How To Use The Capital One Travel Portal

How To Use The Capital One Travel Portal

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Link: Apply now for the Capital One Venture X Rewards Credit Card

Capital One Travel is Capital One’s online travel portal, and understanding it is a key part of maximizing the Capital One Venture X Rewards Credit Card. In this post I wanted to take an updated look at how the Capital One Travel portal works, especially as the portal has just been extended to a lot more Capital One cardmembers.

What is the Capital One Travel portal?

Capital One Travel is an online travel portal through which you can book flights, hotels, and rental cars. Most of the major credit card companies have portals like these — think of it like a credit card company’s version of an online travel agency, like Expedia, Orbitz, etc.

These travel portals can be a win-win:

  • Credit card companies get a commission when you book your travel through one of these portals, and often you’ll pay the same you’d pay if booking direct
  • Credit card companies often offer additional rewards to cardmembers when booking through their travel portal, and in some cases give significant incentives for using it
Book flights, hotels, and rental cars with Capital One Travel

Which credit cards get you access to the Capital One Travel portal?

The Capital One Travel portal is now available to customers who have any Capital One rewards card issued in the United States. This includes the following cards, among others:

You can access the Capital One Travel portal through this link, by logging in with your Capital One online account credentials. Note that after being approved for a card, it can take a few days before you’ll be able to access the portal, so don’t expect you’ll have access to it the second you’re approved for one of the above cards.

Why should you use the Capital One Travel portal?

There are a few reasons it can make sense to book your travel through Capital One Travel. Let’s use the Capital One Venture X as an example:

  • The card offers a $300 annual travel credit valid for any purchase through Capital One Travel (the card also offers 10,000 bonus miles on the account anniversary every year, and those can be redeemed through Capital One Travel, but can also be redeemed in different ways)
  • The card offers bonus miles on Capital One Travel purchases, as you earn 10x miles for hotel and rental car bookings, and 5x miles on flights; I value Capital One miles at 1.7 cents each, so to me that’s like an 8.5-17% return on Capital One Travel purchases, which is huge
The Venture X offers a $300 Capital One Travel credit

Other Capital One cards also offer bonus rewards when booking through Capital One Travel:

  • The Venture and VentureOne offer 5x miles for hotel and rental car bookings
  • The Spark Miles and Spark Miles Select offer 5x miles for hotel and rental car bookings
  • Capital One cash back cards offer 5% back for hotel and rental car bookings

You can also redeem your Capital One miles or Capital One cash back for travel booked through Capital One Travel. However, you can just as easily redeem miles through statement credits, whereby you can make a travel purchase directly with your card, and reimburse yourself after the fact. So I don’t consider that to be a huge selling point of the portal.

Do you earn loyalty rewards when booking through the Capital One Travel portal?

What’s the catch with Capital One Travel? Well, I’d say the biggest catch is that you won’t always earn rewards with the loyalty program of the airline, hotel, or rental car, you’re booking with. As a general rule of thumb:

  • You usually earn airline miles and elite perks when booking flights through Capital One Travel; there’s even an option to add your airline loyalty account number during the booking process
  • You usually don’t earn hotel points or elite perks when booking hotels through Capital One Travel; there’s no option to add your hotel loyalty account number during the booking process, though you can always provide it when you check-in or in advance, and in some cases you may still receive some elite perks
  • You usually don’t earn rental car points or elite perks when booking rental cars through Capital One Travel, though the policy does vary by rental agency

As a result, my strategy is typically to primarily book flights through Capital One Travel, since there’s the least opportunity cost to doing so. In some cases it could also be worth booking independent hotels through Capital One Travel, as that’s where the opportunity cost is the least.

How do you book travel through the Capital One Travel portal?

You can use Capital One Travel to book flights on over 200 airlines, stays at over two million hotels around the world, and rent cars with nearly 200 providers. In each case you’ll have the option of either paying cash or redeeming miles for your reservation, and that’s something that can be decided on when you’re finalizing your reservation.

Let’s go over the basics of some of the booking options, depending on whether you’re trying to book a flight, hotel, or rental car.

