Singapore Airlines Inflight Wifi

Singapore Airlines Inflight Wifi

32

Based on feedback from you guys, I just flew Singapore Airlines business class from Frankfurt to New York JFK, and had an absolutely amazing flight. It was my first longhaul flight in Singapore Airlines business class in over five years, and I felt like I was in first class. I’ll cover that in more detail in a separate post, though.

Singapore-Airlines-A380-Business-Class-6

This flight was also unique for me since it was my first Singapore Airlines flight with inflight Wi-Fi. Their inflight wifi provider is OnAir, and Singapore is apparently progressively installing Wi-Fi throughout their Airbus A380 and Boeing 777-300ER fleet.

There are quite a few airlines nowadays with inflight Wi-Fi, and they’re all slightly different.

I’m a fan of Lufthansa’s FlyNet, for example, whereby you can buy a 24 hour pass with unlimited data for a reasonable cost (usually around 20EUR). While the Wi-Fi isn’t high speed, it’s good enough for emails, social media, etc.

Other airlines charge based on usage. For example, Emirates also uses OnAir, though on my Emirates flights the Wi-Fi was fairly fast and usable. For a six hour flight, constant Wi-Fi usage cost me about $40. That’s quite a bit more than on Lufthansa, but still worth the cost.

Singapore Airlines is unfortunately the first airline where I just haven’t found Wi-Fi to be worth it. At all.

I value inflight connectivity so am usually willing to pay whatever the cost is since it allows me to productive, though in the case of Singapore the OnAir Wi-Fi is prohibitively expensive.

They have two Wi-Fi options. You can purchase:

  • 5MB of internet access for $5.99
  • 10MB of internet access for $9.99
  • Each additional 100KB of data over plan limit costs $0.15USD

Singapore-Airlines-Inflight-Wifi-2

You have the option of automatically being logged out once you’ve reached your data limit, or the option of staying logged in even when exceeding your data limit.

Singapore-Airlines-Inflight-Wifi-3

Those fees are outrageously expensive. For example, on my last Emirates flight they charged $20 for 100MB of data. That means Wi-Fi on Singapore is more than five times as expensive as on Emirates!

Though the worst part is that the internet is so slow that it hardly works.

For example, on my phone I couldn’t even upload an Instagram picture, and on my laptop I couldn’t even load a simple website. Downloading email on my phone took several minutes. I noticed it cost me $2 just to open an email based on data usage.

I spent $41USD on data for this flight, and with that I managed to send out a couple of Tweets, read a couple of emails, and not even post a picture to Instagram.

Singapore-Airlines-Inflight-Wifi-4

So while I love inflight Wi-Fi and never thought I wouldn’t value it, Singapore Airlines is way off with their program. They have the worst Wi-Fi speeds and highest costs of any airline I’ve witnessed.

If you’ve used Singapore’s OnAir Wi-Fi, what was your experience?

Conversations (32)
Newest comments are displayed first.

The comments on this page have not been provided, reviewed, approved or otherwise endorsed by any advertiser, and it is not an advertiser's responsibility to ensure posts and/or questions are answered.

Type your response here.

If you'd like to participate in the discussion, please adhere to our commenting guidelines. Anyone can comment, and your email address will not be published. Register to save your unique username and earn special OMAAT reputation perks!

  1. Jye jeakings

    To me asking for our money for the use of internet access is a little bit rich. See I understand if you need to download like an app or some software but just to play like some online games or use google or any other browsing software. Makes this a lot more of waste of money.

    I guess this is my repsone and opinion and it may be different it who cares I’m entitled to my opinion

  2. Herman

    Leonard are those still the rates? So full wifi is the entirety of the flight? Have a 13 hour flight economy class and having wifi based on time is much better.

  3. Leonard

    Actually SQ has changed the way they charge for In-Flight wifi.

    As you can see from this video https://www.youtube.com/watch?v=Bj96Wu5eoig&t=426s around 7:06mins

    its now
    1hr US$11.96
    3hrs US$16.95
    Full US$21.95

  4. Simon

    Any updates? I have three segments coming up on the 77W in 2 weeks.

  5. Robin Alexander Taufmann

    I just flew last week from FRA-SIN on SQ25 which featured an A380-800 and OnAir Internet. Speeds were good, but still outrageously expensive compared to Emirates: 30MB for 13 USD. I ended up using 60MB just for messaging some friends and had to key in my credit card details twice. Over some of the route the service didn't work due to licensing issues. I did get an automatic refund for the service, which was nice.

    ...

    I just flew last week from FRA-SIN on SQ25 which featured an A380-800 and OnAir Internet. Speeds were good, but still outrageously expensive compared to Emirates: 30MB for 13 USD. I ended up using 60MB just for messaging some friends and had to key in my credit card details twice. Over some of the route the service didn't work due to licensing issues. I did get an automatic refund for the service, which was nice.

    Overall a good experience via the login procedure and the speeds were adequate for catching up on emails.

  6. theBOAT

    Any updates in the ~14 months since this original post? I have three segments coming up on the 77W right after New Years, and would like to see if I will be ripped off or if the WiFi cost is going to be in the 'reasonable' price range.

