Amex Testing Out New Centurion Lounge Access Restrictions

Filed Under: American Express

One of the best perks of the American Express Platinum Cards is access to Centurion Lounges. These lounges are for the most part significantly better than what’s offered by US airlines, as the lounges have complimentary cocktails, hot food, and a couple of them even have spas. Current US locations include DallasHoustonLas VegasMiamiNew York LaGuardiaPhiladelphiaSan Francisco, and Seattle, and further lounges are expected to open in Denver and New York JFK.

Amex Centurion Lounge Dallas spa

How Amex has dealt with Centurion Lounge crowding

The problem is that these lounges are so much nicer than what you’ll otherwise find domestically, and as a result they’ve become ridiculously popular. Some people have left extra long layovers at airports to be able to visit Centurion Lounges. Real estate at airports is limited and expensive, especially since many Centurion Lounges were only recently opened (meaning that they got “leftover” airport space). As a result, these lounges tend to get really crowded, especially during peak hours. Like, so crowded that there often aren’t any open seats, and that the buffet can’t be replenished fast enough.

American Express has tried to take steps to limit crowding in these lounges. For example, last March they reduced the number of free guests each Platinum cardholder could bring with them to two. That wasn’t a terribly popular move with families, as a family of four would no longer be able to access the Centurion Lounge if only one parent was a card holder (fortunately you can add three authorized users to the Amex Platinum Card for $175, so that’s probably the best way to get around this).

Then last October they stopped selling access to Centurion Lounges for those who don’t have a Platinum or Centurion Card. Previously other Amex cardmembers could buy a day pass for $50.

In my experience the new restrictions on guesting haven’t made much of a difference. Or perhaps more accurately, I haven’t found that Centurion Lounges have become less crowded over the past year.

Amex Centurion Lounge Miami

A new Centurion Lounge access requirement test

While it doesn’t look like this is being done at all lounges, Miles to Memories reports that the Centurion Lounge Seattle has added two new access requirements during peak hours, per a sign on the door:

  • Access is limited to 2 hours prior to the scheduled departure time of your flight
  • Inbound boarding passes are not accepted for entry

I could see this reducing crowding somewhat, so it’s an interesting move for them to make. The Seattle Centurion Lounge is small, so it makes sense that they’d need to add some further restrictions during peak hours. I’ll be curious to see if this restriction is added permanently, and if they decide to expand it to other lounges.

Update: There’s a report on Twitter that the same policy is now in place at the Miami Centurion Lounge.

Amex Centurion Lounge Seattle

What else can Amex really do?

I believe Amex’s intentions with these lounges are great, but there truly is a shortage of space available at airports, so they are limited in terms of their growth. At this point what else could they really do?

  • They could limit guesting privileges even further, and maybe not allow any free guests at all
  • They could restrict access to primary cardmembers and not authorized users
  • They could limit the number of times cardmembers could visit per year

I don’t think they’ll actually do any of these, but those are realistically the only things that would significantly reduce crowding.

We all want to enjoy Centurion Lounges without them being overcrowded, but understandably something has to give here…

What has your experience been with Centurion Lounge crowding lately? Is it getting worse, better, or the same as before? Would you like to see Amex add more access restrictions?

  1. Not a fan of this restriction. I can understand no lounge access upon arrival but the two-hour rule I think need to be reexamined. A quiet lounge is what make long connections slightly tolerable. I know most people try to limit connecting time, myself included, but there are times, such as coming back from an international flight or where better options are just not possible where a >2hr connection is necessitated. I know if I showed up wanting to unwind and was shown the door I would not be pleased.

    Another case where I could see wanting to get into a lounge >2hr before a flight is if I show up early to try to stand-by but do no clear. Being able to go back to a lounge to get some work done is a perk I pay for and expect to be able to use.

  2. I see this as a reasonable compromise. However, I think a 3-4 hour time frame prior to an international departure would make sense.

