Is Travel In First & Business Class Overrated?

A longtime reader posed an interesting question to me, which I figured I’d share my thoughts on, and throw out to the community…

Do people exaggerate how good first & business class travel are?

A reader who is also a huge avgeek just flew Turkish Airlines business class across the Atlantic. He explained that this was his second business class flight ever, with the previous one being many years ago. Here’s how he walked away from the experience:

While it was definitely a more comfortable way to fly, I kind of felt almost let down.

Let me explain. For years, I’ve read trip reports and watched youtube vlogs of people flying business and first class. And travel bloggers and vloggers always make flying premium cabins seem awesome. To me though, flying business class just felt like getting a seat with more room, the ability to lie flat on an airplane, and at times pretty good food.

Although these perks do make for a better travel experience, sometimes it seems like travel bloggers and vloggers exaggerate the luxury of the premium experience as if you can’t find comfortable seating or good food on the ground. 

Don’t get me wrong, it was definitely a more comfortable experience which I would certainly like to do again. But it just seems like some people go a bit over top, describing what on the ground are fairly normal experiences. I certainly don’t mean to bash anyone here or pick on anyone, but this was just a thought I had as someone who flew business class for basically the first time.

He follows that up with the following observation (which couldn’t help but make me chuckle):

Certainly beats economy but if you asked someone on the ground “hey do you want to sleep in a room with 20 other people, some of whom will be snoring, in a bed that is really narrow and less comfy than a couch, and you don’t control when the lights are turned on and off,” I don’t think anyone would remotely want that…

Probably not as comfortable as your bed at home!

My take on the glamor of premium cabin travel

I’ve been thinking about this question for a couple of days, so here’s my brutally honest take. Let me start by noting that I’ve been fortunate enough to fly millions of miles, and haven’t taken a long haul flight in economy in many years (thanks primarily to the amazing value that can be had with miles & points).

The way I view it, there are two main topics to address here — is premium cabin travel actually great, and in the age of the internet and social media, do people tend to hype it too much?

How I approach premium cabin travel

As someone who has taken hundreds of premium cabin flights over the years, how do I view the glamor associated with premium cabin travel? Here are a few thoughts:

  • People love to travel (for many people, it’s one of the main highlights of their lives), and people will voluntarily take ultra long haul flights in economy; so being able to get comfortable for a long journey is a real treat, not in comparison to the bed or food you may get at home, but rather in comparison to economy
  • As an aviation geek, I love flying no matter what, as there’s something so fun about being in a metal tube six miles above the earth’s surface, flying at 600 miles per hour, watching the sunrise, etc.; it never gets old
  • I think there’s a real thrill to flying first and business class in terms of the deal element for many of us; there’s something so nice about flying a product that would retail for so much, all while using points, and it’s no different than how people on Extreme Couponing get excited about going to the supermarket
  • Frankly one of the things that I enjoy most about flying is just the ridiculously impressive logistics of it all; when I travel, I constantly think about all the things that had to happen for a flight to run smoothly, and you notice that even more in premium cabins
  • At the end of the day, I view most business class products as being very comfortable ways to travel (especially in comparison to economy), though it’s not usually going to be a life changing experience
  • Even after so many years, there are many first class products that still make me downright giddy; for example, showers on the ground don’t excite me, but showers in the Emirates A380 shower suite do

No matter how you slice it, though, hopefully your overall comfort isn’t greater in business class than it would be at home. But then again, when you’re at home, you’re not traveling through the sky in a metal tube. I totally agree about the sleeping situation, though, as I’m a terrible airplane sleeper (for many of the reasons shared above).

In part, the person was a bit let down because the experience just came down to this:

To me though, flying business class just felt like getting a seat with more room, the ability to lie flat on an airplane, and at times pretty good food.

I’d say that’s accurate, though to me that’s something that is worth hyping, given the uncomfortable alternative, which is potentially sitting upright all night, an inch away from a stranger, being served a microwaved dinner, at best.

Showering on the Emirates A380 never gets old!

Social media can make it tough to enjoy travel

A main part of this reader’s question involves travel bloggers and vloggers exaggerating and over glamorizing travel. That’s also an interesting topic. Now, I am a travel blogger, last I checked, so I may be part of the problem. However, I also think not all travel bloggers and vloggers take the same approach when it comes to their content.

Let me say that I struggle to use social media, like Instagram. Why? Because the way people gain popularity is of course by making everything seem perfect or headline worthy, and by selling a dream.

If I post a picture of a business class seat on social media and say “meh, it was an average business class experience, but I did get an amazing deal with points,” people probably wouldn’t be very interested, and many people probably think I’m an entitled jerk.

Meanwhile if someone instead posted a glam shot with the caption “I flew the world’s best first class for $5.60,” or “everything I ate in Japan Airlines first class,” then that would probably get quite a bit more traction.

The reality is that we live in an era where you’ll see just about everything on social media before you actually experience it. Odds are that the version you see on social media will be better than what you actually experience. I think that both sets a very high bar for your enjoyment of something, and also leaves little to the imagination.

The same principle applies to travel more broadly. You see all these amazing pictures of destinations, but then are disappointed when you find that things aren’t necessarily as they appear. That’s probably because the influencer got to the Spanish Steps at sunrise (while everyone else was asleep) in a full outfit and makeup, and then they have a professional photoshoot where they take hundreds of pictures, and they only share the best one. Meanwhile the rest of us are showing up in the afternoon when it’s as crowded as a football stadium, actively dodging selfie sticks and pickpockets.

