Hyatt Launches “Pay My Way” Booking Feature

Hyatt Launches “Pay My Way” Booking Feature

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In general Hyatt has made some significant improvements to its website and app in recent months (for example, I love being able to see when your room has been upgraded in the app). Earlier in the year Hyatt launched a pilot program intended to improve the booking process, and initially only select World of Hyatt accounts were eligible.

New World of Hyatt “Pay My Way” booking option

It would appear that Hyatt has now introduced the “Pay My Way” feature on a widespread basis for World of Hyatt members. The new “Pay My Way” feature allows World of Hyatt members to book their stays using multiple payment types in a single transaction.

In other words, in the past if you wanted to book a two night stay and pay with points for one night and pay with cash for the other night, you’d have to make two separate reservations. Now you can do this all in one reservation online, which previously could only be done by phone.

With the Pay My Way feature:

  • Members can book a combination of cash, points, free night awards, or Points + Cash rates, on a single booking
  • As far as paid rates go, this is currently limited to member rates and standard rates, while other pre-paid, negotiated, and package rates aren’t eligible (though this could change in the future)

Testing Hyatt’s “Pay My Way” functionality

I went ahead and searched a three night booking at the Grand Hyatt Tampa as I usually would. When I got to the rate selection page, both the member rate and standard rate showed a “Use Pay My Way” link underneath the “Book Now” button.

After clicking that, I was brought to a page with a really cool visual, giving me the option to select for each night whether I wanted to book with cash, points, Points + Cash, or with an award.

This feature is really easy to use, both in terms of being able to make a different selection every night, and also in terms of all your points and awards being displayed in one place.

It’s my understanding that using this feature wouldn’t have any implications for points earning. In other words, you’d still earn points and qualify for promotions in the same way you usually would, based on each individual night.

This feature is still of limited use for now

While “Pay My Way” is visually cool and easy to use, as someone who likes to maximize value, this is still of limited use as of now:

  • If you want to include a paid night, currently only member and standard rates qualify, so you couldn’t book one of the lower rates, whether pre-paid, AAA, Hyatt Privé, or whatever else; I don’t remember the last time I didn’t book some sort of discounted rate, especially with Hyatt’s current flexible booking policy
  • As of now suite upgrade awards, which Globalist members can earn through the Milestone Rewards program, can’t be used on these types of reservations; however, this is something that could be rolled out in the future
  • The one circumstance where I could see myself using this for now is if I wanted to book a stay where I’m redeeming points for some nights and free night awards for others

Bottom line

Hyatt’s new “Pay My Way” feature is a great concept, as it allows guests to book multiple rate types on a single reservation. There are all kinds of circumstances where you may otherwise find yourself booking back-to-back stays, and having everything under one reservation sure makes it easier, for both the hotel and the guest.

While this was first rolled out as a pilot program earlier this year, it looks like it has now rolled out to all World of Hyatt members (or at least most World of Hyatt members).

Unfortunately for the time being I don’t see myself using this much, given the restrictions on which paid you can use in conjunction with this. If the functionality were improved just a bit further with paid rates, I could see myself using this all of the time.

What do you make of the new Hyatt “Pay My Way” feature, and could you see yourself using this?

Conversations (27)
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  1. VX_Flier Guest

    "Pay My Way" link doesn't appear for me. Doesn't matter which browser is used.

  2. Jay in St. Aug Guest

    @Austin, yes, you can combine free night awards into one reservation. I did it myself last week!

    And, Beachfan is right, with one exception: you can't apply suite upgrades to any PayMyWay reservation that has a free night award in it (or any free night at all, as we all know). That's kind of a bummer, but my concierge said no dice. It's always been that way, though.

  3. Robbie Guest

    Very cool especially for free night certs. How does it work if you need to modify the stay or cancel one night later?

  4. WR2 Guest

    Will you be able to apply club access awards to pay my way bookings? I learned when using a FN cert at Hyatt Regency Tokyo that club access awards can't be used on FN cert stays, so I wonder how they would do it if one or more nights on a pay my way booking was with a FN cert.

    1. Ben OMAAT

      @ WR2 -- Unfortunately that's also not possible as of now.

  5. Bob Member

    Can this method be used for Hyatt Prive booking?

    1. Ben OMAAT

      @ Bob -- You can't, unfortunately.

  6. John Guest

    Neat! And thanks as always for posting some practical examples.

