United Airlines recently began service with its newest Boeing 787-9. While the airline already has a huge Dreamliner fleet, this plane is special, given that it has the carrier’s all-new interiors, and it’s in a very premium configuration. This is a plane that many United frequent flyers have been excited to fly, but actually doing so has proven to be challenging (thanks to Kevin for flagging this)…
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United’s new Dreamliner was grounded twice in days
N61101 is the registration code for United’s first new Boeing 787-9, which also has the United 100th anniversary decal on it, and it’s the first plane with new interiors. The plane’s first international route is between San Francisco (SFO) and Singapore (SIN), with service commencing on April 22, 2026.
So, how has that worked out so far? The inaugural long haul flight from San Francisco to Singapore, with flight number UA1, operated as planned, landing in Singapore on the morning of April 24, after a 16hr31min journey. The plane was then supposed to turn around and operate as flight number UA2 back to San Francisco.
The plane took off from Singapore, only for the crew to make the decision to return to Singapore due to an electrical smell onboard. It landed in Singapore safely after a roughly 1hr50min flight. Stuff happens, so while the timing is unfortunate, you wouldn’t think much of it.
A day later, on April 25, the plane was then ferried (without passengers) back to San Francisco, with flight number UA3968, and that flight took 15hr5min. There the plane was grounded for three days, so that the plane could undergo maintenance.
On April 28, the plane performed a test flight around San Francisco, with flight number UA4196, which lasted 48min. Presumably the maintenance folks signed off on the plane, so it could reenter service, initially once again flying domestically. How have things gone since then?
- On April 28, the plane flew to Houston (IAH) with flight number UA2047, in a flight time of 2hr55min
- On April 29, the plane flew back to San Francisco with flight number UA487, in a flight time of 3hr51min
- On April 29, the plane flew back to Houston with flight number UA2498, in a flight time of 3hr11min
- On April 29, the plane was supposed to fly back to San Francisco with flight number UA382, but that flight ended up being canceled due to maintenance issues
To state the obvious, having two cancelations in a matter of days on a brand new plane is less than ideal. It’s not publicly known if the two maintenance issues might be related.
How can you explain United’s issues with its new Boeing 787?
I’m not really a conspiracy theorist, and I also don’t have any insights or expertise into the minutiae of Boeing 787 maintenance to have an educated guess here. My default assumption would be that this is just really bad luck in terms of timing, and that there’s probably not more to this. That being said, two thoughts come to mind.
First, with the plane having new cabins (and presumably different wiring associated with the seating), I imagine it can’t totally be ruled out that the interiors may have in some way contributed to electrical issues? I mean, the seats are certified, and similar seats are available on other airlines, so you wouldn’t assume there’s an issue, but…
Second, here’s what I also find interesting. Remember last year, when American inducted its brand new Boeing 787-9s, with all-new interiors? Well, one of those Dreamliners had an absolutely brutal maintenance record for the first several weeks in which it was in service. Reports at the time suggested that the issues there involved engines and/or door alignment, so that seems to have less possibility of being related to interiors.
Anyway, it’ll be interesting to keep tracking this new United Dreamliner, as hopefully its reliability improves soon.
Bottom line
United Airlines’ “milestone” Boeing 787-9 with new interiors is having some serious issues. The return sector of the inaugural international flight had to divert back to Singapore, due to an electrical smell onboard. The plane was ferried back to the United States and out of service for three days, so that it could undergo maintenance. Then within a day of reentering service, there was once again a maintenance issue, leading to a flight being canceled. That’s some bad luck, or something!
What do you make of United’s issues with its new Dreamliner?
My question is: does anyone knows if something similar happens with the A350 family? Or the A330neo?
If not, this in fact prove that something is quite off at Boeing
Good old Boeing quality wins again.
Is it too soon to repeat that popular saying …. “If it’s a Boeing, I ain’t going?
…. and some ORDinary people have the audacity to berate Airbus products …. :-)
Ben, this isn’t even everything! A few days after domestic familiarization flights began, before the long haul launch, this particular aircraft was also involved in an incident with a jetbridge and had the L2 door pushed out of alignment. Spent a day or two out of service getting the door fixed. Brutal start.
Made in America.
I see Charleston continues to deliver exquisitely manufactured Dreamliners, then! I wonder if United can claim compensation from Boeing.
Indeed. These aren't maintenance issues, the aircraft is brand new.