Why You Should Always Join A Loyalty Program Before Applying For A Credit Card

If you’re big into miles & points then this is probably obvious to you, though I feel like this is a reminder I should post, since it’s something that took up over two hours of my time this morning.

If you’re applying for a co-branded credit card you typically earn points in a non-bank currency. In other words, a co-brand card like the IHG One Rewards Premier Credit Card collects points with IHG Rewards Club directly rather than with Chase.

Now, if you’re anything like me, you have an AwardWallet account that tracks all your loyalty program numbers and account balances. Furthermore, when you apply for credit cards you enter your loyalty program number at that time. However, you’ll also notice in credit card applications you have the option of not entering your loyalty program number, in which case a number will be assigned to you.

Always sign-up for the loyalty program before applying for a co-branded credit card, as this will potentially save you a lot of hassle and headache.

I’ve realized that when I tell family and close friends which cards they should apply for, I forget to explicitly tell them to sign-up for a loyalty program account before applying for a credit card. Many of them would claim that’s too complicated, though it ends up costing me some frustration after the fact.

For example, Ford applied for a Hilton Amex Card a few weeks ago. He didn’t have an existing balance of Hilton Honors points, so didn’t sign up for an Honors account first. This morning it took us 30 minutes to get him logged into his account. For whatever reason his email wasn’t linked to the Hilton Honors account they created for him, so he had to call, verify his info, then be transferred to another department so they can manually add it, and then finally he could change his log in info online. A similar thing happened with the IHG One Rewards Premier Credit Card, which he signed up for recently.

Similarly, last year my mom applied for what is now the Marriott Bonvoy Business® American Express® Card. I was just helping her plan some travel, when I noticed she only had around 40,000 Marriott points in her account, despite the fact that she got the card and hadn’t redeemed any points yet. Then we realized that her points are actually in two different accounts.

Fortunately she’s not going for status, or else this could be a bigger issue. Each card offers two elite qualifying stays and five elite qualifying nights towards stats, and it would be tough to combine those if the two cards were linked to different accounts (even when you consolidate accounts, it doesn’t transfer that benefit).

The moral of the story is that I’ve spent over two hours this morning figuring out everyone’s loyalty program numbers, consolidating accounts, and adding them to my AwardWallet so this problem doesn’t happen again.

Always be sure you sign-up for a loyalty program, add it to your AwardWallet account, and then apply for a credit card. Make sure your friends and family who apply for cards do the same as well!

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DSK Gold

@Marsh. After multiple attempts, I actually got SPG and AMEX on the same phone call and told them it seemed like a systems issue between the two of them and not me, and they needed to figure it out. I also did not have any activity in my SPG account for awhile so just for the heck of it, I moved 1000 Marriott points to SPG (at a 3-1 ratio). No idea if that mattered but those points transferred instantly. Eventually I started seeing AMEX credit card activity in my SPG account. AMEX originally told me my SPG account was too old since my number did not have enough digits. That really didn't make sense to me. So sorry, not really sure how it got fixed but it did after a good bit of pain.

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Marsh Guest

DSK any tips on how you got it resolved?

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Iamhere Gold

Just to add a comment to this, the further headache about not using your currently existing rewards number or creating one first is combining multiple accounts is often a daunting task. @Ben - With this said, as you mentioned Ford and your mother in this post, I notice that both Marriott/Ritz Carlton and SPG have flexible policies regarding transferring points to people in one's immediate family. It seems that SPG does not have an annual limit, where as I think the Marriott/Ritz Carlton is 100,000 points in each year. Easily with these programs one could just transfer between your account and send them as SPG. I think this is quite convenient so we do not end up with some points in everyone's account. Do you think that this could happen with other hotel and airline programs?

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DSK Gold

Ditto with AMEX SPG. AMEX said there was something wrong with my SPG account . SPG said my account was fine. AMEX assigned me a new number anyway. Huge hassle spanning weeks.

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Charlie McMillan Gold

Thanks for the link to Award Wallet. I'm loading all my loyalty accounts in there now. What a great way to stay organized, especially when thinking about redemptions.

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