This month I’ve had the opportunity to fly United’s Premium Service product in both first and business class between New York and Los Angeles. Both flights were on United 27, the 3:59PM departure. There have been many complaints lately about the cutbacks in service on this route, but I have to say that overall it’s still a great product. Nonetheless, what amazes me is that there’s virtually no difference between first and business class on daytime PS flights.
On the ground:
Yes, on the ground there’s a difference. Not that airport check-in is relevant in this day-and-age of online check-in, but there is separate first class check-in area. The big difference, though, is that first class passengers get access to the International First Class Lounge, while business class passengers don’t get access to any lounge. This is practical at JFK and LAX, where the International First Class Lounges are quite nice.
JFK International First Lounge
JFK International First Lounge
LAX International First Lounge
LAX International First Lounge
In the air:
Service: The service in first and business class is comparable, sadly enough. There are 12 seats in first class, served by one flight attendant, and 26 seats in business class, served by two flight attendants. That means the crew to passenger ratio is 12:1 in first class and 13:1 in business. First class used to have a second flight attendant, which made a huge difference in terms of the speed and quality of service, although JFK-based crews are still among the best.
Entertainment: This is yet another area where first and business class are identical. Passengers in both cabins get decent entertainment systems with all kinds of TV shows, movies, games, and music.
Food: Nowadays the food service in first and business class are basically identical, sadly enough. Back when they had a second flight attendant in first class, there were no trays involved, which distinguished the service a bit. Also, there were choices for dessert, and overall the food was a bit better.
The only differences now between first and business class food on a dinner flight is that the salad is slightly larger in first class, and the entrees are different, although I’d say they’re of relatively comparable quality…. first class has a slight edge. The major difference would be on breakfast flights, where first class gets a pre-arrival snack, while business class gets nothing. Below are some pictures comparing first and business class.
First Class
First Class
First Class
First Class
Business Class
Business Class
Business Class
Business Class
Not pictured are the pre-arrival cookies and milk which are served in both first and business class.
The seats: While business class has recliner seats, first class has slanted flat seats. For redeyes the slanted flat seat is far superior, in my opinion, but for a daytime flight I actually find the recliner seats to be more comfortable for lounging. The only other noteworthy difference is that first class passengers get two pillows, while business class passengers get only one.
First Class
Business Class
So this raises a rather simple question — why the hell would anyone pay the premium for first, be it cash or miles, for a daytime flights? Yes, I think the lounge access is nice, but other than that United has reduced the services offered in first class to the point that it’s nearly identical to business class.
PS: Yes, I was watching Paul Blart Mall Cop on both flights. It was just that good….
Membership is free and takes no more information than commenting as a guest. Earn status points for good contributions, and see fewer ads as your status grows.