Is This An Acceptable Email From A Hotel After A Stay?

Published: February 3, 2015

Am I the only one that gets kind of annoyed by the hotels that send you an email after your stay asking you to complete a survey?

Hotel-Emails

I’ve come to accept it, but I find it quite frustrating. In order to unsubscribe from those emails you have to unsubscribe from all marketing emails, which I don’t want to do. I wish it were possible to just unsubscribe from post-stay surveys.

Anyway, while the above is just a minor annoyance, here’s something that actually pisses me off. A couple of weeks back I stayed at The Airport Hotel, which is the airside hotel at Hamad International Airport. It’s super convenient, and I enjoyed my stay.

The-Hotel-Doha-Airport

But today I received the following email from the general manager:

Greetings from Doha,

Let me take this occasion to personally thank you for staying with us at The Airport Hotel. I hope that you enjoyed your stay, and that the hotel team has surpassed your expectations. I would also like to take this opportunity to request your support by sparing your precious time to acknowledge and let us know of anything our staff did that was above and beyond your expectations by placing a comment on https://www.tripadvisor.com

Your feedback will be used as one of our tools to reward and recognize our staff and to let them know that you have appreciated the service that they have provided you.

Again, thank you for staying with us and we look forward to welcoming you again at The Airport Hotel Doha.

I’m not sure what pisses me off more — the hotel suggesting that TripAdvisor should just be used to recognize good employees, or the general manager not trying to solicit any constructive feedback? I’d be less ticked off if he added something along the lines of “and if you have any other constructive feedback, please let me know. We can only improve through guest feedback.” Or something along those lines.

Am I overthinking it, or how do you feel about the above email?

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alex Guest

December 29, 2015, 1:17 am

i m curious to read the best post stay emails you received, would you mind sharing them?

‼ 0

SS Guest

February 4, 2015, 2:49 am

Hi Lucky, I am looking to stay at the Airport hotel at Hamad International Airport in May 2015 as I have a stopover of around 20 hours. I don't get an on arrival transit visa at Doha airport hence I need to stay within the terminal. Can you tell me how much you paid and which is the best site to make a reservation? What are the check in check out policies? As I would be arrival around midnight and my connecting flight is next evening at 730. Thanks

John Guest

February 4, 2015, 12:02 am

The replies to this post should give you a clue into your readership. Basically, there are those who only care about flying in premium class cabins and luxury hotels (even if unattainable) and then there are those who don't and use TripAdvisor when planning their own non-luxury trips. TripAdvisor's influence is huge. It's not always right but I prefer to use TA for hotel reviews over those at elite-obsessed Flyertalk. That's what I have gathered from the past couple of years of more intense personal travel. I don't fault any service provider at all for asking for feedback on TripAdvisor. Of course, your time is too valuable to devote to free reviews on TA, but TA is a good resource for many of us. Your post comes off the wrong way. You can choose to ignore the solicitation but to write it up on your blog is a waste of your time as well as ours.

Norman Member

February 3, 2015, 10:01 pm

Not gonna piss me off either way, but it does sound a whole lot better with the lines you proposed. I think the issue here isn't about trying to tell guests to comment on TripAdvisor, but rather that the manager sounded like he/she didn't care whether or not you actually had a good stay there.

Bill Guest

February 3, 2015, 9:26 pm

Instead of tipping, I now tell hotel employees I'll mention their name in a great review on TripAdvisor. The employees can then expect a bigger bonus/promotion directly from their employer.

Is This An Acceptable Email From A Hotel After A Stay?

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