My 90,000 Avios Finally Posted (And A Restriction I Wasn’t Aware Of)

Filed Under: Great Deals, Iberia

I’ve been flying during US business hours on Monday and Tuesday without wifi, so as much as I would have loved to track the minute-by-minute of the Iberia Avios situation, I wasn’t able to. Perhaps that’s a blessing, because I would have probably spent the entire days just refreshing my Iberia Avios account.

Yesterday Tiffany wrote about how Avios from Iberia’s recent promotion have started posting, which is great news. I predicted the promotion would be honored, but that Iberia would make it somewhat difficult for some members to collect the Avios, and it looks like that’s exactly what’s going on.

In my “household,” both Ford and I took advantage of the promotion. I had an Iberia Avios account for years, while Ford just signed up for his account during the promotion period.

I was bummed when I landed yesterday and saw that my Avios still hadn’t posted. I figured I did something wrong, and wondered if I’d have to fight for them. Fortunately this morning the 90,000 Avios posted to my account — yay!

I also received an email from Iberia this morning confirming that the 90,000 Avios had posted.

What’s interesting is the terms that are included in the email (bolding mine):

The extra Avios collected through this promotion will be recorded in your standard balance and be subjected to special expiration date and terms and conditions, additional to those of the standard Iberia Plus Programme, except for the following:

1-These Avios cannot be transferred or combined with Avios from other programmes or accounts, and they will expire on December 1st 2018 if not used by that date. All Avios from this promotion not redeemed by then will be withdrawn from the customer’s account on December 1st 2018.
2-These Avios may be used via the Iberia Plus Programme from the moment they are awarded up until December 1st 2018.
3-Any purchases charged to Avios from this promotion (redemptions) may be exchanged and reissued, if applicable, up until December 1st 2018, as per the particular terms and conditions of the products purchased. Keep in mind that cancellation or refund requests made by the customer for tickets purchased during the promotion implies withdrawal or cancellation of the promotional Avios, regardless of the refund date.
4-The 9,000 extra Avios from this promotion have been awarded to all customers who used a valid Iberia Plus number when purchasing tickets that meet the campaign terms and conditions via Iberia systems.

So there are a couple of things I find interesting here:

  • You won’t be able to transfer your Avios to British Airways; during the promotion Iberia initially stated that this could lead to a negative balance of Avios, though we didn’t know the implications of that, but in reality it looks like it won’t be possible at all
  • We knew the December 1 deadline for booking, and while you can book for travel on a subsequent date, it looks like no changes to tickets will be allowed after that date; I guess that’s reasonable enough, though I didn’t necessarily assume that would be the case

Unfortunately Ford hasn’t had the same luck that I have. His Avios haven’t posted, and he’s not even able to log into his account. So I’ll wait a bit to see how this plays out and if they contact him, and otherwise I’ll eventually reach out to them.

Overall I’m thrilled with the outcome of this promotion.

Has anyone who had an Iberia Plus account before the promotion not seen their Avios post? To those with new accounts, what course of action are you taking?

Comments
  1. How do you know if you are using regular Iberia Avios or promotion Iberia Avios when you are booking an award?

  2. @ JL100 — There’s no way to know, it seems. Presumably the Avios redeemed first will be the promotional ones.

  3. Happy because mine posted yesterday. I only booked enough for 54000 Avios, because that’s all I figured I could use on Iberia in the limited time avail. I quickly searched and was able to book a business class flight from Madrid to Miami for just 42,500. Worked out nicely for me. Thanks for alerting us to this deal

  4. created a new account for the promotion. bought the tickets on 21st. still no avios. I just transferred 1000 Chase UR to my Iberia account but still nothing shows up at the Iberia end.

  5. @jl100, @lucky points management in a loyalty program is not as simple as a FIFO or LIFO queue (first/last in , first out). Obviously there are methods to qualify points with different characteristics.
    Melia hotels for example gives many times points that are afterwards retired (summer, seasonal campaigns).

  6. I got the same email as you… but also got 10 emails from Iberia cancelling all my flights. I do see the 90,000 points in my account. So curious what is going on. Anyone else get this?

