How The Chase Ink Business Preferred Cell Phone Protection Works

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I consider the Ink Business Preferred℠ Credit Card to be the all around most well rounded business credit card.  For one, it is very rewarding for everyday spend, as it offers triple points in the following categories (for a total of up to $150,000 in combined purchases per account anniversary year):

  • Travel
  • Shipping purchases
  • Internet, cable and phone services
  • Advertising purchases made with social media sites and search engines

Since I value Ultimate Rewards points at ~1.7 cents each, that’s like earning a return of ~5.1% on spend in those categories.

What also makes the Ink Business Preferred Card lucrative is that it comes with some great perks that can add even more value to the card. My single favorite benefit offered by the card is cell phone protection. Given how expensive smartphones are nowadays, this is a benefit that could prove especially beneficial for many.

In this post I wanted to look at how this benefit works in more detail.

What is the Ink Business Preferred cell phone protection benefit?

With this benefit, those with the Ink Business Preferred Card can get up to $600 per claim in cell phone protection against covered theft or damage for you and your employees listed on your monthly cell phone bill.

In order to take advantage of this you need to pay your cell phone bill using the Ink Business Preferred Card, and you’re limited to three claims in a 12 month period, with a $100 deductible per claim.

The Ink Business Preferred cell phone protection is supplemental to any other insurance you may have on your cell phone.

Also keep in mind that the Ink Business Preferred offers 3x points on phone services, meaning that when you use this card to pay your monthly cell phone bill you’re earning bonus points as well.

Who is eligible for the cell phone protection benefit?

To be eligible you need to charge your monthly cell phone bill to the Ink Business Preferred. The coverage is effective the day following your cell phone monthly bill payment, and remains in effect until the last day of the calendar month following the payment.

You don’t receive this benefit if you pay your monthly cell phone bill with another card. However, there’s no requirement to have actually purchased your phone with this card.

What isn’t covered with the cell phone protection benefit?

The following are some of the things not covered as part of this benefit (I’m copying this from the benefits guide, to be thorough):

  • Cellular wireless telephone accessories other than standard battery and/or standard antenna provided by the manufacturer.
  • Cellular wireless telephone purchased for resale.
  • Cellular wireless telephones that are lost or “mysteriously disappear.” “Mysterious disappearance” means the vanishing of an item in an unexplained manner where there is absence of evidence of a wrongful act by a person or persons.
  • Cellular wireless telephone under the care and control of a common carrier (including, but not limited to, U.S. Postal Service, airplanes, or delivery service).
  • Cellular wireless telephone stolen from baggage unless hand-carried and under Your personal supervision, or under the supervision of Your traveling companion who is previously known to You.
  • Cellular wireless telephone which has been rented, leased, borrowed or cellular wireless telephones that are received as part of a pre-paid wireless service plan or “pay as you go” type service plans.
  • Cosmetic damage to the cellular wireless telephone or damage that does not impact the cellular wireless telephone’s capabilities and functionalities of the phone.
  • Damage or theft resulting from abuse, intentional acts, fraud, hostilities of any kind (including, but not limited to, war, invasion, rebellion, or insurrection), confiscation by the authorities, risks of contraband, illegal activities, normal wear and tear, flood, earthquake, radioactive contamination, or damage from inherent product defects.
  • Damage or theft resulting from misdelivery or voluntary parting with the cellular wireless telephone.
  • Replacement cellular wireless telephone not purchased from a cellular service provider’s retail or Internet store, (for example: Verizon Wireless, Sprint Wireless, etc.) or from an authorized cellular phone retailer.
  • Taxes, delivery and transportation charges, and any fees associated with the cellular service provider.

How do you file a claim for the cell phone protection benefit?

To start the process of filing a claim, you’ll want to call the benefit administrator within 60 days of the incident. After you call you’ll be sent the claim form, which must be completed within 90 days of the incident.

You’ll need copies of your card statement reflecting your monthly cell phone bill payments during the time of the damage, and a store receipt for the purchase of your replacement cell phone, if applicable.

Depending on the circumstances, you’ll then either have your phone repaired or replaced, or will be reimbursed for the lesser of $600 (minus the $100 deductible) or the current suggested retail price of a replacement phone that’s a similar quality to what you have. Reimbursement should occur within 10 business days of the approval of your claim.

