WOW: Qatar Airways CEO Apologizes For “Grandma” Comments

Oh my goodness, I never thought I’d see the day where Qatar Airways’ CEO, Akbar Al Baker, apologizes for a statement he made. Akbar is one of the most colorful guys in the airline industry and says some pretty crazy things, though I don’t think I’ve ever seen him issue an apology for any of those, no matter how ridiculous. Well, today is different, apparently.

I’ve been sent the following statement from Qatar Airways’ CEO, Akbar Al Baker, regarding what he said about the “grandma” flight attendants at US airlines:

“I should like to apologise unreservedly to those offended by my recent remarks which compared Qatar Airways cabin crew with cabin crew on US carriers. The remarks were made informally at a private gala dinner, following comments about the Qatar Airways cabin service, and were in no way intended to cause offence. This is a time of strong rivalry between our airline and the US carriers, and we are of course immensely proud of our own cabin crew. However, cabin crew are the public face of all airlines, and I greatly respect their hard work and professionalism. They play a huge role in the safety and comfort of passengers, irrespective of their age or gender or familial status. I have worked for many years in the industry, and I have a high regard for the value that I see long-serving staff members bringing through their experience and dedication.”

This is in reference to Akbar’s statements last week at a gala intended to celebrate the airline launching flights to Dublin. During this he said the following while describing the Qatar Airways experience:

“Wide seats, plenty of legroom, as well as award winning service from our international cabin crew. By the way, the average age of my cabin crew is only 26 years, so there is no need for you to travel on this crap American carriers. You know you are always being served by grandmothers at American carriers.”

Here’s the video of what he said:

Now I’m not sure Akbar’s apology is much of an apology, but I suppose it’s better than nothing. He starts by apologizing “unreservedly,” but then the apology isn’t really for what he said, but rather for those that it offended. He goes on to justify what he said, say he has respect for everyone in the profession, etc., but doesn’t admit that what he said was wrong and in poor taste.

I wouldn’t call this a full apology, but it is more than we’ll otherwise ever get from him. Baby steps, I guess.

What do you make of Akbar’s apology?

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Laura Guest

I note that nobody has apologised to the grandmothers used as a disparaging description....the women whose wisdom, love and nurture are the mainstay of generations of people in every country of the world....how dare their name be thus used? You should be ashamed of yourselves with your empty , superficial values.....Very badly done........ Remember, if you are lucky, you will all one day be grandparents..I fear you will not have the empathy, respect or kindness to be good ones who set a moral example for the younger generation.

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Elisa Shebaro Guest

Without being disrespectful like Mr. Akbar or his country, nationality or business but those words were ignorant, damaging and completely unprofessional. Has he actually seen some of those "grandmas?" Some of those "grandmas" are responsive, caring, strong, patient and risk their lives everyday on those flights. Not to mention that American airlines do have more than "grandmas." Americans airlines have/offer diversity (women, men of different race, ethnicity, LGBT and more) and there is a genuine attempt for progress, professionalism and respect with these airlines. Seriously, I am disgusted and will NEVER EVER get on Qatar Airways even if I was paid by Mr. Akbar himself. You lost a very important customer Mr. Akbar.

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JP Guest

Akbar, might be colourful, he talks too much, he talks lots of nonsense. But to be fair, he is definitely among one of the most hardworking, competent and committed airline CEO's, who wants the best for is airline. So be fair to him, even if you hate him!

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Jennifer Guest

You are just a dirty old man that has no respect for the young women you employ! Take a look at yourself and see just how old and ugly you look to others! Your opology is insincere and a result of the critism that you have received pertaining to your ugly comment. You thought you were being funny, well, now you see just what others really think about you! Think about getting a hair implant and plastic surgery before you go running after those beautiful young women because they will only use you for your money and not for a long time!

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Sam Lutfi Guest

Qatar and Saudi Arabian Airlines are both one in the same. The only thing that's changed is that Qatar began issuing tourist Visas where as SA does not. So in efforts of trying to compete with Emirates, they joined the battle to usher in awards for service and comfort. However both these airlines are run and operated by internal government run offices that are all operated by men and both function under the veil of Wahhabist Sharia laws that both subjugate women and non Muslims. There is no conspiracies here per say but there is an underlying effort to influence the Western world meanwhile both companies are led by Wahhabist extremists tied to funding the Islamic State movement. Recently SA is claiming to have distanced themselves from this and pointing the finger at Qatar and spearheaded efforts of shutting down the surrounding air space which in order to crumble the economic climate in Qatar, a tiny nation that SA wants desperately to control or absorb back into its own territory. The Emirates differ from the as they have been distancing themselves from Wahhabism where as that radical sect is the majority religion in SA and the official religion of Saudi Arabia. Both Qatar and SA have been funding ISIS for many years. It's time the West bans both those carriers.

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