I’ve been flying during US business hours on Monday and Tuesday without wifi, so as much as I would have loved to track the minute-by-minute of the Iberia Avios situation, I wasn’t able to. Perhaps that’s a blessing, because I would have probably spent the entire days just refreshing my Iberia Avios account.
Yesterday Tiffany wrote about how Avios from Iberia’s recent promotion have started posting, which is great news. I predicted the promotion would be honored, but that Iberia would make it somewhat difficult for some members to collect the Avios, and it looks like that’s exactly what’s going on.
In my “household,” both Ford and I took advantage of the promotion. I had an Iberia Avios account for years, while Ford just signed up for his account during the promotion period.
I was bummed when I landed yesterday and saw that my Avios still hadn’t posted. I figured I did something wrong, and wondered if I’d have to fight for them. Fortunately this morning the 90,000 Avios posted to my account — yay!
I also received an email from Iberia this morning confirming that the 90,000 Avios had posted.
What’s interesting is the terms that are included in the email (bolding mine):
The extra Avios collected through this promotion will be recorded in your standard balance and be subjected to special expiration date and terms and conditions, additional to those of the standard Iberia Plus Programme, except for the following:
1-These Avios cannot be transferred or combined with Avios from other programmes or accounts, and they will expire on December 1st 2018 if not used by that date. All Avios from this promotion not redeemed by then will be withdrawn from the customer’s account on December 1st 2018.
2-These Avios may be used via the Iberia Plus Programme from the moment they are awarded up until December 1st 2018.
3-Any purchases charged to Avios from this promotion (redemptions) may be exchanged and reissued, if applicable, up until December 1st 2018, as per the particular terms and conditions of the products purchased. Keep in mind that cancellation or refund requests made by the customer for tickets purchased during the promotion implies withdrawal or cancellation of the promotional Avios, regardless of the refund date.
4-The 9,000 extra Avios from this promotion have been awarded to all customers who used a valid Iberia Plus number when purchasing tickets that meet the campaign terms and conditions via Iberia systems.
So there are a couple of things I find interesting here:
- You won’t be able to transfer your Avios to British Airways; during the promotion Iberia initially stated that this could lead to a negative balance of Avios, though we didn’t know the implications of that, but in reality it looks like it won’t be possible at all
- We knew the December 1 deadline for booking, and while you can book for travel on a subsequent date, it looks like no changes to tickets will be allowed after that date; I guess that’s reasonable enough, though I didn’t necessarily assume that would be the case
Unfortunately Ford hasn’t had the same luck that I have. His Avios haven’t posted, and he’s not even able to log into his account. So I’ll wait a bit to see how this plays out and if they contact him, and otherwise I’ll eventually reach out to them.
Overall I’m thrilled with the outcome of this promotion.
Has anyone who had an Iberia Plus account before the promotion not seen their Avios post? To those with new accounts, what course of action are you taking?