Questions and Answers

Norwegian has already laid almost everyone off, bankrupted 4 airlines, and is now not planning to fly until 2021. Yet, my flight from BCN to SFO on June 8 is still not cancelled. They have no flights at all on this route through the end of May. The chances they will not cancel my flight are zero. In fact, I can still pay $400 to upgrade the flight to premium class. I don’t want their future-travel credit, as I doubt they will be around. I want a refund prior to them entering bankruptcy. Any idea how to make this happen sooner rather than later for a US citizen/resident?

Threaten them. Nicely. Call and say this – “I would like you to give me a refund. I hope you will, as a sign of good faith. In return, I would remember how you treated me, and possibly fly Norwegian again. If you don’t, I will initiate a charge-back with my credit card company. I am certain that {CC company} will see it my way.” I am willing to bet you get your refund.

[QUOTE=”OCTinPHL, post: 69595, member: 4556″]Threaten them. Nicely. Call and say this – “I would like you to give me a refund. I hope you will, as a sign of good faith. In return, I would remember how you treated me, and possibly fly Norwegian again. If you don’t, I will initiate a charge-back with my credit card company. I am certain that {CC company} will see it my way.” I am willing to bet you get your refund.[/QUOTE]

FYI, this approach has worked for me twice this week. Not with airlines, but both in the hospitality industry.

Worth a shot but Norwegian has been tough to deal with in my expeirence. They are used to nickel and diming people while running a ULCC operation. Until they actually cancel unfortunately you can’t do anything. But the relative good news is that they will at some point.