Chase Sapphire Lounges Coming To Five Airports

Chase Sapphire Lounges Coming To Five Airports

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In June 2021 we learned how Chase will be getting into the airport lounge game, which was previously dominated by American Express with its Centurion Lounges (and for that matter, Capital One is also getting into the airport lounge business). We’ve progressively seen more locations revealed for future Chase lounges, so in this post I wanted to cover everything we know so far.

Basics of Chase Sapphire Lounge by The Club

JPMorgan Chase has announced plans to introduce airport lounges, which will be known as Chase Sapphire Lounge by The Club. Chase describes this as offering a “fresh approach to the lounge experience.” Chase’s entry into the lounge space is being done in collaboration with Airport Dimensions, which operates existing airport lounge group “The Club” (which are perfectly fine, but aren’t particularly remarkable).

We now have some details about where the first lounges will be located, when they should open, and who will get access.

The Club at Atlanta (ATL)

Chase Sapphire Lounge locations & sizes

The first five Chase Sapphire Lounge by The Club locations have been revealed, with four being in the United States, and one being outside the United States. Specifically, there will be lounges in:

  • Boston (BOS), in the connector between Terminal B & Terminal C
  • Hong Kong (HKG), in Terminal 1
  • New York (LGA), in Terminal B
  • Phoenix (PHX), in Terminal 4 South 1
  • San Diego (SAN), in Terminal 2 West

While no exact opening dates have been given yet, it’s expected that at least a couple of these lounges should open in the next year or so. Boston and Phoenix seem most likely to open in 2022, while San Diego is expected to open in late 2023. It remains to be seen when the New York and Hong Kong lounges will open (and in the case of the latter, I can’t help but wonder if it’s even happening at all anymore).

In terms of lounge sizes, we do have a sense of the size of three of these lounges:

  • The BOS Chase Sapphire Lounge is expected to be 12,000 square feet
  • The PHX Chase Sapphire Lounge is expected to be 3,500 square feet
  • The SAN Chase Sapphire Lounge is expected to be 11,000 square feet

Interestingly Hong Kong, New York, and Phoenix, already have Centurion Lounges, while Boston and San Diego don’t.

Chase Sapphire Lounge entry requirements

The Chase Sapphire Lounge by The Club will be accessible to Priority Pass members. That means that Chase Sapphire Reserve cardmembers get access, since the card also comes with a Priority Pass membership (though it’s possible you won’t even need to access the membership to use these lounges).

Further access requirements haven’t been revealed. For example, will day passes be sold? Will Chase Sapphire Preferred cardmembers be able to get access at a discounted rate?

It’s kind of funny that this will be branded as a Chase lounge, but the Amex Platinum and Capital One Venture X should get access as well, since they also offer a Priority Pass membership.

Priority Pass members will have access to these lounges

What should we really expect from Chase Sapphire Lounges?

Even as we learn more details, this concept is still kind of confusing to me:

  • It doesn’t sound like Chase is going as premium as Amex or Capital One with airport lounges
  • Since these lounges will have “The Club” in the branding, it’s not entirely clear how different they’ll be than typical “The Club” lounges
  • Is this just a mutual marketing opportunity of sorts between “The Club” and Chase, or is there more to this?
  • Since these lounges will be open to everyone with a Priority Pass membership, that more or less opens the floodgates, and I imagine these lounges will get busy; I wonder if any capacity controls will be put in place
The Club at Boston (BOS)

It’s awesome to see Chase get into the airport lounge game, though at the end of the day I think you can only get so excited about credit card lounges in the United States, given how many people have access. The broad access requirements — and opening them up to all Priority Pass members — realistically limits how nice these will be.

Personally I think the only really exceptional credit card lounge in the United States is the Capital One Lounge DFW, which has some pretty awesome amenities.

Capital One Lounge Dallas (DFW)

Bottom line

A new lounge concept will be debuting in 2022, in the form of Chase Sapphire Lounge by The Club. So far we know that Chase will open lounges at BOS, HKG, LGA, PHX, and SAN, and we should expect them to be accessible by all Priority Pass members, which would include those with the Chase Sapphire Reserve.

