In the past United has allowed customers to “refare,” meaning one could make a booking and get a voucher for the difference if the fare ever dropped. I think it was a great program, both for the airline and the customer. The customer wasn’t worried about booking early, and at the same time United only gave a voucher good for future travel, which costs them very little.
On Friday afternoon United snuck in a $150 “administrative fee” for refaring tickets purchased on or after March 20.
First of all, this sucks. In the past I’ve benefited from refares, although no more than $80 at once. Second of all, it ticks me off that they call this an “administrative fee.” United, are you telling us it costs you $150 to do this, and you were absorbing the cost all along? Of course not!
At the end of the day sites like Yapta, that send you email alerts when the fare drops, killed this. Originally refaring was a matter of looking on United’s website, and not automated.
Oh well…. 🙁