  3. I frequent the Miami Centurion Lounge, which is much too small. It either needs a lot more space as is, or a New Space. Not enough chairs. Food is great, but the flow on the line sucks. Great product, but poor presentation due to space limitations. There are not that many young kids, but maybe a smaller lounge for kids and parents would help. I would not mind spending a small membership fee, which would eliminate more people.

    Separate rooms with the TVs, as there seems to be only 1 TV. Get rid of sofas. Replace with chairs. A long 2 sided bar for people sitting and charging would help with space. Online registration for a massage, provided it is 2 hours or less from time of service.

  4. Amex would need to refund lots of authorized cardholders who’s fees were paid based on Cent access benefits. Amex won’t want to give this big bulk of revenue back. Peak times are when limited access needs to be considered (to within 2 hrs of flight and/or not on the inbound boarding pass). Was at 2 US Priority Pass lounges (JFK & DFW) where lounge closed to new access (FULL). DFW PP had 45 mins waitlist. Happens.

  5. @AdamH hit the nail on the head there. My wife and I have an overnight SAN-MIA later this year, with about 3 hours to connect onto PLS. If we were unable to go in and grab a shower + bite before heading off to Turks & Caicos, this 30 year card member would be mighty salty. If it weren’t for Centurion Lounges, I wouldn’t hold the platinum card…it’s their only true differentiator in the current hyper-competitive environment.

  6. Limiting to 2 hours completely defeats the purpose of a lounge if you’re on a long layover. Realistically not many people outside of people like yourself, Ben, will be staying at lounge longer than 2 hours if a connection isn’t involved. I can’t see this making a huge dent in crowding, and only angering a pretty small but important group of people who need the lounge on a long connection.

    Like you and others mentioned, if they were serious about crowding, they’d no longer allow authorized users. I think that’d have the biggesr effect in crowding.

  7. Classic example of selling more inventory than you have available.

    The solution they’re using now can be implemented with IT changes, they just have to look at the boarding pass to decide whether the person is eligible for admission. The limited-number-of-visits per year solution would require IT. I haven’t been in a Centurion lounge, so I don’t even know if they have IT at the check-in station.

    The root of this problem is Amex’s having sold too many Platinum card memberships. It could also be ameliorated by removing lounge access as a free benefit for new members. They could simply eliminate it outright, charge per visit, or allow Platinum members to by unlimited lounge membership in addition to to the annual fee on the card.

  8. If these become the standard new rules for all the clubs – I will dump the card. As a Delta flyer I must depart club 1 hour before my flight thus I get 1 hour and departure only? Why even go!

  9. I don’t know if eliminating the inbound passenger’s access is really useful because in my experience I always use that as an excuse to grab a quick bite to eat and use the bathroom before heading out. I’m rarely there for longer than 20 minutes.

    The worst crowding I’ve seen was one day at the LAS Centurion Lounge, but same time next week was better. My guess was a big convention ending that particular day. I think AMEX could alleviate crowding by suspending the 2 guests policy during busy times. It would be fairly easy to keep a counter of guests in/out to estimate crowd size. It was frustrating walking into that mess with three sets of groups get in before me with 2 guests each.

  10. Oddly enough, I just got a platinum “invite” where the main selling point was the lounge.

    Even came with a free entry pass so I could “test it out” before joining

  11. The 2 hour limit is plain ridiculous if you have a long layover or goes to the airport for an international flight. Just stop people being able to bring guests and the crowd problem is gone. If you want to have access to the lounge get an Amex Platinum or Centurion cards otherwise stay out in the terminal. The only guests I think should be allow in with the primary cardholder are immediate family under a certain age since kids won’t be able to have those credit cards I would not go to the lounge if my kids cannot go with me.

  12. If they would open up the many seats/tables that are marked “reserved” in the Seattle lounge, they would have more seats. I have never seen these used during any of my visits to the Seattle lounge, yet they remain “reserved”.

  13. @Christer: The two hours is clock time before your flight boards, not a two hour limit in the lounge. It’s easy to enforce — they look at your boarding pass and their watch. If the boarding time on the pass is more than two hours later than what it says on their watch, they tell you that you have to wait to enter the lounge.