I wouldn’t get too excited here. Ultimately this just seems like a branding opportunity, and I wouldn’t expect these to be competitive to Centurion Lounges or Capital One Lounges in terms of the experience.

What do you make of Chase’s new airport lounge concept?

(Tip of the hat to Chris Dong)

Conversations (42)
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  1. RobPHX Guest

    @Lucky, on the topic of lounges, do u have any info if United will ever open the United Club in PHX? They had one in T2, and they planned one in the renovated T3 when United moved from in there in early 2020, but they never opened due to the pandemic. Do u know if it will ever open?

  2. iamhere Guest

    It is possible that only priority pass for Chase issued cards will get access or if you have the Reserve card. If they opened it to all priority pass members it would be a zoo - overcrowded and would be unfair for those that got their pass through a Chase card.

  3. 787 New Member

    HKG? Hmm, interesting. I'm not expecting Hong Kong to reopen to global visitors before 2025, and the airport is currently running at 2% of 2019 capacity with tons of flight bans, 21 day quarantine and closed borders.

    Must be The Club had an opportunity to pick up a lounge that just had their lease expired. I'm guessing either Thai or United.

  4. Ryan Member

    Chase isn't getting into the lounge business anymore than Allegiant is in the football business. They are doing a marketing deal with The Club. Given anyone with PP gets in, unlike C1 and Amex lounges, this is no more a Chase lounge than any other PP lounge. Oh and I would bet HKG never happens, HKG is dead at this point and will never be the APAC hub it was before.

    1. Stanley Guest

      According to TPG, it is slated to open sometime in 2022, so wait and see. It still may open on time or be delayed.

  5. AC Guest

    This is BS - there is already a Club at PHX. Is Chase just going to add their name to the signage? Also as a CSR holder I am offended they are letting anyone with Priority Pass in. All the “Club” lounges already admit Priority Pass members so no change.

    IMHO this is a disaster on the part of Chase. My CSR is renewing in August and likely to downgrade to CSP since the...

    This is BS - there is already a Club at PHX. Is Chase just going to add their name to the signage? Also as a CSR holder I am offended they are letting anyone with Priority Pass in. All the “Club” lounges already admit Priority Pass members so no change.

    IMHO this is a disaster on the part of Chase. My CSR is renewing in August and likely to downgrade to CSP since the “upgrades” last year did nothing for me and no way I can justify keeping this card. I love my Amex Platinum and will definitely keep it but Chase seems hell bent to destroy the CSR. Sad

    1. Shawn Guest

      There’s a club at PHX? I thought it shut down and became the escape/centurion lounge?

  6. ktc Guest

    Austin needs a lounge, any lounge...cap1 will be awesome.

  7. Pbody New Member

    Isn't San Diego a stange choice given all the other bigger airports?

  8. dander Guest

    Chase could be a little exclusive or have Sapphire only and Private client only Perks.
    At least when I fly swa out of phx i don't have to walk a mile to the centurian club or its crappy twin

    1. Bob Guest

      Well that was kind of underwhelming. For starters there is an avalanche of priority pass members out there nevermind their guests. 2nd of these are the same lounges as "the club" lounges that current PP members have access to they are pretty sad lounges. Granted lga and San currently have pitiful lounges. But that's like moving up to economy plus from basic economy. CSR needs to do more to justify that $550/year.

  9. Jeff Guest

    The real question is whether these lounges will be superior to the lounges of the legacy carriers (e.g., Delta Sky Club, United Club, Admirals Club).

  10. RCB Guest

    I'm a little embarrassed to be a CSR member, because if Chase thinks this at all competes with the Centurion Lounges then they need some new management. Centurion Lounges are a luxury experience, these new Chase lounges sound more like a Walmart experience.

  11. david Guest

    I feel like we already knew all this from Flyertalk.

  12. hp12c Member

    I wonder if HKG will actually come to fruition since who knows when, if ever, it will become a global hub again.