  7. Gene Diamond

    @ Ben -- Thanks! Hyatt really needs to get the suite upgrade thing working for these. They are potentially leaving money on the table by not having this functionality, as I might be willing to pay a higher cash rate to be able to use a single suite upgrade. It would be truly awesome if they could allow both discounted rates and TSUs on these, but maybe that is asking for too much.

  8. MattR Guest

    If/when they allow suite upgrades on these bookings it will become very valuable. Until then, it's of limited use.

  9. MDA Gold

    Works for me in Australia but not when using corporate codes. Works on both app and online. I would love to see suite upgrades in there.

  10. JW Guest

    @ [email protected]: The Hyatt Place Marathon has dropped the Hyatt flag and rebranded as the Faro Blanco Resort. The room pics on the Faro Blanco website have that familiar Hyatt Place feel, and they're even still using KenetMD amenities. It's owned by Spottswood Companies, which also has the three Hyatt Residence Club properties in Key West, so hopefully those remain within the Hyatt family.

  11. Sel, D. Gold

    Check that. When trying to complete the booking with two award nights, I keep getting an “Unknown error has occured.” message and I’m unable to make the reservation.

  12. Sel, D. Gold

    Amazing, and way past due. Now time for others to step up. I have three nights with three separate bookings at an IHG hotel later this month.

  13. [email protected] Guest

    Great when wanting to use free night cert with points at a hotel with minimum stay requirement. Does anyone know what is going on with Hyatt Place Marathon, Florida. Looks like it may have dropped the hyatt banner. No longer shows up on hyatt website.

  14. Gene Diamond

    @ Ben -- This went live on FCQs account today. If it has gone live on yours, it would be awesome to learn more details, like about suite upgrade application and earnings under the current promotions, etc.

    1. Ben OMAAT

      @ Gene -- Thanks for the heads up, I'm on it! :)

  15. Tama Guest

    I'm wondering will they give parking waiver for the entire stay for globalist if they redeem one night using points and the rest paid? or would they only waive parking for the one night. If it was the former, this would be awesome!

  16. Charlie-bird Diamond

    This is a great feature, especially when using free night certificates. Those certs only cover one night and in the past I’ve had to ask my concierge to make a booking for multiple nights, one of them using the cert and it always ends up with multiple reservations.
    I will also use that feature for combining points and cash on one booking. Now they need to add the possibility to use GSUs on these bookings!

  17. fanfoot Guest

    How about merging multiple nights booked separately? Hyatt will generally quote you the highest rate for all nights. Booking one or more nights separately sometimes gets you a price break...

  18. MelWillTravel Guest

    Very excited for this feature. More than once I was told that my reservations were combined, only to have my key not work when returning to my room...

  19. Beachfan Diamond

    You can already use a TSU spanning different rate types in different consecutive reservations.

  20. wanderingjos Guest

    Yes, you can combine all the various types of free night awards, cash, points + cash, etc. I was targeted as part of the interview process this past summer during which time I previewed this and gave them my detailed thoughts as to its functionality, design, etc. Took almost 1.5 hours on a zoom call and was very interesting! Glad to see it launch!

  21. Justin Guest

    It's about time. I recently had a stay where I wanted to use a free night certificate plus points. I had to call my concierge to make it happen without multiple reservations.

  22. Mark Guest

    How about using Hyatt Gift Cards?!?!? Really silly you have to use those only in person at check out. Ben can you ask them about this? Thanks!!!

  23. Ben O. New Member

    This will also be especially useful when hotels are enforcing some sort of minimum nights stay to show points availability when you want to book one night with a free night award and the other with points. Seems to happen a lot that I search for one weekend night and there's no availability, but then when I search for both Friday and Saturday night, voila, there's availability! Couldn't even book 2 separate reservations in that situation.

  24. Austin Guest

    Ben, if you’re able to clarify with Hyatt, can you see if we’ll be able to combine free night certificates on these bookings too (similar to Marriott)?

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VX_Flier Guest

"Pay My Way" link doesn't appear for me. Doesn't matter which browser is used.

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Jay in St. Aug Guest

@Austin, yes, you can combine free night awards into one reservation. I did it myself last week! And, Beachfan is right, with one exception: you can't apply suite upgrades to any PayMyWay reservation that has a free night award in it (or any free night at all, as we all know). That's kind of a bummer, but my concierge said no dice. It's always been that way, though.

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Robbie Guest

Very cool especially for free night certs. How does it work if you need to modify the stay or cancel one night later?

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