Airports can bring out the worst in people, and this situation is no exception. Check out this video of a lady going off on an American Airlines gate agent. The video is NSFW, so if you’re offended by bad language, skip this video.
Wow! So while she’s acting completely out of line (there are no circumstances under which it’s okay to talk to people like that, in my opinion), I actually feel sort of bad for her, given that she’s clearly very stressed and sad about potentially missing the Disney cruise with her kids. Her poor daughter looks horrified.