  13. Chris Dong Guest

    Thanks for the personal hat tip, Ben!

  14. Noe Pantoja Guest

    I’m still waiting for the day for ORD to get a lounge by AmEx, Chase, or Cap1.

  15. Bert Guest

    Waiting for Polaris lounges to open - the best!

  16. Pamela Guest

    For a minute, I thought Chase Sapphire members were going to have an exclusive club. LOL

  17. Micah Guest

    Curious to see how these flesh out. If my recent visits at the Centurion in Denver are any indication of the future of the airport lounge experience, the future looks bleak. They have significantly degraded their food. Gone are the individually prepared cast iron skillet entrees designed by the James Beard Award winning chef of Boulder’s Frasca. Instead, you get a Hampton Inn-style buffet with reconstituted powdered egg product, and vats of precooked reheated hash...

    Curious to see how these flesh out. If my recent visits at the Centurion in Denver are any indication of the future of the airport lounge experience, the future looks bleak. They have significantly degraded their food. Gone are the individually prepared cast iron skillet entrees designed by the James Beard Award winning chef of Boulder’s Frasca. Instead, you get a Hampton Inn-style buffet with reconstituted powdered egg product, and vats of precooked reheated hash browns. Couple that with the guest restrictions and the increased annual fee, and you have a clear path to a member exodus.

  18. Charlie Guest

    No LAX ?? Hopefully in time.

    1. Bob Guest

      Which terminal? Hard to put a lounge like this in an airport designed like LAX, JFK, etc.

  19. iamhere Guest

    Agree. Basically says nothing. Hopefully Reserve members will have some priority and they will not overstuff the lounge.

  20. Reed Guest

    Why are we assuming that the existing Priority Pass relationship with Chase, Amex, and “The Club” locations will remain status quo? Hint: see how Amex has already dropped access to restaurants in PP? There’s no reason to think at all that the powerful players in this relationship - the credit cards - can strongarm PP into basically whatever deal they want… or eliminate them altogether.

    Seems obvious that eventually, “The Club” locations will be...

    Why are we assuming that the existing Priority Pass relationship with Chase, Amex, and “The Club” locations will remain status quo? Hint: see how Amex has already dropped access to restaurants in PP? There’s no reason to think at all that the powerful players in this relationship - the credit cards - can strongarm PP into basically whatever deal they want… or eliminate them altogether.

    Seems obvious that eventually, “The Club” locations will be converted into Chase-exclusive lounges, to compete directly with Amex Centurion locations. Third parties will be cut out of this scheme entirely (what service do they provide anyway)?

    We’re looking at a future where airport lounge access is pretty segregated by brand loyalty:

    -Airline-operated lounges will continue to exist, with access basically tied to annual spend, corporate contracts, and premium ticket classes. Delta SkyClubs, Admirals Clubs (which will cross-populate with Alaska lounges and customers), etc.

    -Alliance operated megalounges in international hubs like LAX, Chicago, New York, etc. (Star Alliance Lounges, SkyTeam lounges). [we’ll be seeing a lot of route consolidation over the next several years of the pandemic, making this much easier to pull off in fewer locations]

    -Credit card company lounges scattered across second-tier airports, exclusively for the use of their premium cardholders and customers (Amex, Chase, CapitalOne, and I’m sure eventually Citi).

    -A handful of pay-per-use lounges will probably remain too, but at some point, they will basically revert to the mean and become “food and drink buffets with cushy seats” that cost $40 an hour to enter.

  21. Elaine Guest

    Why not Denver? We have nothing now for Priority Pass

    1. Ladakn99 Member

      Didn't DEN just get a restaurant added to PP in Terminal B? of course, that doesn't matter if your PP is through AMEX but still.

  22. Anthony Guest

    For US domestic flying, the most useful and practical club access seems to be Delta SkyClub. If you can make Centurion Lounges work, that is great too. Most other stuff is a hassle. Some Admirals Clubs are OK, United domestic clubs seem weak.