  14. I wonder if they take away those tables for four people and add more tables for two as well as solo seating, if that would improve things. Sometimes solo travelers take up those four-person tables and don’t look like they’d be willing to share. It would also help if staff would help find seating during peak times and politely/strongly suggest that solo folks taking up those tables share the space…

    This year alone I’ve not been able to stay in either the SFO or DFW lounges due to crowding. SFO was actually turning people away at around 5pm or so on a weekday!

  15. I’ve been avoiding the Centurion lounges because of the perpetual overcrowding. Personally, I would like to see it limited to the cardholder and one guest only. Sadly, many of the clubs have become grazing grounds for families with kids. Any way you look at it, Amex needs to get a handle on the over-crowding issue at their clubs. If additional real estate is not available, then they’re going to have to limit guests.

  16. What are peak hours? If I have time, I’ll often get dinner at the LGA Centurion lounge on Sunday evenings after arriving ffom a weekend trip (using an inbound boarding pass obviously). The lounge tends to be pretty empty then.

  17. I got hit with this in the Seattle lounge over the weekend. It is extremely frustrating and totally defeats the purpose- I had intended to grab a shower and bite before a red-eye so showed up 2 hours prior to boarding, but was told to come back 40 minutes later. By then they were shutting down the shower (and there was a huge backlog.)

    Given the lounge closed 40 minutes prior to departure it meant my usable time in the lounge was barely an hour.

    No freaking way I’m keeping the card if this policy sticks.

  18. Easy workaround for both restrictions — buy a refundable ticket / gain access / refund ticket. Unlike airlines specific lounges there’s no way for Amex to track this.

  19. I was in the MIA lounge when the policy started yesterday (and had the scoop on Twitter btw!). Had a seat near the door (was the only thing available) and was surprised to count at least 7 parties that got turned away as a result of the new 2 hr rule in the ~50 min I was there.

  20. At the end of the day, they clearly sold a lot of platinum cards with the promise of lounge access, but the spaces they have are way too small. Without dramatically expanding the space (e.g., the promise at DFW), the only alternative is to ration admission. So far, all I see is some fiddling around the edges that won’t really take care of the problem. Perhaps, instead of limiting the number of guests per visit, they can offer xx guest passes each member year. Otherwise, card members only. I also think they need to offer shower reservations and set a capacity limit for each lounge. Once the lounge is at capacity, they need to prevent access. Obviously, this would need to come with some damage control for customer service (maybe a voucher for dining elsewhere?). Honestly, it’s at the point where I basically discount any value for lounge access from the platinum card.

  21. @Lucky, do you have any information as to when the new Centurion lounge at DFW will open that will increase the space to 12,000 sq ft?

  22. Should be + 1 guest for a start.
    I agree with inbound BPs not being accepted (I didn’t even know they were!) but only 2 hours prior to departure time is ridiculous. 3 is more reasonable, but as many have pointed out, it doesn’t account for long layovers/connections/irrops.

  23. They need to implement 1 guest only, AND either no access for authorized users, or authorized users are allowed 0 guests. That should reduce crowding significantly.

    Restricting to 2 hours is ridiculous, considering flyers often have no choice when coming in or leaving on an international flight.

  24. Surely it is in the name – Centurion Card Holders only and their guests….?

    I’m ready for the onslaught!

  25. This is basically putting lipstick on a pig and pushing people away from their product. Obviously controlling access is an important aspect of the lounge experience, but unlike many airports abroad, the US isn’t flushed with good Priority Pass lounges to compliment Centurion or Airline Lounges. Restricting inbound boarding passes is insane because many people use the lounge as a place to get a quick shower and food upon returning from a 10+ hour flight. I know I do and to tell me I no longer of access to this benefit that I pay my annual fee for, it’s reason for cancellation. The only way they can put a band aid on this situation is to implement a +1 on guests, and take away the authorized user access.

