Well today is the day many savvy frequent flyers have been looking forward to.
Iberia’s ‘deal of the year’ 90,000 Avios promotion should start paying out today. I eventually dived in myself making 10 cheap domestic Iberia bookings. If I do receive 90,000 Avios for my troubles it will be an extremely good deal and I already have a few uses in mind for the Avios.
Unfortunately no one seems to have received any of their bonus Avios yet — if you have please comment below and I will update the post accordingly.
Multiple OMAAT readers, along with some members on FlyerTalk, have reported that if they opened a new account for the promotion last month, they cannot currently access it.
I opened a new Iberia Plus account for this promotion, and added my new number when I made each booking. My number is on each of the 10 confirmation emails, but then fell away from some of the bookings a few days later. I then added it to those bookings where it was missing.
Sure enough, when I went to log into the account today I received an error message.
Accounts that were opened before the promotion started appear to be unaffected, although those passengers have not received their bonus Avios yet.
I don’t want to spread any fear or speculate needlessly — there has been enough of that already in this promotion!
So I’ll stick to what we know (which isn’t much):
- No one has received their bonus Avios yet
- Each person I know of who has contacted Iberia (in multiple countries) to ask why their account has been locked has been given a completely different reason, so there is no official statement from Iberia
- There are plenty of reasons (good and bad), why the accounts could be blocked/suspended
- It’s not unreasonable to expect a delay in the bonus points posting given the interest in the promotion
- In many cases, the Iberia Plus number still displays when the reservation itself is pulled up
My advice today is to sit tight and wait. Like with mistake fares, until there is any hard evidence from numerous passengers, or an official word from the airline, there is no point worrying. It could be good news, it could be bad news, we don’t know yet.
I certainly would not recommend contacting Iberia if your account is disabled, as the call centre agents clearly have not been given an official company line so are just making up answers where they don’t actually know.
We are following this just as closely as you are, and will be updating you as soon as there is an official word/data that we are comfortable relying on.
If you participated in this promotion, sit tight, continue to think about how you will use the Avios if and when you receive them, and of course continue to keep checking your Iberia Plus account and OMAAT.
Has anyone received their bonus Avios yet?