Singapore Airlines Is Making Changes To Their PPS Club Program

Filed Under: Singapore

Singapore Airlines takes a unique approach to their frequent flyer program, as it consists of two components — KrisFlyer and PPS Club.

Their base frequent flyer program is called KrisFlyer, and you can earn miles and status based on how much you fly on Singapore Airlines and their partners.

PPS Club is different, as it’s exclusively revenue based. You qualify for PPS Club based solely on how much you spend on first & business class tickets on Singapore Airlines and SilkAir. It doesn’t matter how much you fly, or how much you spend in economy, on partners, etc.

There are two tiers — PPS Club and Solitaire PPS Club — and Singapore Airlines has announced changes to both of these levels as of June 1, 2017.

Singapore is changing PPS Club qualification criteria (somewhat)

To start, Singapore Airlines is making some adjustments to PPS Club qualification criteria:

  • PPS Club requires 25,000SGD of spend during a membership year, and anything you spend over that amount will roll over to the following year; this remains unchanged
  • PPS Club Solitaire requires 250,000SGD of spend over a five year period, and then you only need 25,000SGD of spend per membership year to renew your status after that; under the new program you’ll only need 50,000SGD of spend to achieve the status, and then 50,000SGD of spend each subsequent year to keep it

In other words, it’s easier and potentially faster to earn PPS Solitaire status, but long term (after five years) the spend requirement is doubling. Whether or not this is good or bad probably depends on whether you’re a long term PPS Club Solitaire member or not.

Singapore is adding PPS Club benefits

The great news is that Singapore Airlines is also adding some really nice incremental benefits for PPS Club members who overqualify for status.

PPS Club members (who need to spend 25,000SGD per membership year to earn the status) will receive the following incremental rewards:

  • Two vouchers to earn double KrisFlyer miles on a single flight segment at 30,000SGD of spend
  • A 50,000 KrisFlyer mile redemption discount at 40,000SGD of spend

Meanwhile Solitaire PPS Club members (who need to spend 50,000SGD per membership year to earn the status) will receive the following incremental rewards:

  • Two standby upgrade vouchers, each of which can be used to upgrade a flight by one-cabin on a standby basis (at the airport) at 60,000SGD of spend
  • One advance upgrade voucher, valid for a one-cabin upgrade at the time of booking, at both 75,000SGD of spend and 100,000SGD of spend

The funny thing is that from an American perspective the program sure seems stingy, as we’re used to getting multiple confirmed upgrades per year with our preferred carrier in conjunction with top tier status. However, this is actually a pretty big move for Singapore Airlines, as I don’t recall them ever offering upgrade vouchers in the past. So while I don’t think this is a game changer, it is a nice perk.

Singapore Airlines business class

For a bit of context, presently PPS Club offers perks like priority check-in, priority boarding, guaranteed reservations, priority standby, priority waitlists, a dedicated call center, etc. At the PPS Solitaire level, the incremental benefits include things like first class check-in, but nothing really earth shattering. Arguably the biggest benefit of PPS status is improved chances at operational upgrades, though that’s not even a published benefit.

One thing they haven’t clarified, however, is what inventory these upgrades will come out of. Will they use last seat availability, saver level award availability, or something inbetween?

On to of the above, the announce also indicates that the following benefits are being added:

Non-expiry of miles
Now, your KrisFlyer miles will not expire as long as you remain a PPS Club member.

Priority redemption
You will be given priority to Saver Awards flight availability.

Preferred seating
Enjoy complimentary Preferred Seats when you fly in Premium Economy Class or Economy Class on Singapore Airlines, and Economy Class on SilkAir.

Priority immigration
Fast track your way through selected airports. Eligible Solitaire PPS Club members from participating countries under the APEC Business Travel Card scheme will also be able to be reimbursed for the cost of the card.

Again, there’s nothing earth-shattering here, though I’m curious about the priority redemptions for saver award flights, which could be potentially interesting.