  7. I‘ve had an Iberia Plus account since 2016 and also some activity on it. But Avios (should be 81,000) haven‘t posted yet. Not sure if I should contact Iberia at this stage…seems like everybody who didn‘t open an account for the promotion got their Avios by now…really bummed

  8. Well, i’m one of those who opened an IB+ account for this promotion. My account had been blocked but i managed to reset the pin via the app.
    An hour ago i just received the following E-Mail:

    Dear customer,

    Thank you for your interest in the Iberia Plus programme.

    It is a standard requirement of our programme to check the registration details for your Iberia Plus account. To help us do this, please email a copy of the official identity document you used for registration to [email protected]. The subject line of the email must include your Iberia Plus number in order for us to process it and you must send it to us by 31 July (GMT+2). If the documentation is not received before this date, we will be unable to register you for the Iberia Plus programme and you will not have access to any of the associated benefits.

    If you took part in our recent 9,000 extra Avios promotion for the purchase of tickets at Iberia.com, please attach a copy of any tickets purchased during the period and send it to us by 31 July 2018 in order to collect your Avios.

    Once we have verified your identification and proof of ticket purchase we will award the Avios due—as per the campaign terms and conditions—to your account.

    Kind regards and we hope to see you on board again soon.

    The Iberia Plus team

    The wait contiues.

  9. I filed a chargeback with CFPB today citing merchant fraud. Gave the company 2 options, deposit the AVIOS or refund my credit card.

  10. Filed a chargeback today with CC used for purchase. Iberia didn’t respond to my email or twitter yesterday asking where my bonus miles are.

  11. I made a new account, my points HAVEN’T posted yet and when I log in it says “An error has occurred in the Login.”

    Anyone having this as well?

  12. I opened a new account and just received an email from Iberia. They want a copy of my passport information and a copy of all flights booked. If that information isn’t received by July 31st then they will cancel all the bookings. I’ve sent all of the info and will see what happens.

  13. “1-These Avios cannot be transferred or combined with Avios from other programmes or accounts, […]”
    What does that mean exactly? That you cannot transfer those Avios to BAEC through “Combine my Avios” is a given, but what about the opposite? Can I transfer Avios from BAEC to IB+ and use them toghether with the 90K promotional Avios issued into one booking?

  14. Had my account for 3 years (same as my partner) but I haven’t got my points yet but she got hers this morning. She booked her 10 flights first then me about an hour after her on Sunday morning. I’m hoping they show up tomorrow but Iberia are saying end of next week to some people on Twitter – I assume they mean end of the week?

  15. Lucky I would strongly encourage you to take the initiative to contract them. I am in the same position as Ford and after reaching out, I received an automated email where they told me to send an email to [email protected] with the following content:

    – copy of id/ passport
    – signed copy of the personal info verification form (you should get one of these if you try to change your IB plus password)
    – A copy of the tickets you reserved for the promotion

    Good luck!

  16. A big thanks for highlighting the restriction. The no-cancellation aspect is a big negative. Iberia has low cancellation fees, so I do it all the time.

    I’m glad I didn’t go all -in, was satified with 81k (could have done 180k in my house) given I was paying about $35/ticket.

    Iberia let’s you change the destination without cancelling the ticket. And change the date. So I’d use these points on the outbounds, between changing the date and the destination (assuming you are leaving from home), you get the most flexibility.

    The other option to minimize the restriction is to use them on intra-Europe reservations, especially intra-Spain in reduced coach award (called blue) since the change fee would outweigh the point value (4500 per segment one way) on some of them, so you wouldn’t bother to cancel them.

  17. Iberia is a POS company. No Avios, no response to multiple emails, tweets and calls. I can’t log in and I can’t reset my pin. If these ever post, I’ll use them as quick as I can and avoid iberia in the future like I avoid United today. Promotion backfire. You can count on one thing -Iberia customer service is non existent

  18. Lucky I would strongly recommend you to take the initiative to contact IB. I am in the same position as Ford and after reaching out, I received an automated email where they told me to send the following documents to (clasica[at]iberia[dot]es):

    -copy of id or passport
    – signed copy of the personal data verification form (you should get one of these when you try to change you IB Plus password)
    – a copy of the tickets you reserved if you took advantage of the 9000 avios per ticket promo

    Take in mind the deadline is the 31st of July, anything beyond that will eliminate any chance of recovering your IB account (and I assume the Avios too).

