Review: InterContinental Geneva


Ford and I recently spent nine nights in Switzerland, as we flew into Geneva and then visited Verbier and Gstaad. Ford is a skiier, while I’m more of a walk around cute towns and then sit inside and drink hot beverages while on my laptop kind of guy. So I’ll be reviewing the hotels in the order in which we stayed at them.

Staying in Geneva

We weren’t really planning on visiting Geneva, per se, but rather Geneva is the closest major airport to Verbier. Since our flight was only scheduled to arrive into Geneva at around 5PM, it made sense to spend a night there and then take the train to Verbier early the following morning. That ended up being a great idea, since we misconnected at Heathrow, so only arrived into Geneva very late at night, and then left early the following morning to Verbier.

Booking the InterContinental Geneva

Switzerland, including Geneva, is outrageously expensive. As a Hyatt and Starwood loyalist, the options are pretty limited. The only hotel in Geneva belonging to either of those groups is the Hotel President Wilson, which was over $500 per night for our date.

This was one of those situations where it was ideal to use the anniversary free night certificate that comes with the IHG One Rewards Premier Credit Card. At the time, the annual free night certificate was valid at any IHG hotel worldwide, though now it is capped at 40,000 points per night.

Originally I was just going to use it for the Crowne Plaza Geneva Airport, which would have cost over $300 if paying cash. However, I saw there was also an InterContinental in the city, so figured we might as well stay there since it would cost us the same. After all, originally we thought we’d arrive in the evening rather than late at night, so the plan was to go into town, have dinner, etc.

A paid stay at the InterContinental would have cost over $500 (and if redeeming points it would have cost 45,000), so redeeming the free night certificate from the IHG One Rewards Premier Credit Card was a spectacular deal. This is also the perfect example of how there’s value in this certificate for someone who isn’t loyal to IHG. Some people say “well I only like to stay at [insert brand].” I’m usually the same, and in this case that would have left me with a single $500+ per night hotel to choose from.

InterContinental Geneva review

This review will be fairly short, because we ended up arriving at the hotel around midnight, and left at around 9AM, so we basically slept and showered.

Our taxi drive from the airport took about 10 minutes and cost 30CHF. Maybe during the day there would have been a cheaper way to get to the hotel, but after our rough travel day, we wanted to get to bed ASAP.

The InterContinental has a beautiful lobby that spans two floors. When you enter through the revolving doors, there are seating arrangements on both sides of the main walkway, with cozy fireplaces.


InterContinental Geneva lobby


InterContinental Geneva lobby


InterContinental Geneva lobby


InterContinental Geneva lobby

At the end of the long hall is the reception area.


InterContinental Geneva lobby


InterContinental Geneva reception

Even though it was midnight at this point, we received an exceptionally warm welcome. I was thanked for being an IHG Platinum member (even though it doesn’t get you much at InterContinentals), and while our check-in was processed, a bellmen asked if there was anything he could help us arrange for tomorrow. I mentioned our plan to take the train to Verbier, and he explained that the bus to the train station leaves from right in front of the hotel, and he gave us (complimentary) bus tickets to get there.

It was an impressive check-in experience, despite the late hour.

From reception we turned left, and then towards the end of the hall and to the right were the elevators leading to guest rooms.


InterContinental Geneva lobby

We took the elevator up to the 11th floor, where our room was located.


InterContinental Geneva elevators

Upon existing the elevator we turned left, and then our room (#1107) was to the right.


InterContinental Geneva hallway

Our free night certificate booked us into a superior room, and that’s exactly what we got.


InterContinental Geneva floorplan

The room featured an entryway with the bathroom to the left and some closet space (with sliding doors) to the right.


InterContinental Geneva Superior Room entryway

The room was a pretty normal size, with a comfortable king size bed.


InterContinental Geneva Superior Room


InterContinental Geneva Superior Room

Then by the window was a side table as well as a couch with seating for a couple of people.


InterContinental Geneva Superior Room couch

Across from the bed was a long counter which had a desk with a rolling chair, as well as the TV.


InterContinental Geneva Superior Room desk


InterContinental Geneva Superior Room desk

Next to the desk was the minibar and in-room coffee & tea. One thing I find cheap for a $500+ per night hotel is that they don’t have a real coffee or espresso machine in the room, but rather just have a kettle with instant coffee. Based on looking at the room descriptions on the hotel’s website, all the non-base rooms have espresso machines, which makes it all the cheaper that they make the distinction in such a way.


InterContinental Geneva in-room coffee & tea


InterContinental Geneva minibar

To the right of that there was a built-in luggage rack.


InterContinental Geneva Superior Room luggage rack

Overall I thought the room’s decor was generic, though it did have a few cute touches, like this picture frame and some books.


InterContinental Geneva Superior Room decorations

The bathroom was on the small side, and the number of mirrors in the bathroom made me feel like I was at a W Hotel. There was a sink, toilet, and a shower/tub combo.


InterContinental Geneva bathroom


InterContinental Geneva shower

The entire bathroom, including the shower head, felt quite basic for a luxury hotel.


InterContinental Geneva shower

Toiletries were from Agraria, and were agreeable.


InterContinental Geneva toiletries

The room didn’t have much in the way of views. The hotel isn’t right near the lake, so views from most rooms are just of nearby buildings. In our case, we had a view of a parking lot.


InterContinental Geneva room view

Wifi in the room was fast and free, though I didn’t use it much.

While we didn’t use them, the hotel’s spa and gym were on the second floor. The spa was by Clarins.


InterContinental Geneva Clarins Spa

The gym looked alright.

InterContinental Geneva gym


InterContinental Geneva gym

After getting a good night of sleep we showered and took the bus to the train station to start our journey to Verbier.

