How The Chase Ink Business Preferred Cell Phone Protection Works

In the interest of full disclosure, One Mile At A Time earns a referral bonus for anyone that’s approved through some of the below links. These are the best publicly available offers that we have found for each card. Please check out our advertiser policy for further details about the partners we work with. Thanks for your support!

I consider the Ink Business Preferred℠ Credit Card to be the all around most well rounded business credit card. The card has a huge welcome bonus of 80,000 Ultimate Rewards points after spending $5,000 on purchases within the first three months. I consider that to be the best publicly available bonus offered by any credit card at the moment.

The Ink Business Preferred Card is also rewarding for everyday spend, as it offers triple points in the following categories (for a total of up to $150,000 in combined purchases per account anniversary year):

  • Travel
  • Shipping purchases
  • Internet, cable and phone services
  • Advertising purchases made with social media sites and search engines

Since I value Ultimate Rewards points at ~1.7 cents each, that’s like earning a return of ~5.1% on spend in those categories. That’s a massive return on spend.

What also makes the Ink Business Preferred Card lucrative is that it comes with some great perks that can add even more value to the card. My single favorite benefit offered by the card is cell phone protection. Given how expensive smartphones are nowadays, this is a benefit that could prove especially beneficial for many.

In this post I wanted to look at how this benefit works in more detail.

What is the Ink Business Preferred cell phone protection benefit?

With this benefit, those with the Ink Business Preferred Card can get up to $600 per claim in cell phone protection against covered theft or damage for you and your employees listed on your monthly cell phone bill. In order to take advantage of this you need to pay your cell phone bill using the Ink Business Preferred Card, and you’re limited to three claims in a 12 month period, with a $100 deductible per claim.

The Ink Business Preferred cell phone protection is supplemental to any other insurance you may have on your cell phone.

Also keep in mind that the Ink Business Preferred offers 3x points on phone services, meaning that when you use this card to pay your monthly cell phone bill you’re earning bonus points as well.

Who is eligible for the cell phone protection benefit?

To be eligible you need to charge your monthly cell phone bill to the Ink Business Preferred. The coverage is effective the day following your cell phone monthly bill payment, and remains in effect until the last day of the calendar month following the payment. You don’t receive this benefit if you pay your monthly cell phone bill with another card. However, there’s no requirement to have actually purchased your phone with this card.

What isn’t covered with the cell phone protection benefit?

The following are some of the things not covered as part of this benefit (I’m copying this from the benefits guide, to be thorough):

  • Cellular wireless telephone accessories other than standard battery and/or standard antenna provided by the manufacturer.
  • Cellular wireless telephone purchased for resale.
  • Cellular wireless telephones that are lost or “mysteriously disappear.” “Mysterious disappearance” means the vanishing of an item in an unexplained manner where there is absence of evidence of a wrongful act by a person or persons.
  • Cellular wireless telephone under the care and control of a common carrier (including, but not limited to, U.S. Postal Service, airplanes, or delivery service).
  • Cellular wireless telephone stolen from baggage unless hand-carried and under Your personal supervision, or under the supervision of Your traveling companion who is previously known to You.
  • Cellular wireless telephone which has been rented, leased, borrowed or cellular wireless telephones that are received as part of a pre-paid wireless service plan or “pay as you go” type service plans.
  • Cosmetic damage to the cellular wireless telephone or damage that does not impact the cellular wireless telephone’s capabilities and functionalities of the phone.
  • Damage or theft resulting from abuse, intentional acts, fraud, hostilities of any kind (including, but not limited to, war, invasion, rebellion, or insurrection), confiscation by the authorities, risks of contraband, illegal activities, normal wear and tear, flood, earthquake, radioactive contamination, or damage from inherent product defects.
  • Damage or theft resulting from misdelivery or voluntary parting with the cellular wireless telephone.
  • Replacement cellular wireless telephone not purchased from a cellular service provider’s retail or Internet store, (for example: Verizon Wireless, Sprint Wireless, etc.) or from an authorized cellular phone retailer.
  • Taxes, delivery and transportation charges, and any fees associated with the cellular service provider.

How do you file a claim for the cell phone protection benefit?

To start the process of filing a claim, you’ll want to call the benefit administrator within 60 days of the incident. After you call you’ll be sent the claim form, which must be completed within 90 days of the incident.

You’ll need copies of your card statement reflecting your monthly cell phone bill payments during the time of the damage, and a store receipt for the purchase of your replacement cell phone, if applicable.

Depending on the circumstances, you’ll then either have your phone repaired or replaced, or will be reimbursed for the lesser of $600 (minus the $100 deductible) or the current suggested retail price of a replacement phone that’s a similar quality to what you have. Reimbursement should occur within 10 business days of the approval of your claim.

Bottom line

The cell phone protection benefit on the Ink Business Preferred Card could prove to be hugely valuable. The benefits are fairly straightforward, though the main things to keep in mind are that the benefit only applies to you and your employees, you need to charge the cell phone bill to your credit card, you need to have bought your phone new, and if your phone was stolen you’ll need a police report filed within 48 hours of the incident.

If you meet the above terms, this could easily be one of the most valuable credit card perks out there. For full details, see the Ink Preferred benefits guide.

Has anyone used the Ink Business Preferred cell phone protection benefit? What was your experience like?

Regarding Comments: The comments on this page have not been provided, reviewed, approved or otherwise endorsed by any advertiser, and it is not an advertiser's responsibility to ensure posts and/or questions are answered.


  1. I have AT&T. Recently bought a Huawei at Amazon to replace my Samsung . I’ve assumed I’m covered since I pay my ATT bill with IBP. Am I wrong?

  2. Doesn’t cover leased devices…? So if I buy a phone on a monthly plan with my T-Mobile account it’s not insured since that’s technically a lease?

  3. I like the idea of this, but the coverage looks pretty limited. This seems valuable if your phone is lost or completely destroyed, for sure, but not particularly useful for the most common scenarios, like dropping your phone and shattering the screen, since that is “cosmetic”, and if the screen damage did impact the functionality of your phone, you’re not really saving much money on a screen replacement, since there’s a $100 deductible.

  4. Wouldn’t the Uber Visa be better for cell phone protection? That card only has a $25 deductible, but it does have a limit of 2 claims/year instead of 3/year the Ink Business Preferred allows.

    For an individual or couple, it’s probably pretty rare to make more than 2 claims in a year and you would be better off with the lower deductible for those claims.

  5. The Uber Visa is far better, if you’re breaking 3 phones a year then you should probably change cases or figure out what you’re doing wrong. Also no fee on the Uber Visa so saving $100. If only for the cell phone coverage well worth it.

  6. I’ve used it, now 3x in the last year. My experience has been similar to those “price matching guarantees” from the hotels. That is to say, this company will try their hardest to deny your claim unless you do everything exactly perfectly. The first two claims I submitted went back and forth for weeks and ended up taking two to three months to resolve as they kept asking for new and different paperwork. now that I have some experience with them, my third claim was just paid out without any back and forth with them and it took only a couple of weeks. you need to get whoever does your cell phone repair to be very very very specific about the cause and the exact damage. I find that most cell phone repair companies will not go to this level of specificity if I do not explicitly tell them what I need them to say. in my case, it was a damaged screen, and I had to get them to describe explicitly the amount of damage, the size of the damage, the impact to the functionality, and how exactly they think the damage occurred. Make sure you keep all of your receipts, and make sure that you know which cell phone bill and which credit card bill they are asking you to upload. Make sure you also have proof that that cell phone is tied to that particular bill.

Leave a Reply

Your email address will not be published. Required fields are marked *