Bottom line

The way I see it, the PPS Club is a nice rewards program for those who would fly Singapore Airlines anyway. Is it worth going out of your way to fly Singapore in order to earn PPS Club status? I don’t think so. But then again, Singapore offers a great onboard product, so they don’t need a great frequent flyer program to get people to fly with them (though I think their award program, unlike their elite program, is one of the better ones in Asia).

These are some solid improvements, especially when you consider that very few Asian carriers offer complimentary upgrades, etc. These changes aren’t a huge deal, but overall I do think they’re positive.

What do you make of the changes to PPS Club? 

  1. “On to of the above, the announce also indicates that the following benefits are being added:”
    You mean announcement?

    Great post lucky I’m wondering whether this will change the way Asian carriers view FFP’s

  2. The PPS Connect service is fantastic, just text your membership number to PPS Connect and they call you back instantly.

    This team are extremely competent and will happily work around the ‘rules’ to help you quickly.

    Relevant to this audience, they push waitlaited rewards to yield management who almost always will clear it (at least they do for me).

    They can also marry award segments not usually able to be booked together, and little things like that.

    Also if anything goes wrong, you actually deal with the PPS coordinator in your market, who sits in the SQ marketing department. So much better than customer service via email on most airlines.

    It’s the unpublished benefits like this that make PPS membership great.

  3. Seriously, how many people spend enough to qualify: “PPS Club requires 25,000SGD of spend during a membership year”, unless you live in Singapore and even then. For this sort of spend the benefits should be much greater. This is almost a Global Services type spend. Must be the top 1% of their flyers approximately.

  4. For long-standing Solitaore PPS members you suddenly have your renewal requirement Doubled from 25000 to 50000 at the stroke of a pen! Disappointing . Very disappointing if have flown with them for almost 30 years and the rules change in this a manner.

  5. @LENNY: The old S$25k requalification rule is grandfathered in for existing solitaire members. Only those who qualify after June 2018 are subject to the new S$50k requirement.

  6. @anon – PPS and Solitaire PPS are both Star Alliance Gold and provide access to those lounges globally. Within Singapore Airlines though, the SilverKris lounges in Singapore you can’t access with normal Star Alliance Gold as there is a separate lounge for that.

    Singapore Airlines likes to preserver the sanctity of premium cabins and their flagship lounges at Changi are exclusively for those flying First and Business Class or those that are PPS or Solitaire PPS (also helps explain the lack of award availability when booking from a partner airline).

    Note that this rule only applies in Singapore to their lounges at Changi though, as other SilverKris lounges are accessible with Star Alliance Gold.

    To be totally honest, the benefits of PPS aren’t terribly earth shattering nor is it something that someone should spend too much energy on reaching; like nobody should be doing a mileage run to get their PPS status as that would be terribly expensive. If you achieve through the course of your normal travel patterns then great, if not, Krisflyer Elite Gold/Star Gold is perfectly adequate.

  7. The offers for 60,000 , 75,000 and 100,000 should have been extended to all PPS not Solitaire PPS alone. Also those waited for 4 long years to get qualified will suddenly be declared not ready yet as the 50,000 requirement cuts in while you are almost there!!!

  8. Singapore airlines benefits to their elite passengers are very poor compared to gulf carriers, especially Emirates. I am maintaining krisflier gold status for the last 3 years , in fact last year earned more than 100 K miles. Received one operational upgrade in a silk air flight, thats all. Compare this with emirates, even when I was a silver member they upgraded almost all of my short haul flights when seats were available in next cabin. This is cool.

  9. Some members are already on a roll going for the 250.000pts accumulation. And I am one of those member very close to completing. And suddenly the program is changed. I just dont think it is a fair treatment!!!

  10. You may want to know that many who achieved PPS are from the state owned companies in Singapore. SIA is state owned as well. At the home Changi Airport, Star alliance Gold is not allowed to access the SIA Business Class Lounge is a shame, instead, Star alliance gold members have to use an inferior “Gold Lounge” which is poor in all aspect of a good airport lounge.

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