    Thx,
    theBOAT

  7. KC

    @Lucky Those prices look similar to what Iberia offers ( http://www.iberia.com/web/obsmenu.do?language=en&country=US&quadrigam=WIFI&quickaccess=true ) Not sure about their speeds though, mind checking them out for us :P (they seem to have renovated their seats too!)?

  8. Lantean

    @ Brad N
    I'll be flying Singapore A380 suuites next summer... very excited about the new seats as well.

  9. Ryan M

    @ Brad N - I'm flying the A380 suites in January. Hopefully, they will have the new look rolled out to most of the fleet by then. Would love to see the new pics.

  10. Brad N

    Lucky, I just had the same experience with Singapore WiFi. Not worth it. BTW, i will email you some pics later, but I just got off A380 Suites with the NEW first class look..it was amazing and it no longer looks like a dentist chair. Big upgrade and suites was worth every penny!

    1. lucky

      @ Brad N -- Wait, there's a NEW A380 Suites Class?!? News to me!

  11. Roger

    @ Joey: Here a list of Wifi services by airline: http://blog.edreams.com/in-flight-wifi/

  12. Al

    Everyone who flies SQ regularly knows the value proposition of their inflight internet is exceedingly poor. :)

  13. Alix

    Used it a decade ago when they were rolling it off die to low demand and hence free. Looks like things haven't changed!

  14. DanielW

    Why would someone who spends thousands of dollars on SQ J worry about a little bit extra for wi-fi?

    1. lucky

      @ DanielW -- Well for one, because many people have their tickets paid for, but may not be able to expense hundreds of dollars for wifi. And beyond that regardless of what you paid for your ticket, it doesn't feel good to be ripped off. Even passengers paying for business and first class can appreciate value.

  15. Joey

    Good to know! I plan to fly SQ in a few weeks JFK-FRA and will choose not to use their inflight wifi.

    Is there a website that lists all the airlines with wifi and how much it costs? I flew Saudia in business class last month and that 777 plane had fast wifi (JED-JFK!) Best part is they gave each business class and first class passenger a 70MB data plan voucher for free! :) I wish all the airlines did that for their premium passengers.

    1. lucky

      @ Joey -- I don't believe there is, though maybe it's time I compile a list!

  16. Laurel

    Just flew SIN-LHR and the Wifi was fine and affordable. I think SIN-LHR is a new 77W though.

  17. VT

    SQ actually has 2 pricing models for wifi. On the A380s and its first batch of 77Ws, the wifi is L-band OnAir, which is priced by data size as you just experienced. On its new 77Ws with the latest cabin products, the wifi is Ku-band Panasonic in conjunction with T-Mobile, which is priced by time, with costs similar to that of LH.

    1. lucky

      @ VT -- Sounds like I need to get on one of their new 777s!

  18. Vic

    I was on the 10:30 FRA-YUL today on an old Air Canada a330 today. I forgot how skinny the seats were on Air Canada and this Singapore product looks insanely better. Looks like I might stop dodging fuel surcharges and fly Singapore...

  19. Mike

    You guys are failing to understand that its not the speed of the internet connection that takes up your allowed/purchased bandwith. It's the normal data throughput that surpasses your purchase.

  20. harry

    ANA same rip off. Paid $20 and after taking forever to load not even 2 websites, the credit all ran out.

  21. Lantean

    @Lucky

    Ok, you convinced me, I'll book a suites flight for next summer... for the small $30 cancelation fee it's worth the risk... i will most likely fly it anyway.

  22. Jack

    ANA has a similar model, and I was able to send 1 email and then i exceeded my limit. Not sure how this is useful at all, unless you are using a very lightweight device. The syncing of iCloud on the Mac certainly uses way too much bandwidth to make a model like this worthwhile.

  23. Ace

    @Lucky, it's a complete waste of $.

  24. TN

    I had zero problem using Skype from SIN to LHR last year.

    Pretty cool to talk with Mom over India in the Suite.

  25. Lantean

    oh wow, that does actually look like and F seat... maybe it's no longer worth it wasting miles on the suite?

    1. lucky

      @ Lantean -- Suites is still TOTALLY worth the modest premium. But business class is great as well.

Featured Comments Load all 32 comments Most helpful comments ( as chosen by the OMAAT community ).

The comments on this page have not been provided, reviewed, approved or otherwise endorsed by any advertiser, and it is not an advertiser's responsibility to ensure posts and/or questions are answered.

Jye jeakings

To me asking for our money for the use of internet access is a little bit rich. See I understand if you need to download like an app or some software but just to play like some online games or use google or any other browsing software. Makes this a lot more of waste of money. I guess this is my repsone and opinion and it may be different it who cares I’m entitled to my opinion

Herman

Leonard are those still the rates? So full wifi is the entirety of the flight? Have a 13 hour flight economy class and having wifi based on time is much better.

Leonard

Actually SQ has changed the way they charge for In-Flight wifi. As you can see from this video https://www.youtube.com/watch?v=Bj96Wu5eoig&t=426s around 7:06mins its now 1hr US$11.96 3hrs US$16.95 Full US$21.95

Meet Ben Schlappig, OMAAT Founder
4,523,713 Miles Traveled

25,807,500 Words Written

28,675 Posts Published

Keep Exploring OMAAT