United Adds Free Wi-Fi For T-Mobile Customers

United Adds Free Wi-Fi For T-Mobile Customers

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Starting today, eligible T-Mobile customers can enjoy free Wi-Fi on United Airlines flights.

T-Mobile customers get free Wi-Fi on United

As of today (September 23, 2022), eligible T-Mobile customers can get free inflight Wi-Fi and streaming on United Airlines:

  • This is available on domestic and short haul international United flights, including 737s, and select 757-300s and A319s supported by Viasat and Thales InFlyt Experience, with more Wi-Fi partners and flights to be added soon
  • This is part of T-Mobile’s “Coverage Beyond” program, offering free Wi-Fi on select flights with Alaska Airlines, American Airlines, and Delta Air Lines
  • Customers can text, email, search, and stream, all flight long where available; this applies only to a customer’s mobile device, so you can’t use this on a laptop

As mentioned above, this complements T-Mobile offering free inflight Wi-Fi on select Gogo-equipped aircraft, including on Alaska Airlines, American Airlines, and Delta Air Lines. The value of that has decreased over time, as both American and Delta have increasingly switched to Viasat, where T-Mobile customers don’t get free Wi-Fi.

However, this agreement with United seems to span multiple Wi-Fi providers. United uses four different Wi-Fi providers, including Gogo, Panasonic, Thales, and Viasat. This is the first time that we’ll see T-Mobile customers get access to free Wi-Fi on multiple providers.

United Airlines offers all customers free messaging, including through iMessage and WhatsApp, on select flights.

United has a ways to go when it comes to Wi-Fi

As it stands, United is a very distant third among the “big three” US airlines when it comes to the reliability and speed of its inflight Wi-Fi offering. Of course free Wi-Fi is nice, so for some customers this development might take some of the sting out of the reality of United’s Wi-Fi situation.

That being said, I think it’s important to acknowledge that Delta is reportedly close to offering free Wi-Fi to all passengers, as that’s something the airline has been working on for years. While I wouldn’t say it’s a sure bet, it’s also believed that American will match Delta eventually, as the airline has the Wi-Fi bandwidth to do so. Then there’s JetBlue, which has been offering free Wi-Fi for eons…

United has a long way to go with Wi-Fi

Bottom line

United Airlines is now offering free Wi-Fi to T-Mobile customers on domestic and short haul international flights. This is an exciting development, as T-Mobile now has some Wi-Fi benefit on four different US airlines. I wouldn’t be surprised to see Delta roll out free Wi-Fi to all passengers in the coming months, so this should get interesting.

What do you make of United adding free Wi-Fi for T-Mobile customers?

Conversations (6)
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  1. Hobbs Guest

    I’m pretty sure this would only apply to
    Magenta Max accounts.

    1. Eskimo Guest

      This is part of T-Mobile’s “Coverage Beyond” program. That t&c applies.

      - Unlimited in-flight texting, Wi-Fi, and streaming where available: Magenta MAX (including 55+, Military, and First Responder), Magenta Plus, Magenta MAX for Business, ONE Plus, Business Unlimited Ultimate, Magenta Amplified, and select Enterprise and Government plans

      - Unlimited texting and 1 hour of in-flight Wi-Fi with streaming where available. Plus 4 full-flight Wi-Fi and streaming sessions a year: Magenta (including 55+, Military, and First...

      This is part of T-Mobile’s “Coverage Beyond” program. That t&c applies.

      - Unlimited in-flight texting, Wi-Fi, and streaming where available: Magenta MAX (including 55+, Military, and First Responder), Magenta Plus, Magenta MAX for Business, ONE Plus, Business Unlimited Ultimate, Magenta Amplified, and select Enterprise and Government plans

      - Unlimited texting and 1 hour of in-flight Wi-Fi with streaming where available. Plus 4 full-flight Wi-Fi and streaming sessions a year: Magenta (including 55+, Military, and First Responder), Magenta Deaf or hard of Hearing, Business Unlimited Advanced, Magenta for Business, and select Government plans. Simple Choice, Select Choice, and ONE plans are also included. Plus, T-Mobile Prepaid plans, except T-Mobile Connect

  2. Tom Guest

    Does this T-Mobile feature work while phone/iPad are in "Airplane mode"?

    1. Joe Guest

      No. It is phones only, but if your phone supports it, you can tether your other device to your phone.

  3. jannisn New Member

    Nice to see United covering multiple providers. I fly Delta myself and love the free T-Mobile WiFi offerings, but definitely seen availability of it go down lately

  4. AG Member

    I was on a UA 737 MAX 9 yesterday and was surprised to be offered free Wi-Fi (ViaSat) via T-Mobile. Makes sense now.

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Eskimo Guest

This is part of T-Mobile’s “Coverage Beyond” program. That t&c applies. - Unlimited in-flight texting, Wi-Fi, and streaming where available: Magenta MAX (including 55+, Military, and First Responder), Magenta Plus, Magenta MAX for Business, ONE Plus, Business Unlimited Ultimate, Magenta Amplified, and select Enterprise and Government plans - Unlimited texting and 1 hour of in-flight Wi-Fi with streaming where available. Plus 4 full-flight Wi-Fi and streaming sessions a year: Magenta (including 55+, Military, and First Responder), Magenta Deaf or hard of Hearing, Business Unlimited Advanced, Magenta for Business, and select Government plans. Simple Choice, Select Choice, and ONE plans are also included. Plus, T-Mobile Prepaid plans, except T-Mobile Connect

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Hobbs Guest

I’m pretty sure this would only apply to Magenta Max accounts.

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Joe Guest

No. It is phones only, but if your phone supports it, you can tether your other device to your phone.

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