An Uber Driver Tried To Defraud Me (Again)!

Uber changed something in their app in the last 2 weeks and their service has really deteriorated. I have been taking Uber to and from work every day for 6 weeks. The first 4 weeks not a single problem. In the last 2 weeks, I have had 13 booked Uber trip cancellations. In this time, I notice that the Uber app is booking a trip that shows more minutes to walk to the pickup point than the driver's minutes away from the pickup point. This didn't happen once in the first 4 weeks I use it, and I spoke to my sister and cousin, who both regularly use Uber for years, with both saying the cancellation issues have become a huge problem for them too in the last 2 weeks. It's really terrible to rush 4 blocks to a pickup spot only to have the driver cancel, then another 3 1/2 blocks for the next booking only to have that driver cancel, and then having to walk several blocks for the third booking. It's not right, and I am going to check out the bus schedule since a line is only 3 blocks away from me and will leave me off a block from work. I asked a few of the drivers what happened and they said Uber has told them to cancel if the rider is not there within 2 minutes of arrival. I know a bunch of the cancellations were either before the scheduled driver arrival time, or within 1 minute of same. Well, I'll save money taking the bus, and at least, be able to rely on the bus service, which I can no longer do with Uber.

Drivers are scamming the system more than ever. - Driver tells app they arrived but in reality they did not and it adds a charge to the riders bill. -Driver doesn't tell the app they have arrived until after leaving -Driver accepts but doesn't drive to pick up the rider, rider cancels and gets a charge. My girlfriend calls Uber every single time. If the driver is clueless or dangerous then she calls as well. Uber told her today that her account has reached the maximum amount of adjustments. It's a shame. She is a very honest Asian girl who is frugal. I feel that if more people would stand up to bad service then there would be less of it. I'm guilty as I dont complain unless a line is crossed. The sad thing is she is a consultant and they are going to lose a lot of money with her. She will most likely just use Lyft instead.

do not use it if you can help it.what do they have say as an uber black over say a normal taxi. i would rather have say a Pulsar or a Camry or whatever else they use these days pick me up with a fixed fare and the knowledge whatever I pay them stays in my home state(I am from australia)mints and water and maybe a mercedes,jaguar,audi or bmw excepted I cannot think of any reason why anyone would choose such a thing over their local operator.

Similar event happened to us recently. Driver put in a price adjustment charge after our ride, we were charged additional $20 for a quoted $30 ride. We went from Jersey City to Manhattan. Toll of $22 was included in our initial charge. We are in the process of disputing, Uber sent us two different canned answers for the same issue of why we are charge for more than 50% of our quoted price: "When your driver passes through a toll or travels into an area with a surcharge, a toll or surcharge amount will be added to your rider fare.” Another response on same dispute: "Sorry to hear about this. Your driver let us know that the trip recorded incorrect pickup and drop off points. With that in mind, we adjusted this fare to reflect the actual trip so your driver could be compensated for the full service they provided you.” Our initial receipt was for the 30$ so we thought nothing of it. What we didn’t pay attention was that a price adjustment of $20 was made sometime afterwards. And we didn’t spot it till we got our credit card statement 2 weed later. Uber wants us to jump through hoops for us to prove we didn’t have route change. How can we do that? I feel Completely scammed by driver if he put in the price adjustment and definitely Uber. We had made the exact same trip the following day with a different driver and no price adjustment.

I've been riding with Uber for urgent rides, and some are quite a good rides, however there are instances that I experienced some bad situations , like one time I requested a ride, and the , problem is the ride indicated my pick up point and there is no destination point in the apps, so I called the driver, about my destination point if he knows it but said no, so I told him to cancelled the ride, because there is no destination indicated in the apps, now here coms another driver coming, without my knowledge and consent. When he arrived at my pick up point, I ask him about my destination point for my ride. He said there is no destination point, and that the destination point is the pick up point? How could that apps do such thing? So It does not make sense and told him to cacncel the trip. Uber did cancelled it and charged me a cancellation fee. I tried to dispute the cancellation fee, but there is no way I can explain my side in their apps, Can anyone help me how to contact Uber regarding this cancellation fee. Who do you think is faulty in that situation, is it my fault or uber? The 2nd time, I had this bad experience with Uber, is that, on7/8/18 @around 11:34am, I requested I ride, for urgent reason, but the driver came too slow ,as I was monitoring in the apps,I felt he can't meet the ETA so I called him to cancel the ride. I told him he's too slow in coming, He hanged up, but then another driver is coming without my knowledge, and I told him I cancelled the trip with the previous driver, so there is no point riding with him. He said you did not cancelled mind? What happened next, Uber charged me with cancellation fee of $5 anyway. I disputed it, with reason of waiting ETA too long(more than 20 min in their record), and uber will refund me with Uber credit. And the worse part on that 7/8/20 at round 4:55pm, I was inside the church the mass is about to begin, and Uber somehow arranged me for a ride without my knowledge and confirmation. Why would I arrange for a ride when I have no plan to go urgently, beside I am in the church to attend Mass with my grand daughter. Some how Uber charged me with a cancellation fee of$5 , I recently found out, also I found out later, that somebody called me, most probably the Uber driver@ around 4:58pm and 5:00pm on that day. On that time my cellphone is off, being inside the church and the mass is about to begin. I was charged with a cancellation fee for a trip I did not request. I tried to dipute this but the Uber help in their apps is limited for me to explain the situation as Uber only chose limited action to act on the dispute and none of their options is helpful to resolve my complain/dispute. Can someone help to proceed with my dipute? Thank you for your time. I hope these experiences enhance your knowledge and be aware in riding with Uber.