    Some reorg of the floor plans and seating arrangements in the lounges will open up a lot more space with the understanding going forward that if AMEX is going to compete with the CSR, they’re going to have to break ground on larger spaces with their lounges going forward.

  26. I went to the Miami lounge last Thursday. I was admitted with two guest, but I left one minute later as it was so crowded that did not make any sense to stay. We then went to the Admiral Club nearby and at least we could seat comfortably and have a bite, not as nice as at the Centurion, but what is the point if you cannot seat? I know that they are expanding it (in Miami), so hopefully in the future it will be better. Solutions? Maybe no guests for additional cardholders. The 2 hours rule sounds restrictive for what is supposed to be a luxury privilege, particularly if you are on a long layover between flights. Maybe allow longer stays if you are connecting? Admiral Club has no time restriction and no need to show boarding pass

  27. OK, so AMEX grossly oversold this benefit on their over-priced Platinum cards. Now they are potentially taking it away.
    How much of a card refund will they give for not honoring their card terms?
    Either spend the money they collected in annual fees and build the damn lounges big enough to handle the crowds and honor their promise or lower the fee.

  28. They should get rid of all the tables of 4. If you need a table for 4, you can push two together like they do in restaurants. At SFO it’s common for one or two people to use a table for 4.

    If there is no seating for a cardmember, AMEX should provide a pass for an alternate airport lounge of your choice. Nothing will be done about overcrowding until it hits them in the pocketbook.

  29. I think people are missing the point. The admittance only two hours before departure time of your flight, and not allowing people on inbound flights in restriction ONLY kicks in when the lounge is at capacity. Kind of like when Alaska’s Boardroom lounges don’t allow Priority Pass members when the lounge is full. So folks are freaking out in their comments like the new policy will be enforced 100% of the time, when it is more likely to be enforced only a handful of hours on peak travel days.

  30. @LarryInNYC – The way I read it is that one is allowed access two hours before scheduled push-back, meaning that you’d have well under 2 hours in the lounge, e.g., departure time is 2 p.m., you can enter the lounge at 12 noon or later. Then you’ll need to figure out how much of a hike it is to your gate, and how long you want to be in the gate area before boarding. This really does mean well under 2 hours in the lounge, so I can see why this would be a deal killer for some.

  31. A 2-hour limit is absurd – the usefulnesss of the lounges is massively diminished if you can’t enjoy them during a long connection, and if it’s 2 hours before the actual flight departure t likely doesn’t leave time for a shower.

    They should limit the lounges to 1 guest for each primary cardholder and eliminate guests entirely for additional cardholders on same account, and drop this 2-hour idea.

  32. I only use the MIA lounge. Crowded but I can find a place in the wings by the elevators. The day I am denied admission is the day I cancel the card. I have Admirals club membership, which will cover me most of the time.

  33. No guesting. Even just going to primary and authorized user will cut it down. I don’t bother to go anymore because it’s becoming more stressful then just sitting in the terminal.

  34. The solution might be fairly simple: Allot every user certain amount of USD credits towards centurion lounge passes. They already have the IT for it. Most users will resort to other options if they have any.

  35. Loss of lounge access would end my membership…I really doubt this is what AMEX wants/needs to happen to a larger number of cardholders.

    They need to get creative here…annual or quarterly visits need to be limited. I use the lounge, any location, max twice quarterly. If AMEX has any good analysts they’d see me as a perfect, and cheap cardholder and one they wouldn’t want to lose. I suppose a tiered pricing model would work too

  36. Fantastic Job Amex……………… No doubt Amex will lose a lot of people but its the right way to stop the abuse. They should have enforced this rule long ago. I think there should be a limit on how long a person can stay per 12 hours, maybe max 30 minutes would be great as well, Any longer client stays they get billed by the hour. 😀
    Not everyone can enjoy a crowded place where hard to find a seat.

  37. “There is no new rule or policy that restricts time within the lounge,” said Charlotte Fuller, VP of Corporate Affairs. “Occasionally, we have to limit access and waitlist people when we hit capacity, but there are no changes to our terms and conditions. In Seattle, we reached capacity over the holiday weekend, and in Miami, we also reached capacity due to the tropical storm.”