    Good luck with everything!

  19. This is an email I received today from Iberia. I signed up for there reward program the last day of the promotion.
    Thank You!Dear customer,

    Thank you for your interest in the Iberia Plus programme.

    It is a standard requirement of our programme to check the registration details for your Iberia Plus account. To help us do this, please email a copy of the official identity document you used for registration to [email protected]. The subject line of the email must include your Iberia Plus number in order for us to process it and you must send it to us by 31 July (GMT+2). If the documentation is not received before this date, we will be unable to register you for the Iberia Plus programme and you will not have access to any of the associated benefits.

    If you took part in our recent 9,000 extra Avios promotion for the purchase of tickets at Iberia.com, please attach a copy of any tickets purchased during the period and send it to us by 31 July 2018 in order to collect your Avios.

    Once we have verified your identification and proof of ticket purchase we will award the Avios due—as per the campaign terms and conditions—to your account.

    Kind regards and we hope to see you on board again soon.

    The Iberia Plus team

    Síganos en / Follow us on: Facebook Twitter

  20. FWIW, Avios transfers from BA to Iberia aren’t working at the moment either so we can’t be sure the points are ring-fenced.

  21. Take survey at end of year how many people actually used the avios for flights they wanted to take anyway, not flights they were forced to take because the avios were expiring.

    People are selfish and greedy and make bad choices in their greed all the time. That’s why the conmen exist.

  22. @Lucky I have the same question as @Westin. You could read the restriction as you can’t transfer Avios IN to combine them either. Any thoughts? I suppose someone will tryi it and we’ll find out.

  23. Booked 34,000 avios in business for MAD-BOS the week after Labor Day (first week of Sept). There’s still availability out there!

  24. Mine posted, too and I immeadiately booked 2 return tickets MAD-LAX in C for 85.000 each plus 230 € in taxes, given I paid 25 € each ticket à 9.000 that means 480 € all-in return MAD-LAX which is not the worst deal ^^

  25. IB is a nightmare. Maybe it’s a Spanish thing but you cannot change your password or be reminded of it, if you forget, on-line.

    You have to download a form and send it in the post together with a copy of your passport.

    Does any other website, anywhere require such a protracted procedure?

  26. Got the Avios, booked what I wanted. Great promotion. Can’t say anything negative. Booking was very easy. IB and BA flights.

    @Ben Holz: they verify all new Accounts because lots of people bought Avios for their dogs etc. Just do what they want. All european sites are already talking about this.

    Transfer did work today and then it didn’t. Quite normal. Happens from time to time.

  27. I signed up to Iberia Plus for the promo and my account has been “blocked” for 2 days now. I purchased 10 one-way tickets, of which I’ll probably be flying about 4 to 6. I received an email this afternoon from IB Plus saying:

    “Dear customer,

    Thank you for your interest in the Iberia Plus programme.

    It is a standard requirement of our programme to check the registration details for your Iberia Plus account. To help us do this, please email a copy of the official identity document you used for registration to [email protected]. The subject line of the email must include your Iberia Plus number in order for us to process it and you must send it to us by 31 July (GMT+2). If the documentation is not received before this date, we will be unable to register you for the Iberia Plus programme and you will not have access to any of the associated benefits.

    If you took part in our recent 9,000 extra Avios promotion for the purchase of tickets at Iberia.com, please attach a copy of any tickets purchased during the period and send it to us by 31 July 2018 in order to collect your Avios.

    Once we have verified your identification and proof of ticket purchase we will award the Avios due—as per the campaign terms and conditions—to your account.

    Kind regards and we hope to see you on board again soon.

    The Iberia Plus team”

    There’s the same message in Spanish as well in the email.

