Delta Is Cutting Complimentary Elite Upgrades On 2 Transcon Routes

Delta has just announced that they’re cutting complimentary Medallion upgrades on their routes from Washington to Los Angeles and Boston to San Francisco. Actually, they didn’t announce that directly, but it can be inferred when reading between the lines. Delta will be launching two additional transcon routes over the coming months:

  • Starting April 24, 2017, Delta will launch nonstop flights between Washington National and Los Angeles
  • Starting June 8, 2017, Delta will launch nonstop flights between Boston and San Francisco

We already knew that these routes were coming, and that they’ll be operated by internationally configured 757 aircraft. These flights will feature fully flat seats up front, which we’ve also known.

However, what we’ve just found out is that these routes will feature Delta One service. This is the name of Delta’s premium business class service, which they offer on most international longhaul flights, as well as on their flights from New York to Los Angeles and San Francisco.

Delta offers elite members complimentary upgrades to Comfort+ and First Class, but not to Delta One. In other words, Delta’s new DCA-LAX and BOS-SFO upgrades won’t be eligible for complimentary elite upgrades. This actually contradicts what we were told last October when the DCA-LAX route was launched — we were told the premium cabin on the flight wouldn’t be marketed as Delta One, so I guess they’ve had a change of heart.

Delta-One-London - 35
Delta One dining

On the plus side, since the cabin is being marketed as Delta One, you can expect enhanced amenities, including:

Delta-ONE-LAX - 7
Delta One check-in facility at LAX

Keep in mind that both of these routes are also among the transcon routes that will receive complimentary meals in economy.

Delta-Meal
You’ll get free food in economy on these routes

Bottom line

This is either good or bad news depending on how you look at it. On the plus side, those in Delta One will get an all around better product. At the same time, you won’t get into the cabin with a complimentary upgrade. However, SkyMiles Platinum & Diamond members can use their regional upgrades to confirm an upgrade to Delta One on these flights (Platinum members get up to four of these per year, while Diamond members get up to eight of these per year).

I guess this is one of the downsides to an increasing number of transcon routes being operated with a flat bed product.

Do you view the expansion of Delta One on transcon routes as a net positive or negative?

(Tip of the hat to Rene’s Points)

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Gaurav Guest

As a Delta PM, I am disappointed to say the least. They just keep downgrading the benefits for those of us that fly every week with them. I live in ATL so as a business traveller I am limited in choice due to time, but as i have told them several times as soon as i have to stop flying for work i am done with delta. Not that i think United or American is better i am just done with delta and how they treat their loyal customers. I have had some really crappy experiences and I have called to complain with a lot of talk but nothing has changed. If they want the premium customer then provide a premium service which they don't and considering ATL is the home base they give more love to LAX/NYC/SEA and other places. As I said just disappointed.

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Truth Guest

@Ryan @Gaurav @Phil in ATL Thanks all!

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Ryan Guest

@truth the thing I like about Delta is how much more tolerable Economy is than American or United. Even their slimline seats feel comfortable and Comfort plus is roomy. They have wifi on every flight and TV screens on most. I always check the box since I immediately get the Confort Plus upgrade. Other than the very long upgrade list that Delta has I've never seen an IT glitch that keeps me off the list.

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Nicander R Guest

@Lucky. Come on, man. This article should have been titled "A Change of Heart: Delta's New BOS-SFO and DCA-LAX Routes Carry Delta One Service". How can Delta cut the upgrades on routes which have not even started yet?

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Daniel New Member

I think it's hard to blame Delta in this situation though as an elite I would be disappointed.

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