One other credit card with a great cell phone protection benefit

The Uber Visa Card has no annual fee and is a personal card that has a great cell phone protection plan. The card offers up to $600 in supplemental insurance coverage against theft of, damage to, or involuntarily and accidental parting of your cell phone not otherwise covered by another insurance policy.

In order to be eligible you need to pay your total monthly cell phone bill with the Uber Visa Card. There’s a $25 deductible per claim, and you’re limited to a maximum of two claims and $1,200 per 12 month period.

On the surface this plan is actually better than that on the Ink Preferred, assuming you don’t need three claims in a year.

However, the downside is that the card offers 1% cash back on your cell phone spend, so to me it’s not worth forgoing all of those points in order to get the coverage. It’s also not a card that I otherwise find to be terribly useful.

Bottom line

The cell phone protection benefit on the Ink Business Preferred Card could prove to be hugely valuable.

The benefits are fairly straightforward, though the main things to keep in mind are that the benefit only applies to you and your employees, you need to charge the cell phone bill to your credit card, you need to have bought your phone new, and if your phone was stolen you’ll need a police report filed within 48 hours of the incident.

If you meet the above terms, this could easily be one of the most valuable credit card perks out there. For full details, see the Ink Preferred benefits guide.

Has anyone used the Ink Business Preferred cell phone protection benefit? What was your experience like?

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Comments

  1. Best protection from physical damage is a good case, like otterbox defender. I cringe when I see someone carrying an expensive phone naked or in a thin flimsy case.

  2. @Anon: On the flip side, I don’t like spending $700+ on a sleek, thin phone with a premium / ergonomic design and feel to then mask it with a $25 case. Until my phones hit the ~5.5″ size (where they are sometimes clumsy to handle and have a greater chance of falling out of my hand / pocket), I never used to use a case — just a tempered glass protector on the front. I currently use a thin clear TPU case with a sing on the back so I can have some added stability when holding it. I bought a Pixel XL in the Google Fi deal and I do have that in a more heavy-duty case, mostly because I plan to sell it when I get my travel gift card. But that phone is already heavy, so it feels like an absolute brick with the case.

  3. best cell phone protection card is the Wells Fargo cash card. $200 back after spending min spend, and $25 deductible for cell phone.

  4. The $100 deductible makes it very rare that it’s worth using the insurance, not to mention not getting 5x points every month on the other Chase offering. I just replaced my daughter’s iPhone 7 Plus glass for $110, but I’ve gotten several years of 5x on the cell phone bill. And in 20+ years of cell phone usage I’ve yet to have a completely ruined phone, so the benefit really isn’t worth it to me.

  5. If you had to choose between the Ink Cash and the Preferred you should take the Preferred. An extra 2x on $1500 a year is 3000 points, or 60 bucks. Throw in the $95 annual fee and you get $155 bucks a year for insurance for 2 phones. This actually is a good deal if you have newer, glass backed phones, where the repairs are around $350 for a shattered screen. My butterfingers wife and I have used it twice this year. But the big advantage in having the Ink Preferred is that is allows you to convert your Sapphire card to a Freedom, thereby skipping another $150/95 annual fee and get 5x on $6000 worth of non bonused spend per year via Chase pay.

  6. What is an employee for those with a “business”? Authorized users on your card? Or anyone on a family cell phone plan?

  7. I just have two questions:

    1. Does it cover my family members if I use CIP to pay their cell phone bill?

    2. We all use iPhone but all of them were bought from Hong Kong (tax free you know) during a Asia trip last year. Do CIP cell phone protection still cover (assume apple store in US can repair)?

  8. The very month I made a claim cos of a lost phone, AMEX had an offer on cell bills & I split the pmt to max out that offer. Chase wouldn’t pay since the entire bill wasn’t put on the CIP.

  9. Don’t get the card for this benefit. I have twice claimed for damaged devices and both have been denied. It should not be considered a benefit.

  10. @Simon, what was their denial reason? I have had one successful claim in the summer for a damaged iphone.

    Does anyone know if the Wells Fargo program is administered by Assurian?

  11. Does the coverage extend to all phones on my account e.g. if I have family plan that Im paying off using this card, are all family member’s phones covered then?

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