Passenger Assaults Singapore Airlines Crew, Gets Verbal Warning

Video footage is going viral of a passenger abusing a Singapore Airlines crew. Perhaps the most shocking part of the story is the (lack of) punishment, though.

Man assaults Singapore Airlines crew over… water?!

This incident happened on the Tuesday, November 8, 2022, Singapore Airlines flight SQ711 from Bangkok (BKK) to Singapore (SIN). In a video that has gone viral on TikTok and has been seen by millions of people, a man can be seen screaming at and threatening a crew member.

Specifically, the video was captured after the Airbus A350 landed, just prior to disembarking. The seatbelt sign was still on, but this traveler didn’t obey that, and got up anyway. A crew member standing between business class and premium economy asked the guy to return to his seat, but he refused.

In the video, you can see the man demanding water. When the flight attendant asks the traveler to cooperate and return to his seat, he responds “why you don’t give me f*cking water, you f*cking idiot?” He then repeatedly calls the flight attendant an “idiot,” and tells him to “f*ck off.” He then makes threats toward the flight attendant, saying “I’m going to push you over.”

Eventually the flight attendant does hand him water, to which he responds as follows:

“After two hours? Wow, thank you. Thank you so much. After two hours, I get water. Wow. That’s really great. Thank you so much.”

Keep in mind that the flight time between Bangkok and Singapore is right around two hours, so I think it goes without saying that this was an exaggeration, as Singapore Airlines has an extensive inflight service on this sector.

It would appear that the problem actually started during the flight, when the guy made multiple requests for alcohol, and was refused after the crew assessed his state of sobriety.

Denying him was obviously a good call, even if it was too late at that point. There are other videos on social media of the same passenger getting in arguments with other passengers and crew members during the flight, and even sitting on the floor of the plane.

You can see the video for yourself below.

This man was punished with a verbal warning

Here’s the surprising part, as noted by The Straits Times. People often joke that Singapore is a police state, and that you can get arrested for just about anything. Well, upon landing this passenger was escorted off the plane by police officers and was… given a verbal warning?!

Really? Look, in the United States I feel like flight attendants sometimes go on power trips, and love the authority to kick people off “their” plane if they don’t like the tone with which someone speaks to them. But this is the other extreme. This man verbally assaulted the crew member, refused to follow crew member instructions, and threatened physical violence.

There’s nothing about this guy’s behavior that makes me think he has any remorse. He presents an equal threat to passengers on the next flight he takes. We can just hope that he once again misbehaves after landing and not earlier, so that a diversion isn’t needed.

Singapore Airlines says in a statement that “the safety of our customers and staff is always our top priority.” I hear you, but then this guy should have been arrested for his behavior, and should have been blacklisted from Singapore Airlines in the future.

Bottom line

A passenger on Tuesday’s Singapore Airlines flight from Bangkok to Singapore verbally assaulted the crew, and threatened physical violence. While the passenger claims he had asked for water for two hours and was refused, in reality it seems that the crew refused to serve him alcohol.

For a country as strict as Singapore, it’s a bit surprising that this passenger only got a warning.

What do you make of this Singapore Airlines incident?

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Johanna Wallis Guest

I am a regular Singapore Airlines customer. I fly with them often and have never seen such treatment from a passenger, or indeed any incident. I am ashamed of this person as I know full well that they were not refused water. The airline is very good at providing what you need. They are world class and offer a service that is equivalent to their higher price they charge. I agree that he should have been arrested on arrival and that it should (I couldn’t hear) have been pointed out to him that this could happen if he didn’t go back to his seat and stop his abuse. But always remember that a flight attendant is not sometimes ready for this and cannot handle it in the moment. I could not hear the attendant, but I do know that they know that it is best to defuse a situation at all costs. Singapore Airlines is good at this. I feel that the passenger had calculated that he could get away with his provocation. I am sure that the passenger knows that if he does this again he will be banned on SIA. The warning may have been enough and could have included a blanket ban. Being arrested is not always the best route to take, as the police are not necessarily best at solving this issue. We don’t know.

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Eddie Soh Guest

What a surprise indeed. It only gives the impression that this passenger was let off lightly. And he must be chuckling to himself what an idiotic Singapore Airlines is. I, being an ex Singapore Airlines staff, am always proud to proclaim that. But this particular incident would definitely dampen the morale of the cabin crew. What’s more, if they encounter a similar incident of sort, what will the cabin crew think or feel? The standpoint here is, though we face competition these days, we must still uphold the quality standard of a “World Class” as the latest media broadcast to the world. Meaning, if passengers are prepared to pay a higher fare compared to other airlines, it does mean they can take full advantage and demand what they think they paid for in return. It means, we are a world class branded carrier and cater to passengers who understand and respect the culture of our carrier. Going forward, the inflight service has to maintain at its best. More importantly, the local police authority must exercise their assertion and discernment to handle each case. As of the recent case, it was poorly handled and definitely an oversight not felt by the police because they were not the ones facing the situation first hand. The lousy “Ang Moh” passenger should be charged and given a written warning and be barred from boarding Singapore Airlines for 2 years. Let this idiot “Chow Ang Moh” experience the inflight of other airline carriers to see if he dares to do the same. That said, it’s time to show to the world we mean business here, and, “World Class” standard means respecting and compliance with inflight service and onboard inflight discipline expected, in order to allow other passengers to enjoy a hassle free pleasant inflight service on Singapore Airlines.

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Tigertehi Guest

HE was Canadian...Canadians are the #1 sexpat tourists that come to thailand to have relations with little boys

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AndrewChen2000 Guest

Just another arrogant American who feels 1000% entitled for everything….. There are many more normal polite Americans, but this is just a typical category…

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Jkjkjk Guest

Singapore has becoming weak due to western liberals ideas as more and more people are voting against PAP. If LKY is still here, the dude would get public caning. At least 6 strokes. It would be awesome. Long live PAP and CPC.

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