  28. @Gordon this is the exception rather than the norm (be it a spanish company or even IB) but I assume with the high amount of new applications they had during the promo period they are now following this really closely and want to limit the fake accounts (since the promo was too attractive). Don’t take out of the equation also the possibility that Iberia overcomplicates things in order to “discourage” those who took advantage of the promo

  29. Account is blocked, and got the email requesting passport photo, and copies of tickets purchased to confirm. Wish they had started this process earlier, and not suddenly blocked and delayed all new accounts while availability slowly but surely dries up.

  30. @Ben, I should have clarified my experience. I have been an IB Plus member since 1998 and had reason to recover my PIN several months ago, well before this or any other promotion. The point I had wished to make was that, alas, it is their normal procedure and unrelated to the promotion.

  31. Am I reading this correctly?

    We can book flights for travel in 2019 (past the deadline)… as long as they are booked prior to Dec 1 deadline? Or does travel have to be *completed* before the deadline?

    Big difference between complete travel before the deadline or simply just book before the deadline. Lots of availability in biz in 2019.

  32. Same frustration here Carter… but I wouldn’t worry too much. Unless you are looking at a very close award, there seems to be good availability on IB (Y and J) on most of their US routes

  33. My Avios have not yet posted but I received 2 emails from Iberia today:

    1) [Note that per my comments to an earlier post when I created a new Iberia account I got an error message and tried again which worked–but despite the error message Iberia created the first account and the result was I had two accounts and (unknowingly) booked on the second account which they subsequently cancelled.]

    “Dear customer,

    We have noticed that several Iberia Plus accounts have recently been registered in your name. For your security, we have cancelled the duplicated accounts, leaving the original and oldest one active.

    You can continue to enjoy all the benefits of the programme through this account. Likewise, if you took part in the 9,000 bonus Avios promotion for purchasing at Iberia.com from 21 to 24 June 2018, we will record the relevant Avios to your account.

    If you have purchased a ticket associated with the cancelled account and would like a refund or would like to perform any other transaction regarding it, please contact us via email at [email protected], including your Iberia Plus number in the subject line and stating:
    Ticket number to be refunded (you can see the number in your confirmation email, starting 075-…).

    Iberia Plus number associated with the ticket.
    You may request a refund for the ticket at no extra cost until 31 July 2018 (GMT+2).

    Kind regards
    The Iberia Plus tea”

    AND

    2) “Dear customer,

    Thank you for your interest in the Iberia Plus programme.

    It is a standard requirement of our programme to check the registration details for your Iberia Plus account. To help us do this, please email a copy of the official identity document you used for registration to [email protected]. The subject line of the email must include your Iberia Plus number in order for us to process it and you must send it to us by 31 July (GMT+2). If the documentation is not received before this date, we will be unable to register you for the Iberia Plus programme and you will not have access to any of the associated benefits.

    If you took part in our recent 9,000 extra Avios promotion for the purchase of tickets at Iberia.com, please attach a copy of any tickets purchased during the period and send it to us by 31 July 2018 in order to collect your Avios.

    Once we have verified your identification and proof of ticket purchase we will award the Avios due—as per the campaign terms and conditions—to your account.

    Kind regards and we hope to see you on board again soon.

    The Iberia Plus team”

  34. I got my 90,000 Avios with an account opened last year. I have tried in vain to find a flight on AA anywhere in the US and no luck. So then I used 26,900 Avios to book a room at the Sheraton in Prague on the back of a regular SPG free night award. I found out when I booked the room that it is completely non-refundable as soon as you book it and further if you try to cancel you will be hit with the full revenue rate of the room plus cancelation penalties. Now I do not know how they are going to do that if I did not put a credit card down, but there were all sorts of cancellation notices very prominently posted. There was not even a higher rate of Avios I could book that is refundable. I reached out to the Sheraton to link my two reservations together and they bluntly told me that my Platinum status benefits would not be honored on the night I paid with Avios. I had asked them to keep me in the same room and they are looking into that, but made sure I knew that booking a 3rd party website would negate all benefits regardless of my booking the night before, my Platinum status etc. So it looks like these points are useful, but more so for independent hotels and only if you know you are going to be going 100%. I am curious how they expect to collect any cancellation money though.