  38. Went to the lounge in Philly before a flight on Friday with my wife and 2 teenaged kids. I have AA lounge access but Centurion lounge is nicer. Wasn’t aware of the policy and as we had to walk 20 mins to get to the lounge reluctantly paid the $50. The food is very good but my 13 year old son wasn’t impressed. I sent him into the terminal to get something he liked to bring back. As soon as he sat down and attendant came over and told him he had to leave as no outside food is allowed. I understand the policy in general but without family friendly food options they should be a bit more flexible. Won’t be returning with the family which I guess is their new preference.

  39. Truth is, its a CENTURION lounge, limit it to Centurion card members oONLY. If they feel they have to let in Platinum members limit them to one guest. Two weeks ago in the Las Vegas club, a guy in a booth along the wall was sprawled out wit his shoes and socks off and his feet on the wall…….lovely

  40. If space is not available, then offer Platinum card holder/guests $25+ chit for nearby restaurants same as Priority Pass. Simply turning people away is taking a card holder’s money (recent annual fee was raised) without the promised benefit.

  41. If you are paying 450/550 for an annual fee and threatening to cancel it over this, then you probably aren’t a huge spender and you leaving would be a benefit to them. In fact, they probably make more money off authorized users annual fees since they get less perks from the card than those who pay 550 just for the specific purpose of using the lounges. So this could be a ploy to get those who think $550 is overpriced for a card to leave, because they are the ones clogging the lounges with no benefit to the company. It’s a smart move only if temporary to boot out those who really don’t benefit the company or the brand.

  42. The Centurion cards cost $100 / year more than Amex Business Platinum Cards so maybe Amex could justify limiting Business Platinum Card holders to one guest. That would help a little. Over the past year or so Delta has been reducing the number of guests allowed.

  43. One guest perhaps. Nixing AU is a bad bad bad move. Good the kids are gone now, and perhaps a single guest makes sense. But in my experience it’s mostly primary card holders that are in there. Solution: Expand and build more versus pi’s off the highest valued customers.

  44. Amazon will begin experimenting with lounges later this year at LGA and in Fort Lauderdale. Don’t know if being a Prime member is all it takes although that maybe one of the requirements

  45. Add a small fee. Like $10 per person. People with short amount of time before their flight won’t bother. Cheapos likewise won’t bother. And you can bet those are the food hogs and the least well behaved tourist.

  46. Someone mentioned removing the “Reserved” seating/tables and asked what they were for… They are for Centurion members 😉 I don’t seem them going anywhere!

    Supply and Demand… time to up the annual fee to reduce demand a little, as I don’t see the supply (sq ft/seat #) going up drastically in any location. Maybe a nominal fee; but that feels cheap/tinkering. Also further limit guesting, primary card holder has guesting privileges, maybe limit to plus one one; and then authorized users are solo entry, no guesting.

  47. No guests, period. If they want to attract the high spending business travelers, sorry to be sold but have to eliminate all guests. That means no colleagues, spouses or kids.

  48. Love the idea of limiting to authorized cardholder owner. Was in Miami this past weekend twice – just an absolute zoo both times. Centurion lounge access is in grave danger of becoming like Priority Pass access – a throwaway perk that is maybe useful a couple of times per year. The product Amex is delivering is simply not worth $550/year.

    I’ve seen plenty of teens and college kids in these lounges using their parents cards – cutting authorized user access would be a great start

  49. MIA is my home airport and agreed. If I am turned away while having access to the lesser but multiple Admirals Clubs, AMEX is not so appealing to me. Limit to primary care holders. If I land from a long haul Europe flight and couldn’t take a shower before heading to my office. Would not be happy about that. It’s the main perk i signed up for the platinum card for.

  50. I was in the MIA when they began enforcing this policy on Monday around 6pm. It’s peak travel period so it’s obv gonna be busy on these kind of days. If this is a regular situation then it’s a whole different thing.

