….and sheesh, I’m not sure much more could go wrong, and my brother and I checked in only 30 minutes ago. First of all, on the plus side, I love, love, love the room. It’s beautifully designed.
- The front desk agent seemed totally spaced out and not particularly welcoming.
- We were checked in quickly and I asked whether I’d receive free breakfast as a Diamond member. This is something the agent should have proactively explained. You’d think he would at least know the rules, but he responded by asking the other agent “hmmm, do we do breakfast for Diamonds?” This was followed by “yeah, I guess you can have breakfast in your room or the restaurant.” Seriously?
- Not offered any sort of food and beverage amenity as guaranteed, so they should at least mention I’d get 1,000 points as an “amenity.”
- No mention of the “ANDAZ5” rate I booked, whereby we get a $50 hotel credit.
- We get up to our room and it has one king bed as opposed to the double bedded room we reserved. We go back down to the front desk and ask for a room with two double beds, but amazingly enough they don’t have any! They then proceed to upgrade us to a “deluxe room” with a king bed. Umm, why weren’t we upgraded to that to begin with? Still stuck with one king bed, and my understanding is that I’m guaranteed my preferred bed type as a Hyatt Diamond. More importantly, how the f&*$ does a hotel on Wall Street not have a double bedded room available on a Saturday night?
- Part of the room being “modern” is that the shower room has a glass window facing the rest of the room. That’s fine and dandy, but there’s no kind of blind or anything. Hell, even if I were staying with someone I wanted to share a bed with, I’m not sure I’d necessarily want to watch them shower.
Anyway, very disappointed thus far. This hotel really needs to retrain their employees, at least those working after midnight. Not a good start for a brand new hotel. I’ll certainly share my thoughts with the GM when I finish up my stay (after all, they can’t improve without some constructive criticism.