Mandarin Oriental Fans Of M.O. Loyalty Program: Worth It?

Mandarin Oriental Fans Of M.O. Loyalty Program: Worth It?

8
EXTRA PERKS AVAILABLE Enjoy breakfast, upgrades, & more

Want to take advantage of Mandarin Oriental Fan Club benefits, including a room upgrade, complimentary breakfast, a hotel credit, and more? Contact Ford ([email protected]) for more details. He may even be able to help if you already have a stay booked.

In 2018, luxury hotel group Mandarin Oriental launched a guest recognition program, named Fans Of M.O. Almost across the board I’d typically argue that a hotel loyalty program is worth participating in, though this might be one case where it’s not. I just completed my first Mandarin Oriental hotel stay in years (which I’ll be reviewing soon), and I wanted to share why.

What is Mandarin Oriental’s Fans of M.O. program?

Fans of M.O. is Mandarin Oriental’s guest recognition program. It’s free to join, and it offers members exclusive privileges. The catch is that this isn’t really a loyalty program, in the sense that you don’t earn or redeem points, and there are no status tiers.

Rather you get certain perks just for being a member, based on booking direct. For those wondering about the “fans” name, this is in line with Mandarin Oriental’s typical branding, as the fan is Mandarin Oriental’s logo, and the company has long had ad campaigns with celebrities saying that they’re “fans” of the brand.

Fans of M.O. benefits for all members

Mandarin Oriental Fans of M.O. members receive certain benefits with each stay. Now, of course manage your expectations, since everyone can join the program for free. So, what benefits do you receive (note that the exact details vary by property)?

  • Complimentary Wi-Fi, though most Mandarin Oriental properties offer this for all guests anyway
  • Dining benefits when you dine at Mandarin Oriental properties, including a special treat from the chef
  • Spa benefits when visiting a Mandarin Oriental spa, in the form of a treatment enhancement
  • Member offers and experiences in the form of unique experiences and select from select luxury partners
  • Discounts at Shop M.O., Mandarin Oriental’s online store

These are all perks worth being aware of, though there’s an aspect to the program that’s much more valuable.

Mandarin Oriental Fans of M.O. standard perks

Fans of M.O. members can select two privileges per stay

The more interesting aspect of the Fans of M.O. program is that members can choose two exclusive privileges with each stay. The execution of these benefits varies by hotel, but you can select from the following:

  • Early check-in, as early as 12PM
  • Late check-out, as late as 4PM
  • Daily breakfast, for one guest (you can select this twice to get breakfast for two guests)
  • A dining or spa credit
  • A room upgrade
  • Streaming Wi-Fi, giving you faster Wi-Fi that allows downloads, playing games, streaming, and more
  • A celebratory treat, to help make a celebration memorable
  • Pressing service, with complimentary pressing or laundering of your favorite item
Mandarin Oriental Fans of M.O. selected perks

As mentioned above, the exact details of the perks vary by hotel. If you’re curious about the exact perks, you’ll need a Fans of M.O. account, and then during the booking process you’ll see the option to select your perks. During this process it also lists the details of each benefit.

Mandarin Oriental Fans of M.O. selection process

You can select benefits for up to two rooms, though since there’s no cost to join the program and no points are at stake, you can always just set up additional accounts for other guests, if you have more than two rooms.

The catch with Mandarin Oriental Fans Of M.O.

On the surface the Fans of M.O. guest recognition program probably sounds great — you’re getting some pretty valuable perks all just for booking direct. So, what’s the catch?

There’s also the Mandarin Oriental Fan Club program, which is available through select luxury travel advisors (Ford is happy to help, and can be reached at [email protected]). For booking through Mandarin Oriental Fan Club, you receive the following additional perks:

  • Choice of $100 food & beverage credit or spa credit, once per stay
  • Daily full breakfast for two
  • Personalized welcome amenity
  • Room upgrade, subject to availability at check-in
  • Priority waitlist clearance & no walk policy
  • Priority early check-in and late check-out, subject to availability

The catch is that you have to choose one program or the other — either you can book direct with Fans of M.O., or you can book through an advisor with Mandarin Oriental Fan Club perks, but you can’t have both.

Almost no matter how you slice it, Fan Club is better than Fans of M.O. Mandarin Oriental Fan Club gets you breakfast for two, a room upgrade subject to availability, a hotel credit, and more. I don’t necessarily want to say that Fan Club benefits are better for everyone, but… I kind of don’t see any type of stay profile where they’re not?

Maybe if you value having one piece of clothing laundered, and absolutely nothing else?

Mandarin Oriental Bodrum

Bottom line

Mandarin Oriental has the Fans of M.O. guest recognition program, which is free to join. Members can select two perks with each stay, which could range from breakfast, to a hotel credit, to a room upgrade.

While it’s great that Mandarin Oriental offers this program, the catch is that in almost all cases the guest recognition program offers less value than Mandarin Oriental Fan Club, since you have to choose one or the other.