  51. Because flights board no less than 30 minutes before departure, restricting Centurion lounge access to two hours before departure realistically means most stays could not exceed 60 to 90 minutes as most people like to be at the gate before boarding is supposed to start and it takes time to get from the lounge to the gate.

    To cut down on crowding Amex can also raise the annual price of the plat card again which will cut down on the number of cardholders (probably not the objective). Priority Pass can help out by adding more restaurants to its portfolio. Food in the domestic Centurion lounges is better than most domestic PP and airline lounges but lacks the quality and variety of a la carte meals at most restaurants. Airline lounges are also improving. At SEA the DL Skyclub is a great alternative. And Centurion lounges, of course, are no match for Flagship and Polaris lounges. The two-hour time restriction will add to the time it takes to check in which is already too long.

  52. Centurion lounges have become way to overcrowded. When I flew out of PHL the lounge was so crowed there were no more seats left. The lounges are better but to me I would just get dinner at a Centurion lounge and leave for an Admirals club because there is just not enough good seating. The Centurion Lounge is starting to not be worth the 550/450 af. No more inbound boarding passes is a good idea. The best way to solve this problem would be a time restraint, not two hours because boarding starts early and you cannot even reserve a shower during that time. I think a 4 hour time restriction would be fair for any departure, domestic or international. Who wants to sit in a lounge for more than that time. Also I think it is time that AMEX stops allowing guest to be brought into the lounges. Only the Primary cardholder and the AU should be allowed entrance. I understand that families want to try to get into lounges but it is time that AMEX shuts down the loophole to improve the quality of the lounges to justify the high af. If you really want your family to have access consider getting additional cards (if your kids are old). Something has to give in order to keep the Centurion lounge the best domestic lounges and not turn into a crowded PP lounge and I believe this is the best compromise.

  53. @Alliw Right. And when have you ever seen fees refunded when the terms changed? Not with the SPG changes. Not with the IHG changes. It will never happen.

  54. Quick note. I’m at MIA now and came to Amex 3 hours before flight time. No Issues and no sign. It WAS PACKED though and ran over to AA Flagship First Dining as I’m headed to LHR …but no issue with Centurion arriving early. At least today at MIA.

  55. Amex has not made any permanent changes to the Centurion Lounge access policies.

    This was a holiday weekend which also coincided with the start of the Alaska cruise season from Seattle. The Seattle lounge only has about 100 seats and was filled to capacity. It was a temporary measure due to that crowding. Can’t say it may not recur but it was only done because there was no room. It seems reasonable to not permit arriving passengers in that condition and to prioritize those passengers who have imminent flights and can then turn over their seat.

  56. The Seattle Centurion Lounge is politely a dump. The staff is wonderful but the place is like a college dorm at times— glasses and plates everywhere, empty buffets, over worked bartenders, and few seats. Perhaps if whosever is charged with wrapping the apples individually in plastic wrap was free to help, it could make a slight difference. One night when there the soup was stone cold. When I mentioned it to the attendant she felt the inoperative warmer and was perplexed as she frantically kept pushing the plug into the wall harder and harder. It didn’t help. I love going there for the comedy but never once has it been relaxing. Sad since Seattle is my home but maybe this is typical. Miami was a mad house when the buffet was switched to dinner. People were like prisoners coming off a hunger strike. In Seattle the new Delta lounge should be the standard. An amazing space. Alaska has given up— unless like fake pancakes … please, go to a IHOP.

  57. I would also add DFW to the list of Centurion Lounges that are a problem. Was there on a Thursday mid-day a couple of weeks ago (not a holiday weekend) and not a single seat could be had. The food would be gone within minutes of it being put down, bartenders badly overworked. My favorite was the men’s room routinely had a line inside. The entire experience was the exact opposite of relaxing.

    I just hope Amex realize these lounges are entirely inconsistent with a “luxury” experience and a card that has a $550 af. Booting out authorized users is a start – primary cardholder and one guest, period end of story.