Booking flights with Capital One Travel

As someone who has the Capital One Venture X, I think most of my portal use will be for booking flights, since there’s the least opportunity cost:

  • I can use my $300 Capital One Travel credit toward a flight
  • I earn 5x Venture miles for booking flights this way, and you even earn those 5x miles when you use your $300 statement credit (so that earns you another 1,500 miles)
  • There’s very little opportunity cost to this, since I can still earn airline miles and receive elite perks
  • You should find that pricing through Capital One Travel typically matches what you find through Google Flights and other online travel agencies; in some cases you might find lower prices through programs like the Amex International Airline Program, but that’s about it

As far as online credit card portals go, Capital One Travel is excellent, as it uses technology from Hopper:

  • There are lots of options for sorting itineraries, whether you want to go by price, duration, number of stops, departure time, or arrival time
  • The portal does a pretty good job distinguishing different fare options, from basic economy to first class
  • The portal has a calendar feature where you can see how pricing varies over several weeks at a time, which can be useful if you’re flexible
  • The portal has price predictions for flights, whereby the portal will recommend whether you should book now or wait, and it’s claimed that this saves consumers an average of 15% per flight; this is based on analyzing billions of data points and predicting how flight prices fluctuate
  • The portal offers free price drop protection; if Capital One Travel recommends booking a flight and the price drops within 10 days, you can be refunded the difference, up to $50
  • The portal allows you to “watch” a trip, and be notified by email when it’s the best time to book
The flight search feature of Capital One Travel
Capital One Travel has a calendar showing flight prices
Capital One Travel has price prediction technology
Capital One Travel has a “watch this trip” feature

Booking hotels with Capital One Travel

The Capital One Travel portal gives you access to millions of hotels around the world, ranging from large chain hotels to independent boutique hotels. One awesome feature is that Capital One Travel proactively adjusts prices to guarantee that they match or beat other travel sites, including Orbitz, Expedia, Booking.com, and Travelocity. Capital One’s interface for searching hotels is also great, as you can sort by destination, price, star rating, and more.

Still, I’d generally avoid booking hotels through Capital One Travel:

  • It could make sense to book an independent hotel through Capital One Travel, where the opportunity cost of booking this way is limited, and you can earn 5-10x miles per dollar spent; always make sure to compare prices, though, because you may sometimes find lower rates through other channels (especially if you’re a AAA member, a senior, etc.)
  • If you’re engaged in major hotel loyalty programs and are staying at a chain hotel, it’s probably better to book direct, and be able to earn hotel points and receive elite perks; that being said, for some it could be worth booking through Capital One Travel, so you can earn 5-10x miles for these purchases instead
  • For luxury hotels, there are typically better ways to book, like through Virtuoso, so you can score free breakfast, a room upgrade, a hotel credit, and more
The hotel search feature of Capital One Travel

Booking rental cars with Capital One Travel

Capital One Travel lets you book rental cars around the globe. While earning bonus miles for rental cars can be lucrative, personally, I’d avoid booking rental cars through here. Why?

  • There are so many opportunities to get discounted rental cars using websites like Kayak and Autoslash, so you often won’t get the best price when booking through a credit card portal
  • You’re generally forgoing elite perks when booking a rental car through Capital One Travel; for example, the Capital One Venture X offers Hertz President’s Circle status, plus other rental car status on account of being a Visa Infinite, and you can receive those perks when booking direct with the car rental companies, rather than when booking through Capital One Travel
The rental car search feature of Capital One Travel

Capital One Travel best price guarantee

Capital One Travel offers a best price guarantee. If you find a better price on a flight, hotel, or rental car, within 24 hours of booking with Capital One Travel, you can be refunded the difference. To use this feature, just call 844-422-6922, and the request can be taken care of on the spot.

While this is a great feature, I think it’s important to emphasize that this only matches the best standard and published prices, and won’t always be useful. For example, a hotel may have a cheaper members only rate or cheaper AAA or senior rate, and that wouldn’t be eligible for a best price guarantee. Similarly, rental car companies also often have promotions for loyalty program members.

Bottom line

Capital One Travel is Capital One’s online travel portal, through which you can book flights, hotels, and rental cars. Generally speaking I avoid using these kinds of credit card travel portals, but there’s a reason many of us will likely use Capital One Travel.

The Capital One Venture X offers a $300 credit valid through Capital One Travel, so at a minimum, you should book a $300 flight every year through the portal, so you can maximize that benefit with the lowest opportunity cost. On top of that, earning 5-10x miles for portal purchases can be a great incentive to go through there.

I also have to give Capital One credit, because the portal is as good as credit card portals get. It has some unique features, and I find it pretty easy to use. For the casual traveler who isn’t good at planning travel, this could even be useful.