  23. Tom Guest

    If the Chase 'Club' at BOS is anything like either of the existing lounges run by The Club at BOS, it does not bode well. I find them sub-par even by PP standards

  24. DenB Diamond

    Priority Pass is changing so much, I wouldn't be surprised if they lose access to The Club, or Amex drops Priority Pass from the Platinum Benefits, or Amex buys Priority Pass and strikes Chase/Club lounges from their list. I just doubt that the way it looks now is the way it unfolds. Not buying stock in Priority Pass right now.

    1. Eskimo Guest

      @DenB

      How do you buy Priority Pass stocks?

  25. Sel, D. Guest

    This seems way out of touch. I'm surprised that Chase is aligning themselves with a brand like The Club - it seems this would be an appropriate move for Discover. Amex was much more strategic by aligning with the far superior Escape Lounges. What's next, the Capital One Minute Suites?

  26. MRL Guest

    Ben,

    How can credit card/priority pass lounges be so much nicer outside the US? Do fewer non Americans have credit cards with priority pass memberships? Are the costs of running a lounge lower?

  27. Jerry Gold

    This is basically a non-announcement. LGA and BOS are getting a "Club," and Chase is going to tie its name to what will most likely be the second worst lounge at HKG.

  28. Mike Guest

    This is so disappointing and I feel like Chase should feel a little embarrassed about this. Great, you're opening Chase lounges but if there is no exclusivity, then who cares? Amex lounges are great because they are really nice, usually have pretty good food and drinks, and best of all, not everyone and their brother can access them. We don't need more bland run of the mill PP lounges with bad food and crowding issues.

  29. Aaron Guest

    May not be the most exciting thing, but I love the BOS love! Especially since the lounges in BOS tend to be mediocre… Also, the Terminal B-C connector??? I sure hope they’re talking about the future one that’s post security!!!

    1. Scott Guest

      @Aaron Yes, which other one? Also there is space in E as well as more coming online in the E expansion.

  30. Brutus Guest

    I think it's great that Chase is finally trying to keep up with Capital One.

  31. Eskimo Guest

    Maybe Chase isn't doing this as a benefit, but as a business diversification or cost savings.

    Chase might see this as profit center not cost. Or at least keeping their cost for PP usage down at certain locations. Don't forget, they have all the info of CSR PP usages and paying themselves back might be cheaper too.

  32. Jeffrey I Chang Guest

    The only winners here are the travel experience websites. Lucky gets a new topic / lounge to review. We get to distract ourselves from the never ending emails at work. Heck, I can't wait until FlyerTalk Forum starts a sub on overcrowding at the Chase Lounges. Perhaps we can even have a free for all forum where each premium credit card compares their respective lounges.

    1. askmrlee Guest

      Perhaps we can even have a free for all forum where each premium credit card compares their respective lounges.

      This exists now as LoungeBuddy and Trip Advisor reviews.

  33. Paul Member

    HKG does need lounge access after Plaza Premium stopped accepting Priority Pass.

    1. askmrlee Guest

      Amex Plat card retained access to Plaza Premium.

Featured Comments Most helpful comments ( as chosen by the OMAAT community ).

The comments on this page have not been provided, reviewed, approved or otherwise endorsed by any advertiser, and it is not an advertiser's responsibility to ensure posts and/or questions are answered.

Jerry Gold

This is basically a non-announcement. LGA and BOS are getting a "Club," and Chase is going to tie its name to what will most likely be the second worst lounge at HKG.

2
787 New Member

HKG? Hmm, interesting. I'm not expecting Hong Kong to reopen to global visitors before 2025, and the airport is currently running at 2% of 2019 capacity with tons of flight bans, 21 day quarantine and closed borders. Must be The Club had an opportunity to pick up a lounge that just had their lease expired. I'm guessing either Thai or United.

1
Ryan Member

Chase isn't getting into the lounge business anymore than Allegiant is in the football business. They are doing a marketing deal with The Club. Given anyone with PP gets in, unlike C1 and Amex lounges, this is no more a Chase lounge than any other PP lounge. Oh and I would bet HKG never happens, HKG is dead at this point and will never be the APAC hub it was before.

1
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