Questions and Answers

Hey Lucky, My sister missed her connection flight at ICN due to language issue last week. The ticket was in business class of Asiana airline (OZ) issued by Lifemiles using miles plus cash option. I called LM customer desk, and was told that they didn’t find any business class ticket available for the next few days, and they could not downgrade the ticket to economy class (must match exact the same class). She had to buy another ticket to get to San Francisco. Now I found the same flight business class ticket from ICN to SFO in September. When I called them today trying to reissue the ticket, they told me that the departing city (ICN) didn’t match the original ticket, as she already took the first segment. Essentially when you miss a flight using the LM miles, you lost the the entire ticket. Is this true, or I should try a different agent tomorrow? Thanks. -YG

Hi Young, that is generally the case at most airlines unfortunately.