If you’ve used Capital One Travel, what has your experience been with the portal? Under what circumstances do you use credit card travel portals?

Conversations (39)
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  1. Rocco Guest

    The Cap One portal appears to have the same weaknesses as Chase, namely that you do not get any hotel or rent car perks. This is particularly ironic since Cap One Venture X gives you free membership in Hertz Presidents Circle.

  2. Sandy Kaye Guest

    I have to agree with several of the other commenters. The inability to book multi-city flights is a huge deficit. Additionally, while trying to book business class seats to Europe, seats that were widely available on multiple other sites, never appeared on the Capital One portal and when I called them, they simply said "those seats don't appear to be in our inventory." Will most likely cancel the card when it comes up for renewal in early 2023.

  3. Barbara J Szalay Guest

    The portal is terrible. I no longer have faith in Jennifer Garner, LOL.

  4. FR Guest

    They need to do alot of work on the portal. Does not show at all many of the available flights (especially in premium classes and international) nor does it show multi-city.

  5. Alison Guest

    I wanted to use my $300 credit and was planning to add one night to my hotel in Madrid ( got a great rate in my original res that I didn’t want to modify ). Was able to book same room for that one night and they price matched to Booking.com pretty easily. Unfortunately they wouldn’t price match to the hotel’s website which was even cheaper because they wouldn’t match euros. Just fyi. I can’t...

    I wanted to use my $300 credit and was planning to add one night to my hotel in Madrid ( got a great rate in my original res that I didn’t want to modify ). Was able to book same room for that one night and they price matched to Booking.com pretty easily. Unfortunately they wouldn’t price match to the hotel’s website which was even cheaper because they wouldn’t match euros. Just fyi. I can’t see using the portal except for the $300 credit, but certainly worth it for that

  6. Bryan Member

    Just another comment that not being able to book multi-city flights is unfortunate, I would only use it for very simple/basic itineraries.

  7. Carl New Member

    I do not see any way to create and manage traveler profiles - birthdays, KTN's, frequent flyer numbers, etc. Without that feature the portal is substantially degraded to book airfare.

  8. Bobo Member

    I tried using the portal for flights a month ago and gave up. It only showed some of the flights on a particular route, and often none of the lower priced options. Not ready for prime time.

  9. StarGoldUA Guest

    Not sure why Amex Platinum wouldn’t be at least equal or better choice for 5x flights?
    Minor savings from 10 day guarantee but capping it at $50 doesn’t seem worth it
    In that case, plus useless hotel and car bookings, I see it as a wash

  10. Steve Guest

    we like to fly premium economy to Europe. Travel One portal will only sort the price based on economy fares even when you select only Premium - it is by trial and error that one finds the lowest premium economy flight). And United has 3 variants of its economy flight (at least to Istanbul) and one (shown as "first") is incorrectly being tagged as premium economy by the portal. So a dozen variants of the...

    we like to fly premium economy to Europe. Travel One portal will only sort the price based on economy fares even when you select only Premium - it is by trial and error that one finds the lowest premium economy flight). And United has 3 variants of its economy flight (at least to Istanbul) and one (shown as "first") is incorrectly being tagged as premium economy by the portal. So a dozen variants of the united flights show up as the least expensive Premium economy flights even though they are just additional legroom economy seats. very frustrating

  11. Yuliya. Guest

    The portal won't allow to book cars in Europe, even at major airport locations like Berlin. The same for smaller (not very small) US airports. I tried Santa Rosa, CA.

  12. Mike Guest

    The portal won’t let you book multi-city flights, so I’m going to have to forgo the 5x miles/$ and book direct with the airline/ Google Flights for an upcoming Europe trip. Disappointing. At least I’ll still get the Visa Infinite travel protections.

  13. Hobbs Guest

    Can’t do multi-city flight searches. What is pretty basic in travel, Capital One has made an impossibility.

  14. FR Guest

    Sorry but the Capital One Travel portal for flights is very poor. Many flights do not show up in business/first class or do not show up at all.
    I can see them on the airline or Amex and even generally Chase but not on Cap One. CapOne needs to fix this before it is really useful.

  15. djnidetz New Member

    @lucky I tried to search on the portal today for Delta flights and I noticed Delta and American are both gone. Have you heard anything about this or know if they are coming back?