  58. @Bradders You and me are the only ones thinking they should raise the AF.

    Raise it a couple hundred more and the lounge becoming more usable is well worth it. Raise it to a cool $1k, add in a few more benefits and I’m sure plenty of people will stick around.

  59. @Mark… Yep. With you on that one! I think raising makes sense. Or just invite me to be Centurion 🙂

  60. Was at the SFO Centurion Lounge yesterday. It was busy, but we managed to get a table. What a great meal! My general impression is the lounge should be larger. What were they thinking? Putting a lounge like that in such a small space? The one in DFW is much larger. That’s more like it. While I like the policy of cardmember and 2 guests; if they had to cut it down to just 1 guest, I could live with that, if you had to pay $27 or so for an extra person (worth it just for the food)….

    One of the problems with these lounges is if your home base is at one of these Centurion Lounges, I would imagine you would be hanging out there all the time when you fly. Why not? You don’t have to fly on an particular airline to get in the Lounge. For me, it’s like I go to one of these lounges maybe once a year. Normally I fly out of MSN, and infrequently connect in one of these Centurion airport cities. Unless they put one in ORD… (sort of given up on that idea, though).

  61. My husband has been primary since 1972, but I do the majority of the spending so they would lose money with us. We reconsider which credit cards to keep every year. The inbound flights we also sometimes grab something to eat and go to the restroom and are usually out in less than 20 minutes. This is one of the good perks of the Platinum card.

  62. I witnessed the centurion lounge door staff allowing a family of six -two adults with 4 children in to the lounge ( with only 1 cardholder) . Stuff like that needs to be immediately stopped.

  63. maybe make the lounges what they are named – only for centurion members. . that will free up the space quickly. . . . 🙂

  64. How are ya’ll accessing the lounge with an inbound international boarding pass? Reason I ask is because you’d need to clear immigration first and would then have to go back through security to access the lounge. Which you could not do if you didn’t have a connecting domestic flight. Am I missing something?

  65. In an effort to attract more users, AMEX has now oversold their Platinum cards. With the airline and Uber credits, the $550 AF is really more like $150-200.

  66. For the people saying, “No restrictions or I’ll won’t keep the card”, that’s insanely stupid. You subscribe to a charge card annually because of a lounge feature? That’s not smart value at all. You should always subscribe to a card that nets you profit – that’s what the rich does. Besides – its well overdue that the AMEX Plat members need to be restricted from the Centurion Lounge one way or another.

    As a AMEX Plat owner, I feel bad for the Centurion Lounge holders. These millionaire and billionaire types have to deal with tons and tons of a overpopulated AMEX Plat user base. The problem is – they are handing out AMEX Plats like candy. People making 50K and under can get the AMEX Plat. Its not exclusive anymore.

    Disclaimer: Not to be mean.
    As a high-earning AMEX Plat user, I think its more fair to have restricted access based on AMEX Plat’s users income. Why? Because its the Centurion Lounge! AMEX markets this as their luxury, exclusive lounge. Then make it luxury and exclusive. Centurion Card holders and high-earning AMEX Plat members only. This will solve the problem overnight.
    Seriously – I believe majority of the people that camp at the Centurion Lounge are poorer folks trying to milk the benefit.
    I mean, would a 5-star Michelin star restaurant allow you to bring kids to run around in and act like pack animals?

  67. Amex has become a BS company. Not honoring all of the BS promises they made when I joined Platinum 20 years ago. Honestly it’s not my issue how they solve this problem (they should have thought it through…this is the big leagues dumb asses) all I know is there is one degradation of service after another. They don’t even include a return envelope with their monthly statement anymore. And yes…I’m leaving Amex…I wonder what the president of this company gets paid to screw over his customers?

  68. American Express needs to provide 20 visits per year MAX with the card. That can be used anytime the customer wants to use the lounge. So if I fly to Vegas from Miami, I can use it in Vegas and my arrival in Miami (2 visits). This is BS that you can not use it upon arrival especially if you want to take a shower before a meeting at the arrival airport.

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