United Cost Cuts Domestic First Class Catering

United has invested quite a bit in their “Polaris” international premium cabin experience, in terms of food, wine, and amenities. However, it looks like the investments in their premium cabin product don’t apply across the board, as United has introduced some cuts to their domestic catering as of September 1, 2017.

As far as the big three US airlines go, United is the most detailed in showing customers what they can expect to eat onboard. The North America premium cabin dining page on united.com has a lot of information about what they’ll serve onboard based on how long your flight is, when you depart, etc.

United-787-Business-Class - 11

FlyerTalk member qukslvr619 notes that United quietly introduced catering changes as of yesterday:

Flights 2:30-2:59 hrs:
Breakfast: Remove breakfast breads only
Lunch: Two cold meal options and a chocolate truffle (vs one hot and one cold option, mixed nuts/bread//side)
Dinner: One hot meal/one cold meal option (vs two hot options); offers mixed nuts/bread/salad/dessert

Flights 3:00-3:59
Breakfast/Lunch: No change
Dinner: One hot meal/one cold meal option (vs two hot options); offers mixed nuts/bread/salad/dessert

Flights 4:00-5:24 (exc. transcons)
Breakfast, lunch and dinner have cold and hot meal options (vs two hot-meals)
Pre-plated dessert replaces ice cream/sorbet on lunch/dinner flights

On top of that, United will no longer have real food on domestic redeyes, with the exception of their premium transcons. All other flights will just have a snack basket in first class.

Ultimately these changes are fairly minor, though I think it’s always interesting to see the direction that airlines take with their premium cabin catering. In this case, all domestic flights with the exception of premium transcons will feature at most one hot option, compared to the two that were previously offered in many markets.

Then again, given the quality of food domestically nowadays, I almost prefer cold options, since they’re a safer bet.

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Ricky M Guest

I wondered what happened the pre-arrival muffin/scone on the HNL-SFO red eye last night. This explains it. So sad that UA decided to cut it.

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JJ Guest

Spent too much on marketing their half-assed Polaris product that now they have to penny pinch on the actual experience Typical United talk the talk but can't walk the walk

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Ryan Guest

Wasn't it just 2-3 years ago that United has a big marketing blitz around the new and improved F catering? Now it's basically gone. Guess they will let it deteriorate for a year or two, then improve it marginally again with another big marketing blitz, then cut back again shortly thereafter. Rinse and repeat. This airline's service is a joke. Despite the record profits they still make cuts. Went from 1k to a 'member' and have never looked back.

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Kay Guest

1st world problems.

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Hart277 Guest

I would be very interested in hearing, how many business class domestic seats are paid up front compared to mileage/free upgraded tickets. It's hard to bitch if you paid 100-200 bucks for a flights and expect unlimited booze and a hot meal.

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