/guests in the United States. I'll continue to politically lean left of center, but you guys and girls who are weak at English will have to help me out too.

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