Ridesharing adds a lot of value to my life. Because of apps like Uber I can recall exactly two times in the past year that I rented a car, while previously I’d do so all the time. Of course these apps have issues. Sometimes their ethics are questionable, and your experience comes down to the individual driver.
In general I don’t think the quality of Uber drivers is as good as it used to be, but I also don’t expect it to be, given that they’ve kept slashing rates. Still, I felt like when Uber first started everyone went out of their way to be friendly and professional, while nowadays not so much.
I know I’m way too passive (you guys remind me of that all the time, though I’m trying), but I often refuse to complain, even when I should. In an Uber I’ll just sit there, be quiet, say “please” and “thank you,” and unless the driver does anything horrible, I’ll give them five stars, because I realize that even an average four star rating would get them kicked out, and I don’t want to stand in the way of them making a living.
Yesterday I had a driver try to pull a stunt that I’ve only had happen once before. The driver was an arrogant schmuck, he asked which way I wanted to go, I told him which way I thought would be fastest, and then he said “no, we take _______, it’s faster.” It wasn’t. The ride should have taken maybe 25 minutes, but took 40 minutes.
I didn’t argue with him or anything, I said thank you, and I gave him five stars. 10 minutes later I received an email from Uber saying that my fare had been corrected:
“More than 4 riders on trip. Fare adjusted to uberSUV rates to fairly compensate your driver. Thank you!” – DIPANKAR.
Are you freaking kidding me? It was just me and one other person. I immediately disputed it, and they ended up refunding the whole ride and giving me a $60 credit (which seemed really generous — maybe it’s because I use Uber a ton and almost never complain?). I also mentioned that the driver pictured wasn’t actually the guy who picked me up. I wouldn’t have complained about it otherwise, but I figure they should know that it’s not just one of their driver’s being fraudulent, but one of their drivers is violating the rules by having someone else drive, and then being fraudulent on top of that.
But I really don’t get this. Do drivers think they’ll get away with this? I get some people don’t check their receipts, but isn’t the driver taking a big risk? Are there any repercussions for drivers if they do this? When I’m refunded the fare is Uber just absorbing the cost, or are they taking the fare away from the driver?
This is the second time this has happened, though the first time was with a guy where this didn’t surprise me, as he was nuts. I know a vast majority of Uber drivers are good people who play by the rules and who put up with a lot of garbage from passengers. So for the sake of everyone (both good drivers and riders), it’s sad that these people exist.
I guess the moral of the story is to always check your Uber receipts.