Norwegian Is Leasing A 747!

@Ane Wamos: I came across reviews like this (https://www.tripadvisor.com/ShowUserReviews-g1-d10816891-r593217226-Wamos_Air-World.html) which gave me pause. This is also where I was getting the "pee smell" idea from. I sure hope it's not like that! But you're saying they served food [to everyone]? That's intriguing, because that's usually something one must specially order and pay for ahead of time. It's Norwegian after all. Maybe Norwegian's trying to placate frustrated customers. Flight: Your experience sounds downright confusing and aggravating. So sorry you and everyone on your flight had to go through that. One of the oddest bits is that the flight was canceled but then essentially reinstated? Meaning, you were eventually placed on a flight which ultimately departed at the originally scheduled time. It definitely sucks your day was disrupted. Since it's not clear whether you're entitled compensation, you could try writing to them regardless. There should be plenty of resources online, for example: https://en.wikipedia.org/wiki/Flight_Compensation_Regulation_261/2004#Cancellation (Assuming Wikipedia is accurate)

@BL Sorry for the confusing explanation from my part but you got it right! They ultimately put me on my original flight. I don't understand why if they cancel less than 7 days (same day in my case) your rights for compensation drop. Basically, I find that the clauses in 'Cancelled Flights' and 'Right to Compensation' overlap. My case applies to both the final clause in 'Canceled Flights' which would mean no compensation but also to the 50% compensation clause of 'Right to Compensation'. I ended up not going to work that day hanging on the phone all day so definitely feel there should be some compensation. I will try and let you know. Regarding the aircraft: Expect an old aircraft with cramped seats and no entertainment. I didn't find that the toilets or any other areas smelled like pee. The crew was nice and helpful. The benefit is that everyone gets food and drinks! I asked for a couple more drinks later in the flight after dinner and it was no problem! I had read so much about Wamos Air and was prepared for the worst. But it was such a quick flight, a little over 6hrs, and it was so cheap that ultimately I think it was worth it. I wouldn't go for it if I had the choice but for me it wasn't the worst thing either.. Good luck!

@Ane You mentioned your flight was canceled, but then they rebooked you on a flight that ultimately left at the same time as your original flight? (As if they "uncanceled" the canceled flight?) Sorry, just trying to understand what you wrote. It sounds like they: 1. Canceled less than 7 days, as they notified you the same day 2. But then rebooked you 3. And you departed and arrived around the expected times, respectively Is that correct? If so, it seems like you might not be entitled to compensation. :/ Also to clarify, was the plane absolutely awful? I've read some reviews saying the plane has: a. Cramped Seats b. Smells like pee c. Clueless Crew I'm thinking of canceling and booking with another carrier. Lol.

Hi, flew on the Wamos replacement aircraft from Gatwick to JFK on Friday, June 29th except..: at 10 am I got a message saying my flight (scheduled for 5.05pm) was cancelled. I tried calling their customer service line with no success, you literally have to wait for ever. I found that their Live Chat service is actually much better, you wait around 15 mins before you are connected to an agent who explained what my options were. Unfortunately, the next available flight they could put me on was 2 days later which would have made me miss my friend's wedding. I was panicking at this point as a new ticket on the day would have cost 1000 pounds. Eventually, the agent said they will open a hot line which will give me more options but they didn't know when.. I waited for about an hour before I received a text message saying the hotline is live. I called literally immediately and waited for 1hr 5mins till it got answered. After the agent got my booking details the line got disconnected and he never called me back which i think it is awful. I called the hotline again and this time waited more than 1.5 hrs till they answered.. I got rebooked on a replacement aircraft they said at the exact same time like my original flight.. Upon arriving at the airport I realized that some people had it worse than me.. The 5.05pm flight from yesterday had to come back an hour after take off as something on the plane caught fire.. So these passengers alongside the 11am passengers from the same day as my flight were being all squeezed in my 5pm flight which got cancelled for us if that makes any sense. Anyways, very off from Norwegian.. It was the first time I booked them and I don't think I will risk it again. Wamos aircraft was as everyone described it - old and in bad shape but at least we got to NY in time (I had lost hope earlier in the day). The flight landed 1hr later than my original flight. Am I still entitled to compensation if my flight was cancelled but then re-booked? I found the following information on their website very confusing: "Cancelled flight" If your flight is cancelled, you are entitled to the rights listed under ‘What you’re entitled to’. You are not entitled to compensation if: - you’re informed of the cancellation at least 2 weeks before the scheduled departure time; or - you’re informed of the cancellation between 2 weeks and 7 days before the scheduled departure time and you’re offered a rebooking, allowing you to depart no more than 2 hours before the scheduled departure time and reach your final destination less than 4 hours after the scheduled arrival time; or - you’re informed of the cancellation less than 7 days before the scheduled departure time and are you’re offered a rebooking, allowing you to depart no more than one hour before the scheduled departure time and to reach your final destination less than 2 hours after the scheduled arrival time. "Right to compensation" Compensation will not be payable if the cause for the delay or cancellation is due to extraordinary circumstances, which could not have been avoided even if all reasonable measures had been taken. This may include, but may not be limited to, weather conditions affecting both the scheduled flight and earlier departures, strike action and other work conflict, air traffic control, unexpected illness of airline crew and other unforeseen circumstances that represent a safety hazard beyond our control. If you’re involuntarily denied boarding, or your flight is cancelled or delayed by 3 hours or more on arrival due to reasons within our control, you'll be entitled to the following compensation: €250 for flights of 1500 km or less; or €400 for flights within Europe of more than 1500 km, and for all other flights between 1500 and 3,500 km; or €600 for flights of 3500 km or more. The compensation set out above will be reduced by 50% if we’re able to offer you rebooking on an alternative flight and the arrival time of that flight does not exceed the scheduled arrival time of the flight booked: by 2 hours for flights of 1500 km or less; or by 3 hours for flights within Europe of more than 1500 km, and for all other flights between 1500 and 3500 km; or by 4 hours for flights of 3500 km or more.

@SNTA That sucks! Doesn't a six hour delay qualify you for EU 261 compensation though? --You were flying from an EU airport (IIRC, the UK is subject to these rules until Brexit happens, and it hasn't yet) --This was a Type 3 flight (not within the EU, greater than 3500 km) as LGW-JFK is ~5584 km and out of the EU; your departure was delayed >4 hours and your arrival was presumably delayed >3 hours --This was not extraordinary circumstance (though the airline will probably claim it was)