Questions and Answers

I was denied for Global Entry twice. All the reasons they list for a denial does not apply to me (arrests, investigations, immigration issues, etc.). I emailed them twice (waited 5 months for a response for each email) and received the same general answer to both emails. Called them and was told I can only receive an answer via the email address that I emailed twice already. I applied with my credit card and received the credit back, but it seems disgusting that I could pay $100 twice and not have someone adequately address my application denial. Does anyone know what to do in a situation like this or who I can contact?

Here’s a total shot in the dark – when you Google your name does someone with the same name come up as being involved in some sort of criminal activity? If so, maybe email again and point out you are not this person?

Another shot in the dark, when I had my initial GE interview, the guy in front of me was back for an appeal “interview” after being denied the first time around. You can phone and make an appointment with a supervisor to discuss your case. Here is a NY Times useful article, although a few years old now, I’m sure not much has changed.
[URL]https://www.nytimes.com/2012/10/09/business/global-entry-applications-rejected-for-past-brushes-with-law.html[/URL]. Good luck with your appeal.