    1. Brands Guest

      Same here. Seems like Hopper is not ready for the big time yet. What makes this even more strange is I am able to see the flights on Hopper's app! For whatever reason, Hopper does not operate the same way on Cap1 as it does on its own system.

    2. prpilot17 New Member

      The portal has some odd quirks. One thing I found was that if you search with a child most of the flights won't come up. If you are searching with a minor, search for adult tickets and then input the age when you book.

  16. Chris Guest

    Had a really interesting experience with this today (12/19/21):
    I had tracked a Frontier (yes Frontier) flight DFW-DEN via Google Flights and got an email about a price drop. - YES, time to book!

    I go to Cap One Travel Portal to utilize the $300 credit from my brand new Venture X card.

    I am able to see the flights I want, but notice some of the other Frontier options are listed as...

    Had a really interesting experience with this today (12/19/21):
    I had tracked a Frontier (yes Frontier) flight DFW-DEN via Google Flights and got an email about a price drop. - YES, time to book!

    I go to Cap One Travel Portal to utilize the $300 credit from my brand new Venture X card.

    I am able to see the flights I want, but notice some of the other Frontier options are listed as more expensive here.

    I go through the process, enter the passenger info, re-enter my credit card info (really Capital One?) and click the final button. I get the notification from my Cap One app that the payment has hit the account. BUT THEN: Cap One Travel says "Error booking, please search again". This happened 3x times.

    I call customer service. Agent goes through the process to book, gets the same error. Then tries to tell me: "There's nothing we can do, there must not be any availability left on that flight." Meanwhile other OTAs say there is as does FlyFrontier.

    I elevate to a supervisor. Supervisor asks all the same questions as the first agent. Finally, she has the magic touch and it gets booked.

    And then charges me a $25 booking fee. I was not very polite when I saw that notification from the Cap One App. Supervisor agreed to refund it after I asked about it.

    Overall: terrible, kind of unnerving experience that doesn't give me much faith in the actual credit being honored or using this tool again in the future.

    Here's the weirdest part: when I go into the booking on the Frontier website, the booking card info is a Mastercard (the Venture X is a Visa) ending in 4 digits that I have nothing that matches. I'll keep you updated if I can put my seats and bags on that credit card too.

    Did Hopper just have their Customer Service Supervisor go onto Frontier's website and and book this flight for me?

  17. Gwen Guest

    I booked a few short flights with the portal and so far so good. The flights showed up right away in my airline app and the automatic price drop feature worked. I got $90 refunded to my card because 2 flights fell in price. When I booked the flights it was the same price in the portal as direct with the airline. The only reason I used the portal was for the travel credit but I might try it again for a cheap domestic flight.

  18. Otto the autopilot Guest

    Captial one travel portal is bad, In order to get your $300 credit you have to beta test their travel portal.
    Just booked a flight for 2 one way.
    After capital one collected all the details, they only gave me their record locator, not the airlines. There was no option to pre-reserve seats. Once I was emailed the airline locator, i learned that capital one did not transfer over my frequent flyer numbers,contact...

    Captial one travel portal is bad, In order to get your $300 credit you have to beta test their travel portal.
    Just booked a flight for 2 one way.
    After capital one collected all the details, they only gave me their record locator, not the airlines. There was no option to pre-reserve seats. Once I was emailed the airline locator, i learned that capital one did not transfer over my frequent flyer numbers,contact information, or date of births for both passengers. So in essence i had to book twice filling out the information for capital one then again on another airlines code share website, because captial one didn’t actually book it under the flying carriers website but a code share parent airline website. Capital one sucks worse than chase travel portal.

  19. FR Guest

    @Ben Sorry but the travel portal is worse than the Chase or Amex one. Capital One portal does not show many of the available flights especially in business/first class that the others do (such as IAD-CDG on UA in business - it shows in economy but not business). Some flights, even domestic, don't show up at all in any class.

  20. Adam L New Member

    Agreed with everybody here. The portal is definitely not ready for primetime. Availability is not accurate, unable to book J/F on international routes, lack of car rental options (Hertz/National chief among them). I'll find some domestic trip to take using the $300 credit but the long-term value of this card rises and falls on this travel portal, which is not a good sign.

  21. Steve Guest

    As someone noted you can't book Hertz. Sort of sending a mixed signal. "Here is your President's Circle to entice you to rent from Hertz, but please don't book via our travel portal."

