Are Airlines Spying On You Through Inflight Entertainment?

This is a topic I see raised every so often, and I think it’s worth addressing, especially given that people generally have more privacy concerns than ever before.

One person took to Twitter this weekend to note that there was a camera underneath the personal inflight entertainment system on his Singapore Airlines flight, and asked in what capacity the airline was using these.

Singapore Airlines’ inflight entertainment systems developed by Panasonic and Thales feature these, and these can be found on many of their A350s, A380s, 777s, and 787s.

Yes, these are indeed cameras, you’re not crazy if you notice these. However, they are permanently disabled. As a Singapore Airlines spokesperson explained to The Straits Times:

“The camera is permanently disabled and cannot be activated on board.”

Several airlines have these cameras, and as far as I know all airlines with them have deactivated the feature. It does make me wonder why they bother installing these, given that no airlines have plans on using them, and also given that they create privacy concerns.

There are some features where there’s no harm in having them even if they’re not used, but this is one of those features that will make some people uncomfortable. Was there at some point a plan to actually use these in some way? Presumably not to “spy” on people, but rather for some sort of video calling or something?

Now, to be clear, there are some airlines that have cameras in their cabins. For example, on the A380, Emirates has cameras at the back of their cabins. In the below picture of the A380 first class cabin you’ll see that behind the last two seats in the center there’s a little black cutout in the bulkhead, and that’s a camera.

I wouldn’t say that’s intended to “spy” on passengers, but rather it’s a smart feature for a plane this big, that allows the pilots and purser to keep an eye on what’s going on in the cabin (in the event of an emergency, etc.). This actually seems to me like a legitimate safety feature. Similarly, I believe JetBlue has cameras in their cabins, so the pilots can keep an eye on what’s going on.

Emirates’ new 777 first class suites also have cameras on the handheld devices, and these are the only at-seat cameras that are used on any airlines, as far as I know. These aren’t intended to spy on you, but rather are intended so you can video call the crew to order “room” service. 😉

Do seatback cameras make you uncomfortable, even if they’re supposedly deactivated? Does anyone actually know with what feature in mind these were installed to begin with?

(Tip of the hat to SINJim & @badgercrack)

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Bour Guest

We have cameras on buses and trains in the UK. What on earth is the fuss about having them on planes too?

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Agent Lollipop Guest

Like any other device that has a camera....laptop, TV, seat back monitor....just put a "post-it" over it if it bothers you...problem solved!

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Mike Guest

On etihad ive never seen where the exact camera is but walked into FA area and saw on their screen a view of all F passenger suites. I assume its to see if anyone needs anything but they are watching you..

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Memento Member

Perhaps the software is tracking how long someone is viewing the entertainment content or capturing how long someone stays in their seat, sleeps, etc. This data also can go into a bigger database tracking people’s movements. The airline might not be using the cameras at all. It is probably something Thales is using for its own purposes. Perhaps they gave the airlines a discount on the hardware to allow them to install.

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Reed Guest

@daftboy - correct, a lot of these are simply off-the-shelf tablet touchscreen displays, sourced from common manufacturers, integrated into a seatback unit by a company like Thales. Whether or not they include the actual tablet processors and firmware, virtually all touchscreen displays manufactured these days include small cameras in the bezels. I doubt there's any actual plans or intent for these cameras to actually be used beyond that.

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