InterContinental Geneva bottom line

We didn’t have enough time to fully experience this hotel. What I can say is that we got an exceptional value here, since we basically paid less than $100 thanks to the IHG One Rewards Premier Credit Card. That’s an incredible value, and in Geneva, you couldn’t even get the worst hotel for that price.

The (limited) interaction we had with employees at this hotel was impressive, and the room was comfortable. However, while I thought the lobby area felt high-end and luxurious, the rooms themselves didn’t. I thought the design felt a bit sterile and cheap, and there were some features missing that I’d expect at a luxury hotel. To me, InterContinental is an infinitely confusing brand as I can’t figure out whether they view themselves as a luxury brand, or whether they view themselves as a midscale brand. Who knows.

I couldn’t imagine spending $500+ per night to stay here (in fairness, $500 doesn’t go as far in Geneva as elsewhere), though I’d absolutely recommend this place using an anniversary free night certificate.

I’m curious, who do you guys view as InterContinental’s competitors? Is it supposed to be luxury brands (like St. Regis), one notch below that (like JW Marriott), midscale brands, or what?

Conversations (34)
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sameer Guest

Hi All, Reservation staff is so rude !! They are not helping me to cancel or change my booking. I am genuine traveller wanted to experience Intercontinental geneva. Saved hard earned money for this trip. Unable to travel to geneva due to illness of my wife. So called Intercontinental geneva big name refused to cancel or change dates. My whole hard earned money they are going to enjoy when my room will be empty. Never will even try this ruthless people anywhere in the world. Will tell all my buddies and all travel group about this incident. Enjoy all my hard earned money guys. Wish you bad luck !!!

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Patrick Oh Guest

I am also a platinum ambassador member, and I stayed at this hotel in the days before Christmas last year. I agree with most of what everybody is saying about the brand in general; the quality and amenities can be quite variable as well as the service. I understood this to be due to the franchise being locally owned and operated some of whom don’t comply with the brand programs that we buy into. Be that as it may, I’ve had excellent stays at the Venetian and Palazzo in Las Vegas, the IntercoNtinental in Porto and Lisbon, and Rio de Janeiro. Miami’s IC was so so. It was a mixed bag in Genève. Mostly, I wasnt impressed. For a tourist, you are not near the city center at all and that’s a definite downside if you have very limited time. The United Nations complex is nearby and right next to it is a lovely park you can walk through. They have some interesting sculpture work including a huge chair balancing on one leg in the plaza. The IC building itself is circa 1970s, almost an Eastern European communist era cold, gray concrete slab building, though it feels much warmer on the inside, at least in the lobby area.. They delivered me to my room and the Bellman set everything up. I was just settling in when the manager came to the door and said that I was put on a floor that was going to be be fumigated the next day and I needed to move rooms. This was very late at night, and I was quite tired not at all happy about having to be moved Due to an mistake on receptions part. Moreover, at checkin, i inquired about getting a room on the highest floor; I got 7th floor. The new room was located on the eighth floor. Moreover, The same Bellman who came to set up the new room, lneglected to do half of the things he had done with the old room. The room itself had reached the point of needing to be refreshed and updated. It reflected the aesthetic of a prior era., but was not not cozy and quaint of a bygone era either. Just in that uncomfortable middle age, neither the new beauty nor the grand dame. I also didn’t like the configuration of the room even though it was a large executive room. The main reason is that you open the door to a very long hallway which was esentiasly dead space (there was no functional use for it ) till you got to the very end of the room and then it opened up to a large suitelike room it had a nice view, a partial view of the lake and had windows on two sides as it was a corner room. even worse is that this modern design installed a divider between that long hallway and the bathroom that was not an intact wall; it was a divider of Asian style slats and the toilet was located right on the other side and close to the front door, such that if Housekeeping came in it was pretty obvious where you were. uncomfortable; not private. the kicker for me was the debate I got into with the night manager over the turn down service lacked chocolates on the pillow! we had just gotten home from dinner, the room had been turned down, but there were no chocolates on the pillow case! And we were in Switzerland! Known for its chocolate! So I rang downstairs and I reported that we didn’t have any chocolate on our pillowcases. Now I was being lighthearted and humorous here. Sort oF. I was taken aback when the night manager tried to justify that a chocolate was not part of the turndown service. in Switzerland. And it’s Christmas time. And I have platinum ambassador status. And IHG espouses “it’s all about the little things.” It was actually pretty funny to me, tho I was truly surprised by his slowness to warm up to my suggestion that perhaps they could bring a couple of chocolates up.its pretty much hospitality 101. And in a way it somehow encapsulated the stay.

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Andy Guest

Geneva is the most expensive city in Switzerland, in every respect. What makes it so expensive is the combination of luxury tourism, in particular from the Middle East, and the UN induced government travel. Governments all have special contracts there, but they often don't leave too much capacity to the free market. On top of that, the IC is the first choice for security sensitive meetings/conferences, for several reasons, including the short distance to both the airport and the UN. Whenever POTUS comes to town, he stays there ... So I guess there are not too many good reasons to stay there ...

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Michael Guest

Thanks so much for this review! We just got back this week from Geneva. Like you, my husband and I are Starwood loyalists. We originally booked at the President Wilson, but changed plans when we realized it was a bit off the main strip. We switched over to 3 nights at the Mandarin Oriental. Even though it was $700 a night for a standard room, we thoroughly enjoyed it. Although we did walk by some of these other hotels and wondered what they were like. It’s always great to get a peek in, so thanks!

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schar Guest

i dont like any IHG hotels. the Intercontinental name just sounds trashy and far from luxury

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