Report: Marriott Calls Cops On Guest Asking For Elite Benefits

For me, Marriott's benefits achieve a new low every time I stay there. Think about it, what does a $10 F&B credit really get you? Ten years ago, you know in the days when Marriott actually had concierge lounges that were open and had food -- wow, what a concept -- they rolled out that $10 credit and it actually bought you a couple beers or a nice glass of wine after check in. Now, it doesn't even cover the tip for the bartender. I just went to the Marriott Westdrift in Manhattan Beach California, and the cheapest draft beer was $18. I'm pretty sure the bean counters at Marriott know what inflation is. Somehow though, they think their F&B credits are immune.

Loyality to any travel company is nothing more than asking for aggravation. The rules seem to change depending on location and who is in charge at the moment. The miles offered on loyality air programs have diminished as the years roll on and before long They will limit it to domestic flights only. Thinking your going to get a perk for being a loyal member will inevitably lead to disappointment. The example given was not about the $10 but about how the person felt thinking they could use it on any food item.

Not surprised at all. In Aug, I stayed at a very expansive hotel in Santorini, I wasn’t given an upgrade because “your room is already nice enough and next up is the Presidential Villa that we don’t give as an upgrade” which made 0 sense. We even had to pay $30 for breakfast because breakfast offered to guests doesn’t start until next morning for me since we already got a favor by being checked in early.

I would like to hear marriott's side of the story before passing severe judgment . Also it might be a one time situation with an emplyee with issues. I have had excellent experiences in general as a Marriott elite with Marriotts in Europe and Asia and am a big Marriott fan. However I steer away form Courtyards as they dont realy recognize status as well.

I recently told Marriott Bonvoy that I was going to date another. In my (2) years as Platinum and the last (4) years as Titanium, not ONCE WAS I EVER UPGRADED. I just got the pleasure of having drinks and blabbing to all I was Titanium. 90 nights a year and ZERO upgrades ever! Most never gave me breakfast as they were supposed too. Franchise properties have "jungle rules" and really do not care what you think. ALSO! ONLY (12) front desk clerks in (6) years ever stated at check in that they appreciated me being a Titanium member. I finally realized..."What am I doing giving them over 30k a year for nothing?" HYATT has already automatically given me 3 upgrades whenever I check in and initial Globalists status to match Marriott. Marriott is now just a money vacuum and mean to its best customers. I have been treated overall nicer at the Summerfield Suites than the Marriott's and Westins. My JW MARRIOTTS have all been great. The Ritz and St Regis were mixed. Bottom line, say goodbye to Marriott until they pull their head out and do what they should be doing. I have not cancelled my Marriott Brilliance AMEX card yet.