  35. I had changed reset the pin on the app and can access my account since then. Today i got an Email asking for a copy of the passport and copies of the tickets booked.

    Now i’ll just wait and see and hope that there’s still availability on the flights i’m planning to take.

  36. @westin and @kevin, I transferred some Avios from my BA account to IB to top off my balance and then went ahead and booked the flights that I wanted. I didn’t have any issues. The key thing I believe is to ensure that your personal data is identical in both programmes for the transfer to work.

  37. The 90,000 Avios just posted into my account.

    Data point summary:

    My account was over 5 years old.
    My account profile shows UK address.
    My account had previous activity (buying Avios on offer and transferring to BA)
    I booked on Iberia Spanish website.
    I booked “believable” itineraries rather than the cheapest city pairs.
    I used an Australian credit card for payment.
    I booked paid flights past the 1 December 2018 cut off date to ensure points posted and were used before any of those flights could be deemed a “no show”

    I am travelling through Europe in August so can easily use Avios on IB or BA, with the back up plan of points for hotel rooms, the latter still providing a doubling in my cash outlay as a worst case scenario.

    Thanks to OMAAT and her sites for providing the information on this promo.

  38. 90,000 posted to my account this morning.

    My account was only 5 or so months old.
    My account has my US address.
    My account had no previous activity.
    I booked on Iberia US-EN website.
    I booked MAD-PMI itineraries.
    I was logged into my account when booking.

  39. Hello all
    I’ve had an IB account for a year or so with zero balance. I participated in the promo but no points yet and IB account definitely on the bookings. I am trying to determine which address I have on my IB profile but whenever I try to log on to the personal details section on the IB website, it prompts me to log in again and again. The password is correct as I view my balance. I’ve tried different browsers. No love!

  40. Okay. So here’s my question. Iberia stated that these promotional avios cannot be used in conjuction with other avios points . However I have managed to call BA EC and had some BA miles transferred over to Iberia account and successfully managed to book a flight to Tel Aviv with both Promotional Avios and BA that got transferred over. From what I’m reading it is not part of their T&C and if that is the case what will possible happen to my issued ticket? Unless I am reading it wrong. Thanks-

  41. @Westin Not sure if anyone else answered yet but this morning I was able to transfer in 10k BA Avios and booked 100k worth of award tickets for next May.

  42. No points posted for me. 2 years old Iberia account but never used. Not locked or anything so hopefully they’ll come eventually. I only have one booking in play, made through Iberia US website

  43. I already sent in email with form and photo of passport on 2 July.

    I now see they want copy of bookings. My email confirmation shows IB+# but pdf’s don’t.

    I was able to get into my account last week and add my IB+# to all flights. Of course now with locked account can’t see what is or isn’t there. I got a canned reply to my email when I sent in info on 2 July so I at least know they got that info.

  44. So I booked my 10 one way flights (not returns) across two reservations (one with six flights, the other with four) within 30 minutes of each other and only 27000 Avios have posted. Really angry as every time there’s an Iberia promotion (such as Groupin) it goes wrong and I’m not paying £300 for 27k Avios!
    Will be sending my email with my proof of tickets and will see what happens. If I do t get any joy then I’ll be cancelling the tickets and not going near Iberia ever again.

  45. Points posted for my account and my wife’s. Was able to find business class to Paris on a (US) holiday weekend. For the amount risked, I’d call it a huge success for us.
    I hope everyone is able to get around the issues that have popped up and can manage to find a good value redemption for their gamble. Good luck everyone!

  46. me and my gf had IB+ accounts for years but both have been inactive until the promotion. yesterday we both received our 90k avios each. right thereafter i transfered 59k of my promotion avios to my girlfriend’s IB+ account. at the same time i transfered 118k avios from AmEx membership rewards to my IB+ account. they were credited this morning leaving both of us with 149k avios each. i used them to book two business class trips munich-madrid-tokyo and shanghai-madrid munich in april 2019. it all worked like charm except that the iberia website is rubbish. it frequently switched back to spanish or gave strange error messages. at the end i received the booking confirmation per mail and hope that all is settled. hope those flights don’t get cancelled due to the transfers.