What do you make of the Fans of M.O. loyalty program?

Conversations (8)
The comments on this page have not been provided, reviewed, approved or otherwise endorsed by any advertiser, and it is not an advertiser's responsibility to ensure posts and/or questions are answered.
Type your response here.

If you'd like to participate in the discussion, please adhere to our commenting guidelines. Anyone can comment, and your email address will not be published. Register to save your unique username and earn special OMAAT reputation perks!

  1. Sammy New Member

    Booking with FHR sounds like the better deal. If you can't combine Fans of MO and Fan Club in one booking, couldn't you combine FHR with Fans of MO to get extra perks?

  2. Hans Guest

    „There are no status tiers“. That‘s apparently not correct. They have a tier status: Elite member of Fans of M.O.

    1. Stuart Guest

      Hans, Yes. I am an Elite and it's fantastic. Great recognition and rivals FS Elite. I can't tell you what's the criteria as it doesn't seem published, but I have spent a pretty fair number of nights at MO each year for the past two decades.

    2. Eskimo Guest

      It's actually Fans of MO Elite. Comes with breakfast, pressing, welcome gift and few more things plus 2 choices.

      @Stuart
      By any chance yours expire end of this year? It seems no one got it renewed yet.

    3. Stuart Guest

      @Eskimo, I have actually never know when, if, or how it is renewed. I've had it a couple of years and it just goes on. Same (sorts) with FS Elite. Sometimes FS sends a card etc, sometimes not, but the status is still there. I know I am an MO Elite this year as have had it in Munich and Bangkok the past two months. And it shows on my Fan profile on the website....

      @Eskimo, I have actually never know when, if, or how it is renewed. I've had it a couple of years and it just goes on. Same (sorts) with FS Elite. Sometimes FS sends a card etc, sometimes not, but the status is still there. I know I am an MO Elite this year as have had it in Munich and Bangkok the past two months. And it shows on my Fan profile on the website. I've never received a card though or any sort of "renewal" note any of the years. But it's a wonderful program and it's amazing the consistent upgrades I get.

  3. Stuart Guest

    I am not sure how MO ranks or promotes its members, but as an Elite Fan I doubt I would have reached that level booking through the service you offer. I spent a few years as a standard Fan and one day received an email that I am now Elite. It gives me incredible perks and is a huge benefit. In fact I would say it rivals or exceeds Four Seasons Elite. More consistent upgrades...

    I am not sure how MO ranks or promotes its members, but as an Elite Fan I doubt I would have reached that level booking through the service you offer. I spent a few years as a standard Fan and one day received an email that I am now Elite. It gives me incredible perks and is a huge benefit. In fact I would say it rivals or exceeds Four Seasons Elite. More consistent upgrades to some pretty amazing rooms, etc. As well the credit you mention for booking through Ford's service.

    It would be interesting to get a response from MO as to whether Elite is awarded to those booking through a service.

  4. Sam Guest

    Staying at the KUL MO next week. Booked through Amex FHR. You get most (maybe all) of the perks of joining their scheme + 5x per $, $100 spa credit & the Amex plat $200 credit. Most MO's are FHR, I believe. Price was the same. Even if I had used up my $200 FHR credit already, the 5x + spa credit makes it a much better value.

  5. LEo Diamond

    Much like the Youyou Four Point and sheraton saga during covid, where the four point did not open for a long time, and redirect all of the guest to sheraton (same owner and 200m apart), while selling for 20% cheaper, the only thing that is different is that you won't be granted lounge and 1000 points if you book four point and got directed to sheraton, for you status benefit.

Featured Comments Most helpful comments ( as chosen by the OMAAT community ).

The comments on this page have not been provided, reviewed, approved or otherwise endorsed by any advertiser, and it is not an advertiser's responsibility to ensure posts and/or questions are answered.

Sam Guest

Staying at the KUL MO next week. Booked through Amex FHR. You get most (maybe all) of the perks of joining their scheme + 5x per $, $100 spa credit & the Amex plat $200 credit. Most MO's are FHR, I believe. Price was the same. Even if I had used up my $200 FHR credit already, the 5x + spa credit makes it a much better value.

1
Sammy New Member

Booking with FHR sounds like the better deal. If you can't combine Fans of MO and Fan Club in one booking, couldn't you combine FHR with Fans of MO to get extra perks?

0
Stuart Guest

@Eskimo, I have actually never know when, if, or how it is renewed. I've had it a couple of years and it just goes on. Same (sorts) with FS Elite. Sometimes FS sends a card etc, sometimes not, but the status is still there. I know I am an MO Elite this year as have had it in Munich and Bangkok the past two months. And it shows on my Fan profile on the website. I've never received a card though or any sort of "renewal" note any of the years. But it's a wonderful program and it's amazing the consistent upgrades I get.

0
Meet Ben Schlappig, OMAAT Founder
4,788,713 Miles Traveled

27,627,500 Words Written

32,315 Posts Published

Keep Exploring OMAAT