  22. JGA Guest

    The biggest flaw with the Cap One Travel site is that you cannot book a multicity flight. I have a trip scheduled soon where I fly into PHX and driving to Las Vegas from where I will fly home. The only way I can use the Cap One site is to book 2 one way trips which costs a lot more.

    I called Cap One and was told they are working on adding the multicity feature because of many complaints. They did not know when it will be available.

  23. Andrew W Guest

    Sorry I haven't used capital one travel portal yet, but my experience with flights booked through Chase's travel portal (Sapphire reserved) is so bad (no flight change notifications, higher prices, difficult to get credit, and just plain wrong information about remaining unused credits) that I am reluctant to use ANY portal other than booking direct with the Airlines. It's fine when there are no changes - but if the airline changes something Chase was awful....

    Sorry I haven't used capital one travel portal yet, but my experience with flights booked through Chase's travel portal (Sapphire reserved) is so bad (no flight change notifications, higher prices, difficult to get credit, and just plain wrong information about remaining unused credits) that I am reluctant to use ANY portal other than booking direct with the Airlines. It's fine when there are no changes - but if the airline changes something Chase was awful. Makes me wonder if Capital One can do better...

  24. Peter Guest

    I tried yesterday to book some jet blue flights but jet blue never came up in the list of flights (and yes there was plenty of availability over several different flights numbers).

    1. AR Guest

      Same. No B6 for sale here.

    2. Gwen Guest

      Is it possible to book via the portal and then later erase that portal purchase with the erase feature? Or are portal purchases not "erasable" ?

  25. Brodie Guest

    Odd that Hertz status is offered as a benefit, but the ability to book Hertz on the portal does not exist.

    1. Hobbs Guest

      Noticed that too. Only Avis results on my search.

  26. classcair New Member

    @Ben, I’m confused by this statement

    “ Well, I’d say the biggest catch is that you won’t always earn rewards with the loyalty program of the **airline,**hotel, or rental car, you’re booking with. ”

    Then you go onto say that you will earn airline miles for air bookings. (My experience as well). Is that not always the case or a typo?

    1. Ben Schlappig OMAAT

      @ classcair -- Regarding flights, in some (rare) cases you won't earn full miles when booking through a third party. For example, JetBlue offers 3x points per dollar spent for all flights, and an additional 3x points when you book direct.

      I don't know of any cases where you don't earn any airline miles when booking through a third party, though it's also possible that I'm missing something, so I didn't want to make an absolute statement.

    2. Peter Guest

      @Ben but as above, JetBlue doesn't show up. At least not for me.

  27. Republican Guest

    You cannot book same day travel on the portal .Very limiting for road warriors also hertz is not showing up .We should be allowed to use the credit without portal .

    1. bryan Guest

      I have also yet to see hertz return in a single result, which is funny because they are partnering with capital one on this card.

  28. kevin Guest

    Can I book low cost Asian airline (Air Asia, Vietjet, etc) via Capital portal? Chase portal only shown limited airline when it come to low cost carrier.

  29. RetiredATLATC Diamond

    The two times I've attempted to book a room (Veligandu Island Resort in the Maldives & Hotel Dubrovnik in Zagreb) the only option given when trying to book a room was "room issued on arrival".

    Both of these places have many different rooms and packages (specifically in the Maldives I was looking for the all-inclusive) and to pay for something and not have any idea of what you're getting is not ideal, to say the least.

  30. ryan Guest

    One thing I've noticed is that their portal doesn't seem able to book J/F on BA flights...know why that might be?

    1. fiona Guest

      Has anyone figured out how to book J/class on the portal. Only cheapest fares show up! Very annoying. Don't see booking much on Capitals travel portal to earn the 5x for flights.

Featured Comments Most helpful comments ( as chosen by the OMAAT community ).

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Mike Guest

The portal won’t let you book multi-city flights, so I’m going to have to forgo the 5x miles/$ and book direct with the airline/ Google Flights for an upcoming Europe trip. Disappointing. At least I’ll still get the Visa Infinite travel protections.

2
FR Guest

Sorry but the Capital One Travel portal for flights is very poor. Many flights do not show up in business/first class or do not show up at all. I can see them on the airline or Amex and even generally Chase but not on Cap One. CapOne needs to fix this before it is really useful.

2
Yuliya. Guest

The portal won't allow to book cars in Europe, even at major airport locations like Berlin. The same for smaller (not very small) US airports. I tried Santa Rosa, CA.

1
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