Bottom line

Are first and business travel hyped too much? Yes and no, if you ask me. I think aviation is a miracle, and I love flying no matter what. The reality is that traveling in a premium cabin is way more comfortable than traveling in economy.

Will a business class experience ever offer the comfort you have at home? No, hopefully not. But when you consider the alternative (economy), and when you take into account just how comfortable and pampered you can be so many miles above the earth’s surface, I’d say it’s still pretty darn cool.

I do think that the internet and social media have greatly changed our expectations of experiences, for better and worse. When it comes to the internet, nowadays you can know exactly what you’re going to get, and I think that takes away some of the excitement and surprise. Furthermore, in the age of “influencing,” there’s no denying that many people create unrealistic expectations of what experiences are like, because it’s quite literally their job to make things look perfect.

Anyway, that’s my take, and I’d love to hear how others feel.

Where do you stand on the glamor and hyping of premium cabin travel?

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Martinhyde101 New Member

This is interesting as I had exactly the same conversation with my wife earlier. I travel business (for business) many times a year. I always argue that the product is nice compared to economy but nowhere near worth the value the seats cost (even when bought on miles). Ok maybe this is because I’m short but for me, economy is absolutely fine! Me and my wife sit together, we watch a film, we have a meal, we sleep and 7-10 hours later we arrive in an amazing country. In business it’s slightly nicer but as the person in your article commented, it’s way worse that a hotel bed or a restaurant meal yet people act as if it’s the most incredible thing in the world. I understand your point about the impressive logistics but that doesn’t provide me with value. Imagine what you get for the equivalent cost ($5-10k) for a hotel room - now that’s an amazing experience. The keg question for me is would I want to travel to one country in business class, or 4-5 countries for the same price in economy. Given I love travelling, the latter would be my choice every time. Ps currently writing this from a club suite seat on a BA flight to Miami! If the company are paying for it, I’m not going to say no!

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Paul Crimea Guest

I think to do it once (with a proper carrier) can be a life long dream for a lof of people and will be a memory to cherish. Unless they flew BA, then they will spend the rest of their lives saying Business or First class is worse than Emirates Economy. For someone to fly say DUB-DOH on Qatar, that'd be a memory. My Mother flew just once long haul business and she always talks about it. I fly long haul business a lot, on corporate tickets, my own money and rewards, but only if 8 hour flight or more. The idea of flying FRA-DXB in Business or First is ludicrous to me, it would actually be a negative experience as 1. Total waste of money 2. To use the lounge, arrange chauffeur and have to interact on the plane in Busoness or First would be just not worth it for 6 hours. 3. If there is a problem the cost of eco ticket won't bother me and I'll just get my own way there with another carrier. While compensation should exist I have several open disputes from last 2 years that are absolutely 100% the airlines fault. For business and First tickets I'm not writing that off on principle. If I fly FRA-DXB, just give me eco window seat and leave me to relax and read for 6 hours. I'll make my own normal way to airport and get there last minute. As an accountant who has worked in banking for several decades, I can assure you, most of the people buying J and F tickets do NOT have the financial position comfortable enough to warrant that expense. That's their choice for sure, but the same people will be working till 70's and end up living in a skip/dumpster. Sure, plenty of people on here can afford the tickets but look at daily capacity in J and F from London to and though UAE and Qatar - a worrying percentage of those tickets are bought on credit cards and overdrafts. Whereas Y is full of people with a vastly more solid financial standing.

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Chet Guest

The hard product of premium economy to Europe on the big 3 US airlines today is better than business class was 30 years ago. My first flight in business, sorry Connoisseur, was 6-across 39" pitch without IFE except for single projector on a UA 762. It cost $4200 of OPM in 1994. The soft product is probably worse, but other than a good lounge on either end, I really don't care much about soft product other than lounges. I rarely drink alcohol on international flights (although I frequently will in domestic F) and the inflight food is about what I'd get if I stopped at Trader Joe's on my way home. These days, my limit for flying to Europe is $1800, either in cash or in miles, towards a trip total max of $5000 for 11-12 days. So when I can get a business class seat for 60k one-way on United or (probably RIP with dynamic pricing) AA, I will splurge. Otherwise I'm fine with Premium Economy, although in that case I'd prefer a daytime eastbound flight out of IAD, ORD, or maybe BOS if I'm going to London. The last time I flew coach to Europe was 2000, flying AA as they were matching UA's summer from hell promotions and it was essentially a full rebate of points worth more than the cash price. Still, I decided then that I wouldn't do that any more.

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Andy Guest

For people on normal incomes, paying for their own tickets and going on holidays with family the equation is very different: would you prefer to travel to Europe 3 times (in economy) over the next few years, or afford to go just once in business class?

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iamhere Guest

Yes and no. It depends. It depends on the cost and the airline and both the hard and soft benefits. I can't say that business class is universally equal. Look at flights within Europe which is basically an economy seat with some better food/service and sometimes the middle seat open. Look at the Mid East airlines with a superior hard and soft product. Then most fall in between. It depends if you know and have experienced what it is supposed to look like. It depends if the experience is more than what you expected given these conditions. I think that it is about value and willingness to pay. Some airlines are introducing (or re-introducing) a class of cabin that is in the middle between business and economy but more than premium economy. I think this is a very good idea. The price is more than economy but less than business and the seat goes back about half way to lie down. Less crowded than economy and more than business and a lot of other business touches. With the price much more reasonable than business. May be worth a review.

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