How Sun Country Will Turn Into An Ultra(ish) Low Cost Carrier

A couple of weeks ago I wrote about how Sun Country will be transforming into an ultra low cost carrier. Sun Country is Minneapolis based, and at the moment has a bit of a unique position in the US airline industry. Almost all of their flights are out of their Minneapolis hub, they don’t charge for carry-ons, they have a first class cabin, they allow seats to be assigned for free in advance, they offer free non-alcoholic drinks in economy, and they have generous legroom.

The problem is that the airline isn’t able to command a revenue premium for what’s ultimately a superior product. On one end of the spectrum you have Spirit, which charges for everything and has terrible legroom, and then you have the legacy airlines, which have segmented the market so much that they’ll start to offer similar legroom to Spirit, charge some people for carry-ons, etc.

If Sun Country can’t command a revenue premium over the competition, they’re not doing as well as they could be. Last month Sun Country appointed a new CEO, who happens to be a former Allegiant executive, which tells you the direction the airline is headed.

How Sun Country will transform

At the time I noted how we should expect the following changes at Sun Country, per a StarTribune article:

  • Charging fees for carry-ons
  • Putting more seats on planes, which probably means removing legroom from seats, and possibly also eliminating first class (that isn’t stated explicitly, but given how low their first class fares are, I have to imagine this will happen)
  • Offering buyouts to senior employees, especially flight attendants and non-union employees with more than 10 years of experience; this was framed as an opportunity to give “long-tenured employees an opportunity to leave Sun Country if those individuals were not on board with the new vision”
  • Being less focused on their Minneapolis hub given the competition they have there, and instead trying to offer more point-to-point flights

Well, Wandering Aramean has some clues about what we can expect from Sun Country, based on a presentation yesterday afternoon by their CEO at a conference in Las Vegas. What should we expect from Sun Country? As of now it seems we have three major hints about upcoming changes:

Sun Country will cut their 737-700 fleet

Sun Country presently has a fleet of six 737-700 aircraft, and 16 737-800 aircraft. Sun Country plans on cutting their 737-700 aircraft, and instead switching to an all 737-800 fleet. They plan to grow their fleet by acquiring secondhand planes.

I’m a bit surprised to see this move. There are no doubt benefits to having a consistent fleet, in terms of scheduling, staffing, etc. At the same time, the 737-700 represents over 25% of their fleet. It’s not like they have 100 737-800s and just a few 737-700s. So for an airline that wants to grow, it seems like a curious move.

Sun Country will halve first class cabin and eliminate amenities

Presently Sun Country has 12 first class seats on their 737s, which are often a great deal. They offer free food and drinks, and it seems to be an all around solid product.

Going forward Sun Country will cut the number of first class seats in half, and will adopt a Spirit “Big Front Seat” approach. In other words, they plan on cutting back on first class amenities, meaning that you’ll just be paying for a larger seat.

I recently reviewed Spirit’s Big Front Seat, which gives you more space, but the service is identical to economy.

It’s a heck of a deal, though at the same time I wonder how the airline makes money on it, given how much more room these seats take up, and given that they don’t have the ability to generate incremental ancillary revenue. At that point I almost wonder why they don’t just cut first class. Maybe they just don’t think they can consistently sell that many seats without hurting their yields even more.

Sun Country 737-800s will feature 180 seats

When all is said and done, Sun Country’s 737-800s will apparently feature 180 seats, compared to the 162 seats they currently feature (12 first class seats and 150 economy class seats). So the seats will be significantly tighter than they are now. As a point of comparison, Southwest’s 737-800s are in a one class configuration and feature 175 seats, though feature good legroom. Meanwhile American’s 737-800 MAX with terrible legroom will feature 172 seats, though 16 of those are first class seats. Then you have airberlin’s 737-800s, which feature 186 seats in a one class configuration with tight legroom.

Bottom line

Along with Southwest and JetBlue (both of which are much larger), Sun Country was one of the few airlines that hasn’t cut their offerings to no end. Unfortunately I suspect their upcoming transformation was inevitable, though, as they haven’t been able to command a revenue premium for their extra services that are included. It’s sad to see the transformation, though not surprising.

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Matt Guest

This is unfortunate. One of the main reasons my spouse and I fly (flew) Sun Country was the affordable business class experience - which includes being treated like you're paying for business class (hot meal, even a towel, etc.) This week in Sun Country's business class (4 hour flights between San Diego and MSP) we found plastic only (no glassware, no silverware), no hot meal (same sandwich and chips they sell in coach) and what amounts to paying extra for the seat only. We will be moving our business back to Delta - not because we want to, but at least there for a few extra dollars we get the business class experience. Good luck Sun Country! We enjoyed your experience for many years.

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Zach Guest

Just received an email from Sun Country announcing their plans to eliminate their Elite status in their rewards program. (As a parting gift they matched the miles I earned last year). As a frequent flyer loyal to sun country for the past 4 years I’m incredibly disappointed. Looks like I’ll be switching to delta as there is little point in remaining loyal to an airline without perks for frequent fliers. Those perks are what make frequent travel palatable.

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Rod Broome Guest

As of Jan 1 2018 in Business Class, it was never First Class, more perks gone... Appetizers, Apple Juice, Hot Meals (on a Jan 2, 2018 flight the cabin crew got me a free cheeseburger that was being sold back in economy!!), Hot Towels, In Flight Entertainment System(says available on flights over 2 hours but this trip and one late Dec system not offered to anyone on board) in most if not all planes no divider wall/curtains at back of Business and start of Economy, toilet next to cockpit door no longer just for Business Class so a continual line of people going through Business Class section--- a nightmare for the cabin crew up there as they have little work room to start with. Menu booklet did not note but looks like gone are free wine and after meal liquors. What did we all expect with this new CEO from a Spirit Airlines look alike. Every cabin crew I talked to, I am a retired airline pilot, cannot wait to get out of Sun Country--retire or leave!!! We have our last pre booked flight in Business Class in August and we are done. As we can afford it we travel 5-6 months a year, half overseas, in business class for a more comfortable flight. So we will be moving our business from Sun Country after August back to the majors that appreciate Business Class travelers---if you doubt that read how much money they are putting into upgrading their Business Class cabins in the next few years. If Sun Country cannot afford to complete with the majors in Business Class service they should eliminate it and become a cattle car type carrier. As it looks now with press reports number of Business seats will be cut in half from 12 in 2018 or maybe gone altogether. Yep they are rushing to the bottom and we will be around only as long as it takes to get through August 2018…

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Youa Guest

Too bad, I was a loyal frequent flyer with Sun Country since MSP is my home base. It was nice having an airline you can call home & always count on since it was "Minnesota Nice" & naming each plane after Minnesota lakes were cute. They will now slowly go bankrupt along with all the other big mistake no longer existent airlines like Delta's "Song" & US airways "Metro Jet". Sun Country if you see this, Please listen to the consumers & don't change a thing! There's a reason you've been doing good all these years, stay that way. Let the Big boys be the big boys & just stick to what you know. That way your loyal customers will stay loyal.

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Sean McHale Diamond

Perhaps they'll buy up some of airbankrupt's 738s...

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