  47. I booked myself simply 3x on the same flight. Why not? Seems they only awarded me 9000 points instead of 27000

  48. hi Sharon,

    the promotion was per ticket per customer. You only get the miles of your tickets. I believe you misunderstood the promotion…

  49. For Ford‘s account: just use the app, and go to ‚forgot password/PIN‘. You’ll immediately get an email with a new PIN, and then the account is working again!

    Check your bookings!
    My bookings, even thought Iberia Plus Number was in the confirmation email, we’re not shown in my account, so I needed to go to every booking and had to enter it there again separately. Then they were showing in my account. Just be sure the bookings are there, else maybe there’ll be no avios.

    Best regards,
    Mathias

  50. What kind of worries me is how and if they implement the clause: „These Avios cannot be transferred or combined with Avios from other programmes or accounts.“
    I basically ignored any rule but it worked so far. Here is what I did: My gf and I both received 90k avios each into our IB+ accounts. The accounts were created years ago but have never been used. Even though we are residing in Germany, I used the Iberia US website to book the flights (the German version always crashed, and switched back to Spanish). I than transferred 28k avios from my girlfriend’s BAEC account to her IB+ account, and 31k avios (out of the 90k I received through the promotion) from my IB+ account to her IB+ account (includes a small charge), leaving her with a balance of 149k avios. I topped up my account with a transfer from AmEx membership rewards so that I also have 149k avios. I just used those avios an hour ago to book 2 flights in C from Munich to Tokyo and from Shanghai back to Munich (both via Madrid). Booking is confirmed, costing me at the end each about 600 €. Great deal I’d say. I wish everyone good luck.

  51. My miles posted and I immediately redeemed them according to my plan — a domestic trip on AA. Worked perfectly and the PNRs showed up on AA.com instantly. Couldn’t be happier. Saved several thousand dollars.

  52. @Rusty @Ross really don’t know why were the only ones excluded from this. I get that they verify newly opened accounts because some people really have exaggerated it (I know of a guy who opened 23 new accounts and now has millions of avios) but why us?!!

    I’ve tried to reach out to IB via twitter, e-mail, phone without any success :((

  53. Old IB account. Purchased 9 tickets and received both charges on Visa card and confirmed flight emails from Iberia. 3 days later received emails from IB that they “couldn’t process the tickets”. 81,000 Avios posted and received the email then had -81,000 deducted from account. Total BS

  54. I have received an email from IB saying I have more than 1 account, and went ahead to keep the oldest account and cancelled all other accounts. I have signed up for 1 account only and only 1 email from IB with my account detail; however when I was signing up on their website it keeps on giving error message so not sure if that created an account that I wasn’t aware of (and no email from IB+ either). Anyway 15 minutes later I’ve received 10 cancellation email from IB of my flights. I’ve emailed them, and see if they will reply 🙁

  55. @gwk, as I posted about earlier this is exactly what happened to me. Error message during IB+ signup so I re-entered my info which worked. I booked flights with this IB+ # and then later Iberia cancelled this account and said it was a duplicate. I have sent multiple emails and called multiple times explaining the situation and asking them to switch my flights to the first account. I have succeeded in verifying the first account and getting it unlocked but no luck getting this IB+ # added or getting anyone to confirm that I can still get credit for the flights. So far they have not cancelled or refunded my (10) flights. The phone reps and the Twitter DM I got both have told me to expect en email from Iberia + to go out shortly regarding status for people who booked using new accounts. We shall see.

  56. Are we able to book US only American Airlines flights with Iberia Avios? I don’t see any availability on the Iberia website although I see saver availability on AA’s website. Should I call Iberia’s customer “service?”

  57. Hello, i got the 90,000 and redeemed the ticket. But now i can’t use the ticket anymore, can i refund the avios(i will lose the booking tax and fee but it is a bonus avios so it is fine), then i rebook it for my family? for normal avios yes but for this one? How can i be sure the avios will be back to my account? Usually it takes 3-4 weeks which is more worrying…

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